NCR 74 OFX (7874) User Manual Download

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Chapter 6:

Troubleshooting

This

chapter

contains

troubleshooting

charts

that

are

designed

for

locating

and

correcting

certain

problems

without

the

aid

trained

technician.

the

problem

cannot

corrected

using

these

charts,

trained

technician

can

use

Scan

Doctor

help

identify

faulty

component.

Summary of Contents for 74 OFX (7874)

Page 1: ...NCR RealScan 74 OFX 7874 Release 1 1 User Guide 25315 B005 0000 1822 Issue C...

Page 2: ...a registered trademark of Mettler Toledo Corporation It is the policy of NCR Corporation NCR to improve products as new technology components software and firmware become available NCR therefore reser...

Page 3: ...nd field engineers Notice This document is NCR proprietary information and is not to be disclosed or reproduced without consent References NCR Scanner Programming Tags BST0 2121 74 NCR Scanner Scale I...

Page 4: ...ter Programming 1 11 Scan Doctor Diagnostics 1 11 Power on Wellness Check 1 11 Ongoing Wellness Check 1 12 Service Diagnostics 1 12 Soft Power Down Power Up 1 12 Chapter 2 Site Preparation Customer Re...

Page 5: ...4 Installation in Checkstand Cutout 3 11 Step 6 Top Plate Alignment Verification 3 12 Step 7 Scale Calibration 3 12 Perform the Calibration Procedure 3 13 Increasing Load Test 3 21 Over Capacity Test...

Page 6: ...an 2356 and Symbol Motorola Type Hand Held Scanner 3 45 Programming the RealScan 2356 Hand Held if Connected through the Auxiliary RS232 Port 3 45 Programming the RealScan 74 3 46 Programming RealScan...

Page 7: ...canner Body 4 16 Vertical Scan Window 4 16 Top Plate and Horizontal Scan Window 4 16 Chapter 5 Programming Programming Description 5 2 Creating the Program 5 2 Write the Program 5 2 Enter the Program...

Page 8: ...3 900ms Lockout Timer Restart Limit 5 23 Bar Codes 1 5 24 UPC EAN 5 24 Extend UPC A to EAN 13 5 25 Extend UPC E to UPC A 5 25 Add On Bar Codes 5 25 Add On Code Length 5 25 Send Data 5 25 Set 2 Tag Lab...

Page 9: ...Stitching 5 33 Scans Required 5 33 Overlap Characters 5 33 Minimum Segment Size 5 33 Bar Codes 4 5 34 Code 128 5 34 Code 128 Tone 5 34 Tone Length 5 34 Tone Frequency 5 35 Code 128 Stitch Enable 5 35...

Page 10: ...Parameters 2 5 45 BCC Options 5 45 Interface Control 5 46 Check Digit 5 46 RS232 Prefix Byte 5 46 Prefix Byte 5 47 ASCII Code 5 47 RS232 Terminator Byte 5 47 Terminator Byte 5 48 ASCII Code 5 48 RS23...

Page 11: ...one Pulse 5 65 RS232 Parameters 1 5 66 RS232 Parameters 2 5 67 RS232 Prefix Byte 5 68 RS232 Terminator Byte 5 68 RS232 Communications Options 5 69 Scale Parameters 5 69 Miscellaneous Options 5 70 Misc...

Page 12: ...I 95 to Interleaved 2 of 5 Tag Data Conversion 5 79 Codabar Tone Length 5 79 Codabar Tone Frequency 5 79 Codabar Tone 5 80 Codabar Halves 5 80 Codabar Stitch 5 80 Codabar Require Start Stop Match 5 80...

Page 13: ...k 5 88 Mandatory 5 Digit Price Check 5 88 Enable Disable Code 128 Partials 5 89 Good Read Tone 5 89 GS1 DataBar 5 90 GS1 Databar 5 90 GS1 Databar 14 5 90 GS1 Databar 14 Stacked 5 90 GS1 Databar Expand...

Page 14: ...mware Upload 5 114 Firmware Download 5 117 Reset Tallies 5 120 Scanner Cloning 5 123 File Viewer 5 128 Chapter 6 Troubleshooting RealScan 74 Diagnostics and Troubleshooting 6 2 Scale Diagnostics 6 2 S...

Page 15: ...Test information C December 19 2008 Updated scanner dimensions checkstand cutout dimensions and scale calibration test procedures Safety and Regulatory Information The NCR RealScan 74 OFX conforms to...

Page 16: ......

Page 17: ...imary use is in high performance checkout areas of food distribution and general merchandise sales The RealScan 74 can read bar codes on all six sides of the product as it passes through the scan zone...

Page 18: ...74 K200 20 Scanner Only RealScan 7874 5xxx Plus 7874 K200 20 Scanner Scale Features and Options The RealScan 74 is rich in features and options which puts it in a class by itself This section identifi...

Page 19: ...slide a product across the top plate without lifting the product Furthermore loosely wrapped products cannot snag on the top plate Because of its expanded scan zone the RealScan 74 is very easy to use...

Page 20: ...different bar code types UPC A and UPC E UPC A and UPC E with two digit Add on Symbols UPC A and UPC E with five digit Add on Symbols GS1 128 Coupon Extended Code Code 128 Markdown Code EAN 8 and EAN...

Page 21: ...ive gross scale weight Also most countries require that both the operator and the consumer must be able to observe the scale live gross weight display and the sale weight platform during a weighing op...

Page 22: ...an 74 Auxiliary RS232 Peripheral Port hardware is limited to the following fixed parameters Baud Rate 9600 Parity Even Stop Bits 1 Number of Data Bits 7 Hardware Handshaking Hardware Terminator Charac...

Page 23: ...ndheld interfaces to connect to the host terminal through the RealScan 74 The Main POS USB and Main POS RS232 RS485 Communication Ports are located on the right side at the back of the unit These port...

Page 24: ...ils on the functions of the status indicators and buttons of the Operator Display Panel Voice Messages If the RealScan 74 has voice enabled certain mode changes and error conditions are alerted by syn...

Page 25: ...supply Please contact your NCR sales representative for details The following table shows the Power Requirement Matrix for the RealScan 74 Power source RealScan 74 Power Requirements Matrix 115Vac 23...

Page 26: ...splay The percentage of each error type to the good reads tally also displays All tally counts can be reset to zero Mode 2 Demonstration Mode In Mode 2 the scanner is offline Each subsequent scan of a...

Page 27: ...rameters refer to Chapter 5 This programming data may be scanned with special tags sent from a PC with the free tools http www5 ncr com support support_drivers_patches asp Class retail_RealScan or rem...

Page 28: ...n on the Scanner Service Diagnostics Tests Soft Power Down Power Up The RealScan 74 senses periods of scanner inactivity The scanner s soft power down feature extends the life of the RealScan 74 by di...

Page 29: ...al noise electromagnetic interference heat and so forth Provide floor coverings and environmental systems that prevent static electricity build up and discharge Provide and install necessary power dis...

Page 30: ...ty of ensuring that the site is prepared in compliance with this document remains with the customer For information and guidance purposes only a list of Customer Responsibilities is provided in genera...

