Mitel MiVoice 5380 User Manual Download Page 107

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Operator phone

MiVoice 5380 / MiVoice 5380 IP

107

eud-1679/1.0 – R3.0 – 08.2015

• External call (one-company system)
• Internal call (one-or-two-company

system)

Red-flashing (external)

Green-flashing (internal)

• External call forwarded to opera-

tor phone (one-company system)

• Internal call forwarded to operator

phone

Red-flashing (external)

Green-flashing (internal)

External call (Company A)

Red-flashing

External call forwarded to operator

phone (Company A)

Red-flashing

External call (Company B)

Red-flashing

External call forwarded to operator

phone (Company B)

Red-flashing

Connected

Red (external)

Green (internal)

Parked

Red-flashing (external)

Green-flashing (internal)

Hold

Red-flashing (external)

Green-flashing (internal)

Forwarded

Red-flashing (external)

Green-flashing (internal)

Recall

Red-flashing (external)

Green-flashing (internal)

Idle state

Off

Summary of Contents for MiVoice 5380

Page 1: ...MIVOICE OFFICE 400 MIVOICE 5380 5380 IP AS OF VERSION R1 0 USER GUIDE eud 1679_en 1 0 R3 0 08 2015 ...

Page 2: ...0 5380 IP for MiVoice Office 400 communications systems This User s Guide will assist you with the use of your phone and introduce you step by step to the functions and configurations If you require further technical support or information on other Mitel products please refer to our websites www mitel com or Mitel DocFinder ...

Page 3: ... calls 20 Using the display and operating elements 24 Display 25 Keys 25 Input 26 Menu guided navigation 29 Signals 30 Supplementary features 31 Making and answering calls 32 Using functions while in a call 42 Organising absences from the desk 46 Voice messages and text messages 54 Functions for special situations 57 Functions with OpenCount 66 Functions with Mitel Alarm Server 67 Setting function...

Page 4: ...phone 108 Using an operator phone 110 Reception telephone 116 Information on the reception phone 117 Operate reception telephone 120 Carrying out some settings 124 Installation and first time operation 128 Equipment provided 129 Options 130 Setting up and mounting the phone 131 Connect MiVoice 5380 133 Connect MiVoice 5380 IP 134 MiVoice M530 M535 expansion key module optional 136 Labelling the Mi...

Page 5: ...uct and document information is available here You will also find notes on safety data protection and legal notes Please read through this product and safety information carefully Safety information 6 Product information 7 Data protection 9 Limited Warranty Australia only 9 Document information 12 ...

Page 6: ...to clean your device Do not use chemicals or other chemical products Cost control and Data protection You should protect your phone with a PIN so that no one can make phone calls at your expense A code will also protect your personal settings Ambient conditions Do not operate the device outside the temperature range of 5 C to approx 40 C Avoid direct sunlight and other sources of heat Protect your...

Page 7: ... phones to the interfaces certified specially for that purpose One number user concept Your system administrator can set up several phones for you that hold all the same phone number one number user concept You have only one name and phone number with which to identify yourself to your call partners regardless of which of the phone you make your calls The advantage is that you can always be reache...

Page 8: ...e relevant user information Trademarks Mitel is a registered trademark of Mitel Networks Corporation Bluetooth is a registered trademark of Bluetooth SIG Inc All other trademarks product names and logos are trademarks or registered trademarks of their respective proprietors The designations used in this manual for software and hardware are registered trade marks and are thus subject to the relevan...

Page 9: ...s under the Mitel Limited Warranty below are in addition to other rights and remedies to which you may be entitled under a law in relation to the products In addition to all rights and remedies to which you may be entitled under the Competition and Consumer Act 2010 Commonwealth and any other relevant legislation Mitel war rants this product against defects and malfunctions in accordance with Mite...

Page 10: ...tended to have the effect of excluding restricting or modifying the application of all or any of the provisions of Part 5 4 of Schedule 2 to the Competition and Consumer Act 2010 the ACL the exercise of a right conferred by such a provision or any liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3 2 of the ACL to a supply of goods or serv...

Page 11: ...rvices i the resupply of the services or ii the payment of the cost of resupply and b in the case of goods i the replacement of the goods or the supply of equivalent goods or ii the repair of the goods or iii the payment of the cost of replacing the goods or of acquiring equiv alent goods or iv the payment of the cost of having the goods repaired 1 2 Clause 1 1 is not intended to have the effect o...

Page 12: ... inside square brackets The chapter Communication system and software versions page 142 indicates which software ver sions support the relevant features Document designation Document number eud 1679 Document version 1 0 Based on MiVoice Office 400 R3 0 Valid as of MiVoice Office 400 R1 0 In PDF Viewer click on this link to download the latest version of this document https pbxweb aastra com doc_fi...

Page 13: ...0 IP 13 eud 1679 1 0 R3 0 08 2015 Operating and display elements The sections below provide an overview and usage notes on which keys and sock ets are available on your phone Key designations and sockets 14 Display symbols 16 ...

Page 14: ...ctions 2 LED indicator Left LED flashes Call Right LED is lit Voice message message or callback 3 Alpha keyboard Enter letters 4 Digit keys Enter digits 5 Hands free microphone 6 Navigation key Upward Opens Activated features To the right Opens the Menu Downward Opens Settings General Scrolls forwards backwards in the menu navigates lists 7 Correction key Delete the last character or go back one s...

Page 15: ...set microphone off on 14 Loudspeaker key Hands free operation on off 15 Call key Set up answer a call 16 End key Ends a call Exits input without saving and goes back to the idle state 17 Configurable keys line keys with LED on MiVoice M530 expan sion key module optional Freely configurable as number function or Team key Number key with two storage locations Press once for first call number press t...

Page 16: ...xt level 20 LED display on MiVoice M535 expansion key module Indicates which of the 3 levels is activated Status information Detailed information available Other Foxkeys available Foxkey Search mode Function activated Entries in call list New text messages Forwarding activated Call Forwarding on No Reply acti vated New voice messages Voice message retrieved Voice mail greeting with possibil ity to...

Page 17: ...hone deactivated Loudspeaker hands free mode activated Headset mode activated Telephone barred Bluetooth activated MiVoice 5380 only Bluetooth device connected MiVoice 5380 only Call recording a Phone book Business number Private number Mobile number Presence state Available default Absent Meeting Busy Not available Expansion key module Business number Private number Mobile number Line key Status ...

