MISA OPTION CloudGate Technical Documentation Manual Download Page 208

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Option CloudGate - Last updated on 14/05/2014

Troubleshooting

What is the priority order between port forwarding rules, DMZ and remote login in the internal routing
table?

How does the automatic upgrade feature work on the CloudGate Universe?

Why does the page display incorrectly?

How does connection priority work in conjunction with connection persistence?

How to configure CloudGate to switch automatically to 3G when the fixed DSL connection is offline?

Summary of Contents for OPTION CloudGate

Page 1: ...CloudGate Technical documentation Copy taken from CloudGate Universe on 14 05 2014...

Page 2: ...ion Persistence 61 Provisioning Tab 64 System Tab 66 Configuring the VPN 73 Configuring Expansion Cards 77 Configuring the WLAN Card 78 WLAN Access Point Tab 79 WLAN Client Tab 83 Hardware Guide 87 Me...

Page 3: ...ages 182 Managing CloudGate Firmware 183 Managing Developer Images 184 Managing Configurations 185 Creating config files 186 Uploading a Config File 188 Managing Gobi Firmware 190 Downloading Images 1...

Page 4: ...eld engineers CloudGate hardware specifications and technical information are available in the Hardware Guide Information about deploying CloudGate firmware configuration and software updates is avail...

Page 5: ...tomaticaly resets or repowers itself You can also schedule the device to reset at specific intervals to ensure daily error free operation Finally CloudGates can be monitored and provisioned remotely w...

Page 6: ...adio and or wired interfaces Expansion cards are designed with board edge connectors for easy installation and replacement in the field Hardware and software development kits are available to partners...

Page 7: ...so that third parties can design their own expansion cards to fit specific needs The CloudGate base unit consists of Light weight aluminum housing with DIN rail and wall mounting options Customizable...

Page 8: ...the correct certification and approvals for these countries CG0102 Does not contain a WWAN module Can be used in Europe US and Canada Note 1 Note 1 The CG0102 is a CloudGate without a WWAN module The...

Page 9: ...needs The expansion cards offered by Option include WLAN expansion card CG2101 Low cost serial card CG1101 Industrial serial card CG1102 PoE Ethernet switch CG1103 Basic Ethernet switch CG1104 Develop...

Page 10: ...imum speed Industrial Serial Card CG1102 One RS 232 port with 921 6 Kbaud maximum speed 2 KV isolated RS 485 serial port 921 6 kbaud full duplex or half duplex 2 wire or 4 wire with switchable termina...

Page 11: ...with 2 ports class 4 or 4 ports up to class 3 PoE SD card Developers Expansion Card CG1105 Extended format with headers on all interfaces to attach to development equipment Pre wired RS 232 port GPIO...

Page 12: ...p You can set the CloudGate Universe enable or disable the automatic downloads Tip You can set the CloudGate Universe enable or disable the automatic downloads The CloudGate downloads the following fi...

Page 13: ...an overlay file system and adapt the CloudGate to specific needs Developer images can be created for custom applications and middleware and to control third party expansion cards Option licenses a so...

Page 14: ...ify Manual the network interface is selected through the on device web interface on the Home page Automatic a priority list defines which network interface to use to connect to the WAN internet The ne...

Page 15: ...12 215 Option CloudGate Last updated on 14 05 2014 Related Topics Configuring the Base Unit Ethernet Tab 3G Connection Tab WAN LAN switchover feature...

Page 16: ...g the device with a custom developer image Installation Requirements CloudGate base unit Power supply between 9V and 33V DC with the correct Micro Fit connector See Power Requirements Two WWAN1 antenn...

Page 17: ...cause harm to the CloudGate yourself or other persons To install the CloudGate base unit Attach the antennas 1 Install the SIM if your wireless operator is using a SIM card or make sure that a service...

Page 18: ...15 215 Option CloudGate Last updated on 14 05 2014 The CG0102 has no WWAN module The CG0102 has no WWAN module...

Page 19: ...the front panel Before attaching the antennas make sure they meet these RF specifications Also refer to these antenna recommentations for a list of specific models For example the following base unit...

Page 20: ...TIP For other wireless operators such as Sprint or Verizon Wireless makes sure a service plan is associated with the device before continuing the installation associated with the device before contin...

Page 21: ...ices with the same firmware configuration and developer images Using a Smartphone To activate the CloudGate using a smartphone Install a QR scanner application on your smartphone 1 Scan the QR code lo...

Page 22: ...t updated on 14 05 2014 On the Activate device page select the User group your personal user group is the same as your 4 username and the type of activation Click Activate 5 Using a Laptop To activate...

Page 23: ...have a user name and password click click Don t have an acount yet and follow the 2 instructions Sign in and complete the Activate Device page Select or enter a User group your personal user 3 group i...

Page 24: ...21 215 Option CloudGate Last updated on 14 05 2014 Activating the CloudGate Using the CloudGate Universe...

Page 25: ...ower source 1 Ensure the power supply meets these power requirements Observe the LEDs on the front panel The CloudGate attempts to connect automatically with the 2 CloudGate Universe and download the...

