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Workstation 5 Field Service Guide
Workstation 5 Troubleshooting
Workstation Recovery and Platform Update Procedures
After the unit is placed in the field, subsequent Platform Updates may
occur. Currently, when a Platform Update is performed, it updates the files
in Partition 1 and Partition 3, but not Partition 2, the factory restore
partition. This can result in one or more files in the recovery partition
becoming out-of-date.
However, since the primary goal of Factory Restore is to repair a
Workstation that previously did not boot, the unit can now be pointed to a
CAL or application server with the latest platform updates installed.
Factory Restore Procedure
The procedure to initiate a Factory Restore can be found below and applies to
Windows Embedded CE 6.0 unit only.
1. Connect a USB Keyboard to the workstation and power-up. Be sure to
remove any USB Flash or Thumb Drives attached to the IO panel USB
ports.
2. The instant the BIOS splash screen appears, press the key combination
[ALT-M]. Note: Some keyboards may not initalize in time to detect this
key combination. As an alternative, you can press [Del] to enter BIOS
Setup, select the Features Configuration screen, and set the
WIN_CE_FACTORY_RESTORE field to ‘Enabled’. Press OK to
continue.
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The screen prompts for the system password.
3. If you have not changed the default system password, enter ‘Grnbelt’ (case
sensitive) and press Enter. Press ‘Y’ to confirm.
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If the password entry is successful, the screen returns to the Setup Main
Menu.
4. Select ‘Write to CMOS and Exit’ and press Enter. Press ‘Y’ to confirm.
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The unit restarts and prompts ‘Factory Restore in Progress - Please
Wait.’
5. When the process is complete, the unit automatically restarts. Connect the
workstation to properly configured CAL server to receive the latest
platform files and BIOS.
WARNING
Windows CE Factory Restore deletes all files from the
Compact Flash Card. If required, take steps to preserve files on
the CF card before running factory restore.
If the CF Card is formatted to FAT32 (partition type 0x0b), it
will not be erased and may cause Factory Restore to fail.
