Lenovo 30BG User Manual Download Page 61

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The computer cannot start up from the correct storage drive or the message “No Operating System
Found” is displayed.

Solutions:

• Ensure that the signal cables and power cables for all the storage drives are connected correctly.

• Ensure that the computer starts up from the correct storage drive. Set the storage drive, on which the

operating system resides, as the first startup device in the Setup Utility program.

Note:

In rare cases, the storage drive with the operating system might get corrupted or damaged. If this

problem occurs, replace the storage drive.

Ethernet LAN problems

The computer cannot connect to an Ethernet LAN.

Solutions:

• Connect the cable from the Ethernet connector to the RJ45 connector of the hub.

• Enable the Ethernet LAN feature in the Setup Utility program.

• Enable the Ethernet LAN adapter.

1. Click the Start button to open the Start menu.

2. Depending on your Windows version, do one of the following:

– For Windows 7: Click

Control Panel

– For Windows 10: Click

Windows System

➙

Control Panel

3. View Control Panel by Large icons or Small icons, and then click

Network and Sharing Center

➙

Change adapter settings

4. Right-click the Ethernet LAN adapter icon and click

Enable

• Update or reinstall the Ethernet LAN driver. See “Keeping your computer current” on page 26.

• Install all networking software that is necessary for your network environment. Check with your LAN

administrator for the necessary networking software.

• Set the same duplex for the switch port and the adapter. If you configured the adapter for full duplex,

ensure that the switch port is also configured for full duplex. Setting the wrong duplex mode might
degrade performance, cause data loss, or result in lost connections.

When a Gigabit Ethernet model computer is used at a speed of 1000 Mbps, the Ethernet LAN
connection fails or errors occur.

Solution:

Connect the network cable to the Ethernet connector using Category 5 wiring and a 100 BASE-T hub/switch
(not 100 BASE-X).

A Gigabit Ethernet model computer should connect to the network at a speed of 1000 Mbps but at
only a speed of 100 Mbps.

Solutions:

• Try another cable.

• Set the link partner to auto-negotiate.

• Set the switch to be 802.3ab-compliant (gigabit over copper).

Chapter 6

Troubleshooting, diagnostics, and recovery

Summary of Contents for 30BG

Page 1: ...P320 User Guide Machine Types 30BJ 30BK and 30BS ...

Page 2: ...nformation on page iii and Appendix G Notices on page 129 Fourth Edition May 2018 Copyright Lenovo 2017 2018 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Page 3: ... 21 Electrical outlet locations and cable lengths 21 Comfort 21 Accessibility information 22 Cleaning your computer 25 Maintenance 25 Basic maintenance tips 25 Good maintenance practices 26 Keeping your computer current 26 Moving your computer 27 Chapter 4 Security 29 Locking your computer 29 Attaching a padlock 29 Attaching a Kensington style cable lock 29 Attaching a cable lock 30 Viewing and ch...

Page 4: ...95 Primary hard disk drive 99 Secondary hard disk drive 101 Completing the parts replacement 105 Chapter 8 Getting information help and service 109 Information resources 109 Accessing the user guide in various languages 109 Windows help system 109 Safety and warranty 109 Lenovo Web site 109 Lenovo Support Web site 110 Frequently asked questions 110 Help and service 110 Calling for service 110 Usin...

Page 5: ...structions when it is appropriate for customers to install options or replace CRUs You must closely follow all instructions when installing or replacing parts The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero Before you remove the covers from a product equipped with a power cord always ensure that the power is turned off and that the product...

Page 6: ... it Do not place the part on the computer cover or other metal surface Power cords and power adapters Use only the power cords and power adapters supplied by the product manufacturer Do not use the ac power cord for other devices The power cords shall be safety approved For Germany it shall be H05VV F 3G 0 75 mm2 or better For other countries the suitable types shall be used accordingly Never wrap...

Page 7: ... safety feature Never overload an electrical outlet The overall system load should not exceed 80 percent of the branch circuit rating Consult an electrician for more information if you have questions about power loads and branch circuit ratings Be sure that the power outlet you are using is properly wired easily accessible and located close to the equipment Do not fully extend power cords in a way...