Page 18: ...ce 5380 IP eud 1679 1 0 R3 0 08 2015 Dialling and phoning The following sections explain how to make phone calls simply and the functions your phone offers you whenever you receive a call Answering calls 19 Making calls 20 ...

Page 19: ...the display also shows the corresponding name Hands free operation Press the Call key or Loudspeaker key Notes To find out how to make phone calls with the headset refer to the chapter Using a headset page 23 To find out how to make phone calls in hands free mode or in auto matic hands free mode refer to the Chapter Using your phone in hands free mode page 22 and the Chapter Automatic hands free m...

Page 20: ...lled until you go off hook for example by picking up the handset For the communication system communication server OIP Microsoft Outlook TwixTel to identify an external number it is recommended to enter the number in canonical format Country Code Region Code Phone Number Press the key to insert You can enter the phone number in one of the following formats 0 004132655xxxx 004132655xxxx 9 004132655...

Page 21: ...call The open listening function lets you activate the loudspeaker in addition to the handset Press the Redial key Redial list is displayed Press the Redial key several times or press the down navigation key to scroll through all the phone numbers you last dialled Pick up the handset The phone number displayed is dialled During a call Press the Loudspeaker key Open listening is now activated is di...

Page 22: ...ng is now activated is displayed Put the handset on hook The hands free mode is now activated is displayed Notes Make sure the hands free microphone is not obstructed The sound quality is improved if you set the volume of your phone to a low setting To continue the call with the handset Pick up the handset The loudspeaker and hands free microphone are now deactivated Notes To find out how to make ...

Page 23: ...ceed as follows Press the Call key or Loudspeaker key The call is provided on your headset Open listening Press the Open listening Foxkey The phone s loudspeaker is activated Hands free Press the Hands free Foxkey The phone s microphone is switched on and the headset microphone is switched off Headset Press the Headset Foxkey Back to the headset mode Ending a call Press the End key or Loudspeaker ...

Page 24: ...oice 5380 IP eud 1679 1 0 R3 0 08 2015 Using the display and operating elements The following sections explain how to operate your phone quickly and simply Display 25 Keys 25 Input 26 Menu guided navigation 29 Signals 30 ...

Page 25: ...Using the MiVoice M535 expansion key module The configurable keys of the expansion key module MiVoice M535 can be operated as the other configurable keys In addition there are the following extensions If you remove a MiVoice M535 or if you modify the order of the connected expansion key modules the keys configuration does not change If more Foxkeys are available Press the Foxkey Retrieving detaile...

Page 26: ...git keys for entering digits and passwords and for Quickdial The char acters are assigned to the keys as follows Shift key Allows to switch between the 3 levels Press 1 x each to display the next level LED display Indicates which level is activated If for example you are on level 3 of the MiVoice M535 expansion key module and an event occurs on level 1 the event is signalled by the red blinking LE...

Page 27: ... and special characters available are as follows Key Key Shift key Key Control key Strg Key Control key Shift key Key A a A ä á à â ã å æ Ä á à â Ã Å Æ B b B C c C ç Ç D d D E e E é è ê ë É è ê Ë F f F G g G H h H I i I ï í ì î ï í ì î J j J K k K L l L M m M N n N ñ Ñ O o O ö ó ò ô õ ø Ö ó ò ô Õ Ø P p P Q q Q R r R S s S ß T t T U u U ü ú ù û Ü ú ù û V v V W w W X x X Y y Y ÿ Z z Z ª ...

Page 28: ... key to enter the first letter in lower case Correcting your input You notice you have entered a wrong digit or character You can either delete the input one character at a time or cancel the entire input Moving the Cursor You want to go to a certain character for an input or correction With the navigation key you can move the cursor to the left or right To delete the last character Press the Corr...

Page 29: ...operating steps proceed as follows Menu Press the Menu Foxkey The first menu entry is displayed Use the vertical navigation key to scroll through the menu entries Select Press the Select Foxkey Accessing the displayed menu Horizontal navigation key Left Scrolling back through the menu Right opens displayed menu scrolls forward through the menu retrieves detailed information Vertical navigation key...

Page 30: ...ily lit Scrolling back through the menu Press the Correction key Menu Press the navigation key up All the activated functions are now displayed Or Retrievable also via menu Menu Activated features Reset Reset the function in question The function is now deactivated LED State Description Flashes fast Incoming call Flashes slowly Appointment call Lit New voice message or new text message Callback No...

Page 31: ...ur phone for more efficient use Making and answering calls 32 Using functions while in a call 42 Organising absences from the desk 46 Voice messages and text messages 54 Functions for special situations 57 Functions with OpenCount 66 Functions with Mitel Alarm Server 67 Setting functions by remote control 69 Organisation within the team 70 Line keys 72 ...

Page 32: ...lling from the phone book You want to search a user in one of the connected phone books The surname and first name have to be separated by a space for example no s for Noble Stephen Ask your system administrator whether you should start with the surname or the first name Note The response time may vary greatly depending on the size and the number of phone books connected Name Enter the first few l...

Page 33: ... Pick up the handset The phone number displayed is dialled Notes The search function is not affected by upper lower case and special characters When searching in external phone books you must always enter por tions of the first and last name and possibly of the town name Press the phone book key Private contacts 1 Scroll to Private contacts and press the Select Foxkey 2 For the first letter of the...

Page 34: ...s contains a maximum of 10 entries Press the phone book key Advanced search 1 Scroll to Advanced search and press the Select Foxkey 2 Enter the first few letters of the name you want first and last name sep arated by a space If required enter the first few letters of the town s name name and town name separated by a space until the user or a list is displayed Scroll through the list until the user...

Page 35: ...led complete with their names where available You can now call the person in question using this last number redial list The last number redial list has a maximum of 10 entries Close Hiding the Missed calls display Press the Close Foxkey Hides the display The entry remains stored in the list of the last unan swered calls is displayed Note The call list of unanswered calls can also be selected usin...

