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Micros Systems Workstation 5, Service Manual

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Micros Systems Workstation 5 Service Manual Download Page 69

 Workstation 5 Field Service Guide

3-1

Chapter 3

Workstation 5 Troubleshooting 

This chapter is your guide to testing, repairing and recovering the 
Workstation 5. 

In this chapter

Introduction........................................................................................ 3-2
Operational Troubleshooting ............................................................. 3-3
Power On-Self Test (POST) Errors.................................................. 3-14
Checking the Power Supply and System Board Voltages................ 3-15
Workstation Recovery and Platform Update Procedures................. 3-19
LCD Display Related....................................................................... 3-24
Touchscreen Related ........................................................................ 3-27
Local Area Network (LAN) Related ............................................... 3-29
Peripheral Related............................................................................ 3-31
WS5 Diagnostic ............................................................................... 3-35

Summary of Contents for Workstation 5

Page 1: ...micros Systems Inc Workstation 5 Field Service Guide Copyright 2008 2009 By MICROS Systems Inc Columbia Maryland USA All Rights Reserved Part Number 100016 166 2nd Edition...

Page 2: ...or use of this material Trademarks MICROS is a registered trademark of MICROS Systems Inc Microsoft MS DOS Windows Windows 95 and Windows CE are registered trademarks of Microsoft Corporation in the...

Page 3: ...56M 1 6 BIOS EEPROM 1 6 Compact Flash Daughter Card 1 6 Compact Flash Card 1 6 DDR333 DIMM 1 6 Battery CR2032 1 6 Power Supply 1 7 LCD Touchscreen Assembly Touchscreen Panel 1 8 LCD and Touchscreen Br...

Page 4: ...Block 2 6 FIFO Synchronous 2 6 Transaction Forwarding 2 6 PCI Bus Interface Block 2 7 PCI Bus Arbiter 2 7 GeodeLink Interface General Description 2 7 CS5536 Companion Device 2 8 System Management Bus...

Page 5: ...rt 2 26 IDN Transmit 2 27 IDN Receive 2 27 RS422 Termination 2 27 IDN Port RS232 Interface 2 28 RS232 Transmit 2 28 RS232 Receive 2 28 COM5 Modular RS232 Port 2 29 COM1 DB9 Port 2 29 Cash Drawer Inter...

Page 6: ...CAL32 3 13 Power On Self Test POST Errors 3 14 Checking the Power Supply and System Board Voltages 3 15 WS5 System Board Standby Voltages 3 15 WS5 System Board Working Voltages 3 17 Workstation Recov...

Page 7: ...rmation Screen Hardware Components 3 35 System Information Screen Platform Files 3 37 Activity Counters Dump Sys Info and Recovery Image Info 3 41 WEPOS System Information Screen 3 42 Remove and Repla...

Page 8: ...Remote Customer Display Connector A 6 System Board Connectors A 7 Magnetic Stripe Interface A 7 Hook up Cables A 8 RS232 from the RS422 A and RS422 B Ports A 8 Ethernet A 9 8 Pin to 6 Pin Hook up RS42...

Page 9: ...preface you ll find information about this manual Refer to the preface if you have questions about the organization conventions or contents of this manual In this section Why Read This Manual ix How...

Page 10: ...ad schematics and a working knowledge of microprocessor based systems and related test equipment is required The circuit and detailed start up descriptions contained in this manual are intended to giv...

Page 11: ...s of the Workstation 5 System Board with emphasis on the POS Interfaces including IDN Customer Display Mag Stripe Reader and Cash Drawer interfaces Other topics include a description of the USB Interf...

Page 12: ...nt Shop Pro 8 0 Corel Draw 7 0 NOTE This symbol brings special attention to a related item WARNING This symbol indicates that specific handling instructions or procedures are required to prevent damag...

Page 13: ...nits or spare parts Also spare parts for the LCD Customer Display can be found at the end of this Chapter In this chapter Introduction 1 2 Casework and Mag Card Reader 1 3 System Board and Components...

Page 14: ...ntains the replacement system board and primary components such as the USB Flash Drive BIOS EEPROM and DIMM Power Supply This section lists the replacement WS5 Power Supply LCD Touchscreen Assembly Th...