Page 31: ...he following are the dimensions on each of the models of the RealScan 74 Model Width Length Depth Height Tower Depth Tower 11 5 in 13 9 in 4 0 in 5 1 in 5 75 in RealScan 7874 3000 29 2 cm 35 3 cm 10 2...

Page 32: ...stand RealScan 7874 3000 3020 35 3 cm 13 9 inch 35 6 cm 14 0 in 13 0 cm 5 1 in 10 2 cm 4 0 in 29 5 cm 11 6 in 25346 3 2 cm 1 3 in 3 2 cm 1 3 in 3 2 cm 1 3 in 29 5 cm 11 6 in 35 6 cm 14 0 in Note Alway...

Page 33: ...cm 11 6 in 25884 3 2 cm 1 3 in 3 2 cm 1 3 in 29 5 cm 11 6 in 40 1 cm 15 8 in Note Always treat the scanner s profile under the checkstand as a rectangular prism a flat sided box when measuring the ch...

Page 34: ...in 40 9 cm 16 1 in Note Always treat the scanner s profile under the checkstand as a rectangular prism a flat sided box when measuring the checkstand for a fit Do not take advantage of voids or angle...

Page 35: ...a flat sided box when measuring the checkstand for a fit Do not take advantage of voids or angles in the design of the scanner base as NCR reserves the right to change the profile without notice as lo...

Page 36: ...ng the checkstand for a fit Do not take advantage of voids or angles in the design of the scanner base as NCR reserves the right to change the profile without notice as long as the change does not imp...

Page 37: ...a Japan European International 100Vac to 120Vac 220Vac 220Vac to 240Vac 100Vac to 120Vac 220Vac 220Vac to 240Vac Standard single pole value determined by type of device branch and by electrical code E...

Page 38: ...in the event of an emergency The power supply has a green LED which is lit when there is an AC voltage present and the power supply is functioning correctly Power Transient Protection Voltage transie...

Page 39: ...e required clearances A A B Item Flow Area 25351 A 20 32 cm 8 00 in minimum if checkstand structure is not removable for servicing 2 54 cm 1 00 in minimum if checkstand structure is removable for serv...

Page 40: ...ressure 105 x 10 3 Pa to 79 5 x 10 3 Pa 23786 Ambient Light 200 Foot Candles max 2152 Lux on both scanner windows Acoustical Noise Vibration Shock 65 dBa or less 3 150 3 Hz 2 5 g input Base Position V...

Page 41: ...the older RealScan 25 Remote Post Display and with some competitor models 24173 E F G H C I J K A B D A 115 31 mm B C D E F 93 98 mm 3 96 mm 7 62 mm 84 83 mm 4 54 in 3 70 in 0 156 in 0 30 in 3 34 in G...

Page 42: ......

Page 43: ...tion Installing the RealScan 74 consists of eight main steps Sometimes additional information is required depending on the installation Information about enabling special functions is provided in Prog...

Page 44: ...Unit After receiving the NCR RealScan 74 inspect the shipping carton for damage If the RealScan 74 is damaged due to shipping notify the carrier the NCR representative or the supplier if the unit is...

Page 45: ...nto the RealScan 74 power supply unit Pass the power cable from the power supply through the checkstand opening 2 Connect the communications interface cable to the host terminal Refer to the terminal...

Page 46: ...the front edge of the Top Plate between your fingers b Lift the Top Plate to remove it from the RealScan 74 25518 3 Remove the Front Bezel a Place one hand and slightly apply downward pressure on the...

Page 47: ...l up and set aside 25572 5 Install the Sensormatic Coil a Connect the horizontal coil cable and the vertical coil cable as shown 25692 b Route the coil cable at the bottom of the tower as shown and pr...

Page 48: ...Installation c Lay the horizontal coil down and around the horizontal window 25690 d Install the three screws to hold the horizontal coil in place 25659 e Route the horizontal coil cable on the tower...

Page 49: ...ge of the Tower Cabinet with the top edge of the Front Bezel 25571 b Ensure to route the horizontal coil wires under the notch found on the bottom of the Front Bezel The scanner will have scale issues...

Page 50: ...the Front Bezel towards the tower cabinet to latch it in place 25512 7 Replace the Top Plate a Holding the front edge of the Top Plate lay the back edge on the two rear support posts on the RealScan 7...

Page 51: ...nsure that the power is off before connecting or disconnecting cables If the scanner is powered by a POS terminal turn off the POS terminal Otherwise disconnect the AC power from the power brick To in...

Page 52: ...t to a separate POS scale interface cable through Port 1 Full details are added on the firmware s release 4 If used connect the remote display cable to the Remote Display connector 5 If the configurat...

Page 53: ...are set to the initial distance from the top of the checkstand Check dimensions on the Checkstand Cutout section in the Site Preparation chapter 2 Holding the handles on the back of the tower cabinet...

Page 54: ...one or more times to test the scale calibrating function This calibration test is not sufficient to make the scale ready for weighing in trade The scale MUST be calibrated when any of the following oc...

Page 55: ...ng the calibration procedure Perform the Calibration Procedure Note If a protective plastic covering is present on the Top Plate or the clear plastic door below the Top Plate ensure that it is removed...

Page 56: ...ith suggested individual weights made up of a set of two10 lb weights one 5 lb weight two 2 lb weights and one 1 lb weight 2 Apply power to the RealScan 74 if it is off The unit needs to be ON for 30...

Page 57: ...Calibration Switch button 25917 25915 iii Press the small blue Calibration Switch button this button is very small and very recessed When you press the button the scanner speaks Press Deck 25914 Scal...

Page 58: ...f Off Off Note The unit prompts to perform the press down procedure twice otherwise the unit will report Calibration Error Code 8 c PRESS DOWN PROCEDURE i Once the Top Plate is back on and all the LED...

Page 59: ...lying 25689 orange Off Off Off Off orange Off orange Off orange orange Increasing pressure Off Off orange orange Off orange orange orange orange iii As you press the tone also increases in pitch produ...

Page 60: ...e 5 LEDs turn solid red and the scanner beeps four times 25795 red red red red red v Finally the scanner will say Complete and all the 5 LEDs will turn solid blue You can then release your hands from...

Page 61: ...scale has no weights on it is empty then press Scale Zero Wait b Scanner speaks Place 2 5 kilograms on deck then press Scale Zero Put 2 5 kg on the scale then press Scale Zero Wait c Scanner speaks P...

Page 62: ...Obtain locally Must meet the requirements of the local government Note Depending on local laws Weights and Measures officials may be required to attach the seal 8 Reinstall the Top plate If Scan Docto...

Page 63: ...5 Kilogram 0 100 kg Pound 0 20 lb Pound 2 500 kg 5 00 lb 0 10 kg 0 20 lb Pound 5 000 kg 5 00 lb Pound 5 000 kg 10 00 lb Pound 2 500 kg 10 00 lb 0 100 0 000 kg 0 20 0 00 lb Kilogram Kilogram Kilogram...

Page 64: ...ing this test Decreasing Load Test This test checks the scale s accuracy when incrementally removing weight from the Top Plate Use weights that correspond to the RealScan 74 weight feature as shown in...

Page 65: ...e corner 2 Remove all weights The display must read 0 000 0 005 kg 0 00 0 01 lb Test max thirty pounds 30 00 lb in center only 3 Press and hold the Scale Zero button Record the Cal and Par values show...