Page 8: ...high traffic areas Do not restrict or block any ventilation openings Do not store or operate your computer inside furniture as this might increase the risk of overheating Airflow temperatures into the computer should not exceed 35 C 95 F Do not install air filtration devices They may interfere with proper cooling Computer placement notices Inappropriate computer placement might cause harm to child...

Page 9: ...GER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Hazardous energy statement DANGER Disconnect all power cords from electrical outlets before removing the computer cover or any part that has the above label attached D...

Page 10: ...he headset If your computer has both a headset connector and an audio line out connector always use the headset connector for earphones headphones or a headset CAUTION Excessive sound pressure from earphones and headphones can cause hearing loss Adjustment of the equalizer to maximum increases the earphone and headphone output voltage and the sound pressure level Therefore to protect your hearing ...

Page 11: ...then disconnect the power cord before cleaning the computer Do not spray any liquid detergent directly on the computer or use any detergent containing flammable material to clean the computer Spray the detergent on a soft cloth and then wipe the computer surfaces Copyright Lenovo 2017 2018 ix ...

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Page 13: ...ustration Figure 1 Front connectors controls and indicators 1 Optical drive eject close button 2 Power indicator 3 Power button 4 Storage drive activity indicator 5 USB 3 0 connector 6 Microphone connector 7 Headphone connector 8 USB 3 0 connector 9 Card reader some models 1 Optical drive eject close button Press the button to eject or close the tray of the optical drive 2 Power indicator When the...

Page 14: ...connector to attach a USB compatible device such as a USB keyboard mouse storage drive or printer 6 Microphone connector Use this connector to attach a microphone to your computer when you want to record sound or if you use speech recognition software 7 Headphone connector Use this connector to attach a headphone to your computer 9 Card reader available on some models This is a 9 in 1 card reader ...

Page 15: ...stalled in the appropriate PCI Express PCIe card slot If such a card is installed use the connectors on the card instead of the corresponding connectors on the computer to optimize the performance Depending on your computer model the preinstalled cards might vary One or more graphics cards might be installed to provide the following connectors Digital Visual Interface DVI connector DisplayPort con...

Page 16: ... device such as a stereo system When you attach an external audio device a cable connection is established between the audio line out connector of the device and the audio line in connector of the computer 10 PCIe card area different cards provide different connectors To improve the operating performance of your computer you can install or replace Peripheral Component Interconnect Express PCIe car...

Page 17: ...s Notes Depending on the model your computer might look slightly different from the illustration To remove the computer cover see Preparing your computer and removing the computer cover on page 57 Figure 3 Component locations 1 Heat sink and fan assembly 2 Power supply assembly 3 Memory modules 4 Optical drive 5 Card reader 6 Front audio and USB assembly 7 Front bezel 8 System fan 9 Thermal sensor...

Page 18: ...1 10 pin power connector 12 Hard disk drive fan connector 13 4 pin SATA power connectors 14 Thunderbolt connector 15 Parallel connector 16 eSATA connector 17 SATA connectors 18 Power fan connector 19 USB hardware disable header 20 Front bezel connector for connecting LED indicators and the power button 21 Front USB 3 0 connector for connecting USB connectors on the front panel 22 USB 2 0 connector...

Page 19: ... the type and size of the drive that each bay supports and correctly connect the required cables Refer to the appropriate section in Chapter 7 Hardware removal and installation on page 57 for instructions on how to install or replace internal drives for your computer The following illustration shows the locations of the drive bays Note The computer hardware might look slightly different from the i...

Page 20: ... solid state drive might be installed in this bay 4 Primary hard disk drive bay A 3 5 inch hard disk drive 3 5 inch hybrid drive or 2 5 inch solid state drive might be installed in this bay 5 PCIe card slots 4 PCIe solid state drives or other PCIe cards might be installed in the slots Machine type and model label The machine type and model label identifies your computer When you contact Lenovo for...

Page 21: ...ices such as the optical drive and network adapters on your computer do the following 1 Depending on your Windows version do one of the following For Windows 7 Click the Start button to open the Start menu Right click Computer and then click Properties For Windows 10 Right click the Start button to open the Start context menu 2 Click Device Manager 3 Locate and double click your device inDevice Ma...

