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Lexmark M3150dn User Manual Download Page 158

Gray background on prints

ABCDE

ABCDE

ABCDE

Leading edge

Trailing edge

Action

Yes

No

Step 1

a

From the Quality Menu on the printer control panel, decrease the
toner darkness.

Note: 

8 is the factory default setting.

b

Resend the print job.

Did the gray background disappear from the prints?

The problem is solved. Go to step 2.

Step 2

Reinstall the imaging unit and the toner cartridge.

a

Remove the toner cartridge.

b

Remove the imaging unit.

Warning—Potential Damage: 

Do not expose the imaging unit to

direct light for more than 10 minutes. Extended exposure to light
can cause print quality problems.

c

Install the imaging unit, and then the cartridge.

d

Resend the print job.

Did the gray background disappear from the prints?

The problem is solved. Go to step 3.

Step 3

Replace the imaging unit, and then resend the print job.

Did the gray background disappear from the prints?

The problem is solved. Contact 

customer

support

.

Troubleshooting

158

Summary of Contents for M3150dn

Page 1: ...M3150dn User s Guide December 2012 www lexmark com Machine type s 4514 Model s 638 ...

Page 2: ...ware 20 Installing the printer software 20 Updating available options in the printer driver 21 Networking 22 Preparing to set up the printer on an Ethernet network 22 Installing the printer on an Ethernet network 23 Preparing to set up the printer on a wireless network 24 Connecting the printer using the Wireless Setup Wizard 25 Connecting the printer to a wireless network using Wi Fi Protected Se...

Page 3: ... 48 Adjusting toner darkness 48 Printing confidential and other held jobs 49 Printing confidential and other held jobs 49 Printing information pages 50 Printing a font sample list 50 Printing a directory list 50 Canceling a print job 50 Canceling a print job from the printer control panel 50 Canceling a print job from the computer 50 Understanding the printer menus 52 Menus list 52 Paper menu 53 R...

Page 4: ...rver 116 Modifying confidential print settings 117 Copying printer settings to other printers 117 Creating a printer control panel PIN 118 Checking the status of parts and supplies 119 Checking the status of parts and supplies on the printer control panel 119 Checking the status of parts and supplies from the Embedded Web Server 119 Restoring factory default settings 119 Clearing jams 120 Avoiding...

Page 5: ...inter messages 132 Solving printer problems 143 Solving print problems 149 Embedded Web Server does not open 173 Contacting customer support 175 Notices 176 Product information 176 Edition notice 176 Power consumption 181 Index 190 Contents 5 ...

Page 6: ...ere is adequate clearance around it Use only the power cord provided with this product or the manufacturer s authorized replacement CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices some...

Page 7: ... each tray separately Keep all other trays closed until needed CAUTION SHOCK HAZARD Do not set up this product or make any electrical or cabling connections such as the fax feature power cord or telephone during a lightning storm SAVE THESE INSTRUCTIONS Safety information 7 ...

Page 8: ...ubleshooting and solving problems User s Guide and Quick Reference Guide The guides are available on the Documentation CD For more information visit http support lexmark com Instructions for Connecting the printer to an Ethernet network Troubleshooting printer connection problems NetworkingGuide OpentheSoftwareCD andthenlook for Printer and Software Documentation under the Pubs folder From the lis...

Page 9: ... with this printer or at http support lexmark com In other countries and regions See the printed warranty that came with your printer Selecting a location for the printer When selecting a location for the printer leave enough room to open trays covers and doors If you plan to install any hardware options then leave enough room for them also It is important to Set up the printer near a properly gro...

Page 10: ...2 in Printer configurations CAUTION POTENTIAL INJURY To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed M1145dn printer model 1 2 3 8 5 6 7 4 1 Printer control panel 2 Paper stop 3 Standard bin 4 Front door release button Learning about the printer 10 ...

Page 11: ...he right 6 Keypad Enter numbers letters or symbols 7 Sleep button Enable Sleep mode or Hibernate mode The following actions wake the printer from Sleep mode Pressing any hard button Opening a tray or the front door Sending a print job from the computer Performing a power on reset using the main power switch Attaching a device to the USB port 8 USB port Connect a flash drive to the printer Notes On...

Page 12: ...rinter is off or in Hibernate mode Blinking green The printer is warming up processing data or printing Solid green The printer is on but idle Blinking red The printer requires user intervention Sleep button light color and its corresponding printer status Sleep button light Printer status Off The printer is off idle or in Ready state Solid amber The printer is in Sleep mode Blinking amber The pri...

Page 13: ...plug any cables going into the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board electronic components or connectors Available internal options DDR3 DIMM Flash memory Fonts Firmware Forms Barcode Prescribe IPDS Printcryption Hard disk Internal Solutions Ports ISP...

Page 14: ...vices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Open the controller board access door 2 Use the following illustration to locate the appropriate connector Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board electronic...

Page 15: ...to the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board electronic components or connectors 1 Access the controller board For more information see Accessing the controller board on page 14 2 Unpack the optional card Warning Potential Damage Avoid touching the co...

Page 16: ...formation see Updating available options in the printer driver on page 21 Installing a memory card CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer...

Page 17: ...3 Align the notch 1 on the memory card with the ridge 2 on the connector 1 2 4 Push the memory card straight into the connector and forward into the controller board wall until it clicks into place 1 2 5 Close the controller board access door Note When the printer software and any hardware options are installed you may need to manually add the options in the printer driver to make them available f...

Page 18: ...printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer using the power switch and then unplug the power cord from the electrical outlet 2 1 2 Unpack the tray and then remove all packing materials 3 Pull the tray completely out of the base 4 Remove any packing material from inside the tray 5 Insert the tray into the base 6 Place the tray near the prin...

Page 19: ...n the printer driver on page 21 To uninstall the optional trays slide the latch on the right side of the printer toward the front of the printer until it clicks into place and then remove stacked trays one at a time from the top to the bottom Attaching cables Connect the printer to the computer using a USB or parallel cable or to the network using an Ethernet cable Make sure to match the following...

Page 20: ...vailable only in select printer models Connect the printer to a computer 5 Power switch Turn on or turn off the printer 6 Printer power cord socket Connect the printer to an electrical outlet 7 Security slot Attach a lock that will secure the printer in place Setting up the printer software Installing the printer software Notes If you installed the printer software on the computer before but need ...

Page 21: ...dialog type D setup exe c Press Enter or click OK Note D is the letter of your CD or DVD drive 3 Click Install and then follow the instructions on the computer screen Updating available options in the printer driver When any hardware options are installed you may need to manually add the options in the printer driver to make them available for use For Windows users 1 Open the printers folder In Wi...

Page 22: ...tifier SSID is a name assigned to a wireless network Wired Equivalent Privacy WEP Wi Fi Protected Access WPA WPA2 and 802 1X RADIUS are types of security used on a network Preparing to set up the printer on an Ethernet network To configure your printer to connect to an Ethernet network organize the following information before you begin Note If your network automatically assigns IP addresses to co...

Page 23: ...ons on the computer screen 4 Select Ethernet connection and then click Continue 5 Attach the Ethernet cable when instructed to do so 6 Select the printer from the list and then click Continue Note If the configured printer does not appear in the list then click Modify Search 7 Follow the instructions on the computer screen For Macintosh users 1 Allow the network DHCP server to assign an IP address...

Page 24: ...wireless network adapter Make sure your access point wireless router is turned on and is working properly Make sure you have the following information before setting up the printer on a wireless network SSID The SSID is also referred to as the network name Wireless Mode or Network Mode The mode is either infrastructure or ad hoc Channel for ad hoc networks The channel defaults to automatic for inf...