Page 66: ...rity seal when the RealScan 25 Compact Display is present Perform the following procedure to secure the calibration switch 1 Remove the Top Plate 2 Remove the clear plastic Calibration Switch Cover lo...

Page 67: ...603 8001097 using a Lead Wire Seal Press NCR Part Number 603 9000157 Film Paper Seal Obtain locally Must meet the requirements of the local government 5 Install the Calibration Switch Cover 25979 6 Tu...

Page 68: ...scanner will enable the Sensormatic controller for deactivation any time the scanner is enabled to read tags In most systems this corresponds to the time the cashier is signed into the POS Terminal T...

Page 69: ...but not communicating the LED will be flashing The LED is off when the EAS feature is disabled Enable Sensormatic Communications Scan the following sequence of programming tags to enable the Sensormat...

Page 70: ...Hex B Hex x where x is the number of desired pulses With 1 8 pulses there is a single frequency tone With 9 15 pulses there are 1 to 7 pulses of dual tone frequency 3 Save and Reset stores the settin...

Page 71: ...he RealScan 74 detects a live EAS tag it emits a clicking sound and sets a second timer optional The timer will be restarted and will not expire as long as the EAS tag is detected During this time the...

Page 72: ...ommunications The EAS Optional Communications function alerts the host application with a bar code communication message in three ways This permits the host to control the sequence of events at the sc...

Page 73: ...8589999999 3 Beeps RealScan 74 sends Error bar code 048589999999 and Detect bar code 048589999988 4 Beeps RealScan 74 sends Detect bar code 048589999988 The following tag increments the Error bar code...

Page 74: ...odes respectively These bar codes are used for testing the POS system Scan the bar code to simulate the effect on the POS system Error Bar Code Detect Bar Code Manual Deactivation Bar Code Power up th...

Page 75: ...he Sensormatic Card Before You Call About The problem may be a bad Antenna cable 4 Position a Hard Tag over the top of the RealScan 74 As the Hard Tag is moved the RealScan 74 starts clicking when the...

Page 76: ...Scan Doctor software checks many of the scanner components NCR RealScan 74 Scanner Only Models After passing the Scan Doctor Power On Wellness Check the Scan Adviser will start out with five blue LED...

Page 77: ...e RealScan 74 comes from the factory with the programming parameters set to default values The Communications Protocol is set to the specifications on the order However some parameter changes for a pa...

Page 78: ...rt 17 Newer IBM terminals no longer have this port instead they use cable 1416 C070 0040 to plug into port 9x the x varies depending on the terminal model SNI Beetle Host Terminal For the RealScan 74...

Page 79: ...and Helds and they are not also enabled on the RealScan 74 then the RealScan 74 produces a bad tone and will NOT transmit the barcode data Metrologic Hand Held Scanner A Metrologic Hand Held Scanner c...

Page 80: ...e following sequence of tags with the Metrologic Hand Held Scanner If the scanner encounters problems reading these tags use the tags printed in the Metrologic Installation and User s Guide http www m...

Page 81: ...Chapter 3 Installation 3 39 1 1 6 6 1 7 UPC Prefix Id 2 1 6 6 3 2 CR LF on 8 0 7 5 1 3 0 0 UPC Format...

Page 82: ...3 40 Chapter 3 Installation 8 0 6 7 0 9 8 0 ITF b 8 0 6 0 0 9 7 0 Code 39 a 8 0 6 1 1 0 2 0 Code 128 f 9 9 9 9 9 9 Exit Config Mode...

Page 83: ...ode Hex 4 Hex 0 Hex 1 Save and Reset Setting Disable Required Programming Mode Hex 4 Hex 0 Hex 0 Save and Reset 16386A Hand Held Port Selection 24857 Selection Programming Tag Sequence Port 1 Programm...

Page 84: ...set on both the RealScan 74 and the Handheld Scanner These options are given as follows Programming Hand Held Products Scanner if Connected through the Auxiliary RS232 Port If the RealScan 2357 Hand H...

Page 85: ...ramming Mode Hex 4 Hex 0 Hex 0 Save and Reset 16386A Hand Held Port Selection 24857 Selection Programming Tag Sequence Port 1 Programming Mode Hex 4 Hex 0 Hex 2 Save and Reset Port 2 Programming Mode...

Page 86: ...ave and Reset 16386D If the RealScan 2357 Hand Held Scanner any model is connected to the RealScan 74 through the USB peripheral port program RealScan 2357 Hand Held Scanner by scanning the following...

Page 87: ...er Cable 1432 C014 0025 497 0452606 RealScan 74 25790 Programming the RealScan 2356 Hand Held if Connected through the Auxiliary RS232 Port For any RealScan 2356 connected to the RealScan 74 through t...

Page 88: ...t Setting Disable Required Programming Mode Hex 4 Hex 0 Hex 0 Save and Reset 16386A Hand Held Port Selection 24857 Selection Programming Tag Sequence Port 1 Programming Mode Hex 4 Hex 0 Hex 2 Save and...

Page 89: ...rcode data through the USB host port the scanner does not beep by default Selection Programming Tag Sequence Enable Programming Mode Hex 4 Hex 0 Hex 5 Save and Reset Setting Disable Required Programmi...

Page 90: ...ough of the data without the RealScan 74 itself having the capability to read that type of bar code The following programming sequence is only for USB configured Hand Helds 27023 Selection Programming...

Page 91: ...f connecting another peripheral device like Sensormatic for example there may be restrictions for the port connection RealScan 74 25791 NCR RealScan 2356 Wireless Hand Held Scanner Cable 1416 C127 002...

Page 92: ...quence Enable Programming Mode Hex 4 Hex 0 Hex 1 Save and Reset Setting Disable Required Programming Mode Hex 4 Hex 0 Hex 0 Save and Reset 16386A Hand Held Port Selection 24857 Selection Programming T...

Page 93: ...res very little attention during operation It is designed to reduce the amount of bar code orientation prior to scanning an item Most people become proficient in a very short time because of the bi op...

Page 94: ...Vertical Scan Window H Top Plate I Horizontal Scan Window J Scan Adviser Status Indicator G H F A B C D I E J Operator Display Panel The Operator Display Panel provides the interface to the operator I...

Page 95: ...Mode the Scan Adviser Status Indicator displays a distinct LED pattern of colors to point to the probable scanner error code that is used by the field engineer to repair the unit Voice messages are u...

Page 96: ...utton is the top most button on the Operator Display Panel The function of this button is reserved for RealScan 74 Scanner Scale models 25340 Scale Zero Button The Scale Zero button resets the scale t...

Page 97: ...ettings can be saved using the Reset Tag Note Permanent changes to tone volume and frequencies require changes through programming Refer to chapter 5 for more information Manual Deactivation Button 25...

Page 98: ...and try again before calling service Note Refer to chapter 6 for other error codes and the steps to resolve these errors The RealScan 25 Remote Compact Display is used with scale units to display weig...

Page 99: ...can Scanner still sees just read bar code Green Bright Solid 3 Center LEDs EAS Deactivated Orange Bright Flash 5 LEDs AMB9010 Box online Orange Dim Solid 1 Button EAS AMB9010 Box online to offline Ora...