Page 36: ...l the person by pressing the corresponding key To find out how to configure a configurable key refer to the chapter Configuring keys page 93 Press the Redial key Redial list is displayed Press the Redial key several times or press the down navigation key to scroll through all the phone numbers you last dialled Pick up the handset The phone number displayed is dialled Note Redial list can also be s...

Page 37: ...ey once The key s first allocated phone number is displayed 2x short Activate the key s second allocated phone number MiVoice M530 only Press the key twice in quick succession The key s second allocated phone number is displayed Pick up the handset The phone number is dialled You called someone and hear the busy tone or the ring back tone Callback To activate a callback request Press the Callback ...

Page 38: ...ging phase Call To answer the callback request Press the Call Foxkey The phone number is dialled Delete Clear callback Press the Delete Foxkey Callback is deleted Note The callback can be changed via Menu Activated features Delete or Call as long as it was not answered or cancelled by the system Deflect Press the Deflect Foxkey Phone number Enter the phone number and confirm with the Ok Foxkey The...

Page 39: ...r deflect or reject the call Call waiting User is busy Press the Call waiting Foxkey You hear the dialling tone Note If the person rejects your call request or if call waiting is not possible the call is depending on the system s configuration disconnected busy tone or forwarded to a preconfigured destination Answer Answering the call Press the Answer Foxkey The first call party is put on hold You...

Page 40: ...party who initiated the call waiting Notes Intercom duplex mode is a special form of announcement whereby the phone of the called user immediately transforms your announcement into an internal connection Depending on the system configuration your call party can answer your announcement directly in intercom without having to press a key Contact your system administrator for more information If the ...

Page 41: ...ich you are making your call Any call charges incurred will be charged to you The call number dialled is not stored in the last number redial list To continue the announcement as a phone call Pick up the handset You are now connected to the person who initiated the announcement Note If the announcement was started to a group all the other recipients of the announcement are excluded To stop the ann...

Page 42: ... between an enquiry call party and the party on hold Brokering is possible with both internal and exter nal users You can also broker between conference parties as a group and an enquiry call party Enquiry You are making taking a call Press the Enquiryl Foxkey Phone number Enter the phone number of the enquiry call party Enquiry call party is called first call partner is on hold Note You can also ...

Page 43: ...function you can connect your call partner with someone else You can connect internal and external users with one another Brokering Brokering Press the Brokering Foxkey Your call partner changes The other call party is put on hold End call To terminate the current connection Press the End call Foxkey Call party disconnected Connected with the call party on hold Conference To connect the call party...

Page 44: ...r you can cancel the enquiry call with the End call softkey and take back the first call Connecting without notification Wait for the first ringing tone then hang up The other party is then called directly by your first call partner Note Recall If the other party does not answer the call comes back to your phone Park Press the Park Foxkey Your call partner is now parked locally is displayed Put th...

Page 45: ...re recorded Call recording is temporarily interrupted during an enquiry and an e mail is sent with the recording made up till then Recording restarts automatically once the call connection with the enquiry call party is set up and or once the call connection with the first correspondent is restored The maximum recording time for each wave file depends on the system configuration When the predefine...

Page 46: ...Meeting This presence state has assigned a presence profile that automatically executes the appropriate action commands for example call for warding to voice mail As soon as you manually change back this presence state to Avail able because the meeting has already terminated at 3 30 pm the duration of your Outlook appointment automatically adapts to 3 3 pm Record Stop Recording a call Record Foxke...

Page 47: ... available 4 Notes External applications such as Mitel Open Interfaces Platform OIP can affect your presence status Example You have a meeting in your Outlook calendar from 2 to 4 pm Your presence state changes from Available to Meeting This presence state has assigned a presence profile that automatically executes the appropriate action com mands for example call forwarding to voice mail As soon ...

Page 48: ...until 31st January at 14 00 Please leave a message after the tone Presence profile To activate the presence profile Press the function key for Presence profile Or The presence profile can also be selected using the menu Menu Settings General Presence Or Select the profile you want via the presence menu and press the Ok Foxkey Presence profile is activated Note After you have changed and saved the ...

Page 49: ... Scroll to Time Date and press the Edit Foxkey Enter the time and date of your absence and save with the Ok Foxkey 2 Scroll to Call Forwarding and select Call forwarding to voice mail 3 Scroll to Voice mail greeting and select Absence information The setting is stored Your caller hears the selected absence informa tion followed if applicable by time and date Notes One diversion applies to all conn...

Page 50: ...age 51 You can deactivate forwarding using Menu Activated features Reset You can also activate forwarding by remote control see chapter Set ting functions by remote control page 69 Notes Call forwarding applies to all connected phones in the one number user concept Only one forwarding variant at a time is possible Menu Press the Menu Foxkey Forwarding Scroll to Forwarding and press the Select Foxk...

Page 51: ...text messages are put through to your phone or rerouted to a destination predefined within the system You can use one of the text messages stored in the system directly modify it or create a new message Notes One diversion applies to all connected phones in one number user concept Only one forwarding variant at a time is possible Menu Press the Menu Foxkey Forwarding Scroll to Forwarding and press...

Page 52: ...nd external calls can only be made from your phone in accordance with the system settings With Free all the set tings and data are freely accessible Notes One diversion applies to all connected phones in one number user concept Only one forwarding variant at a time is possible Menu Press the Menu Foxkey Forwarding Scroll to Forwarding and press the Select Foxkey Call Forwarding Scroll to Call Forw...

Page 53: ...ed type of barring and confirm with the Ok Foxkey The phone is now locked is displayed To lock all your phones execute the function code 33 PIN see User Guide Function Codes on the Mitel DocFinder Menu Press the Menu Foxkey Activated features Scroll to Activated features and press the Select Foxkey Barring Select the barring you want and press the Reset Foxkey You are prompted to enter your PIN PI...

Page 54: ... for more information Play Play the new voice message Press the Delete Foxkey Message is played back Or Voice message can also be selected using the menu Menu Call lists Unanswered calls Play Menu To delete the message Press the Menu Foxkey Voice mail Scroll to Voice Mail and press the Select Foxkey Inbox Scroll to Inbox and press the Select Foxkey Delete Press the Delete Foxkey The voice message ...