Page 15: ...mponents and the Mag Stripe Reader Assembly Figure 1 1 Workstation 5 Casework and Mag Card Reader Touchscreen Gasket Workstation 5 P N 600537 128 The touchscreen gasket is pressed into a groove around...

Page 16: ...system board power supply and Mag Card Reader assembly Mounting hardware Mag Card Reader assembly and power button actuator not included Mag Card Reader Assembly MCR w Cable and Cover P N 700293 125 F...

Page 17: ...able components Figure 1 2 Workstation 5 System Board and Components Main Board Bare Workstation 5 P N 400813 001 Bare ABRD88 system board supplied without DIMM BIOS ROM USB Flash Drive CMOS Battery o...

Page 18: ...CWS 2010 the Workstation 4 and Workstation 4 LX Compact Flash Cards See Figure 1 2 Blank formatted Compact Flash Card in sizes of 256M 512M 1GB and 2GB The 256M CF is standard for Windows CE but a WEP...

Page 19: ...the WS5 FRUs Power Supply Power Supply Power Supply P N 700351 022 The 12V 100W open frame power supply is shown in Figure 1 3 Power Supply vendor and appearance may vary Not compatible with the Work...

Page 20: ...0 Resistive ELO E055550 or ELO E457626 P N 400386 020 Five wire resistive touch panel Bracket LCD and Touchscreen Assy w captive screws P N 400365 005 This bracket houses the touchscreen glass and the...

Page 21: ...al cables LCD Data Cable P N 300331 305 This cable connects between the System Board J8 and the LCD panel data connector Figure 1 5 Workstation 5 LCD Data Cable Cable Inverter Board P N 300331 210 Thi...

Page 22: ...t connector and wiring harness and Power Supply to the System Board Cable Figure 1 7 Workstation 5 AC In DC Out Cable Kit WS5 AC Power Cable RT Angle P N 200153 009 Replacement Power Cable for the Low...

Page 23: ...0319 102 This cable brings out the RS232 conductors from the IDN port to a DB9 connector Figure 1 9 Converting the IDN Port to RS232 DB9 Serial Port Conversion Dongle COM5 RJ45 to DB9 P N 300319 103 T...

Page 24: ...nder the counter installations the following extended length cables are available PartNumber Description 700834 003 Category 5 Patch Cable Blue 3 Feet 700834 006 Category 5 Patch Cable Blue 6 Feet 700...

Page 25: ...between the Workstation 5 IO panel and the base of the adjustable stand Cable appearance may vary Figure 1 11 Adjustable Stand USB Extension Cable Third Party Mounting Adapter for Workstation 5 Stand...

Page 26: ...ay LCD Interface Board P N 400702 001 The LCD Customer Display Interface Board is used for the Integrated Pole and Adjustable Stand Pole mounted display This board also drives the Operator Display in...

Page 27: ...placement LCD Customer Display Cable Cable Extension LCD Pole Display P N 300331 250 This cable is installed in the pole and connects between 300331 251 above and the WS4 WS4 LX WS5 or KWS4 I O Panel...

Page 28: ...Rear Plastic covers pole mount and pre installed 2nd generation hinge assembly Figure 1 17 Pole Display Plastic Replacement Kit Workstation 5 Integrated LCD Bracket is not yet available The WS4 WS4LX...

Page 29: ...and accessories In this chapter Workstation 5 System Board Block Diagram 2 2 LX800 Processor and TFT Controller 2 4 CS5536 Companion Device 2 8 TFT LCD and Backlight Interface 2 12 USB Interface 2 16...

Page 30: ...em Board Block Diagram Workstation 5 System Board Block Diagram Figure 2 1 displays a block diagram of the Workstation 5 with the standard resistive touchscreen This configuration represents productio...

Page 31: ...em Board Block Diagram Figure 2 2 below displays a block diagram of the Workstation 5 with an optional capacitive touchscreen installed This configuration adds the Capacitive Touchscreen Interface Boa...

Page 32: ...em Board Technical Descriptions LX800 Processor and TFT Controller LX800 Processor and TFT Controller REF ABRD88 Sheets 1 2 5 and 6 Figure 2 3 displays a block diagram of the LX800 processor Figure 2...

