Lucent Technologies MERLIN Plus Release 2, System Manual

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MERLIN Plus system line administration offers you these options:
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Customize the line assignments on some or all of your voice terminals.
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Keep the original line assignments on some or all of your voice terminals.
The following paragraphs offer guidelines for choosing a line assignment option
for each voice terminal and recording your choices on the form.
Guidelines for Choosing Line Assignment Options
As you decide whether to keep the original line assignments or customize the
line assignments on one or more voice terminal, review your business calling
patterns and each person’s telephoning responsibilities. You may find that by
customizing line assignments, you can help control costs and increase the
efficiency of your communications system.
Let’s say, for example, that you are the MERLIN Plus system administrator for a
branch office of a large company. Your system has six outside telephone lines:
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Lines A, B, and C are local, general purpose lines with your office’s
published telephone numbers. They’re listed first, second, and third
respectively in directories and advertisements.
Line D is a WATS line to the distant area where most of your company’s
suppliers are located.
Line E is a foreign exchange (FX) line to the distant city where the
company’s headquarters are located.
Line F is a general purpose line with an unpublished telephone number that
the branch manager wants as a personal line.
Figure 2-1 shows how these lines appear on all voice terminals before you
customize line assignments.
Now let’s consider the following facts about the calling requirements of three
people in the office: the buyer, the branch manager, and the clerk.
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Most of the buyer’s outgoing calls are to suppliers in the area served by the
WATS line and to the purchasing and accounting departments at company
headquarters. The buyer receives relatively few incoming calls, but they are
usually important.
The branch manager calls company headquarters often and wants a personal
line for other calls.
The clerk handles most of the incoming calls from customers and prospective
customers, and has no need to call suppliers or the headquarters offices.
Line Assignments Form 2-11