Action
Yes
No
Step 3
a
Review the tips on avoiding jams. For more information, see “Avoiding
jams” on page 100.
b
Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Contact
customer
support
.
The problem is solved.
Paper jam message remains after jam is cleared
Action
Yes
No
Open front door and remove all trays.
a
Clear any jammed pages.
Note:
Make sure all paper fragments are removed.
b
Press
to clear the message and continue printing.
Does the paper jam message remain?
Contact
customer
support.
The problem is solved.
Jammed pages are not reprinted
Action
Yes
No
a
Turn on jam recovery.
1
From the printer control panel, navigate to:
>
Settings
>
>
General Settings
>
>
Recovery
>
>
Jam Recovery
>
2
Press the arrow buttons until
On
or
Auto
appears, and then press
.
b
Resend the pages that did not print.
Were the jammed pages reprinted?
The problem is solved. Contact
customer
support.
Troubleshooting
125