Page 25: ...printer using the Wireless Setup Wizard Before you begin make sure that A wireless network adapter is installed in the printer and is working properly For more information see the instruction sheet that came with the wireless network adapter The Ethernet cable is disconnected from the printer Active NIC is set to Auto To set this to Auto navigate to either of the following Settings Network Ports A...

Page 26: ...n your printer model navigate to either of the following Settings Networks Ports Network x Network x Setup Wireless Wireless Connection Setup Wi Fi Protected Setup Start PIN Method Network Ports Network x Network x Setup Wireless Wireless Connection Setup Wi Fi Protected Setup Start PIN Method 2 Copy the eight digit WPS PIN 3 Open a Web browser and then type the IP address of your access point in ...

Page 27: ...ons are installed correctly From the printer control panel navigate to Settings Reports Menu Settings Page Note If you have not changed any menu settings then the menu settings page lists all the factory default settings Settings saved from the menus replace the factory default settings as user default settings A user default setting remains in effect until you access the menu again select another...

Page 28: ... user defined setting that lets you print on paper sizes that are not preset in the printer menus Notes The smallest Universal paper size is 6 x 127 mm 3 x 5 inches and is supported only from the multipurpose feeder The largest Universal paper size is 216 x 355 6 mm 8 5 x 14 inches and is supported from all paper sources 1 From the printer control panel navigate to Settings Paper Menu Universal Se...

Page 29: ... CAUTION POTENTIAL INJURY To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Pull out the tray completely Note Do not remove trays while a job prints or while Busy appears on the printer display Doing so may cause a jam A4 LTR EXE C B5 A 5 A6 Loading paper and specialty media 29 ...

Page 30: ... L EX EC A4 B5 A5 3 Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading A4 LTR EX EC B5 A5 LTR LGL A4 EXEC B5 A5 A6 2 1 Notes For some paper sizes like letter legal and A4 squeeze and slide the length guide tab backward to accommodate their length Loading paper and specialty media 30 ...

Page 31: ...r in the standard tray then squeeze and then slide the length guide tab toward the center of the tray to the A6 size position Make sure the width and length guides are aligned with the paper size indicators on the bottom of the tray A4 LT R EX EC B5 A 5 LT R LG L A4 EX EC B5 A5 A6 4 Flex the sheets back and forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges...

Page 32: ...tray Load letterhead facedown with the top edge of the sheet toward the front of the tray For two sided printing load letterhead faceup with the bottom edge of the sheet toward the front of the tray Make sure the paper is below the maximum paper fill indicator located on the side of the width guide A4 LT R EX EC B5 A 5 LT R LG L A4 EX EC B5 A5 A6 Loading paper and specialty media 32 ...

Page 33: ...nd type to avoid paper jams and print quality problems Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media such as card stock transparencies paper labels and envelopes You can also use it for single page print jobs on letterhead 1 Open the multipurpose feeder 1 2 Loading paper and specialty media 33 ...

Page 34: ...extender b Pull the extender gently so that the multipurpose feeder is fully extended and open 2 Squeeze the tab on the left width guide and then move the guides for the paper you are loading 2 1 Loading paper and specialty media 34 ...

Page 35: ... a level surface Note Avoid touching the printable side of the transparencies Be careful not to scratch them Flex the stack of envelopes back and forth to loosen them and then fan them Straighten the edges on a level surface 4 Load the paper or specialty media Notes Do not force paper or specialty media into the multipurpose feeder Make sure the paper or specialty media is below the maximum paper ...

Page 36: ...rinter first For more information on loading transparencies see the packaging that the transparencies came in Note When loading A6 size paper make sure the multipurpose feeder extender rests lightly against the edge of the paper so that the last few sheets of paper remain in place Loading paper and specialty media 36 ...

Page 37: ...el set the paper size and paper type in the Paper menu to match the paper or specialty media loaded in the multipurpose feeder Linking and unlinking trays Linking and unlinking trays 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer control panel in the TCP IP section under the Network Ports menu The IP address appears a...

Page 38: ...P section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings Paper Menu Custom Names 3 Select a custom name and then type a new custom paper type name 4 Click Submit 5 Click Custom Types and then verify if the new custom pape...

Page 39: ...nd then type the printer IP address in the address field Notes View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings Paper Menu Custom Types 3 Select a custom paper type name and...

Page 40: ...duces semi liquid and volatile components into the printer Use grain short card stock when possible Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities Use envelopes designed specifically for laser printers Check with the manufacturer or vendor to ensure that the envelopes can withstand temperatures up to 230 C 446 F without sealing wrinkl...

Page 41: ...ter and the cartridge with adhesive and could void the printer and toner cartridge warranties Do not use labels with exposed adhesive Do not print within 1 mm 0 04 inch of the edge of the label of the perforations or between die cuts of the label Make sure the adhesive backing does not reach to the edge of the sheet Zone coating of the adhesive should be at least 1 mm 0 04inch away from edges Adhe...

Page 42: ... paper smaller than 182 x 257 mm 7 2 x 10 1 inches we recommended to use 90 g m2 24 lb or heavier paper Note Two sided printing is supported only for 60 90 g m2 16 24 lb bond paper Curl Curl is the tendency for paper to curl at its edges Excessive curl can cause paper feeding problems Curl can occur after thepaperpassesthrough theprinter whereit is exposed to high temperatures Storing paperunwrapp...

Page 43: ... paper Use only forms and letterhead printed using an offset lithographic or engraved printing process Avoid papers with rough or heavily textured surfaces Use papers printed with heat resistant inks designed for use in xerographic copiers The ink must be able to withstand temperatures up to 230 C 446 F without melting or releasing hazardous emissions Use inks that are not affected by the resin in...

Page 44: ...per consumption is another Lexmark is well equipped to help customers minimize printing and copying waste In addition the company encourages purchasing paper from suppliers who demonstrate their commitment to sustainable forestry practices Lexmark does not endorse specific suppliers although a converter s product list for special applications is maintained However the following paper choice guidel...

Page 45: ... help keep the paper clean dry and flat Supported paper sizes types and weights Supported paper sizes Note For an unlisted paper size select the closest larger listed size For information on card stock and labels see the Card Stock Label Guide Paper size Standard tray Optional 250 or 550 sheet tray Multipurpose feeder Duplex mode A4 210 x 297 mm 8 3 x 11 7 in A5 148 x 210 mm 5 8 x 8 3 in X A6 105 ...

Page 46: ... Envelope 229 x 356 mm 9 x 14 in X X X 1 This size setting formats the page for 216 x 356 mm 8 5 x 14 in unless the size is specified by the software application 2 Universalissupportedonlyinthestandardtrayifthepaper sizeisat least105x148mm 4 1x 5 8in Universalissupported only in the optional 250 or 550 sheet tray if the paper size is at least 148 x 210 mm 5 8 x 8 3 in Universal is only supported i...

Page 47: ... X Letterhead Preprinted Colored Paper Light Paper Heavy Paper2 Rough Cotton X 1 One sided paper labels designed for laser printers are supported for occasional use It is recommended to print 20 or fewer pages of paper labels per month Vinyl pharmacy and two sided labels are not supported 2 Bond and Heavy Paper are supported in duplex mode up to 90 g m2 24 lb paper weight Paper and specialty media...

Page 48: ...choose File Print If necessary click the disclosure triangle to see more options 2 From the Print dialog and pop up menus adjust the settings if necessary Note To print on a specific paper type adjust the paper type setting to match the paper loaded or select the appropriate tray or feeder 3 Click Print Adjusting toner darkness Using the Embedded Web Server 1 Open a Web browser and then type the I...

