Handling Calls
121
TRANSFERRING CALLS
Use the following procedure to transfer a call to another extension.
1.
Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.
2.
Press the
key.
3.
Enter the extension number (or the outside number) to Party 2. This is the Party for which
you want to transfer Party 1.
To cancel the transfer press the
key, or hangup the handset.
4.
Complete either a blind or consultative transfer:
a.
To complete a blind transfer, press the
key again before the receiving end
answers.
b.
To complete a consultative transfer, press
4
Dial
to dial out and remain on the line to
speak with the Party 2, before either pressing the
key or
key, or hanging
up the handset to transfer Party 1 to Party 2.
TRANSFERRING AN EXISTING CALL TO ANOTHER EXISTING CALL
1.
Ensure you are on an active call with the party you wish to transfer (the transfer recipient
should be placed on hold)
2.
Press the
3
or
4
navigation keys to scroll to the party to whom you wish to transfer the
active call.
3.
Press the
key.
The active call will be transferred.
COMPLETING A TRANSFER TO A CONTACT IN PHONE DIRECTORY
Users can complete a blind transfer to a contact in their directory. If a user is in a call and
initiates a transfer, they can navigate to the Directory screen and press the Transfer key again
to trigger a blind transfer. There is no change to start a consultative call.
To Transfer a Call to a Contact in the Phone Directory:
1.
Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.
2.
Press the
key.
3.
Press the programmed
Directory
key and select a contact.
4.
To complete a blind transfer, press the
key again before the receiving end answers.
To complete a consultative transfer, press
4
Dial
to call the contact. Remain on the line to
speak with Party 2 before pressing the
key again to transfer Party 1 to Party 2.
To cancel the transfer, press
the
key.
IP PHONE UI
Note:
Users are able to edit the destination number by pressing the
3
navigation
key, which acts as a Backspace key