Page 33: ...ce Units GLIU0 and GLIU1 in the LX800 block diagram Figure 2 3 form the heart of GeodeLink architecture Each features a built in arbiter that enables dynamic allocation of memory bandwidth with on the...

Page 34: ...ory bandwidth while using single memory interface The DDR Memory array contains both the main system memory and the graphics frame buffer GeodeLink Control Processor The GeodeLink Control Processor is...

Page 35: ...al high bandwidth packetized uni directional bus for internal peripherals The GeodeLink architecture connects the internal modules of the LX800 and companion device using the data ports defined by Geo...

Page 36: ...em board the SMB controller in the Companion Device is connected to Ethernet Controller U22 as well as each DDR DIMM socket Serial Interface The CS5536 includes two high speed industry standard serial...

Page 37: ...ne USB output from the Companion Device is fed to an on board USB hub controller See the System Board USB Interface Section for more information LPC Interface The LPC is based on Intel s Low Pin Count...

Page 38: ...es such as the power button The PMC consists of three internal sections Working Standby and Real Time Clock o The Working block includes all circuits and functions associated with the Working power do...

Page 39: ...ard is positioned to make the CF card available at the IO panel where it can serve as a personality module in Windows Embedded CE 6 0 configurations LED1 is the hard disk activity indicator and is loc...

Page 40: ...splay Controller DC and the Video Processor VP Figure 2 5 LX800 Graphics Processor Block Diagram The Graphics Processor GP The Graphics Processor is based on the Graphics processor used in the Geode P...

Page 41: ...y streams from the frame buffer serializes the streams performs any necessary color look ups and output formatting and interfaces to the Video Processor for driving the display device Video Processor...

Page 42: ...TTL level pixel control and clock data from the LX800 TFT Controller into four data streams and a single clock stream The output of U29 drives LCD connector J8 The primary reasons for converting the...

Page 43: ...D panels may be used Production started with the Sharp LQ150X1LG45 15 LCD Panel and J17 includes a jumper placed between Pins 1 and 2 Note that Pin 1 faces the rear of the unit On later units with an...

Page 44: ...s a total of seven USB ports four of which are available at the IO Panel A fifth USB port is accessible at the front of the chassis for the integrated finger print reader or other optional device Figu...

Page 45: ...WINCE or WINXPE defaults automatically sets the Boot Test Image field to Normal to allow booting from the USB Flash Drive The USB2 port drives the input of USB Hub U21 a device that adds three USB por...

Page 46: ...handles the power and current limit requirements for dual USB connector CN8 The device contains a pair of P channel MOSFETS one for each port with separate enables and fault outputs In a typical appli...

Page 47: ...n incorporating a microprocessor A D converter UART and firmware It supports only 5 wire resistive touchscreen and serial interface to the host system The serial Receive Transmit signals from U17 are...

Page 48: ...w displays a block diagram of the LPC Bus as implemented on the Workstation 5 System Board Figure 2 9 LPC Bus Block Diagram A total of three devices and the LPC Debug slot are attached to the LPC Bus...

Page 49: ...7 2 3 Specification Meets performance requirements for audio on PC99 2001 systems Meets Microsoft WQHL WLP 2 0 audio requirements 20 bit DAC and 18 bit ADC resolution AC 97 Audio is comprised of a two...

Page 50: ...es of the case AUD_PWRON from a GPIO pin on Super IO 1 is pulled to ground by R405 and fed to the SHUTDOWN input of U9 The BIOS sets AUD_PWRON low during a warm or cold boot to reduce speaker pop The...

Page 51: ...The Interface Supports the MICROS LCD Customer Display which is capable of returning information to the host workstation Sending Data to the Customer Display s TXD4 from UART 2 in the Companion Device...

Page 52: ...o provide a true hardware reset for the LCD Display The Reset button is intended to reset the LCD customer display after it receives a firmware update The LCD Customer Display The MICROS LCD Customer...

Page 53: ...tor mounted along the right side of the system board The serial reader operates at VCC3 3 3V voltage levels However UART A in Super IO 2 operates at VCC5 This requires level shifters U13 and U14 to in...