Page 49: ...inter home screen release the print job For confidential print jobs navigate to Held jobs select your user name Confidential Jobs enter the PIN Print For other print jobs navigate to Held jobs select your user name select the print job specify the number of copies Print For Macintosh users 1 With a document open choose File Print If necessary click the disclosure triangle to see more options 2 Fro...

Page 50: ...irectory menu item appears only when an optional flash memory or printer hard disk is installed Canceling a print job Canceling a print job from the printer control panel From the printer control panel press Canceling a print job from the computer For Windows users 1 Open the printers folder In Windows 8 From the Search charm type run and then navigate to Apps list Run type control printers OK In ...

Page 51: ...om the Apple menu navigate to either of the following System Preferences Print Scan select your printer Open Print Queue System Preferences Print Fax select your printer Open Print Queue 2 From the printer window select the print job you want to cancel and then delete it Printing 51 ...

Page 52: ...etup Security Settings Help Miscellaneous Security Settings4 Confidential Print Disk Wiping4 Security Audit Log Set Date and Time General Settings Flash Drive Menu4 Print Settings Print All Guides Print Quality Media Guide Print Defects Guide Menu Map Information Guide Connection Guide Moving Guide Supplies Guide 1 This menu appears only in touch screen printer models 2 Depending on the printer se...

Page 53: ... factory default setting A4 is the international factory default setting If two trays contain paper of the same size and type and the trays have the same settings then the trays are automatically linked When one tray is empty the print job continues using the linked tray The A6 paper size is supported only in Tray 1 and the multipurpose feeder Tray x Type Plain Paper Transparency Recycled Labels B...

Page 54: ... Size to appear as a menu The multipurpose feeder does not automatically detect paper size Make sure to set the paper size value MP Feeder Type Plain Paper Card Stock Transparency Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton Custom Type x Specify the type of paper loaded in the multipurpose feeder Notes Plain Paper is the fac...

Page 55: ...Notes Plain Paper is the factory default setting From the Paper menu set Configure MP to Manual for Manual Paper Type to appear as a menu Manual Envelope Size 7 3 4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the envelope size being manually loaded Note 10 Envelope is the US factory default setting DL Envelope is the international factory default sett...

Page 56: ...utions are allowed Off indicates that no size substitutions are allowed Setting a size substitution lets the print job continue without Change Paper appearing Paper Texture menu Use To Plain Texture Smooth Normal Rough Specify the relative texture of the plain paper loaded Note Normal is the factory default setting Card Stock Texture Smooth Normal Rough Specify the relative texture of the card sto...

Page 57: ...d Texture Smooth Normal Rough Specify the relative texture of the preprinted paper loaded Note Normal is the factory default setting Colored Texture Smooth Normal Rough Specify the relative texture of the colored paper loaded Note Normal is the factory default setting Light Texture Smooth Normal Rough Specify the relative texture of the paper loaded Note Normal is the factory default setting Heavy...

Page 58: ...Specify the relative weight of the labels loaded Note Normal is the factory default setting Bond Weight Light Normal Heavy Specify the relative weight of the bond paper loaded Note Normal is the factory default setting Envelope Weight Light Normal Heavy Specify the relative weight of the envelope loaded Note Normal is the factory default setting Rough Envelope Weight Light Normal Heavy Specify the...

Page 59: ...ided printing for all print jobs that specify Recycled as the paper type Bond Loading Duplex Off Determine and set two sided printing for all print jobs that specify Bond as the paper type Letterhead Loading Duplex Off Determine and set two sided printing for all print jobs that specify Letterhead as the paper type Preprinted Loading Duplex Off Determine and set two sided printing for all print jo...

Page 60: ...er Card Stock Transparency Rough Cotton Labels Envelope Associatea paper or specialtymediatypewitha factory defaultCustom Type x name or a user defined custom name created in the Embedded Web Server or MarkVisionTM Professional The user defined name appears instead of Custom Type x Notes Paper is the factory default setting for Custom Type x The custom media type must be supported in the selected ...

Page 61: ...inches is the US factory default setting You can increase the height in 0 01 inch increments 356 mm is the international factory default setting You can increase the height in 1 mm increments Feed Direction Short Edge Long Edge Specify the feed direction if the paper can be loaded in either direction Notes Short Edge is the factory default setting Long Edge appears only when the longest edge is sh...

Page 62: ...correctly and working properly This menu item appears only when a flash or disk option is installed Asset Report Print a report containing printer asset information such as serial number and model name Network Ports menu Active NIC menu Use To Active NIC Auto list of available network cards Notes Auto is the factory default setting This menu item appears only when an optional network card is insta...

Page 63: ...size allowed depends on the amount of memory in the printer the size of the other link buffers and whether Resource Save is set to On or Off To increase the maximum size range for the Network Buffer disable or reduce the size of the parallel serial and USB buffers Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is the...

Page 64: ...ork printer settings such as the TCP IP address Network Card menu To access the menu navigate to either of the following Network Ports Standard Network Standard Network Setup Network Card Network Ports Network x Network x Setup Network Card Use To View Card Status Connected Disconnected View the connection status of the network card View Card Speed View the speed of an active network card Network ...

Page 65: ...way Enable DHCP On Off Specify the DHCP address and parameter assignment Note On is the factory default setting Enable RARP On Off Specify the RARP address assignment setting Notes On is the factory default setting This menu item appears only in touch screen printer models Enable BOOTP On Off Specify the BOOTP address assignment setting Notes On is the factory default setting This menu item appear...

Page 66: ...te This menu is available only in network printers or printers connected to print servers Use To Enable IPv6 On Off Enable Internet Protocol Version Six IPv6 in the printer IPv6 uses bigger numbers to create IP addresses Note On is the factory default setting Auto Configuration On Off Specify whether or not the network adapter accepts the automatic IPv6 address configuration entries provided by a ...

Page 67: ...int with WPS uses Start Push Button Method or Start PIN Method Note Disable is the factory default setting Network Mode Infrastructure Ad hoc Specify the network mode Notes Ad hoc is the factory default setting This configures wireless connection directly between the printer and a computer Infrastructure lets the printer access a network using an access point Compatibility 802 11b g 802 11b g n Sp...

Page 68: ... The printer uses PostScript emulation if the PS SmartSwitch is set to On It uses the default printer language specified in the Setup menu if the PS SmartSwitch is set to Off PS SmartSwitch On Off Set the printer to automatically switch to PS emulation when a print job received through a USB port requires it regardless of the default printer language Notes On is the factory default setting When se...

Page 69: ...rinter is busy processing data from another input port Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Mac Binary PS On Off Auto Set the printer to process Macintosh binary PostScript print jobs Notes Auto is the factory default setting On processes raw binary PostScript print jobs Off filters print jo...

Page 70: ... printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Parallel Buffer Disabled Auto 3K to maximum size allowed Set the size of the parallel input buffer Notes Auto is the factory default setting Disabled turns off job buffering Any print jobs already buffered on the printer hard disk are printed before normal processing resumes The paral...

Page 71: ...e if the parallel port data is sampled on the leading or trailing edge of a strobe Note On is the factory default setting Mac Binary PS On Off Auto Set the printer to process Macintosh binary PostScript print jobs Notes Auto is the factory default setting Off filters print jobs using the standard protocol On processes raw binary PostScript print jobs ENA Address yyy yyy yyy yyy Set the network add...

Page 72: ...ed is the factory default setting When the Negotiate setting is used the SMTP server determines if SSL will be used SMTP Server Authentication No authentication required Login Plain CRAM MD5 Digest MD5 NTLM Kerberos 5 Specify the type of user authentication required for printing privileges Note No authentication required is the factory default setting Device Initiated E mail None Use Device SMTP C...

