Lucent Technologies MERLIN Plus Release 2, System Manual

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Remote Line Access (RLA)
DESCRIPTION
CONSIDERATIONS
NOTE:
Remote Line Access (RLA) is an ASA feature and therefore, requires
the assignment of the ASA jack. If the ASA jack assignment has not yet
been made, refer to “Automatic System Access” in this section before
attempting to administer this feature.
When the system is in RLA mode, you can call in from outside (for example,
from your home phone) and use a password to gain access to one of the system’s
outside lines. You can also use RLA to change the telephone number to which
calls are being forwarded during CF operation. (For more information, see
“Call Forwarding” earlier in this section.) In RLA mode, the Voice Synthesis
Processor (VSP) prompts callers through the procedures for entering a password
and gaining access to an outside line.
RLA operation requires the following:
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At least one programmed button with red and green lights
An incoming line group
When you use an RLA button to activate RLA, the system will treat as
RLA calls only those calls that come in on lines specifically assigned to the
RLA incoming line group. At startup, none of the outside lines are included
in the RLA line group. There are simple administration procedures for
changing the makeup of the RLA line group.
NOTE:
If the system is in both CF/DXD and RLA modes and the lines
overlap, CF/DXD takes precedence.
Passwords
To gain access to one of the system’s outside lines during RLA operation, a
caller must enter a valid 5-digit password when prompted to do so by the
voice message. The administration procedure that follows is for assigning
passwords. The first two digits of a password must be an intercom number in
the system. The remaining three digits can be any three digits. Once the
caller has gained access to the system, the caller’s identity is verified against
the password, including the intercom number, and any restrictions that apply
to the caller’s voice terminal apply to the current call.
A synthesized voice message
For RLA operation, the voice message is a series of voice prompts
automatically supplied by the VSP in the control unit. You cannot modify or
turn off the voice prompts for RLA.
Either RLA or CF/DXD buttons must be activated
To call in from a remote location, the MERLIN Plus system must be set to
RLA or CF/DXD mode. Therefore, if you plan to use RLA during business
off hours (weekends, evenings) be sure either the RLA or CF/DXD button is
on before the office is closed.
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MERLIN Plus System Features 5-121