Page 54: ...e PCWS 2010 COM4 IDN Port and the PCWS Eclipse IDN LCC port Figure 2 13 below displays a simplified block diagram of the IDN portion of this interface A logic diagram of the 75176 is also shown to poi...

Page 55: ...nput of U24 to disable the receiver At the same time 422_MODE_1 is inverted by U11A enabling the receiver in U25 IDN receive data is gated onto RXD_422 at U20 10 ANDed with 422_232_SEL_1 at U20 9 to p...

Page 56: ...rt functions cannot be used at the same time Figure 2 14 below breaks out the RS232 interface from the IDN Interface Figure 2 14 Workstation 5 System Board IDN RS232 Port RS232 Transmit RS232 Data at...

Page 57: ...three drivers and five receivers from the industry standard 75188 and 75189 quadruple bipolar drivers and receivers The device packaging implements a flow through design to ease interconnection of the...

Page 58: ...the transistor switches off The 12V supply VCC12 conducts through D17 when the 24V circuit is not used through self resetting fuse F7 If the 24V cash drawer setting in the BIOS is active diode D17 is...

Page 59: ...etup Guide for more information about BIOS Setup System Board Hardware Revision REF ABRD88 Sheet 16 The API as well as the BIOS can determine the hardware revision of the System Board it is operating...

Page 60: ...APM environments PCI Bus Interface The RTL8110SC implements the PCI bus interface as defined in PCI Local Bus Specification Rev 2 3 The RTL8110SC acts as a PCI target slave mode when internal registe...

Page 61: ...L8110SC requires an external EEPROM be attached The WS5 System board uses U23 a 1Kbit serial EEPROM The EEPROM interface provides the ability to read and write data to an external EEPROM device The EE...

Page 62: ...tion 5 System Board Technical Descriptions System Board Power Distribution System Board Power Distribution Figure 2 17 is a diagram of all Standby and Working domain voltage regulators and switches Fi...

Page 63: ...duced by REG 1 in U38 a Triple Synchronous Buck Controller Control input SS_STBY1 is grounded through C264 to enable this regulator as long as 12V is available Output load switching is handled by Q21A...

Page 64: ...enerate VCC24V See the Cash Drawer Interface for more information about VCC24V VCC3 VCC3 is produced by U38 REG 2 The SoftStart input to this regulator SS_STBY2 is enabled by the WORKING output of the...

Page 65: ...is designed to monitor a specific power supply voltage in this case VCC5SB and assert RESET_STB when the input voltage falls below the pre programmed threshold of 3 08V The reset remains asserted for...

Page 66: ...a primary center tap connected to V12 from the workstations VCC12 supply Circuit operation is outlined below Input Supply Monitoring U1 internally monitors both the inverter power V12 VCC12 and its ow...

Page 67: ...This is also called the burst period because of the lamp frequency burst that occurs during this time During the low DPWM cycle the controller disables the MOSFET gate drivers causing current to stop...

Page 68: ...2 40 Workstation 5 Field Service Guide Workstation 5 System Board Technical Descriptions System Board Power Distribution...

Page 69: ...tion 5 In this chapter Introduction 3 2 Operational Troubleshooting 3 3 Power On Self Test POST Errors 3 14 Checking the Power Supply and System Board Voltages 3 15 Workstation Recovery and Platform U...

Page 70: ...to show how to check these voltages on a unit that will not power up Workstation Recovery and Platform Update Procedures The methods available for restoring a WINCE or WEPOS Workstation 5 are discuss...

Page 71: ...age 3 15 2 The Operator LED should flash blue and at almost the same time the LCD backlights should illuminate followed by the BIOS splash screen with MICROS logo Does the BIOS splash Screen appear on...

Page 72: ...the configuration box as shown in Figure 3 1 Figure 3 1 Workstation 5 Pre boot Text Messages The message NK BIN not found on CF is not an error but indicates that a pre boot firmware application call...

Page 73: ...h drive is correctly oriented on the 2x5 socket J9 See 4 19 o Defective USB Flash Drive o Defective System Board o Incorrect CMOS Configuration or corrupt CMOS See below to Reset CMOS Defaults If NO t...