Page 55: ...internal user must have a phone capable of receiving text messages You can use one of the text messages stored in the system directly modify it or create a new text message Menu Press the Menu Foxkey Voice mail Scroll to Voice Mail and press the Select Foxkey Inbox Scroll to Inbox and press the Select Foxkey Deflect Select the voice message you want and press Deflect Phone number Enter the call nu...

Page 56: ...text message is sent Note If the display shows Not available the text message could not be sent Show Show text message Press the Show Foxkey The display shows the sender and the date time of the text message Read Read text messages Select the text message you want and press the Read Foxkey If the text message runs over several lines use the navigation key to scroll Delete Delete text message Press...

Page 57: ... edgement the appointment call will ring for 1 minute Menu Press the Menu Foxkey Call features Scroll to Call features and press the Select Foxkey Pick up Scroll to Pick up and confirm with the Ok Foxkey User Scroll to User and confirm with the Ok Foxkey The display shows the number of the phone from which you last picked up a call Phone number Enter the number of the phone from which you want to ...

Page 58: ...e should be generally activated or deactivated see Chapter Configuring the DTMF mode page 84 DTMF is activated as the default dialling mode If the DTMF mode is generally deactivated you can activate it and deactivate it again temporarily during a call Confirm Confirming the alarm Press the Confirm Foxkey Ends the alarm Repeat Repeating the alarm Press the Repeat Foxkey Repeats the alarm Read Readi...

Page 59: ...ed to you Function code 1 Enter function code 36 for a business call 2 Enter your internal phone number 3 Enter your PIN 4 Enter the internal or external phone number with the exchange access digit Pick up the handset The phone number displayed is dialled Note When you hang up dialling by name and your private phone book remain available for a whole minute so you can make another call Function cod...

Page 60: ...ignalled visually or acousti cally via an external piece of supplementary equipment The call can be answered on any phone Ask your system administrator whether a general bell is set up You can answer from any internal phone Menu Press the Menu Foxkey Call features Scroll to Call features and press the Select Foxkey Page Scroll to Page and confirm with the Ok Foxkey Phone number Enter the phone num...

Page 61: ...r to be displayed set CLIR Permanent To suppress your call number display for certain calls only select the functionCLIR Per call before dialling your party s call number This function must be stored under a Foxkey or a function key see Chapter Configuring keys page 93 You can also execute the function with a function code see User Guide Function Codes on the Mitel DocFinder Phone number Enter you...

Page 62: ...phones for you as well as the five call routings One number user concept see chapter Purpose and func tion page 7 you can specify which of your phones shall signal a call by using the per sonal call routing Your system administrator can set up up to 5 call routings You can only answer a call on phone where the call is signalled Contact your system administrator for more information You can activat...

Page 63: ...he Intrusion function and is used mainly in call centres Another user can intrude on your active call and listen in to your conversation without you and your call party noticing Unlike Intrusion you will receive neither a visual nor an acous tic signal Pers call routing Scroll to Personal call routing and press the Modify Foxkey You are prompted to enter your PIN Call routing Select the required r...

Page 64: ...dministrator can set up a logoff process with an automatic time limit After a certain amount of time after login e g after 6 hours and 30 minutes At a certain time e g 6 30pm Notes Silent intrusion has to be enabled Contact your system administrator for more information Silent intrusion may infringe on your national data protection provisions or be permitted only under certain circumstances If you...

Page 65: ... with the Hotline number is automatically set up Contact your system administrator for more information Log in Log in free seating Press the Log in Foxkey Or Free seating can also be selected using the menu Menu Settings Log in Call number PIN Enter call number and PIN and confirm with the Ok Foxkey You are now logged in and can use the free seating phone with your personal settings Note The defau...

Page 66: ...d on the area of use for example in the area of health care and accommoda tion hotel Independently from the phone you can make external calls for a fee The credit may be limited You can charge the charges and the call information of your outgoing and incoming calls to specific projects For further information refer to the product specific OpenCount user s guides on our web pages www mitel com or c...

Page 67: ...nals from the Mitel Alarm Server Patient phone The patient phone must support the Announcement function and allow hands free opera tion Both settings have to be activated If the phone does not support this function the response procedure is as follows Analogue phones ring in the normal way The patient himself must answer the call Mitel system phones set up a one way call connection as with an anno...

Page 68: ...d according to the system configuration Contact your system administrator for more information Ignore Ignoring an alarm Press the Ignore Foxkey on the staff phone The alarm remains active and the alarm signal is deleted from the staff phone Deleting the alarm You can delete the alarm directly from the alarm button next to the bed The alarm ends and the alarm signal is deleted from the staff phone ...

Page 69: ...the hotline destination number The connection with the Hotline number is set up Note Unlike the hotline feature see chapter Hotline page 65 hotline alarm can only be used with a specifically configured Mitel Alarm Server Function code Using remote control from a third party phone 1 Enter function code 06 2 Enter your phone number 3 Enter your PIN 4 Enter the function code for activating deactivati...

Page 70: ...ghts up this tells you when a team partner is busy The Team key flashes to indicate that the team partner is receiving a call If for example level 3 of the expansion key module MiVoice M535 is activated and the Team key on level 1 receives a call the call is signalled by the red blinking LED in position 1 For more information about the MiVoice M535 expansion key module please refer to chapter Usin...

Page 71: ...ling tone Press the Team key You are through to the person who is calling your team partner Note Depending on the Team key s configuration you are immediately con nected with your team partner s caller as soon as you pick up the hand set see chapter Store a team partner under a key team key page 96 Initiating an announcement to a team partner using a handset Pick up the handset You hear the dialli...

Page 72: ... MiVoice M535 is activated and the Line key on level 1 receives a call the call is signalled by the red blinking LED in position 1 For more information about the MiVoice M535 expansion key module please refer to chapter Using the MiVoice M535 expansion key module page 25 A red LED signals an external call a green LED an internal call You are free to choose your own Personal key Answering a call on...

Page 73: ... key You are connected with your call partner via a Line key and decide to park the call You can park your call partner on the current Line key Phone number Enter the phone number Press a free Line key The Line key is lit The line is selected Pick up the handset The phone number is dialled Note Depending on the configuration of a Line key the caller is called directly in hands free mode see chapte...

Page 74: ...ressing a key The active call is automatically parked locally Parking the call and switching lines Press the Line key you want The active call is parked The call on the selected line is activated To retrieve a parked call Press the relevant Line key You are now back through to the parked call partner Note You cannot take a call on a line between two other call parties by press ing the correspondin...