Page 73: ...tory default setting Remote Login Timeout specifies how long a remote interface remains idle before automatically logging the user off Settings range from 1 120 minutes 10 minutes is the factory default setting Minimum PIN Length 1 16 Limit the digit length of the PIN Note 4 is the factory default setting These menus appear only in touch screen printer models Confidential Print menu Use To Max Inv...

Page 74: ...g the printer stores print jobs for printing at a later time Note Off is the factory default setting Security Audit Log menu Use To Export Log Let an authorized user export the audit log Notes To export the audit log from the printer control panel connect a flash drive to the printer You can also download the audit log from the Embedded Web Server and then save it on your computer Delete Log Delet...

Page 75: ...macros and held jobs Note This menu appears only when a formatted non defective printer hard disk is installed Use To Wiping Mode Auto Specify the mode for disk wiping Automatic Method Single pass Multiple pass Mark all disk space used by a previous print job This method does not permit the file system to reuse this space until it has been cleared Notes Single pass is the factory default setting O...

Page 76: ...se the applicable daylight saving time DST start and end times associated with the printer Time Zone setting Note On is the factory default setting Enable NTP On Off Enable Network Time Protocol which synchronizes the clocks of devices on a network Notes On is the factory default setting The setting is turned off if you manually set the date and time Understanding the printer menus 76 ...

Page 77: ...n the printer display Note Not all languages are available for all printers and you may need to install special hardware for those languages to appear Show Supply Estimates Show estimates Do not show estimates Display the estimates of the supplies on the printer control panel Embedded Web Server menu settings and the device statistics reports 1 This menu item appears only in touch screen printer m...

Page 78: ...ct from the options Off is the factory default setting This setting supports the performance specifications for your printer On configures the printer to produce as little noise as possible This setting is best suited for printing text and line art For optimal printing of color rich documents set Quiet Mode to Off Selecting Photo from the printer driver may disable Quiet Mode and provide better pr...

Page 79: ...nformation for the printer controlpanelkeyboard Theadditionaltabsenableaccesstoaccent marks and symbols from the printer control panel keyboard Paper Sizes US Metric Specify the unit of measurement for paper sizes Notes US is the factory default setting The initial setting is determined by your country or region selection in the initial setup wizard 1 This menu item appears only in touch screen pr...

Page 80: ...ft side Date Time is the factory default setting for Right side Displayed Information continued 1 Black Toner Customize the displayed information for Black Toner Select from the following options When to display Do not display Display Message to Display Default Alternate Default text entry Alternate text entry Notes Do not display is the factory default setting for When to display Default is the f...

Page 81: ... from the following options Display Do not display Notes Display is the factory default setting for Search Held Jobs Held Jobs USB Drive Forms and Favorites Eco Settings Showroom and Change Background Do not display is the factory default setting for Change Language Profiles and Solutions Bookmarks and Jobs by user Bookmarks appears inside Held Jobs only if Show Bookmarks is set to Yes and an acti...

Page 82: ...ecify the location of the printer Note The location will be stored on the Embedded Web Server Timeouts Standby Mode1 Disabled 1 240 Specify the number of minutes of inactivity before the printer enters a lower power state Note 15 is the factory default setting Timeouts Sleep Mode Disabled 1 120 min Settheamountoftimetheprinterwaitsafterajobisprintedbefore it goes into a reduced power state Notes 3...

Page 83: ...Timeout On Off Display a message that lets you reset the screen timeout timer instead of returning to the home screen Note Off is the factory default setting Timeouts Print Timeout Disabled 1 255 sec Set the amount of time in seconds the printer waits to receive an end of job message before canceling the remainder of the print job Notes 90 sec is the factory default setting When the timer expires ...

Page 84: ...sible jam locations Print Recovery Page Protect Off On Let the printer successfully print a page that may not have printed otherwise Notes Off is the factory default setting Off prints a partial page when there is not enough memory to print the whole page On sets the printer to process the whole page so that the entire page prints Hibernate Timeout on Connection Hibernate Do Not Hibernate Set the ...

Page 85: ...uration Name Custom Text x Select a custom home message that appears as an alternating display of the printer status Note Off is the factory default setting Export Configuration Package1 Export Export files from the flash drive 1 This menu item appears only in touch screen printer models 2 This menu item appears only in non touch screen printer models Flash Drive Flash Drive menu Note This menu ap...

Page 86: ... landscape Paper Saver Off 2 Up 3 Up 4 Up 6 Up 9 Up 12 Up 16 Up Specify that multiple page images be printed on one side of a paper Notes Off is the factory default setting The number selected is the number of page images that will print per side Paper Saver Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specify the positioning of multiple page images Notes Horizontal is the fact...

Page 87: ... notes Separator Sheet Source Tray x Manual Feeder Specify the paper source for separator sheets Notes Tray 1 standard tray is the factory default setting From the Paper menu Configure MP must be set to Cassette in order for Manual Feeder to appear as a menu setting Blank Pages Do Not Print Print Specify whether blank pages are inserted in a print job Note Do Not Print is the factory default setti...

Page 88: ... remain in the flash memory or printer hard disk even when the printer is turned off This menu item appears only when a flash or disk option is installed Resource Save On Off Specify how the printer handles temporary downloads such as fonts and macros stored in the RAM when the printer receives a print job that requires more memory than is available Notes Off is the factory default setting Off set...

Page 89: ...t Print Print Specify whether to insert blank pages in a print job Note Do Not Print is the factory default setting Collate 1 1 1 2 2 2 1 2 3 1 2 3 Stack the pages of a print job in sequence when printing multiple copies Note 1 2 3 1 2 3 is the factory default setting Separator Sheets Off Between Copies Between Jobs Between Pages Specify whether to insert blank separator sheets Notes Off is the fa...

Page 90: ...ple page document Note Auto is the factory default setting The printer chooses between portrait and landscape Paper Saver Border None Solid Print a border when using Paper Saver Note None is the factory default setting Quality menu Use To Print Resolution 300 dpi 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Specify the printed output resolution in dots per inch Note 600 dpi is the factory default se...

Page 91: ... Adjust the contrast of printed objects Note 0 is the factory default setting Job Accounting menu Note This menu item appears only when a formatted non defective printer hard disk is installed Make sure the printer hard disk is not read write or write protected Use To Job Accounting Log Off On Determine and set if the printer creates a log of the print jobs it receives Note Off is the factory defa...

Page 92: ...nter responds when disk usage reaches the maximum limit 100MB Note None is the factory default setting URL to Post Logs Determine and set where the printer posts job accounting logs E mail Address to Send Logs Specify the e mail address to which the device sends job accounting logs Log File Prefix Specify the prefix you want for the log file name Note The current host name defined in the TCP IP me...

Page 93: ...return to the main Utilities menu for touch screen printer models When selected in non touch screen printer models Do Not Delete sets the printer to return to the originating screen after the deletion Activate Hex Trace Assist in isolating the source of a print job problem Notes When activated all data sent to the printer is printed in hexadecimal and character representation and control codes are...

Page 94: ... or password protected Job Buffer Size must not be set to 100 PCL Emul menu Use To Font Source Resident Download Flash All Specify the set of fonts used by the Font Name menu Notes Resident is the factory default setting Resident shows the factory default set of fonts downloaded in the RAM Download shows all the fonts downloaded in the RAM Flash shows all fonts resident in that option The optional...

Page 95: ...aracters per inch cpi Pitch can be increased or decreased in 0 01 cpi increments For nonscalable monospaced fonts the pitch appears on the display but it cannot be changed PCL Emulation Settings Orientation Portrait Landscape Specify the orientation of text and graphics on the page Notes Portrait is the factory default setting Portrait prints text and graphics parallel to the short edge of the pag...