Page 26: ...chnology you don t have to select the wireless operator and you can immediately go CDMA technology you don t have to select the wireless operator and you can immediately go to step 7 on this page to s...

Page 27: ...ction 1 For Verizon Wireless and Spint service Make sure the service plan is already associated with the unit MEID Scroll down to the CDMA section and click Start programming to complete the activatio...

Page 28: ...25 215 Option CloudGate Last updated on 14 05 2014 Related Topics Configuring the Base Unit 3G Connection Tab...

Page 29: ...installed in the rear slot Cards with the large connector are installed in the small connector are installed in the rear slot Cards with the large connector are installed in the front slot the front s...

Page 30: ...Last updated on 14 05 2014 Removing Expansion Cards Removing an expansion card requires different steps depending on the type of card Contact Option Customer Support for assistance Related Topics Conf...

Page 31: ...nit consider the direction of the cables and antennas Make sure cables are routed with sufficient ease to all connectors and that the antennas Make sure cables are routed with sufficient ease to all c...

Page 32: ...29 215 Option CloudGate Last updated on 14 05 2014 DSB Marketing Hammond...

Page 33: ...d on the expansion cards installed For the CloudGate base unit with no expansion cards the following default tabs are available Home Ethernet 3G Connection Firewall Connection Persistence Provisioning...

Page 34: ...ote Access to the CloudGate Setting up a Dynamic DNS Service Changing the Username and Password Creating Log Files Download a configuration file Manually Resetting the CloudGate Note1 Note1 The CG0102...

Page 35: ...Base Unit To log on to the on device web interface In a web browser go to the URL 192 168 1 1 1 Enter the user name and password and then click Login 2 Use the default username admin and password admi...

Page 36: ...s Internet connection enabled This parameter enables yes or disables No the WAN interface Connections strategy This parameter defines which interface should be chosen to connect to the internet WAN in...

Page 37: ...that he s not connected anymore when The CloudGate decides that he s not connected anymore when For the ethernet connection the cable is removed For the ethernet connection the cable is removed For t...

Page 38: ...n This is the version of the Option firmware Every CloudGate needs an Option firmware Image version This is the version of the developers image This image is only required in case you need features wh...

Page 39: ...36 215 Option CloudGate Last updated on 14 05 2014 Interfaces Tab The interfaces menu groups the settings of all connection technologies Ethernet 3G Connection WLAN Client WLAN Access point...

Page 40: ...05 2014 Ethernet Tab The Ethernet tab configures the behavior of the Ethernet port on startup and manages IP nework settings Enabled Enables Yes the ethernet interface on the main board of the CloudG...

Page 41: ...N LAN WAN WAN WAN WAN LAN LAN LAN LAN WAN WAN WAN LAN Switchover The WAN LAN switchover feature defines the state of the Ethernet port after the CloudGate is powered on By default WAN LAN Switchover i...

Page 42: ...by default As a result the CloudGate itself will act as a DNS server All the connected ethernet devices will receive an DNS address which is equal to the CloudGates IP address by default 192 168 1 1...

Page 43: ...40 215 Option CloudGate Last updated on 14 05 2014 Related Topics WAN LAN Switchover Feature...

Page 44: ...onfigures the CloudGate WWAN interface as well as 3G and CDMA network settings Click the left sidebar to jump to the following sections Connection Status General Network Settings PIN Settings CDMA Con...

Page 45: ...he wireless operator the CloudGate is connected to Signal Strength Displays the received signal strength ECIO Displays the energy per chip over the interference This is a typical way to indicate the q...

Page 46: ...Option CloudGate Last updated on 14 05 2014 Voice number Displays the voice number linked to the SIM card for 3G wireless operators General The General section configures the WWAN interface on the Clo...

Page 47: ...work when Only upon traffic Only upon traffic is enabled is enabled Connect while on roaming Manages international roaming settings for a device installed in a vehicle If set to Yes international roa...

Page 48: ...s to the CDMA section Click Start Programming to provision the unit for CDMA If UMTS Generic is selected for T Mobile or any operator not listed you may be required to enter a PIN code In the PIN code...

Page 49: ...ually chnaged the CloudGate will remember this and will use this APN every time it detects this individual SIM card every time it detects this individual SIM card When a different SIM card is inserted...

Page 50: ...responding to the SIM card installed When roaming the device connects to the roaming partner designated by the wireless operator Manual Scans for networks and then lets you select a network different...

Page 51: ...48 215 Option CloudGate Last updated on 14 05 2014 CDMA If Verizon Wireless or Sprint is the chosen wireless operator click Start programming to provision the CloudGate...

Page 52: ...tab only LAN functionality is available on the Ethernet Switch outputs no WAN functionality only LAN functionality is available on the Ethernet Switch outputs no WAN functionality 3 fields are availa...

Page 53: ...hernet interface Subnet 2 3 for the WLAN SSID1 SSID2 interfaces Net mask Allows to configure a specific netmask default 255 255 255 0 Enable DHCP Server When enabled the DHCP service of the cloudgate...