Page 100: ...scanner When the Communications Protocol is checked When item tags are tested using PACESETTER Plus When certain error conditions occur When there is interference with the scale Generally during diagn...

Page 101: ...eckstand The checkstand construction permits the items to be slid along the surface without lifting the product or Power slide see the Scanning Procedure section below The Top Plate also provides a su...

Page 102: ...stration on the right shows the scan zone for the leading trailing bottom and the back opposite the operator sides The illustration on the left shows the top down zone where the unit can read the top...

Page 103: ...ostics that check various components If a scanner error occurs during these diagnostics an error code tone sounds and the Scan Adviser flashes an error code Call a supervisor the Service Company or NC...

Page 104: ...ack onto the checkstand 3 If a good read occurs the Scan Adviser flashes 5 green LEDs and a tone is emitted if programmed If the Scan Adviser does not flash the RealScan 74 did not read the bar code l...

Page 105: ...e Then remove the Top Plate and check for debris under it If there is debris clean it Replace the Top Plate and then press the Scale Zero button to reset the scale Wait for the 0 000 kg 0 00 lb messag...

Page 106: ...an 74 reads the bar code There are two ways to initiate a manual security tag deactivation Press the Manual Deactivation Button on the RealScan 74 The RealScan 74 laser light turns off disabling the s...

Page 107: ...l the desired tone volume is achieved Scanner tone volume changes from max to min or vice versa Increment Good Tone Frequency Repeatedly scan enter programming sequence Programming Mode Hex 1 Hex 1 He...

Page 108: ...h with lukewarm water and then wipe the components Scanner Body Clean the scanner body using the following Soft cloth dampened by lukewarm water and mild soap Soft dry cloth to wipe the surface dry Cl...

Page 109: ...Chapter 5 Programming The RealScan 74 can be programmed to meet most installation requirements This includes communications with the host terminal and various RealScan 74 features and functions 5...

Page 110: ...the RealScan 74 installation This includes information about the communications protocol the types of bar codes to be scanned the use of good read tones and scanner time outs 2 Complete the programmi...

Page 111: ...Parameter Program Programming Mode Tag Save and Reset Tag Programming Mode Parameter Program Programming Tags After completing the worksheets enter the information using the special programming tags...

Page 112: ...e RealScan 74 stays in Program Mode Indication In a Parameter Program Scan Adviser Status indicator flashes green 5 LEDs once and then returns to 3 dim green LEDs in the center Short beep as soon as t...

Page 113: ...f voice disabled scanner produces a short beep different frequency from Good Read tone Hex 1 through Hex F Scanner says tag value with no beeps If voice is disabled the scanner produces a number of be...

Page 114: ...ts the scanner to speak a list of the bar code symbologies that the scanner has been programmed to recognize and read Indication The three center LEDs in the Scan Adviser stay dim green Scanner begins...

Page 115: ...through the work sheet When making a change in a parameter the scanner proceeds to the next parameter to be changed or it goes back to Program Mode if the selection ends programming in that particular...

Page 116: ...ode 39 Bar Codes 2 Full ASCII Minimum Characters Allowed Check Digit Present Transmit Check Digit 4 1 Allow 1 or 2 Character Tags Parameter Program 1 0 Disable Enable 0 1 Disable Enable 0 1 Disable En...

Page 117: ...mediately changing parameters with numbered Hex tags use the lettered Hex tags to choose the one particular parameter to be changed After the new parameter setting has been selected the scanner immedi...

Page 118: ...e 39 Full ASCII Minimum Characters Allowed Check Digit Present Transmit Check Digit A B C D E 1 0 Disable Enable 0 1 Disable Enable 1 0 Disable Enable 2 F 0 1 Disable Enable F 0 1 Disable Enable Allow...

Page 119: ...all the parameters are entered 8 Scan the Save and Reset tag All parameter changes are saved and RealScan 74 is reset goes through initial power up sequence The RealScan 74 now operates using the new...

Page 120: ...sable Minimum Characters Allowed 8 Full ASCII Disable Check Digit Present Disable Transmit Check Digit Disable Allow 1 or 2 Character Tags Disable Code 39 Tone Disable Tone Length 75 Milliseconds Tone...

Page 121: ...ck Digit Length 1 0 0 Interleaved 2 of 5 Check Digit Length 2 0 0 Scans Required 2 scans Overlap Characters 1 Bar Codes 3 Minimum Segment Size 3 Code 128 Disable Minimum Data Character Allowed 3 EAN U...

Page 122: ...r Require Start Stop Match Disable Codabar Require Quiet Zones Disable Codabar Start Stop Transmission Enable Codabar Hard Correlation Disable Bar Codes 6 Number of Codabar Scans Required 1 Scan Pharm...

Page 123: ...sable Scanner Only models Enable Scanner Scale Models Interface Control None Enable UPC A Enable EAN 8 Enable EAN 13 RS232 Parameters 2 Check Digit Disable UPC E Prefix Byte Disable RS232 Prefix Byte...

Page 124: ...E set by selecting IBM 468x on Communications Protocol Worksheet Vibration Filter Normal Vibration Filter Scale Parameters Display Mode Argentina Cero Display Mode Host Tone Control Disable IBM Retran...

Page 125: ...uence that successfully ended with the scanner saying Program Mode is saved To save the changed parameters scan the Save and Reset tag To exit programming mode without saving any parameter changes sca...

Page 126: ...Communications Protocol according to the specifications on the order Since there is no default Communications Protocol the Default tag does not change this parameter IBM Slot Scanner All models of th...

Page 127: ...e Volume the adjustment can be incremented upward by scanning the Hex D tag Each time you scan the Hex D tag the tone length increases one unit Scan the End tag or a valid Hex tag to end this mode Whe...

Page 128: ...ex C tag sets the length of the Good Read Tone Each time the Hex C tag is scanned the tone length changes from the shortest to the longest and then back again End this mode by scanning the End tag or...

Page 129: ...new tone sounds for two seconds End this mode by scanning the End tag or another valid Hex tag The Not On File tone goes off when the scanner receives a command from the terminal to do so In RS232 pr...

Page 130: ...rt limit NOTE Direct Entry Only The Timers programming mode controls the two RealScan 74 timers Lockout Time and Active Time Refer to the Parameter Defaults section earlier in this chapter for the fac...

Page 131: ...es shut down after 30 minutes and shut after 60 minutes Select these times using the Hex 0 through Hex 3 tags respectively Note NCR suggests that the Active Time parameter not be set to 0 When set to...

Page 132: ...ed B Extend UPC A C Extend UPC E D Periodical Codes E Periodical Code Extension Send Data B Unused 0 Disable Set 2 Tag Label F F Set 2 Tag Label Enable A Disable 2 The Bar Codes 1 programming mode con...

Page 133: ...Disable Add On Bar Codes by scanning the Hex 0 tag and enable them by scanning the Hex 1 tag If Add On Bar Codes is disabled there are no other entries allowed for this parameter Scanning the Hex 0 ta...

Page 134: ...Allow 1 or 2 Character Tags F For SuperASIC scanners continue to option F even if Check Digit Present Disable is chosen Note The Bar Codes 2 programming mode contains programming parameters for Code 3...

