Mercedes-Benz EQS 2021, Operator'S Manual

Page: 568 / 928

More information on Mercedes me: https://
www.mercedes.me
▌ Transferred data during a Mercedes me call
If you initiate a service call using Mercedes me,
data is transferred to enable targeted advice and
an efficient service.
The following requirements must be fulfilled for
the transfer of the data:
R
The vehicle is switched on.
R
The required data transfer technology is sup-
ported by the mobile phone network provider.
R
The quality of the mobile connection is suffi-
cient.
Multi-stage transfer depends on the following fac-
tors:
R
Reason for the initiation of the call
R
The available mobile phone transmission tech-
nology.
R
The activated Mercedes me connect services.
R
The service selected in the voice control sys-
tem.
%
A prompt for consent to the data transfer only
occurs if the corresponding Mercedes me
connect service is not activated.
Data transfer if Mercedes me connect services
are not activated
If no Mercedes me connect services are activated
and the data protection prompt has been con-
firmed the following data is transmitted:
R
Vehicle identification number
R
Time of the call
R
Reason for the initiation of the call
R
Confirmation of the data protection prompt
R
Country indicator of the vehicle
R
Set language for the multimedia system
R
Telephone number of the communication plat-
form installed in the vehicle
If a call is made for a service appointment via the
service reminder, the following data is also trans-
mitted:
R
Current mileage and maintenance data
If a call is made after automatic accident or break-
down detection using the multimedia system, the
following data is also transmitted:
R
Current mileage and maintenance data
R
Current vehicle location
If Accident and Breakdown Management is called
via the voice control system and no service has
been activated, but the data protection query has
been confirmed, the following data can also be
called up from the vehicle by the Mercedes-Benz
Customer Centre:
R
Current vehicle location
If the data protection prompt has been rejected,
the following data is transmitted to enable targe-
ted advice and an efficient service:
R
Reason for the initiation of the call
R
Rejection of the data protection prompt
R
Country indicator of the vehicle
R
Set language for the multimedia system
R
Telephone number of the communication plat-
form installed in the vehicle
566 MBUX multimedia system
ohne