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Lenovo ThinkStation P920 Hardware Maintenance Manual Download Page 7

About this manual

This manual provides service and reference information for ThinkStation

® 

computers listed on the front 

cover.

Use this manual along with the advanced diagnostic tests to troubleshoot problems.

Important:

This manual is intended only for trained service technicians who are familiar with ThinkStation 

computers. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. 
Before servicing a ThinkStation computer, be sure to read and understand Chapter 1 “Read this first: 
Important safety information” on page 1.

© Copyright Lenovo 2017

v

Summary of Contents for ThinkStation P920

Page 1: ...P920 Hardware Maintenance Manual Machine Types 30BD 30BV and 30BC ...

Page 2: ...afety information on page 1 and Appendix G Notices on page 233 First Edition October 2017 Copyright Lenovo 2017 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Page 3: ...computer 57 Maintenance 57 Basic maintenance tips 57 Good maintenance practices 58 Keeping your computer current 58 Moving your computer 59 Chapter 5 Security 61 Locking your computer 61 Locking the computer cover 61 Attaching a Kensington style cable lock 62 Viewing and changing security settings in the Setup Utility program 62 Using passwords and Windows accounts 63 Using fingerprint authenticat...

Page 4: ...ooling air baffle 107 Device in a flex bay 109 Storage drive in the front access storage enclosure 112 Device in the multi drive conversion kit 117 3 5 inch storage drive 128 2 5 inch storage drive 131 Front fan assembly 137 Rear fan assembly 138 M 2 solid state drive 140 Power supply assembly 150 Memory module 152 PCIe card 155 Full length PCIe card 163 Super capacitor module 170 Multi function b...

Page 5: ...25 Recycling information for Japan 225 Recycling information for Brazil 226 Battery recycling information for Taiwan 226 Battery recycling information for the European Union 227 Appendix E Restriction of Hazardous Substances RoHS Directive 229 Appendix F ENERGY STAR model information 231 Appendix G Notices 233 Appendix H Trademarks 235 Copyright Lenovo 2017 iii ...

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Page 7: ...oubleshoot problems Important This manual is intended only for trained service technicians who are familiar with ThinkStation computers Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively Before servicing a ThinkStation computer be sure to read and understand Chapter 1 Read this first Important safety information on page 1 Copyright Lenovo 2017 v ...

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Page 9: ...ower cord connectors are securely and completely plugged into receptacles Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating such as deformed plastic at the ac input or anywhere on the power adapter Do not use any power cords where the electrical contacts on either end show signs of corrosion or overheating or where the power cord appears to have b...

Page 10: ...the skin Before you open the computer cover turn off the computer disconnect power and wait approximately 10 minutes for the components to cool Electrical safety CAUTION Electrical current from power telephone and communication cables can be hazardous To avoid personal injury or equipment damage disconnect the attached power cords telecommunication systems networks and modems before you open the c...

Page 11: ...disconnected from a circuit First check that it has been powered off Always look carefully for possible hazards in your work area Examples of these hazards are moist floors nongrounded power extension cables power surges and missing safety grounds Do not touch live electrical circuits with the reflective surface of a plastic dental mirror The surface is conductive such touching can cause personal ...

Page 12: ...moved or tampered with Handling electrostatic discharge sensitive devices Any computer part containing transistors or integrated circuits ICs should be considered sensitive to electrostatic discharge ESD ESD damage can occur when there is a difference in charge between objects Protect against ESD damage by equalizing the charge so that the machine the part the work mat and the person handling the ...

Page 13: ...n Spanish DANGER Electrical current from power telephone and communication cables is hazardous To avoid a shock hazard Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attache...

Page 14: ...ot Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations CAUTION When laser products such as CD ROMs DVD ROM drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation...

Page 15: ...and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 Chapter 1 Read this first Important safety information 7 ...

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Page 17: ... 18 kg 37 lb 32 kg 70 5 lb 55 kg 121 2 lb 1 2 Chapter 1 Read this first Important safety information 9 ...

Page 18: ...cte os cabos conforme descrito na tabela apresentada a seguir ao instalar mover ou abrir tampas deste produto ou de dispositivos conectados Para Conectar Para Desconectar 1 DESLIGUE Tudo 2 Primeiramente conecte todos os cabos aos dispositivos 3 Conecte os cabos de sinal aos conectores 4 Conecte os cabos de alimentação às tomadas 5 LIGUE os dispositivos 1 DESLIGUE Tudo 2 Primeiramente remova os cab...

Page 19: ... laser integrado da Classe 3A ou da Classe 3B Observe o seguinte Radiação a laser quando aberto Não olhe diretamente para o feixe a olho nu ou com instrumentos ópticos e evite exposição direta ao feixe 18 kg 37 lb 32 kg 70 5 lb 55 kg 121 2 lb CUIDADO Utilize procedimentos de segurança para levantar equipamentos CUIDADO O botão de controle de alimentação do dispositivo e o botão para ligar desligar...

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Page 21: ...1 2 Chapter 1 Read this first Important safety information 13 ...

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Page 23: ...qu une seule main pour connecter ou déconnecter les câbles d interface Ne mettez jamais un équipement sous tension en cas d incendie ou d inondation ou en présence de dommages matériels Avant de retirer les carters de l unité mettez celle ci hors tension et déconnectez ses cordons d alimentation ainsi que les câbles qui la relient aux réseaux aux systèmes de télécommunication et aux modems sauf in...

Page 24: ...appropriée Ne pas la jeter à l eau l exposer à des températures supérieures à 100 C chercher à la réparer ou à la démonter Ne pas mettre la pile à la poubelle Pour la mise au rebut se reporter à la réglementation en vigueur ATTENTION Si des produits à laser tels que des unités de CD ROM de DVD ROM des unités à fibres optiques ou des émetteurs sont installés prenez connaissance des informations sui...

Page 25: ...en Aus Sicherheitsgründen Bei Gewitter an diesem Gerät keine Kabel anschließen oder lösen Ferner keine Installations Wartungs oder Rekonfigurationsarbeiten durchführen Gerät nur an eine Schutzkontaktsteckdose mit ordnungsgemäß geerdetem Schutzkontakt anschließen Alle angeschlossenen Geräte ebenfalls an Schutzkontaktsteckdosen mit ordnungsgemäß geerdetem Schutzkontakt anschließen Die Signalkabel na...

Page 26: ...umbatterie nur durch eine Batterie mit der Teilenummer 45C1566 oder eine gleichwertige vom Hersteller empfohlene Batterie ersetzen Enthält das System ein Modul mit einer Lithiumbatterie dieses nur durch ein Modul desselben Typs und von demselben Hersteller ersetzen Die Batterie enthält Lithium und kann bei unsachgemäßer Verwendung Handhabung oder Entsorgung explodieren Die Batterie nicht mit Wasse...

Page 27: ... Maschine beachten ACHTUNG Mit dem Netzschalter an der Einheit und am Netzteil wird die Stromversorgung für die Einheit nicht unterbrochen Die Einheit kann auch mit mehreren Netzkabeln ausgestattet sein Um die Stromversorgung für die Einheit vollständig zu unterbrechen müssen alle zum Gerät führenden Netzkabel vom Netz getrennt werden 1 2 Chapter 1 Read this first Important safety information 19 ...

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Page 29: ...La corrente elettrica proveniente dai cavi di alimentazione del telefono e di comunicazione può essere pericolosa Per evitare il rischio di scosse elettriche Chapter 1 Read this first Important safety information 21 ...

Page 30: ...recchiature 2 Innanzitutto collegare tutti i cavi alle unità 3 Collegare i cavi di segnale ai connettori 4 Collegare i cavi di alimentazione alla presa 5 Accendere l unità 1 SPEGNERE le apparecchiature 2 Innanzitutto rimuovere i cavi di alimentazione dalla presa 3 Rimuovere i cavi di segnale dai connettori 4 Rimuovere tutti i cavi dalle unità ATTENZIONE Quando si sostituisce la batteria al litio u...

Page 31: ... Aprendo l unità vengono emesse radiazioni laser Non fissare il fascio non guardarlo direttamente con strumenti ottici ed evitare l esposizione al fascio 18 kg 32 kg 55 kg ATTENZIONE Prestare attenzione nel sollevare l apparecchiatura ATTENZIONE Il pulsante di controllo dell alimentazione presente sull unità e l interruttore dell alimentatore non disattivano l alimentazione corrente fornita all un...

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Page 33: ...ntenimiento o reconfiguración de este producto durante una tormenta eléctrica Conecte todos los cables de alimentación a tomas de corriente debidamente cableadas y conectadas a tierra Cualquier equipo que se conecte a este producto también debe conectarse a tomas de corriente debidamente cableadas Siempre que sea posible utilice una sola mano para conectar o desconectar los cables de señal Chapter...