Page 74: ...The procedure can be found below o Remove the AC power cable from the workstation o Figure 3 3 next page Locate J15 near the CMOS battery Move jumper from the Normal position pins 1 2 to the CMOS Rese...

Page 75: ...USB Flash Drive a single 256M DIMM and a 256M CF Card From the menu select Reset CMOS to WINCE defaults and press Enter Select Y to confirm and restart the unit o You should enter BIOS Setup and progr...

Page 76: ...22 o Defective System Board If NO the series of dots progress across the screen for several lines the screen clears but remains blank the CE desktop fails to appear after several seconds The Operator...

Page 77: ...Should the update fail to resume properly it could leave the NK BIN file on the CF along with an indeterminate number of files with n or o file extensions on the USB Flash drive If the unit boots use...

Page 78: ...first time a unit is started you have the option of enabling CAL32 if supported by the application software o If a POS application is not present the CAL32 will display a UI and use the WS5s Ethernet...

Page 79: ...Drive are installed and configures the USB Flash Drive as the 1st boot device The Personality Module field in the Special Configuration screen is set to CF to specify the location of the registry The...

Page 80: ...ice The update is triggered by a file called PLATFORM DAT This text file resides on the server and all client workstations and contains the current versions of the CAL client Windows CE Platform Files...

Page 81: ...upport files to the CF card then forces a restart A pre boot firmware application called the Platform Update Facility detects the GRNBELT BIN file performs file size and checksum tests on the binary i...

Page 82: ...0 6 Gate A20 failure or USB Flash Drive POST_BEEP_DMA 7 DMA page base registers POST_BEEP_VIDEO 8 Video Error non fatal POST_BEEP_KEYBOARD 9 Keyboard failure POST_BEEP_SHUTDOWN 10 CMOS shutdown regist...

Page 83: ...and Working power domains as implemented on the WS5 System Board ABRD88 WS5 System Board Standby Voltages The Standby voltages are always on when the unit is connected to AC Power Refer to Figure 3 4...

Page 84: ...the chassis o If 12V is not available replace the Power Supply 2 If 12V is available check VCC5SB at the IN put pin of adjustable regulator U42 VCC5SB is generated by regulator 1 in U38 This regulato...

Page 85: ...depend on the standby voltages Before proceeding make sure all standby voltages shown in Figure 3 4 are available With AC power connected press the power button and check the following 1 Start with P...

Page 86: ...PS_ON is low suspect U38 3 If VCC3 and VCC5 is available you can check VCC12 at Q22 pins 5 through 8 When VCC5 goes active this enables the switch consisting of Q22 and Q25 enabling VCC12 4 Check VCO...

Page 87: ...gs erases the registry files only All other files remain o Erase Compact Flash erases all files on the CF card including SAR files and e7 totals files o Format Compact Flash does just that It formats...

Page 88: ...an application is installed remain in the background and allow the application to start Using WCF to delete the registry format or erase all files removes the CAL configuration data so the next time...

Page 89: ...CE image file NK BIN Partition 2 is also hidden and contains the factory restore files This includes a duplicate set of platform files configuration files and folders utilities and the NK BIN file Par...

Page 90: ...S splash screen appears press the key combination ALT M Note Some keyboards may not initalize in time to detect this key combination As an alternative you can press Del to enter BIOS Setup select the...

Page 91: ...it includes a 2G Compact Flash Card w recovery image and MD0013 011 To support WEPOS recovery the BIOS must be G1025 or later This BIOS supports the ALT W key combination that starts the WEPOS recover...

Page 92: ...boot normally the unit produces a single beep to indicate a successful POST the Operator LED turns solid Blue to indicate the unit booted to the operating system Defective Backlight Inverter Board Lo...

Page 93: ...e or more conductors Incorrect LCD Jumper Configuration Determine if the LCD is Sharp or AUO and set the jumper See below LCD Quality Problems Symptoms The LCD exhibits tearing loss of vertical or hor...

Page 94: ...5 Troubleshooting LCD Display Related Figure 3 8 below shows the LCD configuration jumpers for the Sharp LG45 and AUO XG03 15 LCD Panels Figure 3 8 Configuring the LCD Panel Jumpers The AUO XG03 LCD P...