Page 75: ...ngs to suit your per sonal requirements Display 76 Setting the ringing properties Audio 77 Hands free and headset settings 79 General settings 83 Protect yourself against calls 87 Phone Book Management 88 Configuring voice mail 90 Configuring presence presence profile 91 Configuring keys 93 Configuring Line Keys 100 Formulating functions 102 ...

Page 76: ...power supply Menu Press the Menu Foxkey Settings Scroll to Settings and press the Select Foxkey Display Scroll to Display and press the Select Foxkey Display setting Scroll to the required display settings and press the Modify Foxkey Display setting Select the required setting and confirm with the Ok Foxkey The setting is stored Ok Hide Wake up call has expired a Press the Ok Foxkey Wake up call s...

Page 77: ... call You want to adjust the volume while in a call You have to set the volume of handset and loudspeaker separately The new volume will remain stored even after the call is ended Menu Press the Menu Foxkey Settings Scroll to Settings and press the Select Foxkey Display Scroll to Display and press the Select Foxkey Display setting Scroll to the required display settings and press the Modify Foxkey...

Page 78: ...nging is displayed with Play alarm melodies A list of the Alarm melodies is for listening under Menu Settings General Alarm mel odies available Note Please note that the ringing volume may be reduced if MiVoice 5380 is not connected to the power supply Menu Press the Menu Foxkey Settings Scroll to Settings and press the Select Foxkey Audio Scroll to Audio and press the Select Foxkey Audio setting ...

Page 79: ...l by pick ing up the handset This phone supports headsets based on the DHSG standard which allows you to set up and to end calls from the headset Ask your dealer which headsets are particularly well suited for this phone When you connect a Bluetooth headset see chapter Activate Bluetooth operation and Bluetooth device MiVoice 5380 5380 IP only page 82 the headset is automatically activated Menu Pr...

Page 80: ...e Menu Foxkey Settings Scroll to Settings and press the Select Foxkey Audio Scroll to Audio and press the Select Foxkey Headset Scroll to Headset and press the Modify Foxkey Audio setting Activate deactivate the headset mode and confirm with the Ok Foxkey The microphone is deactivated is displayed ...

Page 81: ...or the position of the foam spacer see figure 1 The spacer ensures that the Bluetooth module sits securely Carefully remove the cover for the Bluetooth module on the underside of the phone using a suitable screwdriver see figure 2 Connect the Bluetooth module Make sure it is securely fitted see figure 3 Fit the cover for the Bluetooth module back into place and press home until it snaps into place...

Page 82: ...th opera tion You can activate or deactivate the Bluetooth manually The following Bluetooth applications are supported Headsets Conference units Only one Bluetooth connection at a time is possible Note To find out how to make phone calls with the headset refer to the chapter Using a head set page 23 Menu Press the Menu Foxkey Settings Scroll to Settings and press the Select Foxkey Bluetooth Scroll...

Page 83: ...of the Bluetooth device name are displayed Delete Remove device Scroll to Paired devices and press the Select Foxkey Select the device you want and press the Delete Foxkey Device was removed Note Answer Ok to the security question when you want to remove an active device Bluetooth Activating deactivating Bluetooth operation manually Scroll to Bluetooth and press the Modify Foxkey Activating or dea...

Page 84: ...ation for your new PIN If you have forgotten your PIN your system administrator can reset it to the default set ting Depending on the system settings the function may not be available Menu Press the Menu Foxkey Settings Scroll to Settings and press the Select Foxkey General Scroll to General and press the Select Foxkey DTMF Scroll to DTMF and press the Modify Foxkey DTMF setting Activate or deacti...

Page 85: ...PIN Enter the new PIN and confirm with the Ok Foxkey The display shows Confirm New PIN Enter the new PIN a second time and confirm with the Ok Foxkey The new PIN is stored Notes For each digit entered the display shows an You can also change the PIN with function code 47 see User Guide Function Codes on the Mitel DocFinder Menu Press the Menu Foxkey Settings Scroll to Settings and press the Select...

Page 86: ...h system your phone is connected to Menu Press the Menu Foxkey Settings Scroll to Settings and press the Select Foxkey Display Scroll to Display and press the Select Foxkey Screensaver Scroll to Screensaver and press the Modify Foxkey Display setting Activating screensaver with the clock type you want or deactivating and confirm with the Ok Foxkey The setting is stored Menu Press the Menu Foxkey S...

Page 87: ...t disturb Incoming calls are automatically forwarded to a specific destination Call waiting You are already making taking a call You are notified by a waiting tone and phone number or name in the display that someone else is trying to reach you You can either answer or reject this second call Intrusion A third participant can intrude into your active call and listen to your conver sation Announcem...

Page 88: ...ication system communication server OIP Microsoft Outlook TwixTel to identify an external number it is recommended to enter the number in canonical format country code national destination code call number Press the key to insert You can store the call number in one of the following formats 0 004132655xxxx 004132655xxxx 9 004132655xxxx 41 32 655xxxx Menu Press the Menu Foxkey Settings Scroll to Se...

Page 89: ...aving Confirm with the Save Foxkey The contact is now stored Default Specifying the default number 1 Select the contact you want 2 Use the right navigation key to open the contact and highlight the call number you want 3 Specify the selected phone number as default number using the Default Foxkey Note You cannot modify entries in other phone books Press the phone book key Private contacts Scroll t...

Page 90: ... to leave a mes sage for the symbols see Chapter Display symbols on the phone page 16 If no personal greeting is activated or if none is available the global greeting is activated automatically provided it has been recorded Contact your system administrator for more information Menu Press the Menu Foxkey Call lists Scroll to Call lists and press the Select Foxkey Call list Select the call list and...

Page 91: ... You can also leave this input field blank Greetings Scroll to Greetings and press the Ok Foxkey Greeting Renaming greeting Select the greeting you want and press the Edit Foxkey Give each of your personal greetings the relevant name and confirm with Ok Greeting Record the greeting Select the greeting you want and press the Record Foxkey Now record your personal greeting text Note You can improve ...