Page 34: ...s dispositivos PRECAUCIÓN Cuando sustituya una batería de litio utilice solamente una batería número de pieza 45C1566 u otra de tipo equivalente recomendada por el fabricante Si su sistema dispone de un módulo que contiene una batería de litio reemplácelo sólo con el mismo tipo de módulo del mismo fabricante La batería contiene litio y puede explotar si no se utiliza manipula o desecha correctamen...

Page 35: ...ocedimientos seguros al levantar el equipo PRECAUCIÓN El botón de control de alimentación del dispositivo y el interruptor de alimentación de la fuente de alimentación no desconectan la corriente eléctrica suministrada al dispositivo Además el dispositivo podría tener más de un cable de alimentación Para suprimir toda la corriente eléctrica del dispositivo asegúrese de que todos los cables de alim...

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Page 37: ...lways On USB 3 0 connector 6 USB 3 0 connectors 3 7 Optical drive eject close button available on some models 8 Photoelectric sensor 9 Storage drive activity indicator 10 Power indicator Note The orientation of the ThinkStation logo plate on the front of your computer is adjustable When you lay the computer on its side you can slightly pull out the logo plate turn it 90 degree counterclockwise and...

Page 38: ...r Manager program 6 USB 3 0 connector 3 Use this connector to attach a USB compatible device such as a USB keyboard mouse storage drive or printer 7 Optical drive eject close button Press the button to eject or close the tray of the optical drive 8 Photoelectric sensor This sensor receives the flash light initiated by the Lenovo PC Diagnostic application installed in the smartphone Then the sensor...

Page 39: ... the corresponding connectors on the computer to optimize the performance Depending on your computer model the preinstalled cards might vary One or more graphics cards might be installed to provide the following connectors DisplayPort connector Digital Visual Interface DVI connector Mini DisplayPort connector DisplayPort connector Use this connector to attach a high performance monitor a direct dr...

Page 40: ...e or printer 7 USB 3 0 connectors 4 Use this connector to attach a USB compatible device such as a USB keyboard mouse storage drive or printer 8 14 PCIe card area To further improve the computer performance you can install PCIe cards into this area Depending on your computer model the preinstalled cards might vary 9 Security lock slot Attach a Kensington style cable lock to the security lock slot ...

Page 41: ...computer and removing the computer cover on page 103 Figure 3 Component locations 1 Power supply assembly 2 M 2 solid state drive holder 3 M 2 solid state drive available on some models 4 Memory modules 5 Multi function bracket in the upper position 6 Front fan assembly 7 Storage drives or a storage drive bay cover 8 Flex bays 9 Storage drives 10 Front fan assembly 11 Multi function bracket in the...

Page 42: ... service CRUs Refer to parts that can be installed or replaced easily by customer themselves or by trained service technicians at an additional cost Optional service CRUs Refer to parts that can be installed or replaced by customers with a greater skill level Trained service technicians can also provide service to install or replace the parts under the type of warranty designated for the customer ...

Page 43: ...Figure 4 Major FRUs and CRUs Chapter 2 Product overview 35 ...

Page 44: ...cal drive available on some models Yes No 15 Flex module available on some models Yes No 16 Front access storage enclosure available on some models Yes No 17 Front fan assembly 2 Yes No 18 Multi function bracket 2 Yes No 19 Blind connect assembly No No 20 Hard disk drive or hybrid drive amount and combination vary by model Yes No 21 Solid state drive amount and combination vary by model Yes No 22 ...

Page 45: ...ries Number FRU description Self service CRU Optional service CRU a Lenovo factory recovery USB key No No b Power cord Yes No c Lenovo recovery disc set No No d Keyboard Yes No e Mouse Yes No f Miscellaneous parts kits No No For detailed FRU and CRU information such as the FRU part numbers and supported computer models go to http www lenovo com serviceparts lookup Chapter 2 Product overview 37 ...

Page 46: ...9 Microprocessor fan connector 2 10 Microprocessor 1 memory slot 1 11 Microprocessor 1 memory slot 5 12 Microprocessor 1 memory slot 3 13 Microprocessor 1 memory slot 7 14 Optical drive fan connectors 15 VROC connector 16 4 pin power connector 17 4 pin power connector 18 Front fan assembly connector 19 M 2 solid state drive slot 2 20 M 2 solid state drive slot 1 21 Blind connect assembly BCA 2 con...

Page 47: ...AS connector SATA 1 4 connector 45 Front USB 3 0 connector 46 Front USB 3 0 connector 47 Thunderbolt control connector 48 Trusted Cryptography Module TCM connector 49 Front panel connector 50 Four digit diagnostics display connector 51 PCIe 3 0 x4 card slot 5 52 PCIe 3 0 x4 card slot 4 53 PCIe 3 0 x16 card slot 3 54 PCIe 3 0 x4 card slot 2 55 PCIe 3 0 x16 card slot 1 56 Microprocessor 2 memory slo...

Page 48: ...ge 103 for instructions on how to install or replace internal storage drives for your computer The following illustration shows the locations of the storage drive bays Note The computer hardware might look slightly different from the illustration Figure 7 Drive bay locations 1 M 2 solid state drive slots 2 2 SD card slot 3 Flex bays 3 4 Storage drive bays 2 5 Optional storage drive bays 2 6 PCIe c...

Page 49: ...ter model the following parts might be preinstalled in the multi drive conversion kit Hard disk drive Slim optical drive Optical drive Slim optical drive adapter 4 Storage drive bays 2 You can install hard disk drives solid state drives or hybrid drives in the storage drive bays 5 Optional storage drive bays 2 If you want to install storage drives into the 5 optional storage drive bays contact the...

Page 50: ...omputer model some features might vary or not apply Information about your computer To view basic information such as microprocessor and memory information about your computer do the following 1 Click the Start button to open the Start menu 2 Depending on your Microsoft Windows operating system version do one of the following For Windows 7 Right click Computer and then click Properties For Windows...

Page 51: ...n some models Solid state drive available on some models To view the amount of storage drive space do the following 1 Depending on your Windows version do one of the following For Windows 7 Click the Start button to open the Start menu Right click Computer and then click Manage For Windows 10 Right click the Start button to open the Start context menu 2 Click Disk Management and follow the instruc...

Page 52: ...automatic voltage sensing power supply Wireless features Depending on your computer model the following wireless features are supported Wireless LAN Bluetooth System management features Ability to store power on self test POST hardware test results Desktop Management Interface DMI Desktop Management Interface provides a common path for users to access information about all aspects of a computer Th...

Page 53: ...SM basic input output system BIOS and SM software The SMBIOS specification defines data structures and access methods in a BIOS Therefore a user or an application can store and retrieve information specific about the computer in question Wake on LAN WOL Wake on LAN is an Ethernet computer networking standard that allows a computer to be turned on or woken up by a network message The message is usu...

Page 54: ...Storage without package From 10 C 14 F to 60 C 140 F Humidity Operating 10 80 non condensing Storage 10 90 non condensing Altitude Operating From 15 2 m 50 ft to 3048 m 10 000 ft Storage From 15 2 m 50 ft to 10 668 m 35 000 ft Electrical input Input voltage From 100 V ac to 240 V ac Input frequency 50 60 Hz Programs This section provides information about the programs on your computer Accessing a ...

Page 55: ... program icons 3 Follow the instructions under grayed out icons to locate the icon for the desired program Then double click the icon to install the program An introduction to Lenovo programs This section provides information about the major Lenovo programs available on your operating system Note Depending on your computer model some of the following programs might not be available Fingerprint Man...

Page 56: ...ic tests system information collection security status and support information along with hints and tips for maximum system performance Lenovo ThinkVantage Tools Windows 7 The Lenovo ThinkVantage Tools program provides easy access to various tools to help your work more easily and securely Recovery Media Windows 7 The Recovery Media program enables you to restore the contents of the hard disk driv...

Page 57: ...fication area add the icon to the notification area See the Windows help system 2 Follow the instructions on the screen and the hover text to adjust the volume mute the speaker or unmute the speaker Using a disc This section provides instructions on how to use a disc and the optical drive Guidelines about using the optical drive When using the optical drive follow these guidelines Do not place the...

Page 58: ... optical drive The tray slides out of the drive 2 Carefully remove the disc from the tray 3 Press the eject close button again or gently push the tray forward to close the tray Note If the tray does not slide out of the drive when you press the eject close button turn off your computer Then insert a straightened paper clip into the emergency eject hole adjacent to the eject close button Use the em...

Page 59: ...he Ethernet connector Connecting to a wireless LAN You can connect your computer to a wireless LAN without the use of an Ethernet cable but by means of radio waves only Note The wireless LAN feature is available only on some models To establish a wireless LAN connection do the following 1 Ensure that a wireless LAN is available and the wireless LAN feature on your computer is working 2 Click the w...