Page 22: ...ports the following connectors on your computer DisplayPort connector VGA connector Discrete graphics card installed in one of the PCIe x16 graphics card slots available on some models the connectors vary by graphics card Audio features Integrated audio controller supports the following connectors and devices on your computer Audio line in connector Audio line out connector Headphone connector Int...

Page 23: ...CE The Intelligent Cooling Engine is a system thermal management solution that enables your computer to run with better thermal and acoustic performance The ICE function also monitors the thermal performance of your computer to identify thermal problems Intel Standard Manageability ISM Intel Standard Manageability builds certain functionalities into computer hardware and firmware Therefore compute...

Page 24: ...cation Security features Ability to enable and disable a device Ability to enable and disable USB connectors individually Antivirus program Computrace Agent software embedded in firmware Cover presence switch also called intrusion switch BIOS passwords and Windows accounts to deter unauthorized use of your computer Finger authentication available on some models Firewalls Startup sequence control S...

Page 25: ...ersion do one of the following For Windows 7 Click the Start button to open the Start menu and then type the program name into the search box For Windows 10 Type the program name into the search box next to the Start button 2 In the search results click the name of the desired program to launch the program From the Start menu or Control Panel 1 Depending on your Windows version do one of the follo...

Page 26: ...ingerprint authentication can replace passwords and enable simple and secure user access Lenovo Vantage Windows 10 Your computer s best features and capabilities should be easy to access and understand With Lenovo Vantage they are Use Lenovo Vantage to do the following Manage updates get the latest drivers and keep the software on your computer up to date Protect yourself from malicious Wi Fi netw...

Page 27: ...rk more easily and securely Recovery Media Windows 7 The Recovery Media program enables you to restore the contents of the hard disk drive to the factory default settings System Update Windows 7 The System Update program provides regular access to the system updates for your computer such as device driver updates software updates and BIOS updates The program gathers information from the Lenovo Hel...

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Page 29: ... notification area add the icon to the notification area See the Windows help system 2 Follow the instructions on the screen and the hover text to adjust the volume mute the speaker or unmute the speaker Using a disc This section provides instructions on how to use a disc and the optical drive Guidelines about using the optical drive When using the optical drive follow these guidelines Do not plac...

Page 30: ...nt of the optical drive The tray slides out of the drive 2 Carefully remove the disc from the tray 3 Press the eject close button again or gently push the tray forward to close the tray Note If the tray does not slide out of the drive when you press the eject close button turn off your computer Then insert a straightened paper clip into the emergency eject hole adjacent to the eject close button U...

Page 31: ...he Ethernet connector Connecting to a wireless LAN You can connect your computer to a wireless LAN without the use of an Ethernet cable but by means of radio waves only Note The wireless LAN feature is available only on some models To establish a wireless LAN connection do the following 1 Ensure that a wireless LAN is available and the wireless LAN feature on your computer is working 2 Click the w...

Page 32: ...within a distance of about 10 m 32 8 ft from your computer 2 Click the Bluetooth icon in the Windows notification area on the taskbar Then click Add a Device and follow the instructions on the screen Note If the Bluetooth icon is not displayed in the Windows notification area add the icon to the notification area See the Windows help system 20 P320 User Guide ...

Page 33: ... an antiglare filter placed over the screen might be helpful However these filters might affect the clarity of the image on the screen try them only after you have exhausted other methods of reducing glare Air circulation Your computer produces heat The computer has a fan that pulls in fresh air and forces out hot air through the air vents Blocking the air vents can cause overheating which might r...

Page 34: ...ng users who have hearing vision and mobility limitations with greater access to information and technology This section provides information about the ways these users can get the most out of their computer experience You also can get the most up to date accessibility information from the following Web site https www lenovo com accessibility Keyboard shortcuts The following list contains keyboard...

Page 35: ...eyboard Adjust keyboard settings to make your keyboard easier to use For example you can use your keyboard to control the pointer and type certain key combinations easier Personalized mouse Adjust mouse settings to make your mouse easier to use For example you can change the pointer appearance and make it easier to manage windows with the mouse Speech Recognition Speech Recognition enables you to ...

Page 36: ...item size permanently do the following Change the size of all the items on your screen For Windows 7 1 Right click a blank area on the desktop 2 Click Screen resolution Make text and other items larger or smaller 3 Follow the on screen instructions to change the item size 4 Click Apply This change will take effect the next time you log in to the operating system For Windows 10 1 Right click a blan...