Page 92: ...all is forwarded to voice mail The greeting to be played back can be configured with voice mail greeting Voice mail greeting Activate the greeting you want Keep settings as is your currently defined greeting is used Absence information your caller is given an absence information as well as time and date if this has been configured as such in the presence profile This setting is not available in th...

Page 93: ...e the phone number Function key Activate deactivate or execute a function Team key Organisation within the team Line key Setting up a key phone Line keys must be set up by your system administrator Modify Set the function key for presence profile 1 Open the presence menu scroll to the profile you want and press the Modify Foxkey 2 Make the setting you want and confirm with the Ok Foxkey Presence p...

Page 94: ...530 M535 expansion key module optional page 136 Menu To store a phone number under the Foxkey Press the Menu Foxkey Settings Scroll to Settings and press the Select Foxkey Keys Foxkey Scroll to Keys Foxkey Select and press the Foxkey you want Display shows choice of key types Number key Scroll to Number key and press the Select Foxkey Enter phone number and name and confirm with the Ok Foxkey The ...

Page 95: ...Foxkey Keys Foxkey Scroll to Keys Foxkey Select and press the Foxkey you want Display shows choice of key types Function key Scroll to Function key and press the Select Foxkey The currently set function is displayed with Function Select the function you want and press the Select Foxkey The further prompting depends on the function see Chapter Supple mentary features page 31 Once you have made all ...

Page 96: ... directly using automatic hands free operation picking up the handset and pressing the Team key The following audio settings are possible Ring Melody Speed Answer Notes The selection of functions can be found in the chapter Function selection for configu rable key page 97 In addition to the large number of predefined functions you can also write your own function For more information please refer ...

Page 97: ...ing the Test Foxkey Answer Setting the answering mode Scroll to Answer and press the Modify Foxkey Select the required setting and confirm with the Ok Foxkey The setting is stored Setting possibilities for answering Key to answer the call by pressing the Team key Handset to answer by picking up the handset and Hands free to answer automatically with hands free Notes The Handset and Hands free sett...

Page 98: ...equipment or installations using control outputs For example you can use your phone to open and close electric gates or to switch the lights on or off throughout a build ing Welcome announcement Announcement service for incoming internal and external calls If you do not answer an external call after a set delay the user who is calling will obtain an announcement After the announcement the caller w...

Page 99: ...o not disturb With this function incoming calls are automatically forwarded to a specific destination For further information refer to chapter Activa ting protection against call types page 87 Hands free This function activates the loudspeaker and the microphone For fur ther information refer to chapter Using your phone in hands free mode page 22 Discreet ring With this function the phone rings on...

Page 100: ...le For further information refer to chapter Organizing absences using the presence key page 46 Call recording This function allows you to record an active call The recordings are stored in your individual e mailbox only For further information refer to chapter Recording a call page 45 Direct response This function allows you to set up a call connection to a patient in hands free mode For further i...

Page 101: ...s the Select Foxkey Audio setting Set the Audio settings Scroll to the required audio settings and press the Modify Foxkey Select the required setting and confirm with the Ok Foxkey The setting is stored Setting possibilities for ringing Off for no ringing tone On for instant ringing tone After10s After20s and ringing tone After30s and confirm with Ok Foxkey You can listen to each setting using th...

Page 102: ...e User s Guide User Guide Function Codes on the Mitel DocFinder You can use function commands to define a function to suit your personal requirements A function can consist of one or more function commands function codes and the phone number The following function commands are available A Seize line with highest priority I Seize line H Seize line in hands free mode X Disconnect P Pause 1 second be...

Page 103: ... number I 27118002311 I Seize line 27 function code for activate presence status 1 presence profile 1 absent 1800 2311 time and date until which you are absent 4 Type in the second number I 27 I Seize line 27 function code for deactivate presence status 5 Press the Save Foxkey Key assignment is stored Notes Functions that are not available via the menu can be activated using function codes see Use...

Page 104: ... Operator phone This section explains the options provided by your MiVoice 5380 5380 IP with MiVoice M535 when it is registered on the system as an operator phone Information on the operator phone 105 Setting the operator phone 108 Using an operator phone 110 ...

Page 105: ...ure fur ther line keys at any time Use your MiVoice 5380 5380 IP as normal phone and the MiVoice M535 as operator phone with its specific features MiVoice M535 The MiVoice M535 contains all information of your operator phone A Line key is stored on level 1 but all 3 levels are used as information display Use the shift key to scroll through the levels to display all call information Keys that are n...

Page 106: ...eral calls can be received at the same time without it being busy However the operator phone user can only process one call at a time If all your Line keys are busy all further calls are routed to a queue and listed on the display The operator phone can handle up to ten calls simultaneously via its keys however there may well be more calls waiting in the queue A call is put through to a Line key a...

Page 107: ...hing external Green flashing internal External call Company A Red flashing External call forwarded to operator phone Company A Red flashing External call Company B Red flashing External call forwarded to operator phone Company B Red flashing Connected Red external Green internal Parked Red flashing external Green flashing internal Hold Red flashing external Green flashing internal Forwarded Red fl...

Page 108: ...The display shows the properties with which you can configure the Line key Audio setting Select the required audio setting and confirm with the Ok Foxkey Setting possibilities for ringing Off for no ringing tone On for instant ringing tone and ringing tone After 10s After 20s and After 30s and confirm with the Ok Foxkey Melody and Speed You can listen to each setting using the Test Fox key Setting...

Page 109: ...t insert for no entry long Setting the operator phone using a function key Press and hold down the operator phone Line key Display shows choice of key types Operator phone Scroll to Operator phone and press the Select Foxkey The setting is stored Note The last Line key can only be deleted by your system administrator When the last Line key is deleted your Personal key is deleted as well and your p...

Page 110: ...one is in idle state and you receive a call this call is signalled on the first line key and with a text message in the display The text message automatically disap pears shortly after If you keep a line key pressed down for approx 2 seconds while it is lit the caller s infor mation is displayed The text message automatically disappears shortly after Personal key is flashing Pick up the handset Yo...

Page 111: ...one Each Line key has its own phone number in other words when you make a phone call you transfer the phone number belonging to the active Line key The call charges are recorded separately for each Line key Park call on Line key You are connected with your call partner via a Line key and decide to park the call You can park the call on the current Line key Phone number Enter the phone number Press...

