C
HECK
TO
SEE
IF
THE
OPTION
IS
CONNECTED
TO
THE
PRINTER
1
Turn the printer off using the power switch.
2
Unplug the power cord from the wall outlet, and then from the printer.
3
Check the connection between the option and the printer.
M
AKE
SURE
THE
OPTION
IS
INSTALLED
CORRECTLY
Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not
listed, then reinstall it. For more information, see the hardware setup documentation that came with the option, or
go to
www.lexmark.com
to view the option instruction sheet.
M
AKE
SURE
THE
OPTION
IS
SELECTED
From the computer you are printing from, select the option.
For more information, see “Updating available options in the printer driver” on page 47.
Paper tray problems
Try one or more of the following:
M
AKE
SURE
THE
PAPER
IS
LOADED
CORRECTLY
1
Open the paper tray.
2
Check for paper jams or misfeeds.
3
Make sure the paper guides are aligned against the edges of the paper.
4
Make sure the paper tray closes properly.
R
ESET
THE
PRINTER
Turn the printer off, wait about 10 seconds, and then turn the printer on.
M
AKE
SURE
THE
PAPER
TRAY
IS
INSTALLED
CORRECTLY
If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not
be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that
came with the paper tray, or go to
http://support.lexmark.com
to view the paper tray instruction sheet.
2,000-sheet drawer problems
C
HECK
THE
DRAWER
CONNECTION
Make sure the 2,000
‑
sheet drawer is properly connected to the printer.
Troubleshooting
294