Mobatime DTS 4801.masterclock, Instruction Manual

Page: 101 / 120

© MOBATIME 101 / 120 800652.11
D Troubleshooting
# Error / Indication: Possible case / Solution
1 sync LED is flashing: DCF / GPS time source does not receive time –> 2
2 Reception problem with
DCF/GPS:
In menu
1 Status
–>
4 Source
check, if DCF seconds-counter is
counting up continuously from 0 – 59 (corresponding to the current
second, value is updated about every 3 seconds.
When counter is wrong
 check receiver and cabling.
Check "DCF In" LED on backside of the DTS masterclock.
3 No NTP time, despite of manual
time setting  sync LED is off!
The local time source
DCF/GPS
or
local
has to be configured,
otherwise NTP cannot set the time.
4 General time reception problem If the time difference between DTS 480x.masterclock and the time
source (NTP or DCF) is large (> 5 min), the NTP time synchronization
may last quite long (> 30 min).
To solve the problem, set the time manually.
5 DTS 480x.masterclock restarts
all the time.
Check network configuration, Hostname has to be configured and
Gateway has to be set (if no Gateway is available in the network, the
own IP address of the DTS masterclock can be used as Gateway).
6 LAN LED (left side) is flashing
orange.
No connection to the network. Check cabling.
7 Opening the menu via Telnet is
not possible or
DTS 480x.masterclock is not or
no longer reachable via network.
Check network settings in menu
2 Configuration
–>
5 Network
(only
possible with serial connection):
- IP-Address, Subnet mask and Gateway must be set correctly
- Interface should be set to
Auto
- Check connection with "Ping"
- When earlier the menu was not correctly exited (e.g. LAN cable
removed), the menu can be blocked up to 15 minutes.
8 Update of the system software. The system software can be updated by using FTP client software,
MOBA-NMS or via a USB stick (see chapter 7 Updates).
Your service office will advise you of the benefits and necessity of
updates. The firmware file needed can be obtained from that office.
9 Information required to contact
your MOBATIME service.
Device type, part number, production number and serial number:
This details are given on the adhesive type label.
The following files must be provided for the analysis:
All files (in .zip folders, separate for each device)
from the
directories
/var/log
and
/etc/
.
To copy this files use FTP, e.g. Windows Explorer with ftp://[IP
address], see chapter 7.6 or copy file to a USB stick (chapter 6.6).
If the log files cannot be copied, read out the current software
version:
The software versions can be queried in the menu
1 STATUS/9 Software Versions
Place and date of purchase and of commissioning of the device.
Most comprehensive possible details of the malfunction:
Describe the problem, possible causes, measures taken, the system
environment, etc.