Page 54: ...51 215 Option CloudGate Last updated on 14 05 2014 Data counters Data counters will trace the incomming outgoing traffic of the Ethernet switchs outputs since last start...

Page 55: ...f the WLAN Card is inserted into the CloudGate it has the ability to be configured as a WLAN access point with a single or dubble SSID This page allows to configure the generic accesspoint settings an...

Page 56: ...pdated on 14 05 2014 WLAN Client When the WLAN card is inserted in the CloudGate the WLAN Client tab allows to set up the CloudGate as a WLAN Client connecting to a pre existing WLAN Network For more...

Page 57: ...d on the Ethernet interface behaves as a WAN or LAN When the device is powered on the Ethernet interface behaves as a WAN or LAN depending on the mode configured through the depending on the mode conf...

Page 58: ...nterface type the CloudGate drops these data packets without sending a reject message Note Note The WAN to LOCAL traffic is by default Dropped This makes sure that no traffic coming The WAN to LOCAL t...

Page 59: ...ort Inbound Port Forwarding Lists the inbound forwarding rules up to a maximum of 40 These rules allow you to forward data from a WAN interface to the IP address set in the destination field The port...

Page 60: ...ion CloudGate Last updated on 14 05 2014 Outbound Port Filtering The Outbound Port Filtering section defines the data allowed to pass from the Local or LAN interface to the WAN interface Outbound Port...

Page 61: ...port range and select whether to Allow Reject or Drop the data sent over the chosen port and click Save Outbound Trusted IPs The Oubound Trusted IPs section defines IP addresses that can be contacted...

Page 62: ...dress Inbound Rules WAN LAN LOCAL Inbound Rules WAN LAN LOCAL Next is a list of the PORT FORWARDINF rules by priority from high to low Next is a list of the PORT FORWARDINF rules by priority from high...

Page 63: ...rules Only used when trusted IP is disabled 1 Port filter rules Only used when trusted IP is disabled 2 Trusted IP rules if enabled forces general LAN WAN rules to Reject Drop 2 Trusted IP rules if en...

Page 64: ...t it will trigger the next WAN interface in the priority list When it detects that the 3G interface is not able to contact the internet it will trigger the next WAN interface in the priority list and...

Page 65: ...e used protocol The URL s in the table must be the URL name not the used protocol F For example or example www google com www google com will be accepted will be accepted http www google com http www...

Page 66: ...l reset at the specificed time interval Frequency Set to Daily and select the time of the day at which you want to perform the reset Set to Weekly and select the days of the week you want to perform t...

Page 67: ...the CloudGate Universe each time the device is powered on and checks for an updated image The device downloads and installs the update over the WAN interface Check for Updates Check for updates Checks...

Page 68: ...the file and then click Upload Settings Enable Automatic Provisioning Controls automatic updates from the CloudGate Universe Set to Yes to automatically check for updates This happens Each time the u...

Page 69: ...ections Timezone Remote Access Dynamic DNS Username and Password Logging Config Export System Reboot and Factory Reset Timezone Timezone Sets the timezone used by the unit for the Timed Reset watchdog...

Page 70: ...AN connection displayed in 1 IP Configuration Click the System tab 2 Set the Remote access through HTTPS field to Yes 3 Enter the port number for which remote login is allowed 4 Click Save changes 5 T...

Page 71: ...Service Provider Selects the dynamic DNS service provider Host name Defines the host name for the DNS service provider account User name Defines the user name you have set up with the DNS service pro...

Page 72: ...login Status Displays status information Click Update to refresh the status Username and Password Username Sets a new username for logging on to the on device web interface Password Resets the passwo...

Page 73: ...Reproduce the CloudGate problem 4 Download the log file by clicking Download log file 5 Enable logging If set to Yes the unit logs all CloudGate activity Maximum log file size Sets the maximum log fil...

Page 74: ...evices System Reboot and Factory Reset Two different manual resets are possible on the CloudGate system reboot and factory reset TIP TIP Automatic resets of the WWAN interface are managed by the Autom...

Page 75: ...o restart the device with the original firmware version from the factory 1 Click Factory reset to confirm 2 TIP This is the same as pressing the hardware reset button on the back of the CloudGate for...

Page 76: ...ily be added by clicking the add IPsec Tunnel button a window wil prompt for the user to enter a name for the new tunnel When the tunnel is successfully added a new field in the VPN tab will appear fo...

Page 77: ...to become active Identity The identity section provides the ability to configure The basic authentication method currently only PSK is available a pre shared key the interface on which the tunnel shou...

Page 78: ...ne the subnet on your local and remote setup IKE Settings The Internet Key Exchange is a protocol used to set up the security associations in the IP sec protocol suit IKE Version V1 V2 Negotiation Mod...

Page 79: ...15 Option CloudGate Last updated on 14 05 2014 IPsec Encription 3DES AES128 AES 256 IPsec Authentication MD5 SHA1 SHA256 IPsec Key Group DH1 DH2 DH5 DH14 IPsec SA Lifetime must be a value between 60 8...