Page 135: ...ase Check Digit Present The Check Digit Present parameter determines if the bar code must contain a correct check digit to be identified as valid If this function is enabled the bar code is ignored if...

Page 136: ...Hz Hex 4 1071 Hz Hex 5 1187 Hz Hex 6 570 Hz Hex 7 633 Hz Note The default Code 39 tone frequency is 1071 Hertz Hex 4 Code 39 Halves Enable This parameter attempts to build a Code 39 tag on the three l...

Page 137: ...mber of scans can improve reading nominal bar codes There are four settings 1 scan 2 scans 3 scans and 4 scans The default is 1 scan Set this parameter by scanning the appropriate Hex tag Hex 1 to Hex...

Page 138: ...Value 1 Value 2 Bar Code Length B E 1 0 Disable Enable Easy I25 Note Requires only 1 scan The Bar Codes 3 programming mode contains programming parameters for Interleaved 2 of 5 ITF or I 2 of 5 Refer...

Page 139: ...pecify the valid Interleaved 2 of 5 bar code lengths Use these options with the Bar Code Length parameter option described in Bar Code Length If the Range Check method is selected Value 1 specifies th...

Page 140: ...75 ms Hex 5 Tone Frequency This parameter permits you to set the frequency of the Interleaved 2 of 5 tone Set this parameter by scanning the appropriate Hex tag Hex 0 to Hex 7 Hex Tag Frequency in Her...

Page 141: ...s parameter sets the number of scans required to read an Interleaved 2 of 5 bar code Increasing the number of scans can improve reading nominal bar codes There are four settings 1 scan 2 scans 3 scans...

Page 142: ...ode 128 parameter contains two selections Disable and Enable Disable reading Code 128 bar codes by scanning the Hex 0 tag and enable reading by scanning the Hex 1 tag Code 128 Tone This parameter perm...

Page 143: ...to read a Code 128 bar code Increasing the number of scans can improve reading nominal bar codes There are four settings 1 scan 2 scans 3 scans and 4 scans The default is 1 scan Set this parameter by...

Page 144: ...lts section earlier in this chapter for the factory defined default value of each programming parameter GS1 DataBar Enable This parameter contains 4 selections Disable reading GS1 DataBar bar codes by...

Page 145: ...al mode or the Hex 1 programming tag to enable UCC 128 Emulation Bar Codes 6 25515 Codabar Decoding A 0 Disable 1 Enable Codabar Length B 0 1 36 1 36 Codabar Check Digit C 0 Disable 1 Enable Your Prog...

Page 146: ...scanning the appropriate Hex tag Hex 0 to Hex F Each Hex tag is incremented by 15 milliseconds For example Hex 0 0 ms Hex 1 15 ms Hex 2 30 ms Hex 3 45 ms and so forth The default Codabar Tone Length i...

Page 147: ...umber of scans required to read a Codabar bar code Increasing the number of scans can improve reading nominal bar codes There are four settings 1 scan 2 scans 3 scans and 4 scans The default is 1 scan...

Page 148: ...Expanded AIM Label ID 4 UPC D 1 1 6 Unique Identifier Common Byte Your Program Identifier Type A Common Byte 1 B Common Byte 2 C Bar Code Type D Label Identifiers 9 GS1 DataBar Expanded Pharmacode A B...

Page 149: ...to select none No label identifiers are added to the message data Unique Prefix To use a unique prefix scan the Hex 3 tag A Unique Identifier is associated with each bar code type Also one two or no...

Page 150: ...an the Hex 0 through Hex 9 tag to enter the appropriate Bar Code Type Note UPC Version D is always disabled Common Byte The Common Byte parameter selects which common bytes if any to add to the bar co...

Page 151: ...unications From this programming mode the Baud Rate Parity Stop Bits and Character Length and Handshake Options can be selected Refer to the Parameter Defaults section earlier in this chapter for the...

Page 152: ...ex 3 tag to set the Stop Bits and Character Length Handshake The Handshake parameter contains six selections When considering these note that the scanner controls only RTS however it can monitor CTS T...

Page 153: ...le EAN 13 Enable UPC E A Enable UPC A Disable EAN 8 Disable EAN 13 Disable UPC E B Enable UPC A Disable EAN 8 Disable EAN 13 Enable UPC E C Enable UPC A Disable EAN 8 Enable EAN 13 Disable UPC E D Ena...

Page 154: ...nner receives an XOn message An XOn message can be received at any time If the scanner is sending a message when it receives an XOff since these messages can be received any time data transmission sto...

Page 155: ...ode Chart in Programming chapter Any value from 01 through 0F can be selected however the recommendation is to use the Start Of Text STX ASCII Code which is 02 Hex Scan the two appropriate Hex tags He...

Page 156: ...de parameter for RS232 Terminator Byte and Prefix Byte has the same function Refer to the RS232 Prefix Byte section of this chapter for more information RS232 Communications Options 22779 No Delay 0 1...

Page 157: ...rmits the use of the other format The choices for this option are as follows Hex 4 for Scanner only format Hex 5 for Scanner Scale format The normal default format for scanner only tag data messages i...

Page 158: ...Scale 3 Scanner Only 4 The Scale Parameters programming mode controls specific parameters associated with a RealScan 74 that has a scale This mode can be used to identify if the RealScan 74 includes...

Page 159: ...3 2 Host Tone Control Speech Toggle Between Enable and Disable Speech D IBM Retransmit Control IBM Retransmit Control 3 Times 7 Forever 8 22813 IBM 485 IBM USB Tag Data Format Hex E ASCII F Speech IBM...

Page 160: ...nable Disable Voice Messages The RealScan 74 uses voice messages for diagnostics and clerk messages If voice messages are enabled the messages are heard at the appropriate time if they are disabled th...

Page 161: ...recommends that the tag format be set to ASCII For handheld bar code readers refer to the Communications Protocol section earlier in this chapter Number System Character Parameter 24040 Not Sent 0 Sen...

Page 162: ...gramming mode identifies the scale type to the host terminal The scale type normally does not need changing unless you are connecting the RealScan 74 to a competitive host terminal Avery Scale Emulati...

Page 163: ...in arrows that guide through the proper sequence The bottom half of each worksheet provides a place to write in each selection Most of the worksheets contain shortcuts that permit specific parameters...

Page 164: ...g the Hex C tag Each time you scan the Hex C tag the tone length increases one unit Scan the End tag or a valid Hex tag to end this mode When entering Tone Volume the adjustment can be incremented upw...

Page 165: ...Lockout Time Milliseconds A 350 8 450 0 600 1 750 2 900 3 1050 4 1200 5 1350 6 1500 7 Restart Lockout Timer B Active Time Minutes C Off 0 On 1 0 0 15 1 30 2 60 3 F 0 Enable 1 900ms Lockout Timer Rest...

Page 166: ...E To UPC A 0 Disable 1 Enable E Periodical Codes 0 Disable 1 Enable Periodical Code Extension 0 2 Digit Only 1 5 Digit Only 2 2 Digit 5 Digit Send Data 0 Data AS Decoded Bar Codes 1 1 3 Unused B Exten...