Page 60: ...distance of about 10 m 32 8 ft from your computer 2 Click the Bluetooth icon in the Windows notification area on the taskbar Then click Add a Device and follow the instructions on the screen Note If the Bluetooth icon is not displayed in the Windows notification area add the icon to the notification area See the Windows help system 52 P920 Hardware Maintenance Manual ...

Page 61: ...ing an antiglare filter placed over the screen might be helpful However these filters might affect the clarity of the image on the screen try them only after you have exhausted other methods of reducing glare Air circulation Your computer produces heat The computer has a fan that pulls in fresh air and forces out hot air through the air vents Blocking the air vents can cause overheating which migh...

Page 62: ... who have hearing vision and mobility limitations with greater access to information and technology This section provides information about the ways these users can get the most out of their computer experience You also can get the most up to date accessibility information from the following Web site http www lenovo com accessibility Keyboard shortcuts The following list contains keyboard shortcut...

Page 63: ...eyboard Adjust keyboard settings to make your keyboard easier to use For example you can use your keyboard to control the pointer and type certain key combinations easier Personalized mouse Adjust mouse settings to make your mouse easier to use For example you can change the pointer appearance and make it easier to manage windows with the mouse Speech Recognition Speech Recognition enables you to ...

Page 64: ...ently do the following Change the size of all the items on your screen For Windows 7 1 Right click a blank area on the desktop 2 Click Screen resolution Make text and other items larger or smaller 3 Follow the on screen instructions to change the item size 4 Click Apply This change will take effect the next time you log in to the operating system For Windows 10 1 Right click a blank area on the de...

Page 65: ...tlets and disconnect all cables that are connected to the computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble free operation Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer Dust buildup compounds problems associated with glare so remember to clean the screen periodically Wipe the screen surfac...

Page 66: ...s the cause of a problem Create Product Recovery discs See Recovery information on page 91 for more information about using Product Recovery discs to restore the hard disk drive to the factory default settings Keeping your computer current In most cases it is a good practice to have the most up to date operating system update patches software programs and device drivers This section provides instr...

Page 67: ...the computer 3 If you saved the original shipping cartons and packing materials use them to pack the units If you are using different cartons cushion the units to avoid damage Moving your computer to another country or region When you move your computer to another country or region you must take local electrical standards into consideration If the local electrical outlet style is different from th...

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Page 69: ...uter cover Locking the computer cover helps prevent unauthorized people from gaining access to the inside of your computer Your computer might come with a key lock 1 that is built into the computer cover The keys for the key lock are attached to the rear of the machine For security store the keys in a secure place when you are not using them Note The key lock and keys are available only on some mo...

Page 70: ...at http www lenovo com support Figure 10 Kensington style cable lock Viewing and changing security settings in the Setup Utility program To view and change security settings in the Setup Utility program do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 67 2 Select Security 3 Follow the instructions on the right side of the screen to view and change s...

Page 71: ...he program refer to the help system of the program For Windows 10 Use the fingerprint tool provided by the Windows operating system Click the Start button to open the Start menu and then click Settings Accounts Sign in options Follow the instructions on the screen To use the fingerprint reader refer to the documentation shipped with the fingerprint keyboard or located on the Lenovo Support Web sit...

Page 72: ...inst viruses Your computer is preinstalled with an antivirus program to help you guard against detect and eliminate viruses Lenovo provides a full version of antivirus software on your computer with a free 30 day subscription After 30 days you must renew the license to continue receiving the antivirus software updates Note Virus definition files must be kept up to date to guard against new viruses...

Page 73: ... if changes have been made on the computer such as hardware software or the computer call in location You might have to purchase a subscription to activate the Computrace Agent software Trusted Platform Module TPM TPM is a secure cryptoprocessor that stores cryptographic keys which in turn protects information stored in your computer Intel BIOS guard The BIOS guard module cryptographically verifie...

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Page 75: ... information see Using BIOS passwords on page 69 To view and change the configuration settings follow the instructions on the screen Changing the display mode of the Setup Utility program You can use the Setup Utility program in the graphic mode or the text mode according to your needs Text mode The keys on the keyboard used to perform various tasks are displayed at the bottom of the screen Note T...

Page 76: ...r On and press Enter 3 Select the feature you want to enable or disable and press Enter 4 Select the desired setting and press Enter 5 To save settings and exit the Setup Utility program press F10 or Fn F10 depending on the keyboard settings Then select Yes in the window displayed and press Enter Enabling or disabling the ErP LPS compliance mode Lenovo computers meet the eco design requirements of...

Page 77: ...ility program press F10 or Fn F10 depending on the keyboard settings Then select Yes in the window displayed and press Enter To bypass the error message and log in to the operating system do one of the following Press F2 or Fn F2 depending on the keyboard settings Start and then exit the Setup Utility program See Starting the Setup Utility program on page 67 and Exiting the Setup Utility program o...

Page 78: ...nauthorized access to the data on the internal storage drive such as a hard disk drive When a hard disk password is set you are prompted to enter a valid password each time you try to access the storage drive Notes Even if the storage drive is removed from one computer and installed in another the hard disk password is still valid If the hard disk password is forgotten there is no way to reset the...

Page 79: ...er cover and connect the power cord See Chapter 9 Hardware removal and installation on page 103 6 Turn on the computer and leave it on for approximately 10 seconds Then turn off the computer by holding the power button for approximately five seconds 7 Repeat step 1 and step 2 8 Move the Clear CMOS Recovery jumper back to the standard position pin 1 and pin 2 9 Reinstall the computer cover and conn...

Page 80: ...fan speed level indicates better thermal performance with more noise To change the fan speed level do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 67 2 Select Power Fan Control Stepping and press Enter 3 Select a fan speed level and press Enter 4 To save settings and exit the Setup Utility program press F10 or Fn F10 depending on the keyboard setti...

Page 81: ...ht not provide the instructions on how to record the update disc See Recording a disc on page 50 Recovering from a BIOS update failure To recover from a BIOS update failure do the following 1 Remove any media from the drives and turn off all connected devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remo...

Page 82: ...age reliability and fault tolerance compared with single drive storage systems Data loss resulting from a drive failure can be prevented by reconstructing missing data from the remaining drives Note For RAID 0 the missing data resulting from a drive failure cannot be reconstructed Configuring RAID with Intel RSTe If your computer comes with the Intel RSTe configuration utility you can follow the s...

Page 83: ...s might not be displayed because the number of installed SATA storage drives varies c Select Disks Select a storage drive and press Enter Then select X and press Enter to add it to a group d Strip Size if applicable Select a strip size and press Enter e Capacity Customize the capacity of the RAID volume The default RAID volume is the largest value 6 Select Create Volume and press Enter to create a...

Page 84: ...ult tolerance RAID 00 spanned storage drive group with a series of RAID 0 storage drive groups Consists of two or four SATA or SAS storage drives Supported strip size 64 KB 128 KB 256 KB 512 KB or 1 MB Better performance without fault tolerance RAID 1 mirrored disk array Consists of two or four SATA or SAS storage drives Improved read performance and 100 redundancy RAID 10 striped and mirrored dis...

Page 85: ...y Changes and press Enter When promoted select Confirm and press Enter Then select Yes and press Enter to save the storage drive selection Finally select OK and press Enter d Virtual Drive Name You can type a preferred name for the volume name e Strip Size if applicable Select a strip size and press Enter 7 Select Save Configuration and press Enter When promoted select Confirm and press Enter Then...

Page 86: ...r computer Storage drive requirements for RAID levels Your computer supports the following RAID levels RAID 0 striped disk array Consists of at least two M 2 solid state drives Supported strip size 4 KB 8 KB 16 KB 32 KB 64 KB or 128 KB Better performance without fault tolerance RAID 1 mirrored disk array Consists of two M 2 solid state drives Improved reading performance and 100 redundancy RAID 10...

Page 87: ... add it to a group d Stripe Size if applicable Select a stripe size and press Enter e Capacity Customize the capacity of the RAID volume The default RAID volume is the largest value 7 Select Create Volume and press Enter to create a RAID volume 8 To save settings and exit the Setup Utility program press F10 or Fn F10 depending on the keyboard settings select Yes in the window displayed and press E...

Page 88: ...6 To save settings and exit the Setup Utility program press F10 or Fn F10 depending on the keyboard settings select Yes in the window displayed and press Enter 80 P920 Hardware Maintenance Manual ...

Page 89: ...he type of problem you are experiencing If these troubleshooting instructions do not resolve your problem continue with the next step 4 Run the diagnostic program See Diagnosing problems on page 89 If the diagnostic program does not resolve your problem continue with the next step 5 Recover your operating system See Recovery information on page 91 6 If none of these actions solve your problem cont...