Page 80: ...onfiguration tab in the menu bar The additional configuration tabs are WLAN Access Point configures the access point of the WLAN expansion card Click this tab To do these tasks WLAN Access Point Enabl...

Page 81: ...client The WLAN access point allows the CloudGate to connect other wireless devices to a wired or 3G network The WLAN client allows the CloudGate to send and receive data over a WLAN network To use th...

Page 82: ...elects a 2 4Ghz or 5GHz access point Channel Selects the WLAN channel on which the access point has to work Information The WLAN channel can only be selected when the WLAN client is disabled In case I...

Page 83: ...updated on 14 05 2014 SSID 1 Network name SSID Allows you to change the SSID Broadcast SSID If set to Yes the SSID will be broadcasted Encryption Allows you to choose the type of encryption Password...

Page 84: ...5 Option CloudGate Last updated on 14 05 2014 IP address Sets the IP address of the WLAN access point Netmask Sets the netmask of the WLAN access point Enable DHCP server Enables the DHCP server DHCP...

Page 85: ...the WAN connection When the CloudGate is in WAN mode the DNS address will be defined by the DHCP server of the internet provider When the DNS fields are changed to another value than the other IP add...

Page 86: ...ows the device to send and receive data over a WLAN network The tab is available only when the CloudGate is installed with a WLAN expansion card Using this tab you can Enable the WLAN client Connect t...

Page 87: ...the IP address netmask and DNS information IP Config Displays the IP netmask and gateway addresses of the connected WLAN network Available Known networks Lists the WLAN networks within range and disp...

Page 88: ...le Known Networks list 3 Creating a Manual Connection to a WLAN Network If the WLAN network you want to use is not in the list of known networks you can create a manual connection Click Manual connect...

Page 89: ...86 215 Option CloudGate Last updated on 14 05 2014 Disconnecting from a WLAN Network Click the Wi Fi network to disconnect 1 Click Forget network 2...

Page 90: ...tors Field engineers Details about installing and configuring the CloudGate are available in the User Guide Information about deploying CloudGate firmware configuration and software updates is availab...

Page 91: ...88 215 Option CloudGate Last updated on 14 05 2014 Mechanical Drawings 3D file of the CloudGate 3D file of the front plate Below you can find the dimensions of the CloudGate...

Page 92: ...89 215 Option CloudGate Last updated on 14 05 2014...

Page 93: ...d the parts for the encasing which are needed to fulfill the requirements for IP 65 All these parts can be ordered by TAKACHI 1x box BCAK 203013G or BCPK 203013S 1x plate BMP 2030P 1 x screws 20pcs MT...

Page 94: ...91 215 Option CloudGate Last updated on 14 05 2014...

Page 95: ...ottom panel secured with Torx T6 screws The top panels are designed by Option and cannot be changed The bottom panels can be customized based on the requirements of the expansion card Front Panel Conn...

Page 96: ...bottom front panel covers the front expansion slot and is removed when installing a Primary Expansion Card Option provides a custom panel for the following expansion cards Low Cost Serial Card Industr...

Page 97: ...ive seconds to reset the unit to the last working settings Press and hold for five seconds or more to reset the unit to factory settings Bottom Back Panel The bottom back panel covers the opening for...

Page 98: ...95 215 Option CloudGate Last updated on 14 05 2014 LED Descriptions...

Page 99: ...l strength Green The WLAN client is receiving good signal strength Green flashing n a GPS Aux State Indicates the GPS operation Off off Orange on no fix Red error Green on has fix Green flashing n a G...

Page 100: ...97 215 Option CloudGate Last updated on 14 05 2014...

Page 101: ...iagram PDF Power Input V_PWR min 9V DC max 33V DC Internal Power Supply Power input V_PWR min 9V DC max 33V DC Stable 3 4V power rail Reverse polarity protection Over voltage protection up to 60V Curr...

Page 102: ...erface GPIO signals Serial interface Secondary Expansion Board The secondary expansion board has the following interfaces Power supply V_PWR 3V4 3V3 24 Mhz clock signal Master reset signal High speed...

Page 103: ...ption CloudGate Last updated on 14 05 2014 Expansion Card Specifications WLAN Card Low Cost Serial Card Industrial Serial Card Basic Ethernet Switch PoE Ethernet Switch Developer Card Telematics Card...

Page 104: ...mobile satellite systems the operation in the 5150 5250MHz band channels 36 to 48 is restricted to indoor usage only the operation in the 5150 5250MHz band channels 36 to 48 is restricted to indoor us...

Page 105: ...the transmitter by Industry Canada To reduce potential radio interference to other users the antenna type and its gain should be so chosen that the equivalent isotropically radiated power e i r p is n...

Page 106: ...ate Last updated on 14 05 2014 Low Cost Serial Card Specifications Specifications Female DB9 connector One serial port RS 232 921 6 Kbaud maximum speed Note Note The serial card is DCE device The seri...