Page 37: ... and disconnect all cables that are connected to the computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble free operation Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer Dust buildup compounds problems associated with glare so remember to clean the screen periodically Wipe the screen surface gen...

Page 38: ...eeping your computer current In most cases it is a good practice to have the most up to date operating system update patches software programs and device drivers This section provides instructions on how to get the latest updates for your computer Getting the latest system updates To get the latest system updates for your computer ensure that your computer is connected to the Internet and do one o...

Page 39: ...d by Windows Update might not be tested by Lenovo It is recommended that you get device drivers by using Lenovo programs or from the Lenovo Web site at http www lenovo com support Moving your computer Before moving your computer take the following precautions 1 Back up your data on the storage drive 2 Remove any media from the drives and turn off all connected devices and the computer Then disconn...

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Page 41: ...t be removed when a padlock is installed Figure 7 Padlock Attaching a Kensington style cable lock You can use a Kensington style cable lock to secure your computer to a desk table or other non permanent fixture The cable lock attaches to the security lock slot at the rear of your computer Depending on the type selected the cable lock can be operated with a key or combination The cable lock also lo...

Page 42: ...vice cables to your computer The cable lock attaches to the cable lock slots on the rear of your computer To attach a cable lock do the following 1 Insert the clip 1 into the cable lock slot 4 2 Pull the cables you want to lock through the dents in the cable lock 3 Press the clip 2 into the cable lock slot 3 until it snaps into position 30 P320 User Guide ...

Page 43: ...nd exit the Setup Utility program press F10 or Fn F10 depending on the keyboard settings Then select Yes in the window displayed and press Enter Using passwords and Windows accounts You can use BIOS passwords and Windows accounts to prevent unauthorized access to your computer and data To use the BIOS passwords or the Windows accounts do the following To use BIOS passwords see Using BIOS passwords...

Page 44: ...on the system board first To achieve this do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 35 2 Select Security Chassis Intrusion Detection and press Enter 3 Select Enabled and press Enter 4 To save settings and exit the Setup Utility program press F10 select Yes in the window displayed and press Enter The cover presence switch connector on the syst...

Page 45: ...must renew the license to continue receiving the antivirus software updates Note Virus definition files must be kept up to date to guard against new viruses For more information about how to use your antivirus software refer to the help system of your antivirus software Computrace Agent software embedded in firmware The Computrace Agent software is an IT asset management and computer theft recover...

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Page 47: ...en Changing the display language of the Setup Utility program The Setup Utility program supports three display languages English French and simplified Chinese To change the display language of the Setup Utility program do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 35 2 From the main interface locate System Language and select the display language...

Page 48: ...ility program press F10 or Fn F10 depending on the keyboard settings Then select Yes in the window displayed and press Enter When the ErP LPS compliance mode is enabled you can wake up your computer by doing one of the following Press the power button Enable the Wake Up on Alarm feature to make your computer wake up at a set time Enable the After Power Loss feature to make your computer wake up wh...

Page 49: ...nfiguration change detection With the configuration change detection enabled if the POST detects configuration changes of some hardware devices such as storage drives or memory modules an error message is displayed To enable or disable the configuration change detection do the following 1 Start the Setup Utility program 2 Select Security Configuration Change Detection and press Enter 3 Select the ...

Page 50: ...try to access the Setup Utility program The Setup Utility program cannot be accessed until a valid password is entered If both the power on password and administrator password are set you can enter either password However you must use your administrator password to change any configuration settings Hard disk password Setting a hard disk password prevents unauthorized access to the data on the inte...

Page 51: ...emove the computer cover 3 Locate the Clear Complementary Metal Oxide Semiconductor CMOS Recovery jumper on the system board 4 Move the jumper from the standard position pin 1 and pin 2 to the maintenance position pin 2 and pin 3 5 Reinstall the computer cover and connect the power cord 6 Turn on the computer and leave it on for approximately 10 seconds Then turn off the computer by holding the po...

