Merging Anubis Premium, User Manual

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133
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
Anubis not starting DC Power Supply
not connected or
not plugged
correctly Make sure the DC power supply connector is correctly plugged.
If you are using the Merging power supply unit, align the two tabs on
the power cable's connector to the notches on the Anubis input male
connector, then rotate the barrel clockwise until latched.
DC Power Supply
not sufficient Anubis requires a DC power input voltage from 9V to 15V
PoE power not
sufficient Anubis requires PoE+ (802.3at). Make sure your PoE source is
configured to supply PoE+
No Monitoring Volume
Control over the connected
streams Monitor not
selected Make sure you have selected the Monitor set you are listening to, and
that this one is patched correctly. Follow the User Manual Monitor
section or follow the Basic Monitoring Use Case setup..
Source not
connected to the
Monitor engine Users tend to bypass the Anubis Monitoring Engine. It is important to
review the “ Sources vs. Monitors Fundamentals” chapter in the User
Manual.
By design at first a source should be created or used in order that
Outputs such as a DAW 1-2 Playout are coming into the Anubis
Monitoring Engine and then going to a Monitor set.
Cannot Apply the Dim or
Reference parameters to a
Headphones Set. Wrong Monitor type This is expected as each of the Anubis 3 types of Monitor set have
their own features. Refer to the Monitors Tables.
In order to use Dim, the Reference level and other features on a
Headphone set this one must be changed to a Cue.
ASIO or VAD sound
Interruption or glitches.
Wrong driver
configuration Adjust the Audio Driver I/O Buffer.
The size of the buffers determines how much delay you hear when
monitoring live inputs through your audio software:
larger buffers produce more delay; smaller buffers produce less.
Change the Buffer adjustment are made in the ASIO and VAD panels
Wrong driver
configuration Reduce the I/O count of your ASIO or VAD panels, and select only
what is needed.
Wrong Network
configuration If operating with multiple devices make sure that you are using a
properly configured and recommended RAVENNA/AES67 Switch.
See this page for RAVENNA/AES67 validated switches.
Can't make connections on
Anubis with Ravenna
EasyConnect Compatibility -
Legacy Ravenna Easy Connect is not compatible with Anubis, you have to use
ANEMAN.