Page 96: ...one 0 199 Configure the printer to work with printer software or programs that use different source assignments for trays and feeders Notes Off is the factory default setting None cannot be selected It is only displayed when it is selected by the PCL 5 interpreter It also ignores the Select Paper Feed command 0 199 allows a custom setting to be assigned Tray Renumber View Factory Defaults MPF Defa...

Page 97: ...rs Zapf Chancery NewSansMTCS NewSansMTCT New SansMTJA NewSansMTKO Set the default font for HTML documents Note The Times font is used in HTML documents that do not specify a font Use To Font Size 1 255 pt Set the default font size for HTML documents Notes 12 pt is the factory default setting Font size can be increased in 1 point increments Scale 1 400 Scale the default font for HTML documents Note...

Page 98: ...r Top Left Best Fit Anchor Center Fit Height Width Fit Height Fit Width Scale the image to fit the selected paper size Notes Best Fit is the factory default setting When Auto Fit is set to On Scaling is automatically set to Best Fit Orientation Portrait Landscape Reverse Portrait Reverse Landscape Set the image orientation Note Portrait is the factory default setting Help menu The Help menu consis...

Page 99: ... resolving print defects Menu Map Print a list of the printer control panel menus and settings Information Guide Print a guide in locating additional information Connection Guide Print information about connecting the printer locally USB or to a network Moving Guide Print instructions for safely moving the printer Supplies Guide Print part numbers for ordering supplies Understanding the printer me...

Page 100: ...printing then you can control whether print appears on one or two sides of the paper by selecting 2 sided printing from the Print dialog or from the Lexmark Toolbar Place multiple pages on one sheet of paper You can print up to 16 consecutive pages of a multiple page document onto one side of a single sheet of paper by selecting a setting from the Multipage printing N Up section of the Print dialo...

Page 101: ...se all the settings associated with Energy and Paper modes Plain Paper Enable the automatic two sided duplex feature Turn off print log features 2 Press Reducing printer noise Use Quiet mode to reduce the printer noise 1 From the printer control panel navigate to Settings Settings General Settings Quiet Mode 2 Select a setting you want Use To On Reduce printer noise Notes Print jobs will process a...

Page 102: ...r control panel navigate to Settings Settings General Settings Timeouts Sleep Mode 2 In the Sleep Mode field select the number of minutes you want the printer to wait before it enters Sleep mode 3 Press Using Hibernate mode Hibernate is an ultra low power operating mode When operating in Hibernate mode all other systems and devices are powered down safely Notes Make sure to wake the printer from H...

Page 103: ...rnate Timeout lets you set the amount of time the printer waits after a print job is processed before it goes into a reduced power state Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such...

Page 104: ... menu select the day or days 6 Click Add Adjusting the brightness of the printer display To save energy or if you have trouble reading the display adjust its brightness settings Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four ...

Page 105: ...ycling facilities exist Facilities may not exist in your area The foam used in Lexmark packaging is recyclable where foam recycling facilities exist Facilities may not exist in your area When you return a cartridge to Lexmark you can reuse the box that the cartridge came in Lexmark will recycle the box Returning Lexmark cartridges for reuse or recycling Lexmark Cartridge Collection Program diverts...

Page 106: ... RAM to temporarily buffer user data during simple print jobs Non volatile memory Your printer may use two forms of non volatile memory EEPROM and NAND flash memory Both types are used to store operating system device settings and network information Erase the content of any installed printer memory in the following circumstances The printer is being decommissioned The printer is being moved to a ...

Page 107: ... All Settings appears The printer will restart several times during this process Note Wipe All Settings securely removes device settings solutions jobs and passwords from the printer memory 4 Navigate to Back Exit Config Menu The printer will perform a power on reset and then return to normal operating mode Finding printer security information In high security environments it may be necessary to t...

Page 108: ... use household cleaners or detergents to prevent damage to the exterior of the printer 5 Make sure all areas of the printer are dry before sending a new print job Ordering supplies To order supplies in the U S contact Lexmark at 1 800 539 6275 for information about Lexmark authorized supplies dealers in your area In other countries or regions visit the Lexmark Web Site at www lexmark com or contac...

Page 109: ...ering a maintenance kit Notes Using certain types of paper may require more frequent replacement of the maintenance kit The separator roller fuser pick roller assembly transfer roller and redrive assembly are all included in the maintenance kit and can be individually ordered and replaced if necessary Contact your service representative to replace the maintenance kit Recommended maintenance kits a...

Page 110: ...tridgeyieldis based on approximately 5 coverage per page Storing supplies Choose a cool clean storage area for the printer supplies Store supplies right side up in their original packing until you are ready to use them Do not expose supplies to Direct sunlight Temperatures above 35 C 95 F High humidity above 80 Salty air Corrosive gases Heavy dust Replacing supplies Replacing the toner cartridge 1...

Page 111: ...he toner 5 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 6 Close the front door Maintaining the printer 111 ...

Page 112: ...ress the button on the right side of the printer and then open the front door 2 1 2 Pull the toner cartridge out using the handle 3 Lift the green handle and then pull the imaging unit out of the printer Maintaining the printer 112 ...

Page 113: ... than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the print quality of future print jobs 6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer Maintaining the printer 113 ...

Page 114: ...e printer before moving it If an optional tray is installed then remove it from the printer To remove the optional tray slide the latch on the right side of the tray toward the front of the tray until it clicks into place Use the handholds located on both sides of the printer to lift it Make sure your fingers are not under the printer when you set it down Before setting up the printer make sure th...

Page 115: ...rface able to support the full footprint of the printer Any cart used to move the hardware options must have a surface able to support the dimensions of the hardware options Keep the printer in an upright position Avoid severe jarring movements Shipping the printer When shipping the printer use the original packaging or call the place of purchase for a relocation kit Maintaining the printer 115 ...

Page 116: ...arated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Reports and then click the type of report you want to view Configuring supply notifications from the Embedded Web Server You can determine how you would like to be notified when supplies run nearly low low very low or reach their end of life by setting the se...

Page 117: ...ification is enabled 2 The printer stops when some supplies become empty to prevent damage 4 Click Submit Modifying confidential print settings Note This feature is available only in network printers or printers connected to print servers 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP section in the Network Ports menu ...

Page 118: ...n the PIN to each menu 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings Security Panel P...

Page 119: ...eb page correctly 2 Click Device Status More Details Restoring factory default settings If you want to keep a list of the current menu settings for reference then print a menu settings page before restoring the factory default settings For more information see Printing a menu settings page on page 27 If you want a more comprehensive method of restoring the printer factory default settings then per...

Page 120: ... jam Doing so could permanently damage the fuser Avoiding jams Load paper properly Make sure paper lies flat in the tray Correct loading of paper Incorrect loading of paper Do not remove a tray while the printer is printing Do not load a tray while the printer is printing Load it before printing or wait for a prompt to load it Do not load too much paper Make sure the stack height is below the maxi...

Page 121: ...oading it Do not use paper that has been cut or trimmed by hand Do not mix paper sizes weights or types in the same tray Make sure the paper size and type are set correctly on the Embedded Web Server or the computer Note Depending on your operating system access the Paper menu using Local Printer Settings Utility or Printer Settings Store paper according to manufacturer recommendations Understandi...

Page 122: ...door x page jam open rear door 20y xx Open the rear door and then remove the jammed paper 3 Tray 1 x page jam remove tray 1 to clear duplex 23y xx Pull tray 1 completely out then push the front duplex flap down and then remove the jammed paper Note You may need to open the rear door to clear some 23y xx paper jams 4 Tray x x page jam remove tray x 24y xx Pull the indicated tray out and then remove...

Page 123: ...hing it 1 Press the button on the right side of the printer and then open the front door 2 1 2 Pull out the toner cartridge using the handle 3 Lift the green handle and then pull out the imaging unit from the printer Warning Potential Damage Do not touch the shiny blue photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs Clearing jams 123 ...