Page 52: ...e Setup Utility program Exiting the Setup Utility program To exit the Setup Utility program do one of the following If you want to save the new settings press F10 or Fn F10 depending on the keyboard settings Then select Yes in the window displayed and press Enter If you do not want to save the new settings select Exit Discard Changes and Exit and press Enter Then select Yes in the window displayed...

Page 53: ...The recovery process begins After the recovery process is completed your computer will shut down automatically Note If the computer does not start up from the disc select the disc as the startup device 9 Repeat steps 1 4 10 Move the Clear CMOS Recovery jumper back to the standard position pin 1 and pin 2 11 Repeat step 6 and step 7 Then turn on your computer Configuring RAID This chapter provides ...

Page 54: ... additional RAID volumes or select Exit and press Enter 10 Press Y when prompted to confirm the exit Deleting RAID volumes To delete RAID volumes do the following 1 Press Ctrl I when prompted to enter the Intel Matrix Storage Manager option ROM configuration utility during the computer startup 2 Use the up and down arrow keys to select Delete RAID Volume and press Enter 3 Use the arrow keys to sel...

Page 55: ...ing your hard disk drives to non RAID you can See Deleting RAID volumes on page 42 for RAID volume deletion See Creating RAID volumes on page 42 for RAID volume creation Use the up and down arrow keys to select Exit and press Enter Chapter 5 Advanced configuration 43 ...

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Page 57: ... type of problem you are experiencing If these troubleshooting instructions do not resolve your problem continue with the next step 4 Run the diagnostic program If the diagnostic program does not resolve your problem continue with the next step 5 Recover your operating system 6 If none of these actions solve your problem contact the Lenovo Customer Support Center For a list of Lenovo Support phone...

Page 58: ...n Off control ensure that The On Off control is set to the On position The speaker power cable is connected to a properly grounded functional ac electrical outlet If your external speakers have a volume control ensure that the volume is not set too low Click the volume icon in the Windows notification area on the taskbar Ensure that the mute speakers settings are not selected and none of the volum...

Page 59: ...cable and signal cable are securely connected to the drive Ensure that the disc is inserted correctly with its label up Ensure that the disc you are using is clean To remove dust or fingerprints wipe the disc clean with a soft cloth from the center to the outside Wiping a disc in a circular motion might cause loss of data Ensure that the disc you are using is not scratched or damaged Try inserting...

Page 60: ...ution is lower than 1152 x 864 pixels Ensure that the DVD or CD is inserted into an appropriate optical drive For example do not insert a DVD into a CD only drive Intermittent problems Intermittent problems refer to the problems occur only occasionally and are difficult to repeat Solutions Ensure that all cables and cords are securely connected to the computer and attached devices Ensure that when...

Page 61: ... by Large icons or Small icons and then click Network and Sharing Center Change adapter settings 4 Right click the Ethernet LAN adapter icon and click Enable Update or reinstall the Ethernet LAN driver See Keeping your computer current on page 26 Install all networking software that is necessary for your network environment Check with your LAN administrator for the necessary networking software Se...

Page 62: ...er current on page 26 Bluetooth problems Note The Bluetooth feature is available only on some models The Bluetooth feature does not work Solutions Enable the Bluetooth feature in the Setup Utility program Enable the Bluetooth devices Depending on your Windows version do one of the following For Windows 7 1 Click the Start button to open the Start menu Right click Computer and then click Properties...

Page 63: ...OK Performance problems Excessive fragmented files exist on the storage drives Solution Use the Windows disk defragmentation or disk optimization feature to clean up the files Note Depending on the volume of the storage drives and amount of data stored on the storage drives the disk defragmentation process might take up to several hours 1 Close any open programs and windows 2 Click the Start butto...

Page 64: ...indows features on or off Follow the instructions on the screen To remove some unnecessary programs select the program you want to remove and then click Uninstall Change or Uninstall The free memory space is insufficient Solutions Right click a blank area on the taskbar and open Task Manager Then end some tasks you are not performing Install additional memory modules To purchase memory modules go ...

Page 65: ...puter current on page 26 Uninstall the program and then reinstall it To download a program that is preinstalled on your computer go to https support lenovo com and follow the instructions on the screen A device does not work properly due to device driver problems Solution Update the device driver See Keeping your computer current on page 26 Diagnosing problems Many computer problems can be solved ...