Page 112: ... displayed Note If you have several calls in parallel and you press another line key the other call is automatically parked Parking the call and switching lines Press the new line key you want The active call is parked The call on the selected line is activated To retrieve a parked call Press the relevant Line key You are now back through to the parked call partner Note You cannot take a call on a...

Page 113: ...e state Transfer with prior notification wait until the person answers Announce the internal user Put the handset on hook The internal user and the external user are now connected with each other The operator phone switches to the idle state Menu Press the Menu Foxkey Settings Scroll to Settings and press the Select Foxkey Operator phone Scroll to Operator phone and press the Select Foxkey Substit...

Page 114: ...up by the system administrator Properties of a two company system Each individual Line key allows you to appear as Company A or B Call lists are not kept separately according to company The call charges are recorded separately for each company A substitution will apply equally to both companies Pick up the handset Call for Company A Press the Line key and answer as Company A Call for Company B Pre...

Page 115: ...then enter the func tion commands and function codes Function code Using remote control from a third party phone 1 Enter function code 06 2 Enter your phone number 3 Enter your PIN 4 Enter the function code for activating deactivating the function you want Pick up the handset You hear the acknowledgement tone Put the handset on hook The function is activated deactivated Note The default PIN settin...

Page 116: ...5 Reception telephone This section explains the options provided by your MiVoice 5380 5380 IP when it is registered on the system as an reception telephone a Information on the reception phone 117 Operate reception telephone 120 Carrying out some settings 124 ...

Page 117: ... responsibility to ensure that a guest checks in and out without any problem You can manage check in check out and many other settings and actions for your guest on your MiVoice 5380 5380 IP Your MiVoice 5380 5380 IP gives you a better overview by providing you with a room occupation list as well as a list of active and expired wake up calls Display symbols Room status Room vacant Room occupied Ro...

Page 118: ...menu press the key once to have direct access to the reception menu You can save this function on a Foxkey or on a configurable key of the MiVoice M530 or MiVoice M535 expansion key module Room configuration menu type in the room number to have direct access to room con figuration You can save this function on a Foxkey or on a configurable key of the MiVoice M530 or MiVoice M535 expansion key modu...

Page 119: ...ion Select the function you want and press the Select Foxkey Save the name or standard name and confirm with the Ok Foxkey The function key is now stored Name Save the name or standard name and confirm with the Ok Foxkey The function key is now stored long Delete function key Press the configurable key on the MiVoice M535 and hold it down for a moment Display shows choice of key types The currentl...

Page 120: ...35 and hold it down for a moment Display shows choice of key types The currently set function is dis played with No function Scroll to No function and confirm with the Ok Foxkey The key configuration is cleared Check in Check in a guest Press MiVoice M535 function key for Check in mode The room key LED indicates the room status Red Occupied green Vacant off Vacant but cleaning status Not inspected...

Page 121: ...te Check in is also available via the menu Menu Reception Room status Select room Check in Check out Check out a guest Press MiVoice M535 function key for Check out mode The room key LED indicates the room status Red Occupied green Free off Vacant but cleaning status Not inspected Room key Press the room key you want on MiVoice M535 Note If during check out the room still has an open status for in...

Page 122: ... confirm with the Ok Foxkey Wake up call settings are displayed Daily If necessary select the Wake up call daily and press the Modify Fox key Confirm the new value with the Ok Foxkey Press the End key to confirm the wake up call Wake up call is now stored Note An overview of set wake up calls is also available via Menu Menu Reception Wake up call Change Delete Wake up call Modify wake up call Pres...

Page 123: ...ll mode Room key Press the room key you want on MiVoice M535 The set wake up call is displayed Wake up call OFF Wake up call Select OFF and confirm with the Ok Foxkey Wake up call is deleted Note An overview of set wake up calls is also available via Menu Menu Reception Wake up call Change Delete Wake up call expired Hide Wake up call has expired Press the Ok Foxkey Wake up call is expired Delete ...

Page 124: ...phony permissions defined by your hospitality manager Contact your hospitality manager for more infor mation Surcharge calculator if necessary select here an appropriate surcharge calculator Ask your hospitality manager for the values with which the surcharge calculator are configured Room to room set the setting to ON when a guest is checking in so a guest can call a room from another room Your h...

Page 125: ...eaning status Name Wake up call Notification Call charges Notifications Surcharge calculator Room ro room call Hotline Menu Press the Menu Foxkey Reception Scroll to Reception and press the Select Foxkey Room configuration Scroll to Room configuration and press the Select Foxkey Room number Type in the room number you want and confirm with the Ok Foxkey You have an overview of the set room configu...

Page 126: ... data this is where you specify whether the data input about a depart ing guest is deleted when the guest is leaving or only when the next guest is checked in Print bill the list of all phone calls including call charges is printed out Room status Scroll to Room status and press the Select Foxkey An overview of all the rooms appears Room number Actions when a room is vacant 1 Select the room you w...

Page 127: ...ress the Select Foxkey Room setting Select the required setting and confirm with the Ok Foxkey The setting is stored Default actions at check out Activating the default actions at check out Scroll to Default actions at check out and press the Select Foxkey Room setting Select the required setting and confirm with the Ok Foxkey The setting is stored Menu Press the Menu Foxkey Reception Scroll to Re...

Page 128: ... These sections explain the setup options available with your phone Equipment provided 129 Options 130 Setting up and mounting the phone 131 Connect MiVoice 5380 133 Connect MiVoice 5380 IP 134 MiVoice M530 M535 expansion key module optional 136 Labelling the MiVoice M530 expansion key module 138 ...

Page 129: ...P 129 eud 1679 1 0 R3 0 08 2015 Equipment provided Telephone and handset Handset connection cable Telephone connection cable MiVoice 5380 Stand rest can also be used as a mounting frame for wall mount ing Quick User s Guide and safety information Ctrl Alt EL 3 L 3 B ...

Page 130: ... 08 2015 Installation and first time operation Options Plug in power adapter Expansion key module MiVoice M530 with write on labels incl stand rest and connection cable Expansion key module MiVoice M535 with display incl stand rest and connection cable ...