Page 95: ...ble at the point where it mounts to the glass surface o Defective touchscreen interface U17 U19 o Damaged EMI Protection Circuit Check D8 through D12 Touchscreen Calibration Symptoms After booting tou...

Page 96: ...acitive Touchscreen Configuration Jumpers False Touches Symptoms The cursor may jump to random locations or to the same location without touching the screen The cursor may also jump to a different loc...

Page 97: ...alid link while the color indicates the connection speed The connection speed is automatically negotiated when the cable is connected However this does not mean the Workstation will actually be able t...

Page 98: ...red WS5 will not Connect to LAN Link LED ON Symptoms When the WS5 is connected to a LAN the Link LED illuminates but the unit cannot connect to a server The WS5 may need to use DHCP but a static IP ad...

Page 99: ...Carefully move the pins into the correct position if necessary Defective interface o Transceivers U24 TX and U25 RX o Voltage Level Shifter U2 Under the CF Daughter Card o IDN RS232 Select Logic o UA...

Page 100: ...r U12 o UART Super IO U8 COM1 RS232 Port Symptoms An RS232 peripheral connected to this DB9 COM port does not function Defective Cable Defective Interface o RS232 Line Driver Receiver U5 o UART Super...

Page 101: ...display at power up If a customer display is not detected after several power up cycles you can check the following Internal customer display cable disconnected from J2 or IO panel connector damaged D...

Page 102: ...the power button In most cases the actuator is not permanently damaged o Refer to Chapter 3 and remove the top cover and the LCD Touchscreen assembly to access the power button actuator o Remove the P...

Page 103: ...n 5 hardware Each utility provides a great deal of information about the hardware and software components of the WS5 platform and includes tests of the point of sale interfaces and supported printers...

Page 104: ...The Workstation 5 in this example contains the ABRD88 E Revision E System Board with the GR 1 2 platform software Figure 3 12 WS5DiagUtility Hardware Platform A brief description of each hardware com...

Page 105: ...ons IP address When Dynamic is displayed this indicates an IP address assigned by a DHCP server When Static is displayed this indicates the unit is assigned a static IP address Motherboard Serial This...

Page 106: ...e operating system image drivers and utilities are pre installed on the unit prior to shipping to provide a foundation upon which all POS applications are installed During testing the platform softwar...

Page 107: ...pplications to access the system board beeper while Windows Embedded CE 6 0 is running At boot time the BIOS controls the beeper LXPOWER DLL Version This driver helps manage power button events while...

Page 108: ...card data o If MSRConfig is not present or contains the statement Magtek_CR 0 a carriage return character is NOT appended to the mag card data track o If MSRConfig is present and contains the line Ma...

Page 109: ...Client Application Loader McrsCAL Exe and a number of support DLL files If a platform update has been performed a folder called DOC McrsCALUpd may be present DOC Scrnsaver This folder contains the Wor...

Page 110: ...Sys Info Touch this button to create a file called WS5dump txt on the CF Card This text file contains all of the fields and counters reported by the System Information screen in a comma separated ASCI...

Page 111: ...e date format is DD MM YYYY System Information Screen WEPOS PCWS Utility A WS5 running the WEPOS operating system includes the PCWS Diagnostics Utility The PCWS Utility is descended from the PCWS 2010...

Page 112: ...3 44 Workstation 5 Field Service Guide Workstation 5 Troubleshooting WS5 Diagnostic...

Page 113: ...describes how to remove and replace Workstation 5 Field Replaceable Units In this chapter Disassembling the Workstation 5 4 2 Magnetic Card Reader 4 5 The Power Supply 4 7 LCD Touchscreen Procedures...

Page 114: ...eader or other option is installed in the Top Cover avoid resting the unit on it o The WS5 cover is held in place by a pair of captive screws accessible from the underside of the unit as shown in Figu...

Page 115: ...own at the top of Figure 4 2 below Lift the assembly out of the base placing it to the right of the base Should you encounter resistance when lifting the LCD assembly check to see if a cable has becom...

Page 116: ...on cable from J6 Figure 4 3 Removing the LCD Touchscreen Cables o The optional capacitive touchscreen configuration is shown on the right side of the illustration Remove the LCD Data Cable from J8 the...