Page 90: ... computers that have a front audio panel ensure that the volume is not set too low Ensure that your external speakers and headphones if used are connected to the correct audio connectors on the computer Most speaker cables are color coded to match the connectors Note When external speaker or headphone cables are connected to the audio connectors the internal speaker if present is disabled In most ...

Page 91: ...ubsystem A bootable recovery medium such as the Product Recovery CD cannot be used to start your computer Solution Ensure that the CD or DVD drive is set as the top priority of the Boot Priority Order in the Setup Utility program Refer to Selecting a temporary startup device on page 72 for information about viewing and changing the startup sequence Note On some computer models the startup sequence...

Page 92: ...external device in each SCSI chain is terminated correctly For more information see your SCSI documentation Storage drive problems Some or all storage drives are missing from the Setup Utility program Solutions Ensure that the signal cables and power cables for all the storage drives are connected correctly If the computer is installed with SAS storage drives ensure that the AVAGO MegaRAID adapter...

Page 93: ...plex mode might degrade performance cause data loss or result in lost connections When a Gigabit Ethernet model computer is used at a speed of 1000 Mbps the Ethernet LAN connection fails or errors occur Solution Connect the network cable to the Ethernet connector using Category 5 wiring and a 100 BASE T hub switch not 100 BASE X A Gigabit Ethernet model computer should connect to the network at a ...

Page 94: ... Expand Bluetooth Radios to display the Bluetooth devices Then right click each Bluetooth device and then Click Enable 4 Expand Network adapters Then right click each Bluetooth device and then Click Enable For Windows 10 1 Right click the Start button to open the Start context menu 2 Click Device Manager Type the administrator password or provide confirmation if prompted 3 Expand Bluetooth to disp...

Page 95: ...m File Explorer This PC 4 Right click your C drive and then click Properties 5 Click the Tools tab 6 Depending on your Windows version do one of the following For Windows 7 Click Defragment now For Windows 10 Click Optimize Select the desired drive and then click Optimize 7 Follow the instructions on the screen The free storage drive space is insufficient Solutions Free up the storage drive space ...

Page 96: ... connector on the computer to the serial device If the serial device has its own power cord connect the power cord to a grounded electrical outlet Turn on the serial device and keep the device online Install any programs supplied with the serial device Refer to the documentation that comes with the serial device for more information If you added one serial connector adapter ensure that the adapter...

Page 97: ...om support and follow the instructions on the screen A device does not work properly due to device driver problems Solution Update the device driver See Keeping your computer current on page 58 Diagnosing problems Many computer problems can be solved without outside assistance If you experience a problem with your computer the first place to start is the troubleshooting information in your compute...

Page 98: ... site at http www lenovo com support For additional information see the Lenovo Companion help system Diagnosing problems with ThinkStation Diagnostics on the Windows 7 and Windows 10 operating systems ThinkStation Diagnostics is preinstalled on your computer and also is available for download at http www lenovo com diags Note If you install Windows 7 by yourself ensure that ThinkStation Diagnostic...

Page 99: ...agnostic program do the following 1 Turn on the computer If the computer cannot be turned on go to Basic procedure for resolving computer problems on page 81 If an error code is displayed go to Symptom to FRU index on page 96 for error code descriptions and troubleshooting hints 2 Repeatedly press and release the F10 key when turning on the computer The main screen of the UEFI diagnostic program i...

Page 100: ...re the entire storage drive to the factory default settings If your computer comes with the recovery disc set follow the instructions shipped with the disc set If your computer does not come with the recovery disc set contact the Lenovo Customer Support Center to order a recovery disc set See Calling for service on page 214 Recovery information for Windows 10 To recover your Windows 10 operating s...

Page 101: ...ting a temporary startup device on page 72 Then follow the instructions on the screen to choose the appropriate recovery solution Use the recovery USB key provided by Lenovo to restore the entire storage drive to the factory default settings If your computer comes with the recovery USB key follow the instructions shipped with the USB key If your computer does not come with the recovery USB key con...

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Page 103: ... all display controls to the middle position 4 Turn on all external devices 5 Turn on the computer Look for displayed error codes Listen for beep codes Look for readable instructions or a main menu on the display If you did not receive the correct response proceed to step 6 on page 95 If you do receive the correct response proceed to step 7 on page 95 6 Look at the following conditions and follow ...

Page 104: ...software set up between working and non working systems will often lead to problem resolution Symptom to FRU index The Symptom to FRU index lists error symptoms and possible causes The most likely cause is listed first Always begin with Service checkout on page 95 This index can also be used to help you decide which FRUs to have available when servicing a computer If you are unable to correct the ...

Page 105: ...ation Power cord On Off switch connector On Off switch power supply connector System board power supply connectors Microprocessor connection Reseat connectors Check the power cord for continuity Power cord Check the power on switch for continuity Power on switch Beep symptoms Beep symptoms are tones or a series of tones separated by pauses intervals without sound during POST The following table de...

Page 106: ...on Whether the boot drive is working If the POST detects a problem an error message appears on the screen A single problem might cause several error messages to appear When you correct the cause of the first error message the other error messages probably will not appear on the screen the next time Error code POST error message Description Action 0135 CPU fan failure System fan failure Power fan f...

Page 107: ...remove some add in cards For the system that supports UEFI set UEFI as the first priority or disable CSM in BIOS setup 8999 Not enough PCIe PCI MMIO resources Currently only one video card is enabled Remove some PCIe cards or enter BIOS Setup and enable Above 4GB Decode This error message is displayed when the PCIe PCI MMIO memory mapped input output resources are insufficient For the 32 bit opera...

Page 108: ...for flashing cursor 1 System Board 2 Primary Hard Disk Drive 3 Hard Disk Drive Cable Incorrect memory size during POST 1 Run the Memory tests 2 Memory Module 3 System Board Insert a Diskette icon appears with a known good diagnostics diskette in the first 3 5 inch diskette drive 1 System Board 2 Diskette Drive Cable 3 Network Adapter Intensity or color varies from left to right of characters and c...

Page 109: ...failure system board connector 1 External Device Self Test OK 2 External Device 3 Cable 4 System Board Serial or parallel connector device failure adapter connector 1 External Device Self Test OK 2 External Device 3 Cable 4 Alternate Adapter 5 System Board Some or all keys on the keyboard do not work 1 Keyboard 2 Keyboard Cable 3 System Board Undetermined problems This section provides instruction...

Page 110: ... through 3 until you find the failing device or adapter If all devices and adapters have been removed and the problem continues replace the system board See System board on page 207 102 P920 Hardware Maintenance Manual ...

Page 111: ...ll or replace a new part When possible remove the new part from the static protective package and install it directly in the computer without setting the part down When this is not possible place the static protective package on a smooth level surface and place the part on the package Do not place the part on the computer cover or other metal surface Preparing your computer and removing the comput...

Page 112: ...RU or will come a few days after the CRU arrives Removing and installing hardware This section provides instructions on how to remove and install hardware for your computer You can expand the capabilities of your computer and maintain your computer by removing or installing hardware Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this f...

Page 113: ...ollowing 1 Prepare your computer See Preparing your computer and removing the computer cover on page 103 2 Lay the computer on its side for easier access to the cover presence switch bracket 3 Locate the cover presence switch bracket See Computer components on page 33 4 Note the routing of the cover presence switch cable and then disconnect the cover presence switch cable from the system board 5 P...

Page 114: ...racket 7 To install the cover presence switch do the following Insert the end of the new cover presence switch with the post into the circle clip 2 of the cover presence switch bracket Ensure that the clip 1 is placed between the two branched cables of the new cover presence switch Then press the cover presence switch downward until it snaps into position Figure 14 Installing the cover presence sw...

Page 115: ... 38 What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 210 Direct cooling air baffle Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 To remove or install the direc...

Page 116: ... air baffle hold the handle 1 to pull the direct cooling air baffle out of the chassis Figure 16 Removing the direct cooling air baffle 3 To install the direct cooling air baffle do the following 108 P920 Hardware Maintenance Manual ...

Page 117: ...rect cooling air baffle slightly to avoid any interference with other components in the chassis What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 210 Device in a flex bay Attention Do not open your computer or attempt any repair before reading and understanding the Chapter ...

Page 118: ...e the direct cooling air baffle See Direct cooling air baffle on page 107 3 Locate the flex bay See Internal storage drives on page 40 4 To remove an optical drive do the following a Disconnect the cables from the optical drive Note If you are removing other supported devices from the flex bay disconnect any additional cables b Press the tab 1 downward and push the optical drive to the front of th...

