Mercedes-Benz E-Class Sedan, Operator'S Manual

Page: 288 / 498

Automatic emergency call
The emergency call is initiated:
R
when an air bag is deployed
R
when an Emergency Tensioning Device is
triggered
You can end an automatically initiated emer‐
gency call yourself after 60 seconds.
Manual emergency call
An emergency call can be initiated manually via
the SOS button in the overhead control panel
(
→
page 284).
If you leave the vehicle immediately after press‐
ing the SOS button, you do not know if
Mercedes-Benz mbrace
®
has successfully made
the emergency call.
Initiated emergency call
A voice connection between the Customer Assis‐
tance Center and the vehicle occupants is estab‐
lished:
R
if the vehicle occupants are responsive, the
Mercedes-Benz Customer Assistance Center
asks for more detailed information on the
emergency.
R
if no vehicle occupant answers, an ambu‐
lance is sent to the vehicle immediately.
Transferred data
During the voice connection to the Customer
Assistance Center, the following data is transfer‐
red:
R
current vehicle location
R
vehicle identification number
Emergency call not possible
R
if the mobile phone network is unavailable,
Mercedes-Benz mbrace
®
is not able to make
an emergency call.
A corresponding message appears in the
multimedia system display.
The indicator lamp flashes continuously.
In this case, seek assistance by other means.
Information on the MB Info call
An Info call to the Mercedes-Benz Customer
Assistance Center has been initiated via the
overhead control panel (
→
page 284).
You can find information on the following topics:
R
Mercedes-Benz mbrace
®
activation
R
operating the vehicle
R
nearest authorized Mercedes-Benz Center
R
other products and services from Mercedes-
Benz
Data is transmitted during the connection to the
Mercedes-Benz Customer Assistance Center
(
→
page 287).
Information on the Roadside Assistance call
A Roadside Assistance call to the Mercedes-
Benz Customer Assistance Center has been initi‐
ated via the overhead control panel:
R
The problem with the vehicle is analyzed
using remote diagnosis.
Further information about this can be
obtained at: http://www.mbusa.com
R
A qualified Mercedes-Benz technician carries
out repairs on site and/or the vehicle will be
towed to the nearest
authorized Mercedes-Benz Center.
You may be charged for these services.
286 Multimedia system