Page 117: ...he Magnetic Card Reader The Mag Stripe Reader FRU is a complete assembly ready to install Removal 1 Remove the LCD Touchscreen assembly as previously described 2 Remove the MSR assembly from the base...

Page 118: ...upwards then push it through the cut out in the side of the chassis to CN14 Figure 4 5 shows how to use a screw driver to guide the modular connector into place Figure 4 5 Installing the MSR Connector...

Page 119: ...and ground lug from the power supply board Figure 4 6 Remove Replace the Workstation 5 Power Supply 3 Remove the System Board Power Cable 4 Remove four screws from the power supply board 5 Inspect th...

Page 120: ...Figure 4 7 The Workstation 5 LCD Touchscreen Assembly Starting at the top of the illustration a standard 15 5 Wire resistive or optional capacitive touch panel mounts to the top of the LCD Touchscreen...

Page 121: ...on cable and inverter board interface cable terminate on the system board Figure 4 8 LCD Touchscreen Assembly with Resistive Touchscreen Figure 4 9 shows the rear of the LCD Touchscreen assembly when...

Page 122: ...work from the top towards the bottom of the illustration Figure 4 10 Removing the Touchscreen 1 Place the assembly face down and remove the touchscreen ribbon cable from the cable guide under the Bac...

Page 123: ...of Figure 4 10 then rotate downward until the clip locks the glass in place 3 Be sure to route the touchscreen ribbon cable through the cable guide under the Backlight Inverter Board Failure to do thi...

Page 124: ...Cables from the Backlight Inverter Board and the LCD Data Cable from the LCD Panel Remove the Touchscreen Ribbon cable from the cable guide underneath the Backlight Inverter Board 2 Loosen the four c...

Page 125: ...ice Guide 4 13 Remove and Replace the Workstation 5 FRUs LCD Touchscreen Procedures Installation 1 Place the LCD Bracket around the replacement LCD Panel as shown in the Figure 4 13 below Figure 4 13...

Page 126: ...D Panel Connect each Backlight cable to the Backlight Inverter Board 6 Connect the LCD Data Cable to the LCD Panel 7 Place the touchscreen ribbon cable in the guide under the Backlight Inverter as sho...

Page 127: ...Remove the pair of screws to remove the board Figure 4 15 Remove and Replace the Backlight Inverter Board 3 Remove the Backlight Interface Board Interface cable 4 Examine the LCD Jumpers on both the...

Page 128: ...Figure 4 16 below and remove the touchscreen ribbon cable from J1 and the system board interface from J2 3 Remove three screws that fasten the board to the plate Figure 4 16 Remove and Replace the Cap...

Page 129: ...nd LCD Touchscreen Assembly 2 Refer to Figure 4 17 below and remove the items listed below Figure 4 17 Removing the Workstation 5 System Board Cables o Remove the Power Supply Cable from J16 o Remove...

Page 130: ...d effectively transfer heat from the processor to the chassis 5 Examine the configuration jumpers on the defective System Board This includes LCD Configuration Jumper J17 and Touchscreen configuration...

Page 131: ...lder screw Do not overtighten 9 Install the system board mounting hardware but do not fasten Position the System Board so that SW2 just touches the actuator as shown in the illustration Tighten the mo...

Page 132: ...eviously described 2 Refer to Figure 4 20 below Use a pair of needle nose pliers to pinch the stand off and remove the USB Flash Drive from J9 Figure 4 20 Removing the USB Flash Drive Installation 1 F...

Page 133: ...s the DIMM will lift out of the socket Figure 4 22 Removing a DIMM from the System Board 2 To install a DIMM make sure each retention clip is in the open position The notch on the DIMM must line up wi...

Page 134: ...r the Windows CE and WEPOS operating systems using MICROS approved devices Figure 4 25 DIMM Configuration Table Size MICROS P N Description 256MB 700502 175 Wintec WD1UN256X808 333B PH WD1UN256X808 33...

Page 135: ...EEPROM The Workstation 5 System Board BIOS EEPROM is located in a 32 pin PLCC socket U38 MICROS recommends that you use a chip removal tool similar to that shown in the illustration below This type of...