Page 107: ...E device laptop In order to connect the CloudGate to a laptop or any other DTE device you should use a regular straight cable Connect the CloudGate with another DCE device modem PLC In order to connec...

Page 108: ...t this low cost serial card for more info on the RS232 interface RS485 One 22 KV isolated RS 485 serial port 921 6 Kbaud maximum speed Connector Examples of the connector you should use are Phoenix MC...

Page 109: ...can start using the RS485 port You can enable this by using the DE and RE signals For a 2 wire interface half duplex you should of course only enable one direction at the same For a 2 wire interface h...

Page 110: ...in void int fd open dev ttySP4 O_RDWR O_NONBLOCK int fd open dev ttySP4 O_RDWR O_NONBLOCK if fd 0 printf failed to pen device n return 0 if fd 0 printf failed to pen device n return 0 int status err i...

Page 111: ...net expansion board Specifications RJ 45 receptacle tab on top 4 port 10 100 Base T One uSD card connector available Auto MDIX Pinout Yellow LED Active when operating speed is 100Mbps Inactive when op...

Page 112: ...ion type straight or crossed and configures the connection appropriately removing the need for crossover cables the connection appropriately removing the need for crossover cables In order for auto MD...

Page 113: ...interface on the Ethernet PoE expansion board Specifications RJ 45 receptacle tab on top 4 port 10 100 Base T Can function as a 2 ports Class 4 PoE or a 4 port Class 3 PoE Auto MDIX Pinout Yellow LED...

Page 114: ...on is always active on the be enabled on both sides of the link Note that auto negotiation is always active on the CloudGate CloudGate Power Supply Connector Examples of the connector you should use a...

Page 115: ...ectric shock is provided by means of power supplied from a SELV Safety protection against electric shock is provided by means of power supplied from a SELV Safety Extra Low Voltage circuit and does no...

Page 116: ...014 Developer Card Specifications The Developer card has the next functions available One RS232 interface 8 pin One SD card interface Two USB interfaces one normal one OTG One temperature sensor One r...

Page 117: ...e to sign a License Agreement first This will allow us to make you a Hardware Developer and will give you access to Agreement first This will allow us to make you a Hardware Developer and will give yo...

Page 118: ...matics base board I O plug on board Telematics base board CAN I O plug on board Telematics Board Block Diagram PDF Telematics Base Board CG1106 On board features Cortex 32 bit MCU for I O processing 3...

Page 119: ...ate DTE interface This interface is available on a male DB9 connector The pinout is given in the table below V_PWR is the input voltage of the Cloudgate i e from 9 to 33 VDC If there is no jumper pres...

Page 120: ...oard with the I O expander plugged onto it Features The I O plug on board provides following features 5 digital inputs 150V to 150V 2 analog inputs 0V to 3 3V 12 bits resolution 6 digital outputs push...

Page 121: ...tal inputs and 2 digital outputs Electrical specifications Digital inputs DI1 DI2 DI3 DI4 DI5 Analog inputs AI1 AI2 Digital outputs DO1 DO2 DO3 DO4 DO6 DO7 The digital outputs can be used in push pull...

Page 122: ...nnector The pinout of the I O connector is given in the table below factory default jumper settings The counter connector is a Molex Micro Fit 3 0TM Receptacle Housing Dual Row 18 circuits Part number...

Page 123: ...ions are indicated in the picture and also in green in the table below The table below gives the jumper settings The factory settings are shown in green Green jumper present White no jumper present Im...

Page 124: ...ematics CAN I O Plug On Board CG3102 This board can be plugged onto the Telematics Base Board The picture below shows the base board with the CAN I O expander plugged onto it Features The CAN I O plug...

Page 125: ...igital inputs DI1 DI2 DI3 DI4 DI5 Analog inputs AI1 AI2 Digital outputs DO1 DO2 DO6 DO7 The digital outputs can be used in push pull mode or as open collector The selection is made by FW based on cert...

Page 126: ...f the I O connector is given in the table below factory default jumper settings The counter connector is a Molex Micro Fit 3 0TM Receptacle Housing Dual Row 18 circuits Part number of the receptacle h...

Page 127: ...epending on the topology of the CAN bus the user can disconnect the on board termination circuitry by removing the jumpers I O jumper configuration The jumpers allow to make a selection of certain sig...

Page 128: ...s The signals on pin 15 6 3 and 11 can be configured The corresponding jumper has to be either on the left hand side or in the right hand side position Never put a jumper on both positions at the same...

Page 129: ...1W 30dBm for GSM GPRS 1800 1900 MHz bands Power Class E2 0 5W 27dBm for Edge 850 900MHz bands Power Class E2 0 4W 26dBm for Edge 1800 1900 MHz bands Power Class 3 0 25W 24dBm for UMTS 850 900 1900 21...

Page 130: ...AWS 1700MHz band 3 5 dBi To comply with the CE regulations maximum antenna gain must not exceed the antenna gain To comply with the CE regulations maximum antenna gain must not exceed the antenna gai...

