Mercedes-Benz GLC 2019, Owner'S Manual

Page: 414 / 645

Making a call via the overhead control panel
1
me button for service, concierge or informa‐
tion calls
2 SOS button cover
3 SOS button (emergency call system)
#
To make a Mercedes me call: press me
button 1 .
#
To make an emergency call: press SOS
button cover 2 briefly to open.
#
Press and hold SOS button 3 for at least
one second.
If a Mercedes me call is active, an emergency
call can still be triggered. This has priority over
all other active calls.
Information about the Mercedes me call
using the me button
A call to the Mercedes-Benz Customer Centre
has been initiated via the me button in the over‐
head control panel or the multimedia system .
Using the voice dialogue system you access the
desired service:
R
Concierge Service (if the service is activated)
R
Accident and breakdown management
(
/
page 411)
R
Mercedes-Benz Customer Centre for general
information about the vehicle
You can find information on the following topics:
R
Activation of Mercedes me connect
R
Operating the vehicle
R
Nearest Mercedes-Benz service centre
R
Other products and services from Mercedes-
Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Centre (
/
page 412).
Information on Mercedes me connect acci‐
dent and breakdown management
The accident and breakdown management can
include the following functions:
R
Supplement to the Mercedes-Benz emer‐
gency call system (
/
page 416)
If necessary, the contact person at the
Mercedes-Benz emergency call centre for‐
wards the call to Mercedes me connect
breakdown and accident management. For‐
warding the call is however not possible in all
countries.
R
Breakdown assistance by a mechanic on
location and/or the towing away of the vehi‐
cle to the nearest Mercedes-Benz service
centre
You may be charged for these services.
MBUX multimedia system 411