Page 131: ... back of the phone until it snaps into place Insert the stand rest as indicated on the installation diagram until it snaps into place Connecting the handset Plug the connector on the shorter straight extremity of the handset cord into the socket on the handset Plug the connector at the loose extremity of the cord into the handset socket on the underside of the phone To relieve the strain on the ca...

Page 132: ...5380 page 133 and Connect MiVoice 5380 IP page 134 Insert the phone into the stand rest horizontally Figure C 1 and slide downwards Fig ure C 2 Unscrew the cams for holding the handset Figures D 1 to D 3 Insert the handset Notes As there is only a limited amount of space between the sockets on the back of the phone and the wall on which it is mounted you need to use a ribbon cable with a short con...

Page 133: ...ne cord on the underside of the phone into the socket with the phone symbol Desk installation only To relieve the strain on the cable feed the cable through one of the cable guides on the stand rest Plug the other end of the cable into the phone socket outlet Set channel selector switch on the underside of the phone Contact your system administrator for more information Logging your phone on Your ...

Page 134: ...y to a LAN socket Plug the connector at the loose end on the underside of the phone into the LAN socket Desk installation only To relieve the strain on the cable feed the cable through one of the cable guides on the stand rest Connecting to the IP network Connecting a PC if required Connecting the handset Headset connection Connecting the power supply Connecting the MiVoice M530 MiVoice M535 expan...

Page 135: ...pply If your LAN supports Power Over Ethernet PoE the phone will be powered via the LAN cord and you will not require a power adapter If your LAN does not support PoE or if you have installed a switch between the LAN and the phone that does not support PoE you will need the optional power adapter to power the phone Plug the round connector of the power cord on the underside of the phone into the p...

Page 136: ... M535 expansion key modules with 3x15 config urable keys to your phone You can freely combine MiVoice M530 and MiVoice M535 Each key has an LED for visual signalling Connections Connecting the MiVoice M530 M535 expansion key module Connecting further MiVoice M530 M535 expansion key modules sym bol on MiVoice M530 Connecting further MiVoice M530 M535 expansion key modules or power supply symbol on ...

Page 137: ...cable through the strain relief on the underside of the MiVoice M530 MiVoice M535 expansion key module Plug the phone cord back into the socket on the underside of the phone The expan sion key module MiVoice M530 MiVoice M535 is now ready for operation Depending on the type of power supply you may need additional power supply units for your expansion key modules If there is an under supply of powe...

Page 138: ...an be found on the Mitel DocFinder You can fill out the fields directly on your PC and then print out the labels Label the write on labels on the PC print them Page scaling for printing none and cut them out Carefully remove the transparent cover next to the configurable keys Place the write on labels into the recesses next to the configurable keys Carefully replace the transparent cover ...

Page 139: ...ud 1679 1 0 R3 0 08 2015 Further information The following sections contain more useful information about your phone Troubleshooting 140 Declaration Open Source Software MiVoice 5380 IP 141 Communication system and software versions 142 ...

Page 140: ...hone page 53 Freely configurable keys cannot be configured The configuration may be locked Unlock your phone see chapter Unlocking your phone page 53 The key for a reconfiguration may be locked in the system Contact your system administrator for more information The expansion key module MiVoice M530 MiVoice M535 possibly has not sufficient power supply Contact your system administrator for more in...

Page 141: ...s listed below are available at www mitel com docfinder Public GNU source document type The licence texts for the GPL and LGPL are also stored on the phone itself and can be viewed using the integrated web interface URL IP address of your phone Please read through the text carefully to find out all you need to know about your rights with regard to the licences concerned This product contains the f...

Page 142: ...ese Instructions but the system will not let you Some communication systems or software versions do not support all the features The corresponding text sections are identified by a letter inside square brackets a The list below indicates which system versions support the relevant features Contact your sys tem administrator for more information R2 0 R3 0 a X b X X c d ...

Page 143: ...n 82 Brokering 42 C Call duration 19 Call forwarding on No Reply 50 Protection setting 87 to text message 51 to voice mail 51 Unconditional 49 Call key 15 Call list 34 35 Call routing 62 Call waiting answering 39 on an internal user 39 Protection setting 87 Callback answering 38 requesting 37 Changing the PIN 84 Charges 19 41 59 Check in 120 Check out 121 Clearing a key 97 CLIP 61 CLIR 61 Communic...

Page 144: ... ring 61 Dismantling 133 Display symbols Explanation 25 MiVoice M535 17 Operator phone 106 Phone 16 Reception phone 117 Display text 25 Display text for the idle state 85 Display Display contrast 76 Display contrast M535 77 Disposal Safety information 6 Do not disturb 87 Document designation 12 Document information 12 DTMF 58 Configuring 84 Mode 58 E Editing a phone book entry 89 End key 15 Ending...

Page 145: ...35 your phone on 133 Loudspeaker key 15 M M535 backlight intensity 77 Mains power Safety information 6 Maintenance Safety information 6 Making a call on a third party phone 59 with an operator phone 110 Malfunctions 140 Managing personal greeting 90 MCID 62 Menu guided navigation 29 Metal objects Safety information 6 Microphone key 15 Mitel Alarm Server 67 Mode 58 Mounting 131 Moving the Cursor 28...

Page 146: ...ck in 120 check out 121 General information 117 MiVoice M535 118 Notification service 123 Room configuration 124 125 Wake up call 122 Record malicious call 62 Recording a call 45 Redial 21 35 Redial key 15 Reject a call during the ringing phase 38 Remote control 69 Resetting activated features 30 Ring alone 63 Ring melody 78 Ring off 78 Ringing speed 78 Room configuration 124 Room key 119 Room ro ...

Page 147: ...eam 70 Store a team partner under a key 96 Text message read 56 send 55 Third party phone 59 Trademarks 8 Transferring a call partner 43 Troubleshooting 140 Two company system 114 U Unlock 53 Upper and lower case 28 User information 7 Using a headset 23 the display and operating elements 24 the expansion key module 25 the Foxkey 25 the Navigation key 29 your phone in hands free mode 21 22 V Voice ...

Page 148: ...ity with RoHS according to 2011 65 EU The product specific declarations of conformity can be found on the Mitel document portal www mitel com docfinder Copyright 2015 Mitel Networks Corporation All Rights Reserved The Mitel word and logo are trade marks of Mitel Networks Corporation Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of the...

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