Page 131: ...larized antenna Frequency range Frequency range for GPS 1575 42MHz 1MHz Efficiency Efficiency 50 Note1 Note1 The CG0102 will not support the main WWAN interfacte the diversity WWAN interface nor the T...

Page 132: ...directional Efficiency over all used frequencies 50 Maximum VSWR 2 5 1 with 50 reference impedance Polarization Linear RF EXPOSURE WARNING RF EXPOSURE WARNING To comply with CE FCC and IC regulations...

Page 133: ...s a reference for each functionality All antennas listed below are made by Taoglas and are available via DigiKey Main WWAN Antenna Taoglas TG 09 0113 Recommended as the standard Main and Diversity ant...

Page 134: ...t recommended for the main antenna marginal low band performance Recommended for high band diversity antenna Acceptable as low band 700 800 850 900MHz Diversity antenna Recommended for GPS antenna WLA...

Page 135: ...CloudGate main board Ethernet Interface RJ 45 receptacle tab on top 10 100 Mbps 100BASE TX Auto MDIX Pinout Yellow LED Active when operating speed is 100Mbps Inactive when operating speed is 10 Mbps o...

Page 136: ...es of the link Note that auto negotiation is always active on the CloudGate CloudGate WAN LAN Switchover Feature The WAN LAN switchover feature defines the state of the Ethernet port at power on By de...

Page 137: ...dGate Last updated on 14 05 2014 same state WAN or LAN until a power cycle or reset has happend same state WAN or LAN until a power cycle or reset has happend WAN LAN Switchover Flow Diagram Related T...

Page 138: ...135 215 Option CloudGate Last updated on 14 05 2014 Environmental Specifications Operating temperature 30 C to 70 C Storage temperature 40 C to 85 C Humidity operational 5 95 non condensing...

Page 139: ...easily accessible This product is regarded a class III equipment where protection against electric shock is provided by means of power supplied from a SELV Safety Extra Low against electric shock is...

Page 140: ...special cable which will reduce the voltage higher then 15V Option recommends using a special cable which will reduce the amplitude of these charge currents This cable can be obtained at your CloudGat...

Page 141: ...ler is used on the mainboard but also accessible to the expansion boards 1V8 A 1 8V power rail provided by the micro controller and only used on the main board 1V2 A 1 2V power rail provided by the mi...

Page 142: ...139 215 Option CloudGate Last updated on 14 05 2014 Internal Power Circuits Block Diagram...

Page 143: ...The CloudGate supports two voltages 1 8V and 3V The 5V only SIM cards are rarely used and are not supported by the CloudGate General requirements Changing of SIM cards while in operating mode or hot s...

Page 144: ...s for use do not open your product when powered do not expose to liquid moisture or humidity do not drop throw or try to bend your product do not paint your product do not touch the antenna unnecessar...

Page 145: ...is on the ground without permission from the aircraft crew Driving Do not operate your device while driving Park the vehicle first Medical equipment Do not use near medical equipment especially life s...

Page 146: ...o make changes to the content of this document and or the products associated with it at any time without obligation to notify any person or organization of such changes In no event will the manufactu...

Page 147: ...atics I O expander model CG3102 the CAN I O expander Industry Canada This device complies with the applicable IC rules The IC approval is valid for the CloudGate 3G Americas and the following expansio...

Page 148: ...n is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired op...

Page 149: ...nce at his own expense Exposure Information to Radio Frequency Energy Users concerned with the risk of Radio Frequency exposure may wish to limit the duration of their calls and to position the antenn...

Page 150: ...with PoE model CG1104 the Ethernet switch model CG1106 the Telematics base board model CG2101 the WLAN expansion card model CG3101 the Telematics I O expander model CG3102 the CAN I O expander The R T...

Page 151: ...ld waste There is a separate collection system for these items Please contact your supplier for information on their disposal policy You may be charged for the costs of take back and recycling In some...

Page 152: ...rd model CG3101 the Telematics I O expander 3G Antennas The CloudGate 3G JP APAC can only be used in Japan with one of the antennas listed below Taoglass antennas TG 09 0113 TG 10 0113 TG 30 8113 Puls...

Page 153: ...0 2500FFS GPSDM700 5800GGT NMO4E4900B NMO5E2400B W1027 W1030 W1038 W1043 RO2408NF minimum attenuation needed 1 7dB for 2 4GHz RO2408NM minimum attenuation needed 1 9dB for 2 4GHz RO5210NF minimum atte...

Page 154: ...dGate Last updated on 14 05 2014 frequency band frequency band WARNING WARNING Operation in the 5GHz frequency band is restricted to indoor use only Operation in the 5GHz frequency band is restricted...

Page 155: ...anada This device complies with the applicable IC rules The IC approval is valid for the CloudGate Ethernet and the following expansion cards model CG1101 the Low cost serial card model CG1102 the Ind...

Page 156: ...al authority for details Regulatory information This device complies with Part 15 of the FCC rules and with Industry Canada license exempt RSS standards Operation is subject to the following two condi...