Page 119: ... the front of the chassis until it snaps into position Figure 20 Installing the optical drive c Connect the cables to the new optical drive Note If you are installing other supported devices connect any additional cables See Parts on the system board on page 38 6 Reinstall the direct cooling air baffle See Direct cooling air baffle on page 107 What to do next To work with another piece of hardware...

Page 120: ...oes not reside on the storage drive installed in the front access storage enclosure Attention If any of the above requirements are not met do not remove or install the storage drive when the computer is turned on Otherwise data on the storage drive might get damaged 3 5 inch storage drive To remove or install a 3 5 inch storage drive do the following 1 Before removing an old 3 5 inch storage drive...

Page 121: ...nt access storage enclosure do the following a Flex both sides of the bracket and align pins 1 on the bracket with the corresponding holes in the new 3 5 inch storage drive Notes Ensure that the circuit board faces downward and the connectors face toward the rear of the bracket Do not touch the circuit board on the storage drive Figure 24 Installing the 3 5 inch storage drive into the bracket Chap...

Page 122: ...rage drive To remove or install a 2 5 inch storage drive do the following 1 Before removing an old 2 5 inch storage drive safely eject the old storage drive from the operating system first For more information see the Windows help system 2 Unlock the enclosure cover with the provided key as shown Press the notch a to open the enclosure cover Figure 26 Opening the front access storage enclosure cov...

Page 123: ...apter are slide into the notches 2 Pivot the adapter as shown to remove it with the storage drive from the converter Figure 29 Removing the adapter from the converter c Flex both sides of the adapter to release the four pins 1 from the storage drive Then remove the storage drive from the adapter Figure 30 Removing the storage drive from the adapter 5 To install a new 2 5 inch storage drive do the ...

Page 124: ...f accessible of the 2 5 inch storage drive Figure 31 Installing the storage drive into the adapter b Align the four tabs on the adapter with the corresponding notches 1 in the converter Then slide the storage drive as shown until the tab 2 snaps into position The adapter with the storage drive is installed into the converter Figure 32 Installing the adapter into the converter 116 P920 Hardware Mai...

Page 125: ...ess storage enclosure until it snaps into position Figure 34 Installing the plastic bracket with the 2 5 inch storage drive into the front access storage enclosure e Press the notch to secure the enclosure cover and lock the enclosure cover with the key What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing ...

Page 126: ...ving the computer cover on page 103 2 Ensure that all the cables are disconnected from the kit Remove the kit from the front of the computer See Device in a flex bay on page 109 3 To remove the slim optical drive from the kit do the following a Press the clip through the hole in the top of the kit as shown and push forward the slim optical drive Then remove the slim optical drive out of the kit Fi...

Page 127: ... kit into the flex bay and reconnect the cables What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 210 3 5 inch storage drive To remove or install a 3 5 inch storage drive do the following 1 Prepare your computer See Preparing your computer and removing the computer cover on...

Page 128: ...the kit Figure 39 Opening the rear cover of the kit 4 Press both clips simultaneously toward each other and pull the conversion bracket out of the rear of the kit Figure 40 Removing the conversion bracket from the kit 120 P920 Hardware Maintenance Manual ...

Page 129: ... board 1 on the drive Figure 41 Removing the storage drive from the bracket 6 To install a 3 5 inch storage drive ensure that the conversion bracket is unfolded To unfold the bracket do the following a Remove pins 1 and reinstall them into slots 2 Figure 42 Removing pins and reinstalling them into slots Chapter 9 Hardware removal and installation 121 ...

Page 130: ...Release tabs 1 2 and 3 from the corresponding slots Figure 43 Releasing tabs from the corresponding slots c Unfold the bracket as shown Figure 44 Unfolding the bracket 122 P920 Hardware Maintenance Manual ...

Page 131: ...he bracket by doing the following a Flex both sides of the bracket and align pins 1 2 3 and 4 on the bracket with the corresponding holes in the new 3 5 inch storage drive b Install the new 3 5 inch storage drive into the bracket Do not touch the circuit board 5 on the drive Figure 46 Installing the new 3 5 inch storage drive into the bracket Chapter 9 Hardware removal and installation 123 ...

Page 132: ...lex bay and reconnect the cables What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 210 2 5 inch storage drive To remove or install a 2 5 inch storage drive do the following 1 Prepare your computer See Preparing your computer and removing the computer cover on page 103 2 Ens...

Page 133: ...ion bracket out of the rear of the kit Figure 50 Removing the 2 5 inch storage drive from the kit 5 To remove the 2 5 inch storage drive flex both sides of the conversion bracket and then remove the drive out of the bracket Do not touch the circuit board on the drive Figure 51 Removing the 2 5 inch storage drive from the bracket Chapter 9 Hardware removal and installation 125 ...

Page 134: ...ollowing a Remove pins 1 and reinstall them into slots 2 Figure 52 Removing pins and reinstalling them into new slots b Pivot the bracket as shown to release tabs 1 2 and 3 from the slots Figure 53 Pivoting the bracket c Fold the bracket as shown Figure 54 Folding the bracket 126 P920 Hardware Maintenance Manual ...

Page 135: ...h storage drive do the following a Flex the bracket and align pins 1 2 3 and 4 on the bracket with the corresponding holes in the new 2 5 inch storage drive b Install the new 2 5 inch storage drive into the bracket Do not touch the circuit board 5 on the drive Figure 56 Installing the new 2 5 inch storage drive into the bracket Chapter 9 Hardware removal and installation 127 ...

Page 136: ... to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 210 3 5 inch storage drive Note Depending on your computer model a 3 5 inch hard disk drive or a 3 5 inch hybrid drive might come with your computer To remove or install a 3 5 inch storage drive in a storage drive bay do the fol...

Page 137: ...e 59 Removing the storage drive bracket 4 To remove a 3 5 inch storage drive do the following a Flex both sides of the bracket to release the four pins 1 from the storage drive b Remove the storage drive from the bracket Figure 60 Removing the 3 5 inch storage drive from the bracket 5 To install a 3 5 inch storage drive do the following Chapter 9 Hardware removal and installation 129 ...

Page 138: ...rcuit board 2 faces upward Then flex both sides of the bracket and align the four pins 1 on the bracket with the corresponding holes in the storage drive Note Do not touch the circuit board 2 of the storage drive Figure 61 Installing the storage drive into the bracket 130 P920 Hardware Maintenance Manual ...

Page 139: ...el a 2 5 inch hard disk drive or a 2 5 inch solid state drive might come with your computer Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 2 5 inch storage drive without a converter To remove or install a 2 5 inch storage drive without a converter in a storage drive bay do the following...

Page 140: ...e drive bay Figure 63 Removing the storage drive bracket 4 To remove a 2 5 inch storage drive flex both sides of the bracket to release the four pins 1 from the storage drive Then remove the storage drive out of the bracket Figure 64 Removing the storage drive from the bracket 5 To install a 2 5 inch storage drive do the following 132 P920 Hardware Maintenance Manual ...

Page 141: ...with the installed storage drive into the storage drive bay until the bracket snaps into position What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 210 2 5 inch storage drive with a converter To remove or install a 2 5 inch storage drive with a 2 5 inch to 3 5 inch converte...

Page 142: ...e storage drive bracket from the storage drive bay Figure 66 Removing the storage drive bracket 4 To remove a 2 5 inch storage drive with the converter do the following a Flex both sides of the bracket to remove the converter from the bracket Figure 67 Removing the converter from the bracket 134 P920 Hardware Maintenance Manual ...

Page 143: ...ve Then remove the storage drive from the adapter Figure 69 Removing the storage drive from the adapter 5 To install a 2 5 inch storage drive with the converter do the following a Flex both sides of the bracket to remove the converter from the bracket b Pivot the tab 1 of the metal adapter upward Then push the adapter as shown until the four tabs on the adapter are slide into the four notches 2 Pi...

Page 144: ...f accessible of the 2 5 inch storage drive Figure 71 Installing the storage drive into the adapter d Align the four tabs on the adapter with the corresponding notches 1 in the converter Then slide the storage drive as shown until the tab 2 snaps into position The adapter with the storage drive is installed into the converter Figure 72 Installing the adapter into the converter 136 P920 Hardware Mai...

Page 145: ...another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 210 Front fan assembly Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 CAUTION Keep fingers and other parts of your body away from hazardous ...

Page 146: ...acket until it snaps into position Figure 75 Installing the front fan assembly What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 210 Rear fan assembly Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Im...

Page 147: ...mputer See Preparing your computer and removing the computer cover on page 103 2 Remove the direct cooling air baffle See Direct cooling air baffle on page 107 3 Locate the rear fan assembly See Computer components on page 33 4 To remove the rear fan assembly hold the handle 1 to slide the rear fan assembly out of the chassis Figure 76 Removing the rear fan assembly Chapter 9 Hardware removal and ...

