NanoPhotometer
®
NP80/N60/N50/C40
User Guide Version 3.1
100
7.
A
SSISTANCE
The Assistance menu includes: support, report a problem (only available for tablet and
computer versions), software maintenance and legal as functions to help with any technical
issues or questions that may arise with the NanoPhotometer
®
.
Note
: Assistance is not available on smartphones with screen sizes less than 7 inches.
S
UPPORT
Selecting support on the left side assistance menu will show the available options for contacting
Implen.
R
EPORT
P
ROBLEM
The function to report a problem is available on computer and tablet versions only. When report
a problem is highlighted in the left side assistance menu, the right side will have a form to fill out
with information including: first name, last name, phone number, email, and country. A
dropdown menu provides the option to select the problem type and includes the following
selections: error message, software, firmware, measurements, and other. It is also possible to
enter a question or comment at the end of the form. Once the form is completed and the send
button is selected a message will be sent directly to Implen and the appropriate support person
will contact the end user as soon as possible to provide further support.
Note:
The report a problem function is only available for computer and tablet versions.