Page 157: ...Last updated on 14 05 2014 Modifications Any changes or modifications made to this device that are not expressly approved by Option could void the user s authority to operate the equipment CE Declara...

Page 158: ...es Devices containing a wireless transmitter should make sure their RF behavior is within specification and meets safe limits for people The most common regulatory approvals are described now Federal...

Page 159: ...nsion card testing is needed for the applicable rule part s Some common rule parts include FCC Part 15C for Intentional Radiators 2 4GHz band FCC Part 15E for UNII devices 5GHz band FCC Part 24 Person...

Page 160: ...GHz personal communication services 1900MHz Please visit the Industry Canada website for more info on the radio equipment certification procedures and Industry Canada s standards page These IC tests c...

Page 161: ...page is for information purpose only Other certification might be needed and actual certification requirements might differ from the information on this page It s the actual certification requirements...

Page 162: ...opers Field engineers Information about installing and configuring the CloudGate is available in the User Guide Details about CloudGate hardware specifications and technical information are available...

Page 163: ...riate update If the Ethernet interface is unavailable then the CloudGate uses the WWAN interface to download the updates The CloudGate can download the following files from the CloudGate Universe Clou...

Page 164: ...web browser enter the URL http cloudgate option com 1 On the login page click on the Sign up button 2 Enter your user details on the Sign up page and click Create new account Your account will be 3 c...

Page 165: ...the same time as creating an account This step is optional because you can always activate devices once you are logged in Click I have received a group invitation code if someone else has given you ac...

Page 166: ...the CloudGate Universe once you are logged in Using your smartphone Activating a Device While Creating an Account To activate a CloudGate at the same time as creating an account In a web browser enter...

Page 167: ...164 215 Option CloudGate Last updated on 14 05 2014 Enter the device serial number and activation code 4 Click Create new account to activate your unit and create an account 5...

Page 168: ...u can create an account and activate devices later from within the CloudGate Universe you can create an account and activate devices later from within the CloudGate Universe Server Server Activating a...

Page 169: ...erse To log on to CloudGate Universe In a web browser enter the URL http cloudgate option com 1 Enter your username and password and click Sign In 2 Click Forgot your password and follow the instructi...

Page 170: ...account you can change your user profile including Username Password Email address Company name Language settings To edit your user profile Click the username in the menu and select Edit Profile 1 Edi...

Page 171: ...168 215 Option CloudGate Last updated on 14 05 2014 Click Save 4...

Page 172: ...n your account and displays the following device properties Name defines the name of the device Description defines a description of the device as required Type displays the device type assigned by th...

Page 173: ...tors for additional functionality or for controling third party expansion cards only available to members of the Option Developer Program You can only see the Cloudgate Developer Image tab when you ar...

Page 174: ...provision many devices with identical releases of firmware and software Group properties include Devices lists the devices in the group Content displays the firmware and software updates assigned to...

Page 175: ...ly find the devices you need to update Edit device name and description if necessary Set the check in or update frequency which defines when a device checks the CloudGate Universe for available update...

Page 176: ...licking Provisioning in the menu The list can be sorted a number of ways and devices selected through clicking or shift clicking The Details pane on the right contains tools for editing device propert...

Page 177: ...ilter field Finds devices based on the update status Up to Date the device is provisioned with the assigned release of firmware or software Needs Update the device is not provisioned with the assigned...

Page 178: ...n frequency to Option recommends caution when setting the check in frequency to NEVER NEVER If If NEVER NEVER is selected the next time the device connects to the CloudGate Universe the automatic is s...

Page 179: ...176 215 Option CloudGate Last updated on 14 05 2014 4 Click Save...

Page 180: ...bi Image TIP TIP There are two ways to select images for automatic update You can There are two ways to select images for automatic update You can create a default create a default release release for...

Page 181: ...dGate Last updated on 14 05 2014 Current release Displays the currently provisioned release for the selected device s Assigned release Selects the specific image release for download to the selecte de...

Page 182: ...ects to the CloudGate Universe Each image can be disabled separately For example you can enable automatic updates for CloudGate Firmware but disable it for the Config File To disable automatic update...

Page 183: ...oudGate Universe adds a factory set name and description to the device properties Option recommends changing the name and description to something meaningful for your CloudGate deployment To change th...

Page 184: ...account you can deactivate the device NOTE NOTE Deactivation means the you will no longer have access to the device through the Deactivation means the you will no longer have access to the device thr...

Page 185: ...ion cards or software1 Manage CloudGate configurations as well as upload a config file from a locally configured device Manage Gobi firmware for the 3G Gobi radio module2 Download images to laptop or...

Page 186: ...evice manually The list of CloudGate firmware is displayed by clicking Content in the menu followed by the CloudGate Firmware button or tab Below the tab the Products list contains the collections of...

Page 187: ...available if you are a member of the Option developer program To become member of the developer program upgrade your account via the upgrade to developer setting For information on displaying and upl...