Page 148: ...y repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 An M 2 solid state drive can be installed in the M 2 solid state drive holder or an M 2 solid state drive PCIe adapter M 2 solid state drive in the M 2 solid sate drive holder To remove or install an M 2 solid state drive in the M 2 solid sate drive holder do the following 1 Prepare your ...

Page 149: ...slots If necessary alternately move each side of the holder a small amount until it is removed from the slots Depending on the model the M 2 solid state drive holder might look slightly different from the illustration Figure 78 Removing the M 2 solid state drive holder 5 Turn the mounting stud 90 degree counterclockwise to release the heat sink Then lift the heat sink off the M 2 solid state drive...

Page 150: ...c Remove the screw holder from the M 2 solid state drive 3 Figure 80 Removing the M 2 solid state drive 7 To install an M 2 solid state drive do the following a Stick a thermal pad into the position on the M 2 solid state drive holder as shown If necessary remove the film that protects the thermal pad Figure 81 Sticking the thermal pad on the M 2 solid state drive holder 142 P920 Hardware Maintena...

Page 151: ...rd side is facing upward Insert the drive into the corresponding slot until it is firmly secured Notes Pay attention to the direction of the notch 1 in the new drive Do not touch the circuit board of the M 2 solid state drive If only one M 2 solid state drive is installed on the M 2 solid state drive holder ensure that the drive is installed in the M 2 solid state drive slot 1 20 See Parts on the ...

Page 152: ...ve the film that protects the thermal pad on the heat sink b Insert two hooks on the heat sink into the corresponding holes in the M 2 solid state drive holder as shown 1 Then press the heat sink downward 2 Ensure that the mounting stud on the heat sink is inserted into the hole in the M 2 solid state drive holder Figure 85 Installing the heat sink onto the M 2 solid state drive holder 144 P920 Ha...

Page 153: ...ll the M 2 solid state drive holder do the following a Align the notch 1 on the M 2 solid state drive with the slot key 2 in the M 2 solid state drive slot Then slide the holder against the multi function bracket and press the holder downward until the M 2 solid state drive is securely seated Note Do not touch the circuit board of the M 2 solid state drive Figure 87 Installing the M 2 solid state ...

Page 154: ...ent go to Completing the parts replacement on page 210 M 2 solid state drive in an M 2 solid state drive PCIe adapter Install M 2 solid state drives in the alphabetic order as shown Figure 89 M 2 solid state drive installation order To remove or install an M 2 solid state drive in the M 2 solid state drive PCIe adapter do the following 1 Remove the M 2 solid state drive PCIe adapter from the PCIe ...

Page 155: ... pivot the cover as shown until it stops Figure 90 Opening the cover 3 Loosen the screws that secure the M 2 solid state drive heat sink Then remove the heat sink as shown Figure 91 Removing the heat sink Chapter 9 Hardware removal and installation 147 ...

Page 156: ... solid state drive 5 To install an M 2 solid state drive do the following a If necessary move the retention latch to an appropriate location to suit the length of the new M 2 solid state drive Figure 93 Adjusting the location of the retention latch on the PCIe adapter b If necessary remove the film on the thermal pad on which you want to install the M 2 solid state drive 148 P920 Hardware Maintena...

Page 157: ...e circuit board side is facing upward Insert the drive into the M 2 solid state drive slot on the PCIe adapter until it is firmly seated Then insert the plug of the retention latch into the hole to secure the new drive Note Do not touch the circuit board of the M 2 solid state drive Figure 95 Installing the M 2 solid state drive Chapter 9 Hardware removal and installation 149 ...

Page 158: ...drive PCIe adapter in a PCIe x16 card slot See Full length PCIe card on page 163 What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 210 Power supply assembly Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this fi...

Page 159: ...from electrical outlets before removing the computer cover or any part that has the above label attached To remove and install the power supply assembly do the following 1 Prepare your computer See Preparing your computer and removing the computer cover on page 103 2 Locate the power supply assembly See Computer components on page 33 3 Pivot the handle 1 at an angle of about 90 degrees as shown Th...

Page 160: ...ore reading and understanding the Chapter 1 Read this first Important safety information on page 1 Your computer has 16 slots for installing or replacing DDR4 DIMMs that provide up to a maximum of 2048 GB system memory When installing or replacing a memory module use the following guidelines Use any of DDR4 ECC RDIMMs DDR4 ECC LRDIMMs or DDR4 ECC 3DS RDIMMs for your computer Do not install the RDI...

Page 161: ... slots 1 to the adjacent slots 2 respectively Figure 102 Additional notice for removing memory modules To remove or install a memory module do the following 1 Prepare your computer See Preparing your computer and removing the computer cover on page 103 2 Remove the direct cooling air baffle See Direct cooling air baffle on page 107 3 Lay the computer on its side for easier access to the memory slo...

Page 162: ... module out of the memory slot Figure 103 Removing the memory module 6 To install a memory module do the following a Open the retaining clips of the memory slot into which you want to install the memory module Figure 104 Opening retaining clips 154 P920 Hardware Maintenance Manual ...

Page 163: ...he installation or replacement go to Completing the parts replacement on page 210 PCIe card Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 Your computer has the following PCIe card slots PCIe 3 0 x4 card slots PCIe 3 0 x16 card slots Notes PCIe cards available vary by computer model To ...

Page 164: ... your computer and removing the computer cover on page 103 2 Lay the computer on its side for easier access to the PCIe card slots 3 Locate the PCIe card slot See Parts on the system board on page 38 4 If necessary remove the direct cooling air baffle for easier operation See Direct cooling air baffle on page 107 5 To remove a PCIe card do the following a For some models remove the PCIe card retai...

Page 165: ...n bracket Figure 108 Opening the card latch Grasp the PCIe card retainer by its edges and gently pull it out of the latch Remove the retainer completely from the PCIe card latch Figure 109 Removing the PCIe card retainer Chapter 9 Hardware removal and installation 157 ...

Page 166: ...own until it stops The PCIe card latch 1 is opened Figure 110 Opening the PCIe card latch c If the PCIe card is held in place by a retaining latch press the retaining latch 1 as shown to disengage the latch Figure 111 Disengaging the retaining latch 158 P920 Hardware Maintenance Manual ...

Page 167: ...d is connected to other device disconnect the cables from the card The card might fit tightly into the slot If necessary alternately move each side of the card a small amount until the card is removed from the slot 6 To install a PCIe card do the following Chapter 9 Hardware removal and installation 159 ...

Page 168: ...tops The PCIe card latch 1 is opened Figure 113 Opening the PCIe card latch b If needed remove the appropriate metal slot cover on the rear of the chassis c If the PCIe card slot has a retaining latch press the card retaining latch downward to disengage the latch 160 P920 Hardware Maintenance Manual ...

Page 169: ...o the card slot until it is securely seated See Parts on the system board on page 38 Notes Do not touch the circuit board of the PCIe card If the new PCIe card needs to be connected to another device connect the cable of the device to the card Figure 114 Installing the PCIe card Chapter 9 Hardware removal and installation 161 ...

Page 170: ...d latch f For some models install the PCIe card retainer Insert the corresponding end of the PCIe card retainer into the gaps in the PCIe card latch as shown Pivot the retainer downward to insert part a into the corresponding slot in the multi function bracket Figure 116 Installing the PCIe card retainer 162 P920 Hardware Maintenance Manual ...

Page 171: ...ll length PCIe card Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 Your computer has the following PCIe card slots PCIe 3 0 x4 card slots PCIe 3 0 x16 card slots Notes The full length PCIe card is available only on some models If you want to use an NVIDIA compute card ensure that your c...

Page 172: ...your computer See Preparing your computer and removing the computer cover on page 103 2 Lay the computer on its side for easier access to the PCIe card slots 3 Locate the PCIe card slot See Parts on the system board on page 38 4 If necessary remove the direct cooling air baffle for easier operation See Direct cooling air baffle on page 107 5 To remove a full length PCIe card do the following 164 P...

Page 173: ...chassis until it stops and then pivot it as shown until it stops The PCIe card latch 3 is opened Figure 120 Opening PCIe card latches b If the PCIe card is held in place by a retaining latch press the retaining latch 1 as shown to disengage the latch Figure 121 Disengaging the retaining latch Chapter 9 Hardware removal and installation 165 ...

Page 174: ... tab in the bracket next to microprocessor 2 memory slot 1 56 upward to disengage the retaining latch of the PCIe card slot See Parts on the system board on page 38 Figure 122 Disengaging the retaining latch of the PCIe card slot 166 P920 Hardware Maintenance Manual ...

Page 175: ...length PCIe card Notes If the card is connected to other device disconnect the cables from the card The card might fit tightly into the slot If necessary alternately move each side of the card a small amount until the card is removed from the slot 6 To install a full length PCIe card do the following Chapter 9 Hardware removal and installation 167 ...