Page 124: ...e imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 5 Lift the green flap in front of the printer 6 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed Clearing jams 124 ...

Page 125: ...t the imaging unit into the printer 8 Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on thesiderailsinside the printer and then insert the cartridge into the printer 9 Close the front door 10 From theprintercontrolpanel selectNext Clearthejam pressOK to clearthemessageandcontinue printing Clearing jams 125 ...

Page 126: ...r CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 3 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed Clearing jams 126 ...

Page 127: ...sageandcontinue printing x page jam clear standard bin 20y xx 1 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 2 From theprintercontrolpanel selectNext Clearthejam pressOK to clearthemessageandcontinue printing Clearing jams 127 ...

Page 128: ... the risk of injury from a hot component allow the surface to cool before touching it 1 Pull out the tray completely 2 Locate the blue lever and then pull it down to release the jam 3 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed Clearing jams 128 ...

Page 129: ...inue printing x page jam open tray x 24y xx 1 Pull out the tray completely Note The message on the printer display indicates the tray where the jammed paper is located 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed Clearing jams 129 ...

Page 130: ... jam clear manual feeder 25y xx 1 From the multipurpose feeder firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 2 Flexthesheetsofpaperbackandforthtoloosenthem andthenfanthem Donotfoldorcreasethepaper Straighten the edges on a level surface Clearing jams 130 ...

Page 131: ...to the multipurpose feeder Note Make sure the paper guide lightly rests against the edge of the paper 4 From theprintercontrolpanel selectNext Clearthejam pressOK to clearthemessageandcontinue printing Clearing jams 131 ...

Page 132: ...oner cartridge If necessary press on the printer control panel to clear the message and continue printing Cartridge nearly low 88 xy If necessary press on the printer control panel to clear the message and continue printing Cartridge very low x estimated pages remain 88 xy You may need to replace a toner cartridge very soon For more information see the Replacing supplies section of the User s Guid...

Page 133: ...n Try one or more of the following Load the correct size and type of paper in the tray and then press on the printer control panel Note Make sure the paper size and type settings are specified in the Paper menu on the printer control panel Cancel the print job Close front door Close the front door of the printer Complex page some data may not have printed 39 Try one or more of the following From t...

Page 134: ...unsupported USB hub has been inserted Remove the USB hub and then install a supported one Imaging unit low 84 xy You may need to order an imaging unit If necessary press on the printer control panel to clear the message and continue printing Imaging unit nearly low 84 xy If necessary press on the printer control panel to clear the message and continue printing Imaging unit very low x estimated pag...

Page 135: ...ol panel press to disable Resource Save clear the message and continue printing Install additional printer memory Insufficient memory to collate job 37 Try one or more of the following From the printer control panel press to print the portion of the job already stored and begin collating the rest of the print job Cancel the current print job Insufficient memory for Flash Memory Defragment operatio...

Page 136: ...om type name orientation Try one or more of the following Load the tray or feeder with the correct size and type of paper From the printer control panel press to clear the message and continue printing Note If the printer finds a tray that has the correct size and type of paper then it feeds from that tray If the printer cannot find a tray that has the correct size and type of paper then it prints...

Page 137: ...er is loaded in the feeder then the printer manually overrides the request and then prints from an automatically selected tray Cancel the current job Load Manual Feeder with custom string orientation Try one or more of the following Load the feeder with the correct size and type of paper From the printer control panel press to clear the message and continue printing Note If no paper is loaded in t...

Page 138: ...isit the Lexmark Web site at http support lexmark com or contact customer support and then report the message If necessary press on the printer control panel to clear the message and continue printing Maintenance kit very low x estimated pages remain 80 xy You may need to replace the maintenance kit very soon For more information visit the Lexmark Web site at http support lexmark com or contact cu...

Page 139: ... by the warranty To accept any and all of these risks and to proceed with the use of non genuine supplies or parts in your printer press and on the printer control panel simultaneously for 15 seconds to clear the message and continue printing If you do not wish to accept these risks then remove the third party supply or part from your printer and then install a genuine Lexmark supply or part Note ...

Page 140: ...e appears after reinstalling the supply then the imaging unit is defective Replace the imaging unit Remove paper from standard output bin Remove the paper stack from the standard bin Replace cartridge 0 estimated pages remain 88 xy Replace the toner cartridge to clear the message and continue printing For more information see the instruction sheet that came with the supply or see the Replacing sup...

Page 141: ...ontinue printing For more information see the instruction sheet that came with the supply or see the Replacing supplies section of the User s Guide Note If you do not have a replacement cartridge then see the Ordering supplies section of the User s Guide or visit www lexmark com Replace unsupported imaging unit 32 xy Remove the imaging unit and then install a supported one to clear the message and...

Page 142: ...xmark com Standard parallel port disabled 56 From the printer control panel press to clear the message Notes The printer discards any data received through the parallel port Make sure the Parallel Buffer menu is not set to Disabled Standard USB port disabled 56 Try one or more of the following From the printer control panel press to clear the message and continue printing Note The printer discards...

Page 143: ...defective and need to be replaced Unsupported option in slot x 55 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Remove the unsupported option card from the printer controller board and then replace it with a supported card 4 Connect the power cord to a properly grounded electrical outlet 5 Turn the printer back on Weblink server not set up Contact system administrator...

Page 144: ...ipment work Unplug the other electrical equipment and then turn on the printer If the printer does not work then reconnect the other electrical equipment Go to step 5 Step 5 Check if the cables connecting the printer and the computer are inserted in the correct ports Are the cables inserted in the correct ports Go to step 6 Makesuretomatchthe following The USB symbol on the cable with the USB symb...

Page 145: ...e printer Step 10 Check if you have selected the correct port settings in the printer driver Are the port settings correct Go to step 11 Use correct printer driver settings Step 11 Check the installed printer driver Is the correct printer driver installed Go to step 12 Install the correct printer driver Step 12 Turn off the printer then wait for about 10 seconds and then turn the printer back on I...

Page 146: ...al outlet and then turn on the printer Is the internal option properly installed in the controller board Go to step 3 Connect the internal option to the controller board Step 3 Print a menu settings page and then check to see if the internal option is listed in the Installed Features list Is the internal option listed in the menu settings page Go to step 4 Reinstall the internal option Step 4 a Ch...

Page 147: ...3 Step 3 Check if the tray is installed Print a menu settings page and then check if the tray is listed in the Installed Options list Is the tray listed in the menu settings page Go to step 4 Reinstall the tray For more information see the setup documentation that came with the tray Step 4 Check if the tray is available in the printer driver Note If necessary manually add the tray in the printer d...

Page 148: ...uently Go to step 2 The problem is solved Step 2 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Do paper jams still occur frequently Go to step 3 The problem is solved Step 3 a Review the tips on avoidingjams For more information see Avoiding jams on page 120 b Follow the recommendations...

Page 149: ...bed all fonts b Generate a new PDF file and then resend the print job Do the files print The problem is solved Go to step 2 Step 2 a Open the document you want to print in Adobe Acrobat b Click File Print Advanced Print As Image OK OK Do the files print The problem is solved Contact customer support Print jobs do not print Action Yes No Step 1 a From the document you are trying to print open the P...

Page 150: ...ly connected to the computer and the printer Note For more information see the setup documentation that came with the printer b Resend the print job Do the jobs print The problem is solved Go to step 5 Step 5 a Turn off the printer then wait for about 10 seconds and then turn the printer back on b Resend the print job Do the jobs print The problem is solved Go to step 6 Step 6 a Remove and then re...

