3-8
Workstation 5 Field Service Guide
Workstation 5 Troubleshooting
Operational Troubleshooting
Booting to Windows Embedded CE 6.0
Continues from page 3-4. The message ‘Preparing Memory’ and ‘Loading
Windows CE’ followed by a series of dots (....) that progress from left to right
across the screen for several lines appears. This indicates that Windows CE is
starting to load.
The screen clears and remains blank for several seconds before the Windows
Embedded CE 6.0 desktop appears. Just prior to the desktop appearing, the
Operator LED should stop blinking and turn solid Blue.
4. Does the unit boot to Windows Embedded CE?
o
If YES, see Step 5.
o
If NO, see below. You may need to reboot the unit several times in
order to clearly see the issue.
•
If NO, the series of dots progressing from left to right across the screen
hangs, and the unit does not complete booting. The Operator LED
continues to blink Blue, and the unit responds to the power button.
o
Improperly programmed, corrupt, or defective USB Flash Drive. Run
Factory Restore. See page 3-22.
o
Defective System Board.
•
If NO, the series of dots progress across the screen for several lines, the
screen clears but remains blank - the CE desktop fails to appear after
several seconds. The Operator LED continues to blink Blue. The unit may
or may not respond to the power button.
o
Improperly programmed, corrupt, or defective USB Flash Drive. Run
Factory Restore. See page 3-22.
o
Incompatible CF Card. If using a CF card purchased at the retail level,
there are two possibilities. The CF Card could be ‘DMA Enabled’ or
not have the correct partition type.
Some ‘High Performance’ CF Cards require Direct Memory Access
(DMA) signals from the IDE bus to function. However, the CF
Daughter Card does not support DMA. This causes the unit to hang as
the operating system starts and attempts to retrieve the persistent
registry. CF cards formatted as FAT32 (partition type 0x0b) can also
cause the unit to hang at start-up. For reliable operation, CF cards
shipped with each unit are formatted as FAT16 with a partition type of
0x06.
MICROS continuously certifies the industrial temperature grade CF
Cards installed in each unit or made available separately. This type of
card is often not available through retail channels.
o
Defective System Board.