Page 167: ...Disable 1 Enable Transmit Check Digit E 0 Disable 1 Enable Allow 1 or 2 Character Tags F 0 Disable 1 Enable Your Program 24174 Code 39 A Bar Codes 2 1 4 Minimum Characters Allowed B Full ASCII C Chec...

Page 168: ...Minimum Character Maximum 1 0 Disable Enable 1 0 Disable Enable 0 3 0 9 0 9 Transmit Check Digit Character 1 Character 2 Character 1 Character 2 Default Default 1 6 0 8 Value 1 Value 2 Your Program A...

Page 169: ...ode 128 A 0 Disable 1 Enable Minimum Data Characters Allowed B 1 2 3 4 5 EAN UCC 128 C 0 Disable 1 Enable Your Program Bar Codes 4 1 7 A Code 128 B Minimum Data Characters Allowed C UCC 128 Partial De...

Page 170: ...ans 3 4 Scans 4 1 8 Your Program Bar Codes 5 GS1 DataBar Enable A Enable GS1 DataBar E Only 2 Enable GS1 DataBar 14 GS1 DataBar E 3 Scans Required On GS1 DataBar E C 1 Scan 1 2 Scans 2 3 Scans 3 4 Sca...

Page 171: ...h C Codabar Check Digit Codabar Check Digit Transmission D 0 Disable 1 Enable D Codabar Check Digit Transmission Codabar Length Range Check Maximum Length Default 36 Minimum Length Default 4 1 1 36 1...

Page 172: ...3 UPC A 0 UPC E 2 EAN 8 3 EAN 13 4 Code 39 5 Code 128 6 Interleaved 2 of 5 7 None 0 Common Byte 1 1 Common Byte 2 2 Both Common Bytes 3 1 0 7 Hex Character ASCII Code Chart 0 F Hex Character ASCII Cod...

Page 173: ...ing the Hex B tag Each time you scan the Hex B the tone frequency increases one unit Scan the End tag or a valid Hex tag to end this mode The eight frequencies to choose from are 570 Hz Default 637 Hz...

Page 174: ...1 Even 4 None 0 1 Stop Bit 7 Bit Character 1 1 Stop Bit 8 Bit Character 2 2 Stop Bits 7 Bit Character 3 2 Stop Bits 8 Bit Character 0 RTS Low Ignore CTS 1 RTS High Ignore CTS 2 Raise RTS Wait For CTS...

Page 175: ...Disable UPC A Disable EAN 8 Enable EAN 13 Disable UPC E 5 Disable UPC A Disable EAN 8 Enable EAN 13 Enable UPC E 6 Disable UPC A Enable EAN 8 Disable EAN 13 Disable UPC E 7 Disable UPC A Enable EAN 8...

Page 176: ...ode B 0 Disable 1 Enable 0 7 Hex Character ASCII Code Chart 0 F Hex Character ASCII Code Chart 0 Default 3 Your Program Terminator Byte 1 A RS 232 Terminator Byte 2 3 ASCII Code B NOTE Terminator Byte...

Page 177: ...4 Scanner Scale Scanner or Scanner Scale Format Disable 8 1 9 Enable Good Weigh Tone 5 1 2 4 Communication Options RS 232 Delay Scanner or Scanner Scale Format Good Weigh Tone Your Program Scale Param...

Page 178: ...Reset 75 ms Programming Mode Hex 7 Hex 0 Hex 0 Hex 5 Save and Reset 150 ms Programming Mode Hex 7 Hex 0 Hex 0 Hex A Save and Reset 180 ms Programming Mode Hex 7 Hex 0 Hex 0 Hex C Save and Reset 195 ms...

Page 179: ...Programming Mode Hex 7 Hex 4 Hex 1 Hex 6 Save and Reset 633 Hz Setting Default Code 128 Tone 24384 Selection Programming Tag Sequence Disable Programming Mode Hex 7 Hex 0 Hex 2 Hex 0 Save and Reset E...

Page 180: ...nd Reset 120 ms Programming Mode Hex 7 Hex 0 Hex 3 Hex 8 Save and Reset 135 ms Programming Mode Hex 7 Hex 0 Hex 3 Hex 9 Save and Reset 210 ms Programming Mode Hex 7 Hex 0 Hex 3 Hex E Save and Reset 22...

Page 181: ...ing Mode Hex 7 Hex 0 Hex 5 Hex 5 Save and Reset Disable Programming Mode Hex 7 Hex 0 Hex 5 Hex 4 Save and Reset Code 39 Halves 24451 Selection Programming Tag Sequence Disable Programming Mode Hex 7 H...

Page 182: ...Programming Mode Hex 7 Hex 0 Hex 6 Hex C Save and Reset 195 ms Programming Mode Hex 7 Hex 0 Hex 6 Hex D Save and Reset 165 ms Programming Mode Hex 7 Hex 0 Hex 6 Hex B Save and Reset 0 ms Programming...

Page 183: ...4 Save and Reset Programming Mode Hex 7 Hex 0 Hex 7 Hex 5 Save and Reset Programming Mode Hex 7 Hex 0 Hex 7 Hex 0 Save and Reset Programming Mode Hex 7 Hex 0 Hex 7 Hex 1 Save and Reset Programming Mo...

Page 184: ...Programming Feature and should only be done under the recommendation and direction of NCR otherwise unexpected results may occur Interleaved 2 of 5 Overlap 25646 Selection Programming Tag Sequence Pro...

Page 185: ...ting Default Note This is an Advanced Programming Feature and should only be done under the recommendation and direction of NCR otherwise unexpected results may occur GS1 DataBar Tone Length 24961 Sel...

Page 186: ...Tag Sequence Programming Mode Hex 7 Hex 4 Hex 2 Hex 1 Save and Reset Disable Programming Mode Hex 7 Hex 4 Hex 2 Hex 0 Save and Reset Enable Setting Default GS1 DataBar E AI 93 to Code 39 Tag Data Conv...

Page 187: ...7 Hex 4 Hex 3 Hex 4 75 ms Programming Mode Hex 7 Hex 4 Hex 3 Hex 7 90 ms Programming Mode Hex 7 Hex 4 Hex 3 Hex 6 105 ms Programming Mode Hex 7 Hex 4 Hex 3 Hex 9 120 ms Programming Mode Hex 7 Hex 4 He...

Page 188: ...amming Mode Hex 7 Hex 4 Hex 5 Hex 4 Save and Reset Enable Setting Default Codabar Require Start Stop Match 25320 Selection Programming Tag Sequence Programming Mode Hex 6 Hex B Hex 2 Hex 1 Save and Re...

Page 189: ...ex 6 Save and Reset Enable Setting Default Number of Codabar Overlaps Required 25580 Selection Programming Tag Sequence Programming Mode Hex 6 Hex B Hex A Hex 3 Save and Reset 3 overlaps 4 overlaps Pr...

Page 190: ...ve and Reset 7 scans Programming Mode Hex 6 Hex B Hex 0 Hex 7 Save and Reset 8 scans Programming Mode Hex 6 Hex B Hex 0 Hex 8 Save and Reset 9 scans Programming Mode Hex 6 Hex B Hex 0 Hex 9 Save and R...