Page 151: ...ting error or invalid data Delete the print job and then send it again For PDF files generate a new PDF and then print it again If you are printing from the Internet then the printer may be reading multiple job titles as duplicates and deleting all jobs except the first one For Windows users a Open the Print Properties folder b FromthePrintandHolddialog selectthe Keepduplicatedocuments check box c...

Page 152: ...ep 3 Step 3 a Remove held jobs stored in the printer memory b Resend the print job Did the job print The problem is solved Go to step 4 Step 4 a Disable the Page Protect feature From the printer control panel navigate to Settings General Settings Print Recovery Page Protect Off b Resend the print job Did the job print The problem is solved Go to step 5 Step 5 Install additional printer memory and ...

Page 153: ...int from the correct tray or on the correct paper The problem is solved Contact customer support Incorrect characters print Action Yes No Step 1 Make sure the printer is not in Hex Trace mode Note If Ready Hex appears on the printer display then turn off the printer and then turn it back on to deactivate Hex Trace mode Is the printer in Hex Trace mode Deactivate Hex Trace mode Go to step 2 Step 2 ...

Page 154: ... Collate to 1 1 1 2 2 2 in the software overrides the setting in the Finishing menu b Resend the print job Did the job print and collate correctly The problem is solved Go to step 3 Step 3 Reduce the complexity of the print job by eliminating the number and size of fonts the number and complexity of images and the number of pages in the job Did the job print and collate correctly The problem is so...

Page 155: ...areusingaresupported by the printer 1 From the printer control panel navigate to Menus Reports Print Fonts 2 Select PCL Fonts or PostScript Fonts b Resend the print job Are you using fonts that are supported by the printer Go to step 2 Select a font that is supported by the printer Step 2 Check if the fonts installed on the computer are supported by the printer Are the fonts installed on the compu...

Page 156: ... match the paper loaded in the tray Change the paper loaded in the tray to match the paper size specified in the tray settings Step 3 a Depending on your operating system specify the paper size from Printing Preferences or from the Print dialog b Resend the print job Is the page or image clipped Go to step 4 The problem is solved Step 4 a Reinstall the imaging unit 1 Remove the toner cartridge 2 R...

Page 157: ... the paper loaded in the tray Is the tray set to the type and weight of the paper loaded Go to step 3 Change the paper loaded in the tray to match the paper type and weight specified in the tray settings Step 3 a Depending on your operating system specify the paper type and weight from Printing Preferences or from the Print dialog b Resend the print job Do shadow images still appear on prints Go t...

Page 158: ...oner cartridge a Remove the toner cartridge b Remove the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light can cause print quality problems c Install the imaging unit and then the cartridge d Resend the print job Did the gray background disappear from the prints The problem is solved Go to step 3 Step 3 Replace ...

Page 159: ... paper loaded in the tray Does the paper size match the paper loaded in the tray Go to step 3 Do one or more of the following Specify the paper size from the tray settings to match the paper loaded in the tray Change the paper loaded in the tray to match the paper size specified in the tray settings Step 3 a Depending on your operating system specify the paper size from Printing Preferences or fro...

Page 160: ...ight from the tray settings to match the paper loaded in the tray Step 3 a Depending on your operating system specify the paper type and weight from Printing Preferences or from the Print dialog b Resend the print job Is the paper still curled Go to step 4 The problem is solved Step 4 a Remove the paper from the tray and then turn it over b Resend the print job Is the paper still curled Go to step...

Page 161: ...er type and weight from Printing Preferences or from the Print dialog b Resend the print job Do print irregularities still appear Go to step 4 The problem is solved Step 4 Check if the paper loaded in the tray has texture or rough finishes Are you printing on textured or rough paper From the printer control panel set the paper texture in the Paper menu to match the paper loaded in the tray Go to s...

Page 162: ...ance and then contact customer support at http support le xmark com or your service representative Step 2 Replace the imaging unit and then resend the print job Do the repeating defects still appear Contact customer support at http support lexma rk com or your service representative The problem is solved Print is too dark Action Yes No Step 1 a From the Quality menu on the printer control panel re...

Page 163: ...ht from Printing Preferences or from the Print dialog b Resend the print job Is the print still too dark Go to step 4 The problem is solved Step 4 Check if the paper loaded in the tray has texture or rough finishes Are you printing on textured or rough paper From the printer control panel change the texture settings in the Paper Texture menu to match the paper you are printing on Go to step 5 Step...

Page 164: ...tray Step 3 a Depending on your operating system specify the paper type texture and weight from Printing Preferences or from the Print dialog b Resend the print job Is the print still too light Go to step 4 The problem is solved Step 4 Make sure that the paper has no texture or rough finishes Are you printing on textured or rough paper From the printer control panel change the texture settings in ...

Page 165: ... unit and then resend the print job Is the print still too light Contact customer support The problem is solved Printer is printing blank pages Action Yes No Step 1 a Check if there is packing material left on the imaging unit 1 Remove the toner cartridge and then the imaging unit 2 Checkifthepackingmaterialisproperlyremovedfromtheimaging unit Warning Potential Damage Do not expose the imaging uni...

Page 166: ...ages Go to step 3 The problem is solved Step 3 Replace the imaging unit and then resend the print job Is the printer still printing blank pages Contact customer support The problem is solved Skewed print ABCDE ABCDE ABCDE Action Yes No Step 1 a Move the width and length guides in the tray to the correct positions for the size of the paper loaded b Resend the print job Is the print still skewed Go ...

Page 167: ...p 2 The problem is solved Step 2 Replace the imaging unit and then resend the print job Is the printer printing solid black pages Contact customer support The problem is solved Transparency print quality is poor Action Yes No Step 1 From the printer control panel set the paper type in the Paper menu to match the paper loaded in the tray Is the paper type for the tray set to Transparency Go to step...

Page 168: ... from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Do streaked horizontal lines appear on prints Go to step 4 The problem is solved Step 4 a Reinstall the imaging unit 1 Remove the toner cartridge and then the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more ...

Page 169: ...the tray settings to match the paper loaded in the tray Change the paper loaded in the tray to match the paper texture type and weight specified in the tray settings Step 3 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Do streaked vertical lines appear on prints Go to step 4 The problem...

Page 170: ...mmended type of paper b Resend the print job Do horizontal voids appear on prints Go to step 3 The problem is solved Step 3 a Redistribute the toner in the imaging unit 1 Remove the toner cartridge and then the imaging unit 2 Firmly shake the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print qual...

Page 171: ...nded type of paper a Load the indicated tray or feeder with a recommended type of paper b Resend the print job Do vertical voids appear on prints Go to step 4 The problem is solved Step 4 a Redistribute the toner in the imaging unit 1 Remove the toner cartridge and then the imaging unit 2 Firmly shake the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more...

Page 172: ... ABCDE ABCDE ABCDE Action Yes No Step 1 Reinstall the imaging unit a Remove and then install the imaging unit b Resend the print job Does fog or shading appear on prints Go to step 2 The problem is solved Step 2 Replace the imaging unit and then resend the print job Does fog or shading appear on prints Contact customer support at http support lexmar k com or your service representative The problem...

Page 173: ...th texture or rough finishes Are you printing on textured or rough paper From the Paper menu on the printer control panel set the paper texture Contact customer support Uneven print density Action Yes No Replace the imaging unit and then resend the print job Is the print density uneven Contact customer support The problem is solved Embedded Web Server does not open Action Yes No Step 1 a Turn on t...

Page 174: ...us is Connected Note If the status is Not Connected then the connection may be intermittent or the network cable may be defective Contact your system support person for a solution and then print another network setup page c Open a Web browser and then type the printer IP address d Press Enter Does the Embedded Web Server open The problem is solved Go to step 4 Step 4 Check if the cable connections...