Page 66: ...function It combines diagnostic tests system information collection security status and support information along with hints and tips for optimal system performance The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software You can get the latest technical information and download device drivers and updates from th...

Page 67: ...hoose the appropriate recovery solution Use System Restore to restore system files and settings to an earlier point 1 Click the Start button to open the Start menu 2 Click Windows System Control Panel 3 View Control Panel by Large icons or Small icons and then click Recovery Open System Restore 4 Follow the instructions on the screen Use the File History tool to restore your files from a backup No...

Page 68: ... If your computer does not come with the recovery USB key contact the Lenovo Customer Support Center to order a recovery USB key 56 P320 User Guide ...

Page 69: ...kage and install it directly in the computer without setting the part down When this is not possible place the static protective package on a smooth level surface and place the part on the package Do not place the part on the computer cover or other metal surface Preparing your computer and removing the computer cover Attention Do not open your computer or attempt any repair before reading and und...

Page 70: ...he return of the defective CRU Information about this will come with the CRU or will come a few days after the CRU arrives External options You can connect external options to your computer such as external speakers a printer or a scanner For some external options you must install additional software in addition to making the physical connection When installing an external option see Front view on...

Page 71: ... chassis Then pivot the front bezel inward until it snaps into position Figure 12 Reinstalling the front bezel What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 105 PCIe card Attention Do not open your computer or attempt any repair before reading and understanding the Read...

Page 72: ...cing an old PCIe card grasp the old card and gently pull it out of the slot Figure 13 Removing a PCIe card Notes The card fits tightly into the slot If necessary alternately move each side of the card a small amount until the card is removed from the slot If the card is held in place by a retaining latch disengage the card retaining latch on the PCIe card slot Then grasp the card and gently pull i...

Page 73: ... that you disable the Intel Optane memory from the Intel Rapid Storage Technology Intel RST Console Otherwise all data on the storage drive will be lost For more information see instructions on https www intel com content www us en support memory and storage intel optane memory 000023989 html To install or replace an M 2 solid state drive do the following Note The instructions on how to install or...

Page 74: ... M 2 solid state drive is secured by a retention latch Pull the handle of the retention latch outward to release the M 2 solid state drive Then gently pull the M 2 solid state drive out of the M 2 slot Figure 17 Removing the M 2 solid state drive If you are installing an M 2 solid state drive pull outward the handle of the retention latch in the M 2 solid state drive adapter 4 Ensure that a therma...

Page 75: ... the new drive Figure 19 Installing the M 2 solid state drive 6 Position the heat sink on the M 2 solid state drive adapter Ensure that the two mounting studs in the heat sink are aligned with the holes in the M 2 solid state drive adapter Then push the mounting studs downward to secure the heat sink to the adapter Chapter 7 Hardware removal and installation 63 ...

Page 76: ... type of memory that maintains the date time and settings for built in features A coin cell battery keeps this information active when you turn off the computer The coin cell battery normally requires no charging or maintenance throughout its life however no coin cell battery lasts forever If the coin cell battery fails the date time and configuration information including passwords are lost An er...

Page 77: ...next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 105 Memory module Attention Do not open your computer or attempt any repair before reading and understanding the Read this first Important safety information on page iii Your computer has four memory slots for installing or replacing D...

Page 78: ... Parts on the system board on page 6 4 Remove any parts that might prevent your access to the memory slots Depending on your computer model you might need to remove the PCIe x16 graphics card for easier access to the memory slots See PCIe card on page 59 5 Depending on whether you are installing or replacing a memory module do one of the following If you are replacing an old memory module open the...

Page 79: ...install the memory module Figure 25 Opening the retaining clips 6 Position the new memory module over the memory slot Ensure that the notch 1 on the memory module is aligned with the key 2 in the slot Push the memory module straight down into the slot until the retaining clips completely close Chapter 7 Hardware removal and installation 67 ...

Page 80: ...he optical drive bay might be installed with a device such as an optical drive a 5 25 inch flex module a front access storage enclosure a slim optical drive adapter or a multi drive Conversion Kit This section provides instructions on how to install or replace an optical drive For any other device in the optical drive bay the installation or replacement procedure is similar To install or replace a...