Page 191: ...9 Partial Selection Programming Tag Sequence Programming Mode Hex 6 Hex B Hex C Hex 4 Save and Reset 4 characters 5 characters Programming Mode Hex 6 Hex B Hex C Hex 5 Save and Reset 2 characters Prog...

Page 192: ...Number of Minimum Code 128 Characters in Code 128 Partial Selection Programming Tag Sequence Setting Programming Mode Hex 6 Hex B Hex F Hex 4 Save and Reset 4 characters 5 characters Programming Mode...

Page 193: ...le Setting Default GS1 DataBar 8110 Specific Enable 25591 Selection Programming Tag Sequence Programming Mode Hex 7 Hex 1 Hex 3 Save and Reset Don t Enable Programming Mode Hex 7 Hex 1 Hex 2 Save and...

Page 194: ...64 65 66 67 68 69 6A 6B 6C 6D 6E 6F a b c d e f g h i j k l m n o 50 51 52 53 54 55 56 57 58 59 5A 5B 5C 5D 5E 5F P Q R S T U V W X Y Z _ 40 41 42 43 44 45 46 47 48 49 4A 4B 4C 4D 4E 4F A B C D E F G...

Page 195: ...nce of programming tags 1 Diagnostic Mode Hex 5 and Hex E sets current parameters as soft defaults 2 Program Mode Hex 3 Hex 4 and Hex E enables Soft Default option 3 Save and Reset saves the program c...

Page 196: ...on is that each digit position in a price or weight field is assigned a weighing factor Weighing factors are 2 3 5 and 5 Each weighing factor affects the particular calculation for the position concer...

Page 197: ...he Good Read tone is composed of three elements volume frequency tone and length Three different presets each with a different combination of volume tone and tone length settings are available that pe...

Page 198: ...characters rather than encoding each data character separately Also no quiet zone is required around the symbols The RealScan 74 can read four types of GS1 Databar barcodes GS1 Databar 14 GS1 Databar...

Page 199: ...Disable GS1 DataBar GS1 DataBar permits more data to be recorded in a smaller physical space The RealScan 74 can be programmed to read GS1 DataBar tags When programming the GS1 DataBar feature the pro...

Page 200: ...play the procedure Terminal Coupon Select 1 1 Scan the Program Mode tag 2 Scan the Hex 3 and Hex 8 tags to select this parameter 3 Scan a Hex 0 through Hex F tag to set a Coupon Select 1 parameter Cou...

Page 201: ...tion if needed 5 Scan Program Mode Hex 1 Hex 7 Hex F Hex 0 and Save and Reset tags to complete the programming function Note Scanning the Default tag resets all options Voice Messages Enable Disable T...

Page 202: ...tion Next change scale Scale failed code 4 Stop checkstand mechanical vibration Next change scale Voice Volume To change the volume of the voice speech on the RealScan 74 scan the following tags Progr...

Page 203: ...the Volume Adjust Button Enable Program Mode Hex 3 Hex E Hex 1 and Save and Reset Disable Program Mode Hex 3 Hex E Hex 0 and Save and Reset Enable Volume Adjust Button To enable the Volume Adjust butt...

Page 204: ...e or the Reset bar code from the booklet is scanned the volume is saved as if it had been changed by using Worksheet 11 Firmware Flashing Firmware flashing permits updates to be installed to the scann...

Page 205: ...he application will now install all the necessary components Keep selecting Next until the installation is finished Note You might have to close a DOS box if the application asks you to 8 If you copie...

Page 206: ...e scanner to the PC terminal using an RS232 cable or USB cable appropriate for RealScan 74 scanner The RS232 cable is part number 497 0300422 1416 C019 004 and the USB cable is 497 0445079 1432 C158 0...

Page 207: ...irectory 6 Under Firmware Update Flags select Y for Yes on the Update FW and FlashOverride selection boxes 7 Under Com Settings ensure the COM Port is 1 and Port Type is RS232 Ensure the RS232 cable i...

Page 208: ...out the cable Caution Do not remove the communication cable while the flashing process is not completed 11 The unit should begin flashing The process should take between 3 and 5 minutes Note The unit...

Page 209: ...ure a scanner for a particular end user The scanner flash drive support files will be downloaded to the flash drive using the internet at the site currently used to download flash update files and too...

Page 210: ...5 102 Chapter 5 Programming 2 Select setup exe to run the installer The following window displays 3 After the progress bar completes the following window displays...

Page 211: ...Chapter 5 Programming 5 103 4 Select Next The following window displays 5 Select I Agree and select Next The following window displays...

Page 212: ...Prep Application is to be installed Select Everyone from the options to select who uses the application and then select Next The following window displays 7 Select Next The Flash Drive Prep Applicati...

Page 213: ...o continue RealScan Flash Drive Prep Application Functions The following are the various functions in preparing a flash drive using the NCR RealScan Flash Drive Manager Diagnostic Download or Memory D...

Page 214: ...5 106 Chapter 5 Programming 3 Select Submit The following window displays 4 Select OK The following window displays 5 On the Target Scanner tab select 7874 as the target scanner...

Page 215: ...he flash drive The following message box displays after a successful flash drive prep 8 Right click the Safely Remove Hardware icon on the system tray to safely remove the flash drive A Safe to Remove...

Page 216: ...ot able to communicate with the Flash Drive The scanner sounds off a low frequency triple beep which indicates that the Flash Drive can now be safely removed 10 Unplug the Flash drive from the scanner...

Page 217: ...r tab select 7874 as the target scanner 6 On the PARAMETERS groupbox select the Update scanner with checkbox 7 Select the EEPROM from the dropdown menu Note If the Extract from scanner to groupbox is...

Page 218: ...ding frequency which indicates that the USB peripheral port recognized the Flash Drive and was able to enumerate The triple beep sounds off regardless of the contents of the Flash Drive If the scanner...

Page 219: ...r This is similar with the Flash tool except that the EEPROM image comes from the flash drive instead of from the PC 1 Select the NCR RealScan Flash Drive Prep Tool icon The following window displays...

Page 220: ...ETERS groupbox select the Extract from scanner to checkbox 7 Enter a filename Ensure that the filename must have a bin file extension or else an error exclamation symbol displays beside the textbox Th...

Page 221: ...the system tray to safely remove the flash drive A Safe to Remove Hardware balloon message displays near the system tray 10 Plug the Flash Drive in the scanner s USB peripheral port The scanner gives...

Page 222: ...removed Unplug the Flash drive from the scanner s USB peripheral port Firmware Upload This function uploads the scanner firmware from the scanner to the flash drive 1 Select the NCR RealScan Flash Dri...

Page 223: ...lect 7874 6 On the FIRMWARE groupbox select the Extract from scanner to checkbox 7 Enter a filename Ensure that the filename must have a bin file extension or else an error exclamation symbol displays...

Page 224: ...displays 8 Select the Prep Flash Drive button The application then preps the flash drive The following message box displays after a successful flash drive prep The Up arrow of the 1st line in the Sca...

Page 225: ...t to left The scanner reboots after a successful firmware download The scanner beeps and a triple beep of ascending frequency follows The scanner gives off a low frequency triple beep which indicates...

Page 226: ...5 Programming 4 Select OK The following window displays 5 On the Target Scanner tab select 7874 6 On the FIRMWARE groupbox select the checkbox under Update scanner with 7 Select the Firmware from the...