Page 175: ...rary of manuals support documentation drivers and other downloads to help you solve common problems E mail You can send an e mail to the Lexmark team describing your problem A service representative will respond and provide you with information to solve your problem Live chat You can chat directly with a service representative They can work with you to solve your printer problem or provide assista...

Page 176: ...ence to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by th...

Page 177: ...notype Corporation plc Antique Olive Monsieur Marcel OLIVE Apple Chancery Apple Computer Inc Arial The Monotype Corporation plc CG Times Based on Times New Roman under license from The Monotype Corporation plc is a product of Agfa Corporation Chicago Apple Computer Inc Clarendon Linotype Hell AG and or its subsidiaries Eurostile Nebiolo Geneva Apple Computer Inc GillSans The Monotype Corporation p...

Page 178: ...nt or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult your point of purchase or service representative for additional suggestions The manufacturer is not responsible for radio or television interference caused by using other than recommended cab...

Page 179: ...rk com for your local sales office phone number Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste Consult your local authorities for disposal and recycling options Taiwan waste dry cell batteries recycle logo notice According to Article 15 of the Waste Disposal Act in the announcement of Taiwan EPA the producing or the importing manufactureris ...

Page 180: ...y EPA ENERGY STAR requirements as configured when shipped by Lexmark Temperature information Ambient temperature 16 to 32 C 60 to 90 F Shipping and storage temperature 20 to 40 C 4 to 104 F Laser notice The printer is certified in the U S to conform to the requirements of DHHS 21 CFR Chapter I Subchapter J for Class I 1 laser products and elsewhere is certified as a Class I laser product conformin...

Page 181: ... kitettséget PERICOLO Emissione di radiazioni laser invisibili durante la rimozione delle cartucce e del blocco Evitare l esposizione al raggio laser FARE Usynlig laserstråling når kassettene tas ut og sperren er satt ut av spill Unngå eksponering for laserstrålen NIEBEZPIECZEŃSTWO niewidzialne promieniowanie laserowe podczas usuwania kaset i blokady Należy unikać naświetlenia promieniem lasera ОП...

Page 182: ...following methods Using the Hibernate Timeout Using the Schedule Power modes Using the Sleep Hibernate button Factory default Hibernate Timeout for this product in all countries or regions except for EU countries and Switzerland Disabled Factory default value for this product in EU countries or regions and Switzerland 3 days The amount of time the printer waits after a job is printed before it ent...

Page 183: ...network cards or proximity card readers Exposure to radio frequency radiation Theradiatedoutput powerofthisdeviceisfarbelowtheradiofrequencyexposurelimitsoftheFCCandotherregulatory agencies A minimum separation of 20 cm 8 inches must be maintained between the antenna and any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies Industry Canada Can...

Page 184: ...cifications techniques d Industry Canada Notice to users in the European Union This product is in conformity with the protection requirements of EC Council directives 2004 108 EC 2006 95 EC 1999 5 EC and 2009 125 EC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility safety of electrical equipment designed for use within certain voltage...

Page 185: ... essential requirements and other relevant provisions of Directive 1999 5 EC Español Por medio de la presente Lexmark International Inc declara que este producto cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999 5 CE Eesti Käesolevaga kinnitab Lexmark International Inc et seade see toode vastab direktiivi 1999 5 EÜ põhinõuetele ja n...

Page 186: ...rav och övriga relevanta bestämmelser som framgår av direktiv 1999 5 EG STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS LEXMARK LED PRINTERS AND LEXMARK MULTIFUNCTION LASER PRINTERS Lexmark International Inc Lexington KY This limited warranty applies to the United States and Canada For customers outside the U S refer to the country specific warranty information that came with your product...

Page 187: ...r settings and cause counterfeit and or unauthorized products supplies parts materials such as toners and inks software or interfaces to stop working Authorized use of genuine Lexmark products will not be impacted Beforeyoupresentthisproductforwarrantyservice removeallprintcartridges programs data andremovablestorage media unless directed otherwise by Lexmark For further explanation of your warran...

Page 188: ...ntial damages so the limitations or exclusions contained above may not apply to you This limited warranty gives you specific legal rights You may also have other rights that vary from state to state Patent acknowledgment The use of this product or service is subject to the reasonable non discriminatory terms in the Intellectual Property Rights IPR Disclosure of Certicom Corp at the IETF for Ellipt...

Page 189: ...e IETF for Suite B Cryptographic Suites for IPSec implemented in the product or service The use of this product or service is subject to the reasonable non discriminatory terms in the Intellectual Property Rights IPR Disclosure of Certicom Corp at the IETF for Algorithms for Internet Key Exchange version 1 IKEv1 implemented in the product or service Notices 189 ...

Page 190: ...tual display using the Embedded Web Server 116 cleaning exterior of the printer 108 cleaning the printer 108 Close front door 133 Complex page some data may not have printed 39 133 confidential data information on securing 107 confidential jobs modifying print settings 117 confidential print jobs printing from a Macintosh computer 49 printing from Windows 49 Confidential Print menu 73 Configuratio...

Page 191: ...erior of the printer cleaning 108 F factory defaults restoring 119 FCC notices 178 183 finding more information about the printer 8 Finishing menu 89 firmware card 13 Flash Drive menu 85 font sample list printing 50 G General Settings menu 77 green settings Eco Mode 100 Hibernate mode 102 Hibernate Timeout 103 Quiet mode 101 Schedule Power Modes 104 H held jobs printing from a Macintosh computer 4...

Page 192: ... 89 Flash Drive 85 General Settings 77 Help 98 HTML 97 Image 98 IPv6 66 Job Accounting 91 list of 52 Miscellaneous 73 Network x 62 Network Card 64 Paper Loading 59 Paper Size Type 53 Paper Texture 56 Paper Weight 58 Parallel x 69 PCL Emul 94 PDF 93 PostScript 94 Quality 90 Reports 61 64 Security Audit Log 74 Set Date and Time 75 Setup 87 SMTP Setup menu 72 Standard Network 62 Standard USB 68 Subst...

Page 193: ...uality is poor 167 uneven print density 173 white streaks 171 print troubleshooting held jobs do not print 151 incorrect characters print 153 incorrect margins on prints 159 jammed pages are not reprinted 149 job prints from wrong tray 152 job prints on wrong paper 152 jobs do not print 149 Large jobs do not collate 154 multiple language PDF files do not print 149 paper curl 160 paper frequently j...

Page 194: ...y 140 Replace imaging unit 0 estimated pages remain 84 xy 141 Replace maintenance kit 0 estimated pages remain 80 xy 141 Replace unsupported cartridge 32 xy 141 Replace unsupported imaging unit 32 xy 141 Serial option x error 54 141 SMTP server not set up Contact system administrator 142 143 Standard network software error 54 142 Standard parallel port disabled 56 142 Standard USB port disabled 56...

Page 195: ...us 119 checking using the Embedded Web Server 119 conserving 100 storing 110 using genuine Lexmark 108 using recycled paper 100 supplies ordering imaging unit 109 maintenance kit 109 toner cartridge 109 supply notifications configuring 116 supported paper sizes 45 supported paper types and weights 46 T TCP IP menu 65 tips card stock 40 letterhead 41 on using envelopes 40 on using labels 41 transpa...

Page 196: ... Unformatted flash detected 53 143 Universal paper size settings configuring 28 Universal Setup menu 61 unlinking trays 37 Unsupported option in slot x 55 143 Unsupported USB hub please remove 134 updating options in printer driver 21 USB port 19 using Hibernate mode 102 using recycled paper 100 using Schedule Power Modes 104 using the printer control panel 11 Utilities menu 92 V verify print jobs...

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