Page 176: ...until it stops and then pivot it as shown until it stops The PCIe card latch 3 is opened Figure 124 Opening PCIe card latches b If needed remove the appropriate metal slot cover on the rear of the chassis c If the PCIe card slot has a retaining latch press the card retaining latch downward to disengage the latch 168 P920 Hardware Maintenance Manual ...

Page 177: ... slot key 2 in the PCIe card slot Then insert the new card downward into the card slot until it is securely seated Note Do not touch the circuit board of the PCIe card Figure 125 Installing the full length PCIe card Chapter 9 Hardware removal and installation 169 ...

Page 178: ...ment on page 210 Super capacitor module Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 To remove or install a super capacitor module do the following 1 Prepare your computer See Preparing your computer and removing the computer cover on page 103 2 Lay the computer on its side for easier...

Page 179: ...a Pull and pivot the tab on the multi function bracket as shown to open the latch inside Figure 127 Opening the latch in the multi function bracket Chapter 9 Hardware removal and installation 171 ...

Page 180: ...and pivot the tab on the multi function bracket to open the latch inside b Touch the static protective package that contains the new super capacitor module and its holder to any unpainted surface on the outside of the computer Then remove the new super capacitor module and its holder from the package c Connect the super capacitor module cable to the super capacitor module connector on the RAID ada...

Page 181: ...apter 1 Read this first Important safety information on page 1 Your computer is installed with two multi function brackets The brackets are used to secure the front fan assembly super capacitor module PCIe card retainer and full length PCIe cards The bracket installed in the upper position of the chassis also can be used to secure the M 2 solid state drive holder and power supply assembly Multi fu...

Page 182: ... on page 155 if necessary Super capacitor module on page 170 if necessary Full length PCIe card on page 163 if necessary 4 Hold the handle 1 and the foot 2 at the same time and pull the bracket to the rear of the chassis to remove the bracket Figure 130 Removing the multi function bracket 174 P920 Hardware Maintenance Manual ...

Page 183: ...n page 107 What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 210 Multi function bracket in the bottom position To remove and reinstall the multi function bracket installed in the bottom position of the chassis do the following 1 Prepare your computer See Preparing your comp...

Page 184: ...on page 170 if necessary Full length PCIe card on page 163 if necessary 4 Press the foot 1 inward and pull the handle 2 to the rear of the chassis at the same time to remove the bracket Figure 132 Removing the multi function bracket 176 P920 Hardware Maintenance Manual ...

Page 185: ...leting the parts replacement on page 210 Coin cell battery Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 Your computer has a special type of memory that maintains the date time and settings for built in features such as parallel connector assignments configuration A coin cell battery k...

Page 186: ...ary Super capacitor module on page 170 if necessary Full length PCIe card on page 163 if necessary Multi function bracket in the upper position on page 173 3 Locate the coin cell battery See Parts on the system board on page 38 4 Remove the old coin cell battery as shown Figure 134 Removing the coin cell battery 5 Install the new coin cell battery as shown Figure 135 Installing the coin cell batte...

Page 187: ... the Setup Utility program on page 67 Wi Fi units Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 The Wi Fi units include a Wi Fi adapter a Wi Fi card and a Wi Fi antenna To remove or install the Wi Fi units do the following 1 Prepare your computer See Preparing your computer and removin...

Page 188: ...nnect the Bluetooth cable from the Wi Fi adapter Figure 137 Disconnecting the Bluetooth cable c On the rear of the computer lift the handle 2 and pivot it as shown until it stops The PCIe card latch 1 is opened Figure 138 Opening the PCIe card latch 180 P920 Hardware Maintenance Manual ...

Page 189: ... side of the card a small amount until the card is removed from the slot e Disconnect two Wi Fi antenna cables from the Wi Fi card Remove the two screws that secure the Wi Fi card to the Wi Fi adapter Then pull the Wi Fi card out of the mini PCIe slot Figure 140 Removing the Wi Fi card 3 To install the Wi Fi units do the following Chapter 9 Hardware removal and installation 181 ...

Page 190: ...m board See Parts on the system board on page 38 Figure 142 Installing the Wi Fi adapter c Pivot the PCIe card latch and push it back in until it snaps into position d If the installed Wi Fi card supports the Bluetooth function connect a Bluetooth cable to the Wi Fi adapter Note The Bluetooth cable connects the Bluetooth connector on the Wi Fi adapter to the 15 in 1 card reader connector on the sy...

Page 191: ...t Important safety information on page 1 This section provides instructions on how to install or replace a device in the 5 25 inch flex module Installing and replacing a device in the 5 25 inch flex module involves the following operations Slim optical drive on page 183 Card reader on page 186 eSATA connector or IEEE 1394 connector on page 188 Front Thunderbolt adapter kit on page 190 Slim optical...

Page 192: ... optical drive do the following a Press the button as shown to remove the slim optical drive from the flex module Figure 145 Removing the slim optical drive from the flex module b Remove the two screws that secure the clip to remove the plastic clip from the rear of the slim optical drive Note The plastic clip and the two screws need to be reused to install a new slim optical drive Figure 146 Remo...

Page 193: ...w slim optical drive Figure 148 Installing the plastic clip to the slim optical drive c Slide the new slim optical drive with the plastic clip into the flex module until the slim optical drive snaps into position Figure 149 Installing the slim optical drive in the flex module 7 Position the flex module cover on the flex module Ensure that the rail guides on the bottom of the flex module cover enga...

Page 194: ...le do the following 1 Prepare your computer See Preparing your computer and removing the computer cover on page 103 2 Record the cable connections and cable routing Then disconnect all cables connected to the flex module from the system board See Parts on the system board on page 38 3 Remove the flex module from the front of the computer See Device in a flex bay on page 109 4 Lift the clip on the ...

Page 195: ...taining bracket align the four holes in the card reader with the corresponding studs on the bracket Then press the new card reader downward until it snaps into position Figure 154 Installing the card reader into the card reader retaining bracket b Note the orientation of the new card reader and route the card reader cable into the cable clip Hold the clip on the card reader retaining bracket Then ...

Page 196: ...le to the 15 in 1 card reader connector 39 on the system board See Parts on the system board on page 38 What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 210 eSATA connector or IEEE 1394 connector To remove or install an eSATA connector or IEEE 1394 connector in the flex mo...

Page 197: ...e two clips toward each other as shown to pull the eSATA connector or IEEE 1394 connector out of the flex module Figure 158 Removing the eSATA connector or IEEE 1394 connector in the flex module 6 To install an eSATA connector or IEEE 1394 connector do the following a Note the orientation of the eSATA connector or IEEE 1394 connector and route the eSATA connector or IEEE 1394 connector cable into ...

Page 198: ... See Device in a flex bay on page 109 9 Refer to the recorded information about the cable connections and routing reconnect all cables connected to the flex module to the system board See Parts on the system board on page 38 For the eSATA connector or IEEE 1394 connector connect the cables to the system board as follows Connect the eSATA connector to the eSATA connector on the system board Connect...

Page 199: ...stem board on page 38 3 Remove the flex module from the front of the computer See Device in a flex bay on page 109 4 Lift the clip on the rear of the flex module and then slide the flex module cover to the rear of the flex module Figure 161 Removing the flex module cover 5 To remove a front Thunderbolt I O adapter do the following a Remove all the cables connected to the front Thunderbolt I O adap...

Page 200: ...lt adapter kit to the flex module Figure 164 Installing the bezel to the flex module b Align the four holes in the front Thunderbolt I O adapter with the corresponding mounting studs on the bracket Then press the card downward until it snaps into position Figure 165 Installing the front Thunderbolt I O adapter into the retaining bracket c Hold the clip on the retaining bracket Then insert the fron...

Page 201: ...er connector a Connect the GPIO cable to the connector b Connect the internal DP to DP cable to the DisplayPort connector c Connect the mini SAS cable to the SAS connector d a b c d Figure 167 Front Thunderbolt adapter cable connection f Route the cables through the two holes in the rear of the flex module 7 Position the flex module cover on the flex module Ensure that the rail guides on the botto...

Page 202: ...on the graphics card What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 210 VROC upgrade key module Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 To remove or in...

Page 203: ...y one in the reversed sequence as you remove them What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 210 Blind connect assembly Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety informati...

Page 204: ... 5 To remove a blind connect assembly do the following a Record the cable routing and cable connections and then disconnect the cables of the blind connect assembly from the system board or the RAID adapter b Press and hold the metal retainer a and slide the blind connect board as shown to release it from the four tabs Figure 172 Removing the blind connect assembly c Pull the blind connect assembl...

