Workstation 5 Field Service Guide
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Workstation 5 Troubleshooting
Operational Troubleshooting
Background Information
To assist in troubleshooting, the following pages provide background
information on how the Workstation 5 handles multiple operating system
configurations, what the pre-boot firmware applications do and more
information about platform updates.
Multiple Boot Configurations
The Workstation 5 currently supports both the Windows Embedded CE 6.0 and
Windows Embedded for Point Of Service (WEPOS). Each operating system
uses a different hardware configuration that is handled through the BIOS Main
Menu selections, WINCE or WINXPE. If the boot defaults do not match the
hardware configuration, the unit may produce a POST error or may fail to
boot.
Windows Embedded CE 6.0
Current Windows Embedded CE 6.0 configurations are equipped with a
256M CF card, 256M USB Flash Drive, and 256M of DDR Memory. All
three components must be installed, or the unit will not boot.
The WINCE BIOS defaults assume a CF and USB Flash Drive are
installed and configures the USB Flash Drive as the 1st boot device. The
‘Personality Module’ field in the Special Configuration screen is set to
‘CF’ to specify the location of the registry. The ‘Boot Method’ field is set
to ‘Windows CE’.
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For example, if the unit is configured to run Windows Embedded CE
6.0 (256M CF, 256M USB Flash Drive and 256M DDR 333 RAM), but
the CMOS defaults are set to ‘WINXPE’ the unit will fail to boot
because the ‘Personality Module’ field and ‘Boot Method’ fields are set
incorrectly.
WEPOS
The WEPOS configuration currently uses a 4GB USB Flash Drive, and
512M or 1GB of DDR 333 RAM. A CF Card is not required, but can be
installed for additional storage.
Setting the WINXPE defaults removes the CF Card from the ‘DRIVE
ASSIGNMENT ORDER’ and ‘BOOT ORDER’ fields in the Basic
Configuration Screen and sets ‘Personality Module’ field in the Special
Configuration screen to ‘USBFlashDrive.’ This causes the unit to skip the
custom CF card POST, but does not prevent the device from appearing as a
removable disk drive after WEPOS starts. The Boot Method field is set to
‘Boot Sector.’
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If the unit is configured to run WEPOS, but the defaults are set to
WINCE, the unit will fail POST if a CF card is not installed.
