KIROVETS K-744R1, K-744R2, K-744R3, K-744R4 tractors
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11 CLAIMING PROCEDURE
11.1 In case of detecting a failure or fault and absence of violations set forth in Item 11.2, the
user shall be obliged to call a representative of the Service Centre providing maintenance and
repair of equipment in your region (a copy of failure report shall be sent to the manufacturer’s
plant) for determination of the defect root cause.
Manufact
urer’s plant address:
47 Stachek pr., St. Petersburg, 198097
Peterburgskytraktorny zavod, JSC
Tel./fax: (812) 302-62-77
E-mail: [email protected]
The addresses of service centres are indicated in the Service Book and on the
Peterburgskytraktornyzavod,
JSC’s web site.
11.1.1 The call of a manufacturer-
plant’s representative and claims relating to the tractor quality
should be sent via the enterprise (organisation), which has sold (supplied) the tractor and has
an agreement with the manufacturer’s plant.
11.2 Messages on failures, faults and claims relating to quality exposed during the warranty
period shall not be sent to the manufacturer’s plant in the following cases:
11.2.1 In case of violation of the rules of operation, transportation and storage set forth in the
operating instruction and GOSTs if it has been the cause of failure.
11.2.2 During elimination of a failure or fault by replacing tractor components from the individual
set of spare parts to be attached to each tractor.
11.2.3 During dismantling and repair of the tractor before arrival of the manufacturer-
plant’s
representative within the established period of time, if as a result it has become impossible to
determine the cause of failure.
11.3 Engine failure or fault reports (except Cummins and Mercedes engines) should be
additionally sent to the first address:
– as to engines manufactured by Avtodizel, OJSC:
to Avtodizel OJSC’s regional service and to Avtodizel, OJSC at the address:
75 Oktyabrya pr., Yaroslavl, 150040
Avtodizel, OJSC
Fax: (4852) 58-81-28
E-mail: [email protected]