Page 205: ... bay Record the cable routing method before pulling out the cables When you install the new blind connect assembly afterward route the cables in the same way according to your record 6 To install a blind connect assembly do the following a For an optional storage drive bay remove the storage drive bay cover Figure 173 Removing the storage drive bay cover Chapter 9 Hardware removal and installation...

Page 206: ...t assembly Insert the cables through the routing holes Refer to the following figure for cable routing in the lower storage drive bay Figure 174 Cable routing for the lower storage drive bay 198 P920 Hardware Maintenance Manual ...

Page 207: ...ter has a RAID adapter installed connect the cable with the S X silkscreen to the mini SAS connector on the RAID adapter If no RAID adapter is installed connect the cable to the mini SAS connector 44 or 43 on the system board Connect the I2C cable to the BCA connector 34 or 21 on the system board Connect the power cable to the 4 pin power connector 17 or 32 on the system board 7 Slide the storage ...

Page 208: ... on your computer model your computer might be installed with one or two heat sink and fan assemblies Do not touch the pins on the microprocessor socket or the gold contacts on the microprocessor Figure 177 Do not touch the pins or the gold contacts To remove or install a heat sink and fan assembly do the following 1 Prepare your computer See Preparing your computer and removing the computer cover...

Page 209: ...the heat sink and fan assembly Figure 178 Removing the heat sink and fan assembly d Lift the failing heat sink and fan assembly from the system board Notes You might have to gently twist the heat sink and fan assembly to free it from the microprocessor socket on the system board Install a microprocessor socket cover to protect the empty microprocessor socket Figure 179 Installing the microprocesso...

Page 210: ...iner from the heat sink and fan assembly Note Set aside the microprocessor retainer with the microprocessor Ensure that the thermal grease on the bottom of the microprocessor does not get in contact with anything 5 To install a heat sink and fan assembly on the system board do the following a If necessary apply appropriate amount of thermal grease to the bottom of the heat sink and fan assembly as...

Page 211: ... the microprocessor 1 on the heat sink and fan assembly 1 ensure that the engraved number 1 on the bottom of the heat sink and fan assembly is visible To install the microprocessor 2 on the heat sink and fan assembly 2 ensure that the engraved number 2 on the bottom of the heat sink and fan assembly is visible Figure 182 Installing the microprocessor retainer on the heat sink and fan assembly c If...

Page 212: ...mbly to the system board f Connect the cable of the new heat sink and fan assembly to the microprocessor fan connector 9 or 27 on the system board See Parts on the system board on page 38 6 Reinstall the direct cooling air baffle See Direct cooling air baffle on page 107 What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement...

Page 213: ...the pins or the gold contacts Depending on your computer model your computer might be installed with one or two microprocessors To remove or install a microprocessor do the following 1 Prepare your computer See Preparing your computer and removing the computer cover on page 103 2 Remove the direct cooling air baffle See Direct cooling air baffle on page 107 3 Lay the computer on its side for easie...

Page 214: ... the computer Then remove the new microprocessor from the package b Remove the protective cover that protects the gold contacts from the new microprocessor c Note the orientation of the new microprocessor Hold the new microprocessor by its edges and then insert one end of the microprocessor into the retainer 1 Then pivot the opposite side of the retainer as shown 2 and lower the new microprocessor...

Page 215: ...s a unique Vital Product Data VPD code stored in the nonvolatile memory on the system board After you replace the system board the VPD must be updated To update the VPD see Updating and recovering the BIOS on page 73 Your microprocessor sockets and socket covers might look slightly different from the illustrations in this topic Do not touch the pins on the microprocessor socket or the gold contact...

Page 216: ...from the system board See Parts on the system board on page 38 c Press the metal retainer to release the failing system board Then push the failing system board toward the metal retainer and carefully lift the system board out of the chassis Note Carefully handle the system board by its edges Figure 190 Removing the system board 3 To install the system board do the following 208 P920 Hardware Main...

Page 217: ...at the system board is secured by the metal retainer Figure 191 Installing the system board b Remove the microprocessor socket covers from the new system board Figure 192 Removing the microprocessor socket cover c Reinstall all parts that you have removed one by one in the reversed sequence as you remove them Refer to the information that you have recorded and the related topics in Removing and in...

Page 218: ...93 Installing the microprocessor socket cover What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 210 Completing the parts replacement CAUTION After replacing a CRU reinstall all protective covers including the computer cover before connecting power and operating the computer...

Page 219: ...uides on the bottom of the computer cover engage the rails on the chassis Then pivot the handle 1 inward until it snaps into position so that the cover is secured tightly Figure 194 Reinstalling the computer cover 4 Place the computer in an upright position 5 If there is any locking device available lock the computer cover See Locking your computer on page 61 6 Reconnect the external cables and po...

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Page 221: ... provided with your computer contains important safety information product warranty terms initial setup procedure and legal notices Ensure that you read and understand all safety information in the Safety Warranty and Setup Guide before using your computer In addition read and understand Chapter 1 Read this first Important safety information on page 1 before using your computer This preface provid...

Page 222: ...ontact your Lenovo reseller or Lenovo marketing representative The following services are available during the warranty period Problem determination Trained service personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem Hardware repair If the problem is caused by hardware under warranty trained service personnel are availa...

Page 223: ...of a particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eligible for International Warranty Service and to view a list of the countries or regions where service is available go to http www lenovo com support For technical assistance with the installation of or questions related to Service Packs for your preinstal...

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Page 225: ...roprocessor model For example your computer comes with 2666 MT s memory modules but microprocessor only supports up to 2400 MT s memory modules Then the system memory speed will be no faster than 2400 MT s The microprocessor models supported in your computer might vary For a list of supported microprocessor models contact the Lenovo Customer Support Center Refer to the following information about ...

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Page 227: ...ovo office or reseller to obtain a printed version of the LLW Accessing the Ubuntu help system The Ubuntu help system provides information about how to use the Ubuntu operating system To access the help system from the Unity move your pointer to the Launch bar and then click the Help icon If you cannot find the Help icon from the Launch bar click the Search icon and type Help to search it To learn...

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Page 229: ...his equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different ...

Page 230: ...agnetischen Verträglichkeit Dieses Produkt entspricht den Schutzanforderungen der EU Richtlinie 2014 30 EU zur Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU Mitgliedsstaaten und hält die Grenzwerte der Klasse B der Norm gemäß Richtlinie Um dieses sicherzustellen sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben Des Weiter...

Page 231: ... Do not use the ac power cord for other devices Lenovo product service information for Taiwan Keyboard and mouse compliance statement for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo Mexico wireless radio compliance information Advertencia En Mexico la operación de este equipo estásujeta a las sig...

Page 232: ...uration of your computer and the country or region where the computer was purchased you might have received additional printed regulatory notices All regulatory notices are available on the Lenovo Support Web site in electronic format To access electronic copies of the documentation go to http www lenovo com support 224 P920 Hardware Maintenance Manual ...

Page 233: ...rk available to them for the return recycle and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances Lenovo electrical and electronic equipment EEE may contain parts and components which at end of life might qualify as hazardous waste EEE and waste electrical and electronic equipment WEEE can be delivered free...

Page 234: ...wer to the computer clock while the computer is off or disconnected from the main power source If you need to replace it with a new one contact your place of purchase or contact Lenovo for service If you need to dispose of a disused lithium battery insulate it with vinyl tape contact your place of purchase or an industrial waste disposal operator and follow their instructions Disposal of a lithium...

Page 235: ...d accumulators on the environment and human health due to the potential presence of hazardous substances Before placing electrical and electronic equipment EEE in the waste collection stream or in waste collection facilities the end user of equipment containing batteries and or accumulators must remove those batteries and accumulators for separate collection Disposing of lithium batteries and batt...

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Page 237: ...1 65 EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment RoHS recast or RoHS 2 For more information about Lenovo worldwide compliance on RoHS go to www lenovo com rohs communication China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in...

Page 238: ...Ukraine RoHS India RoHS RoHS compliant as per E Waste Management Rules Taiwan RoHS 230 P920 Hardware Maintenance Manual ...

Page 239: ...ction of greenhouse gas emissions For more information about ENERGY STAR go to http www energystar gov Lenovo encourages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor set the following power management features to take effect when your computer has been inactive for a specified duration Table 2 ENERGY STAR power management features Wind...

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Page 241: ...he publication Lenovo may make improvements and or changes in the products and or the programs described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Leno...

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Page 243: ...d Xeon are trademarks of Intel Corporation in the U S and or other countries Linux is a registered trademark of Linus Torvalds DisplayPort and Mini DisplayPort are trademarks of the Video Electronics Standards Association Ubuntu is a registered trademark of Canonical Ltd Torx is a registered trademark of Acument Intellectual Properties LLC in the United States or other countries Other company prod...

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