Microtronix Access User Guide
13 Warranty and Support
13.1 Warranty
13.1.1 Microtronix One Year Limited Hardware Warranty
Microtronix Datacom Ltd. (Microtronix) warrants hardware networking products to the original purchaser
to be free from defects in material or workmanship under normal use for
one (1) year
from the date of
purchase, when used within the limits set forth in the Specifications section of the Product User Guide.
Microtronix agrees under this warranty, to repair or replace it with a new or reconditioned product at no
additional charge.
If the product proves defective during the warranty period, call Microtronix Technical Support in order to
obtain a Return Materials Authorization number. Microtronix will provide
Cross Shipment Support
for
warranty replacement of defective units during the warranty period. Customers shall be held
responsible for shipping and handling charges incurred in returning the product to Microtronix.
Microtronix (as opposed to the customer) will cover the cost of shipment of the replacement product
provided a warranty defect has occurred.
Our warranty does not cover any product, which has been subject to neglect, unreasonable use,
accident, and violation of operating instruction or any product that has been repaired or modified by an
unauthorized service agent.
13.1.2 Microtronix 90-Day Limited Firmware Warranty
Microtronix warrants that commencing from the date of delivery to the Customer for a period of
ninety
(90) days
the product Firmware (Software) will substantially conform to its published specifications.
The Customer's sole and exclusive remedy and the entire liability of Microtronix under this limited
warranty will be at Microtronix’ option; firmware replacement, or firmware upgrade repair. In no event
does Microtronix warrant that the Software is error free or that the Customer will be able to operate the
Software without problems or interruptions. In addition, due to the continual development of new
techniques for intruding upon and attacking networks, Microtronix does not warrant that the Software or
any equipment, system or network on which the Software is used will be free of vulnerability to intrusion
or attack.
13.1.3 Limited Liability
IN NO EVENT SHALL MICROTRONIX’S LIABILITY EXCEED THE PRICE PAID FOR THE PRODUCT
FROM DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING
FROM THE USE OF THE PRODUCT, ITS SOFTWARE, OR ITS DOCMENTATION.
Microtronix makes no warranty or representation, expressed, implied, or statutory, with respect to its
products, its software, or the contents or use of its documentation, and specifically disclaims its quality,
performance, merchantability, or fitness for any particular purpose. Without limiting the foregoing, in no
event shall Microtronix or its suppliers be liable to the Customer for any incidental, special, punitive,
exemplary or consequential damages experienced by either the Customer or a third party (including,
but not limited to, loss of data or information, loss of profits, or loss of use). Microtronix reserves the
right to revise or update its products, software, or documentation without obligation to notify any
individual or entity.
13.2 Customer Service &Technical Support
Installation assistance and warranty support may be attained by email at:
85