Page 227: ...dware icon on the system tray to safely remove the flash drive A Safe to Remove Hardware balloon message displays near the system tray 10 Plug the Flash Drive in the scanner s USB peripheral port The...

Page 228: ...off a low frequency triple beep which indicates that the Flash Drive can be safely removed 11 Unplug the flash drive from the scanner s USB peripheral port The scanner then gives off a descending tri...

Page 229: ...Chapter 5 Programming 5 121 4 Select OK The following window displays 5 On the Target Scanner tab select 7874 as the target scanner...

Page 230: ...Select the Clear Tallies Afterwards checkbox 8 Select the Prep Flash Drive button The application then preps the flash drive The following message box displays after a successful flash drive prep 9 R...

Page 231: ...1 Unplug the Flash drive from the scanner s USB peripheral port A descending triple beep sounds off which indicates a successful shutdown of the Flash Drive s firmware Scanner Cloning Cloning uploads...

Page 232: ...5 124 Chapter 5 Programming 5 Select OK The following window displays 6 On the Target Scanner tab select 7874 as the target scanner...

Page 233: ...oupbox select the parameters to be cloned In this procedure select either or both Firmware and EEPROM checkboxes which means either or both Firmware and EEPROM of the GOLD unit are cloned to the targe...

Page 234: ...ted Note All other settings including settings in other tabs are disabled after selecting Confirm 10 Select the Prep Flash Drive button The application then preps the flash drive plugged in The follow...

Page 235: ...ending triple beep sounds off which indicates a successful shutdown of the Flash Drive s firmware 14 Plug the Flash Drive into the TARGET scanner s USB peripheral port The scanner gives off a triple b...

Page 236: ...SAVE RESET This sequence clones the firmware and parameters PROGRAM MODE HEX 7 HEX F HEX D SAVE RESET This sequence clones Firmware only PROGRAM MODE HEX 7 HEX F HEX E SAVE RESET This sequence clones...

Page 237: ...Chapter 5 Programming 5 129 3 Select Submit The following window displays 4 Select OK The following window displays 5 On the Target Scanner tab select 7874 as the target scanner...

Page 238: ...ork with using the dropdown menu in either Scanner Logs or Scanner Memory Dump 8 Select View to view the file Wordpad format Delete to delete the file or Delete All to delete all log or dmp files avai...

Page 239: ...lete the following window displays Note This is a sample window if the Scanner Logs Delete button is selected If Delete All is selected the following window displays This is a sample window if the Sca...

Page 240: ......

Page 241: ...leshooting charts that are designed for locating and correcting certain problems without the aid of a trained technician If the problem cannot be corrected using these charts a trained technician can...

Page 242: ...sly check laser diode spinner motor communications and bar code reading Scale Diagnostics Scale Level 0 Diagnostics are performed on power up to ensure the scale is operating normally An error code is...

Page 243: ...Zero button 5 If error code persists have scanner repaired 5 Failure to update program parameters in EEPROM 1 Reset scanner 2 Calibrate scale 3 If error code persists have scanner repaired 6 Error re...

Page 244: ...ts into memory 9 IBM mode scanner does not detect POS terminal TRMPWR voltage scanner may still scan or weigh Cable not connected from Scanner to POS POS not turned on IBM Port problem 11 Laser Not tu...

Page 245: ...Sensormatic Interlock Cable Faulty Sensormatic Interlock Cable Does not deactivate tags Replace Sensormatic ScanMax Antenna or Antenna Cable Faulty Sensormatic ScanMax Antenna or Antenna Cable Does no...

Page 246: ......

Page 247: ...Appendix A NCR Scanner Programming Tags Scanner Programming Tags BST0 2121 74 Release O 27064 Volume Adjustment 11817 A...

Page 248: ...A 2 Appendix A NCR Scanner Programming Tags Reset 11818 Default R0046 Programming Mode R0042...

Page 249: ...Appendix A NCR Scanner Programming Tags A 3 End R0043 Save and Reset R0044 Abort R0045...

Page 250: ...nner Programming Tags Diagnostic Mode R0041 Speak Scanner Serial Number Available with firmware version 497 0433606 or later 22786 Speak Barcodes Currently Enabled Available with firmware version 497...

Page 251: ...Appendix A NCR Scanner Programming Tags A 5 Mode 1 Slot Scanner PACESETTER Plus 11500 Mode 2 Slot Scanner PACESETTER Plus 11501 Reset Tallies Slot Scanner PACESETTER Plus 11502...

Page 252: ...A 6 Appendix A NCR Scanner Programming Tags Firmware Flashing Super ASIC Models 20600 Hex 0 R0048 Hex 1 R0049...

Page 253: ...Appendix A NCR Scanner Programming Tags A 7 Hex 2 R0050 Hex 3 R0051 Hex 4 R0052...

Page 254: ...A 8 Appendix A NCR Scanner Programming Tags Hex 5 R0053 Hex 6 R0054 Hex 7 R0055...

Page 255: ...Appendix A NCR Scanner Programming Tags A 9 Hex 8 R0056 Hex 9 R0057 Hex A R0058...

Page 256: ...A 10 Appendix A NCR Scanner Programming Tags Hex B R0059 Hex C R0060 Hex D R0061...

Page 257: ...5E 5F P Q R S T U V W X Y Z _ 40 41 42 43 44 45 46 47 48 49 4A 4B 4C 4D 4E 4F A B C D E F G H I J K L M N O 30 31 32 33 34 35 36 37 38 39 3A 3B 3C 3D 3E 3F 0 1 2 3 4 6 5 7 8 9 20 21 22 23 24 25 26 27...

Page 258: ......

Page 259: ...o speak and display the date in C MM DD YY format Scanner Service Diagnostics Service Diagnostics provide tests that are not available in the Power On Wellness Check or On Going Wellness Check diagnos...

Page 260: ...tic Mode tag to enter the Base Diagnostic state this must be the first tag scanned after applying power to the RealScan 74 2 Scan the Hex 4 tag then the Hex A tag to read the firmware version level 3...

Page 261: ...late 9 Supply power the RealScan 74 Possible Bad Component Optics Engine Digital Board Assembly Toad Test The Toad test checks the scanner s ability to read UPC bar codes in various parts of the scan...

Page 262: ...then the Hex 1 tag to enter the Vibration Check test 6 Place a small weight on the scale for example a medium size coin 7 Watch the display for 10 to 15 seconds and note the range of readings 8 If th...

Page 263: ...available to NCR personnel through QuickLook In QuickLook click on QuickLook Services Forms and Templates and then select Information Products Order Form Web Site http inforetail AtlantaGA NCR COM NCR...

Page 264: ......

Page 265: ...arise that require more information than what is provided in this NCR RealScan 74 User Guide Technical support is available as follows In the United States 1 800 262 7782 In other countries call the...

Page 266: ......

Page 267: ...e appropriate number How do you rate the technical accuracy of this document Poor 1 2 3 4 5 Excellent How you rate the organization of this document Poor 1 2 3 4 5 Excellent How easy is it for you to...

Page 268: ...E 2 Appendix E User Feedback Please enter any additional comments Please enter the following so we can contact you concerning your comments Name Address Phone Fax Email...

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