Page 136: ...low the board to flip up to a position where it can be removed from the connector Figure 4 27 Removing the Mini PCI Wireless Card 2 Remove the the 2 pin header from J20 located near the processor 3 In...

Page 137: ...kstation 5 FRUs The System Board 5 Install the antennae cables Note that the Main and Aux connectors are reversed between the two boards Figure 4 29 below Figure 4 29 Installing the Wireless Card Ante...

Page 138: ...ace to protect the LCD and touchscreen then place the workstation face down on this surface 3 Remove the LCD Customer Display Interface Cable from the IO Panel Connector 4 Depress the clips on each si...

Page 139: ...nnect the interface cable to J10 Proceed to Step 2 if no options are installed in the top cover Place the cable between the chassis heatsink and base to ensure it does not interfere with the LCD Touch...

Page 140: ...er Cable to J3 and the resistive touchscreen ribbon cable from J6 The ribbon cable is currently not keyed Install the cable with pin 1 oriented towards the front of the unit Capacitive Touchscreen The...

Page 141: ...corresponding slots in the base Insert the LCD Touchscreen Assembly at the angle shown then rotate down Be sure to install the screw that fastens LCD Touchscreen assembly to the base Figure 4 33 Insta...

Page 142: ...perly Install the cover by attaching it to the hook at the rear of the base first then snapping the front of the cover into place Figure 4 34 Installing the Workstation 5 Top Cover 5 Tighten the capti...

Page 143: ...at follow you will find diagrams of the Workstation 5 I O Panel connectors system board connectors and commonly used hook up cables A description of how each cable or connector is used is provided In...

Page 144: ...ured through the POS application IDN Port Driving IDN Printers One configuration is the RS422 based IDN mode Figure B 1 shows the pin out for this configuration Use cable P N 300319 001 to drive IDN P...

Page 145: ...basic RS232 interface Use cable P N 300319 102 to convert this port to a DB9 connector Figure B 2 IDN Port Configured for RS232 COM5 The COM5 connector is a full featured RS232 modular COM port simila...

Page 146: ...ble Diagrams IO Panel Connectors RS232 Connector A single DB9F RS232 connector assigned to COM1 is provided The pin out is shown below Figure B 4 DB9 RS232 Connector Diagram Cash Drawer 1 and 2 Connec...

Page 147: ...Connector and Cable Diagrams IO Panel Connectors Remote Customer Display Connector This port supports either the 2x20 VFD customer display or the graphics based LCD customer display Figure B 6 Custom...

Page 148: ...onnectors This section details connectors located on the Workstation 5 system board Magnetic Stripe Interface The internal magnetic card reader connector is CN14 located on the system board The pin ou...

Page 149: ...h the Workstation 5 IDN Port RS232 Cables Figure B 8 displays a cable that includes the RS232 signals from the IDN Port to a DB9 male connector This cable is available from MICROS by ordering P N 3003...

Page 150: ...splay includes two cable assemblies The function of each cable is detailed in the following pages LCD Customer Display Housing Interface Cable The LCD Customer Display Housing consists of the LCD Pane...

Page 151: ...een the 4 pin Mini DIN connector on the Workstation 5 I O panel through the pole to mate with the cable from the LCD Customer Display Housing Cable shown in Figure B 11 Figure B 12 Remote Pole LCD Cus...

Page 152: ...ble Diagrams Hook up Cables Ethernet Figure B 14 shows a diagram of a standard Cat 5 Ethernet hook up cable This cable would be connected from a workstation or server to the system hub Figure B 14 EIA...

Page 153: ...ram of a typical Category 5 hook up cable with the transmit receive cross over pinning implemented This cable can be used when only two devices must be connected For example it can be used to connect...

Page 154: ...up Cables 8 Pin to 6 Pin Hook up RS422 Cable 300319 001 This cable brings out the RS422 signals from the IDN port connector to a 6 pin wall plate connector or directly to the IDN connector on the prin...

Page 155: ...Workstation 5 Setup Guide B 13 Connector and Cable Diagrams Hook up Cables Cash Drawer Extension Cable...

Page 156: ...B 14 Workstation 5 Setup Guide Connector and Cable Diagrams Hook up Cables...

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