Page 188: ...ion cards Config files are displayed by clicking Content in the menu followed by the CloudGate Config button or tab Below the tab the Products list shows the collections of config files available Lear...

Page 189: ...before you can upload your config file to other CloudGates you will have to transform it a little bit To do this Download the configuration file via the Download config button in the system tab This w...

Page 190: ...Option CloudGate Last updated on 14 05 2014 Press the Create config image button 7 This will generate a zip file 8 This zip file you can upload on the provisioning server or on the WebGUI of the Clou...

Page 191: ...ave to create it properly Go to Before you can upload a config file you first have to create it properly Go to Create Config Files Create Config Files for more information for more information To uplo...

Page 192: ...number appears in the list 7 TIP The Provisioning Server does not automatically increment version numbering You must TIP The Provisioning Server does not automatically increment version numbering You...

Page 193: ...You cannot upload or download NOTE Releases of Gobi firmware are uploaded by Option You cannot upload or download versions of Gobi firmware from the Provisioning Server versions of Gobi firmware from...

Page 194: ...the images you want to download 2 Click Download all releases and save the file to another location 3 To download each image seperately Click Content on the menu 1 Click the CloudGate Firmware CloudG...

Page 195: ...192 215 Option CloudGate Last updated on 14 05 2014 Learn about manually uploading an image to a device using the on device web interface...

Page 196: ...new device is added to the group these presets are automatically assigned to the device The next time the device checks in the CloudGate downloads the images all at once Using the Groups you can do t...

Page 197: ...vel groups These appear in the group hierarchy at the same level as your personal user group These are groups that another admistrator has given you administrator access to When you have admin access...

Page 198: ...195 215 Option CloudGate Last updated on 14 05 2014...

Page 199: ...e Select All checkbox at the top of the column to highlight all the sorted devices at once checkbox at the top of the column to highlight all the sorted devices at once 4 Click User Groups in the Deta...

Page 200: ...image The developer image may contain customized software for your site application You can then assign the Default Release to all the devices in Field Services When the devices connect for the first...

Page 201: ...198 215 Option CloudGate Last updated on 14 05 2014...

Page 202: ...Click the Content tab on the right to display a list of images including custom developer images if 3 any and custom configuration files Note you can only see the image name and type not the specific...

Page 203: ...ors or Admins are a special class of user with the ability to assign users to different groups For example an Admin can create a subgroup for field engineers and a subgroup for developers and then ass...

Page 204: ...lick the Users tab on the right to display the list of users with provisioning access to the devices in 4 the selected group Click Invite user by email 1 TIP TIP If the Invite button is not displayed...

Page 205: ...mediately Refresh your browser 1 window to see the user added to the list If the invited user does not have an account a confirmation email is sent with a link to the CloudGate Universe sign up form O...

Page 206: ...who has the ability to assign users to a group NOTE NOTE To assign users to a group you must be an Admin for that group To assign users to a group you must be an Admin for that group To create an Adm...

Page 207: ...menu 1 Select a group on the left by clicking to highlight it 2 Click Edit users 3 Uncheck the user s you want to remove and click Save 4 NOTE NOTE Removing a user from a group does not delete the use...

Page 208: ...and remote login in the internal routing table How does the automatic upgrade feature work on the CloudGate Universe Why does the page display incorrectly How does connection priority work in conjunct...

Page 209: ...ce incase the state is changed to connected When the connection persistence feature is enable the CloudGate will in addition to checking for a connected state monitor the result of connection persiste...

Page 210: ...interface as the 1 interface the CloudGate uses to connect to the internet See screenshot above 2 Click on the Move up down arrows to set the 3G Connection interface as the 2 interface the CloudGate...

Page 211: ...ress from the fixed DSL network DHCP server automatically 6 Once the fixed DSL line s internet connection is lost the CloudGate will automatically connect to the 3G network for as long as the fixed DS...

Page 212: ...t to Reject in the firewall rules In this case the routing table looks like Reject everything Remote Login Enabled If remote login is enabled you make a hole in this firewall at port 443 Even when you...

Page 213: ...DMZ Port 443 is open for HTTPS Reject everything Port Forwarding Rules Adding port forwarding rules results in the next routing table Port 1800 is open for HTTPS IP forwarding rule 1 IP forwarding rul...

Page 214: ...rface Provisioning tab Enable automatic provisioning is set to Yes CloudGate Universe Devices tab Device Properties tab Check in frequency is set to every day hour week or month Devices tab Release Sl...

Page 215: ...212 215 Option CloudGate Last updated on 14 05 2014...

Page 216: ...does not display at all make sure that your PC meets the following minimum browser requirements For the CloudGate universe Chrome 27 0 1453 110 m Firefox 21 0 Internet Explorer 9 0 8112 16421 Internet...

Page 217: ...014 Licenses Most of the source code used in the CloudGate is available under free open source license The following licenses are used GPLv2 GPLv3 LGPLv2 LGPLv2 1 DROPBEAR GOBISERIAL LIBCURL LIBGCC LI...

Page 218: ...the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software TH...

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