Page 81: ...f the computer Push the optical drive retainer downwards to unlock the retainer Then lift the optical drive retainer out of the chassis If you are replacing an optical drive do the following a Disconnect all cables from the rear of the optical drive b Press the optical drive lock 1 on the right side of the drive bay assembly and slide the optical drive out of the rear of the bay Then remove the op...

Page 82: ...ve 5 Install the optical drive retainer on the side of the new optical drive Figure 29 Installing the optical drive retainer 6 Slide the new optical drive into the drive bay until the optical drive snaps into position 70 P320 User Guide ...

Page 83: ...d at the rear of the computer Store the keys in a secure place The hard disk drive in the front access storage enclosure is hot swappable only when the following requirements are met The SATA cable of the front access storage enclosure is connected to the eSATA connector on the system board To verify the cable connection see Preparing your computer and removing the computer cover on page 57 and Pa...

Page 84: ... storage enclosure 4 To remove the 3 5 inch storage drive flex both sides of the bracket to remove the 3 5 inch storage drive from the bracket Figure 33 Removing the 3 5 inch storage drive from the bracket 5 To install a new 3 5 inch storage drive flex both sides of the bracket and align pins 1 on the bracket with the corresponding holes in the new drive Notes Ensure that the circuit board faces d...

Page 85: ... do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 105 2 5 inch storage drive To remove or install a 2 5 inch storage drive do the following 1 Before removing an old 2 5 inch storage drive safely eject the old storage drive from the operating system first For more information see t...

Page 86: ...racket from the front access storage enclosure 4 To remove the 2 5 inch storage drive do the following a Flex both sides of the bracket to remove the 2 5 inch storage drive from the bracket Figure 38 Removing the 2 5 inch storage drive from the bracket b Lift the tab 1 of the metal bracket and push the metal bracket with force as shown Then slide the bracket and remove it from the plastic frame 74...

Page 87: ...rage enclosure do the following a Carefully flex both sides of the metal bracket and align the four tabs 1 on the metal bracket with the corresponding holes in the new storage drive Note Ensure that the connectors of the storage drive face toward the tab of the metal bracket Figure 41 Installing the 2 5 inch storage drive into the metal bracket b Insert the four posts 1 on the metal bracket into t...

Page 88: ...o position Figure 43 Installing the metal bracket into the plastic frame of the converter d Flex both sides of the plastic bracket and align pins 1 on the plastic bracket with the corresponding holes in the plastic frame of the converter Notes Ensure that the circuit board faces downward and the connectors face toward the rear of the bracket Do not touch the circuit board on the storage drive duri...

Page 89: ... the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 105 Device in the Multi drive Conversion Kit Attention Do not open your computer or attempt any repair before reading and understanding the Read this first Important safety information on page iii The Multi drive Conversion Kit hereafter referred to as kit might be equipped with eith...

Page 90: ...rough the hole in the top of the kit as shown and push forward the slim optical drive Then slide the slim optical drive out of the kit Figure 46 Removing the slim optical drive from the kit b Pull the bracket as shown to remove it from the slim optical drive Figure 47 Removing the bracket from the slim optical drive 3 Align the three tabs on the bracket with the corresponding holes in the new slim...

Page 91: ... secured in place Figure 49 Installing the slim optical drive into the kit 3 5 inch internal storage drive To install or replace a 3 5 inch internal storage drive in the kit do the following 1 Slide the kit out of the chassis See Optical drive on page 68 2 Press the clip as shown to open the rear cover of the kit Chapter 7 Hardware removal and installation 79 ...

Page 92: ...aneously toward each other and slide the 3 5 inch internal storage drive out of the rear of the kit Figure 51 Removing the 3 5 inch internal storage drive from the rear b Flex both sides of the bracket to remove the 3 5 inch internal storage drive from the bracket Do not touch the circuit board 1 on the internal storage drive 80 P320 User Guide ...

Page 93: ...ternal storage drive Then install a new 3 5 inch internal storage drive into the bracket Do not touch the circuit board 5 on the internal storage drive Figure 53 Installing the new 3 5 inch internal storage drive into the bracket 5 Slide the new 3 5 inch internal storage drive into the kit from the rear until the internal storage drive snaps into position Chapter 7 Hardware removal and installatio...

Page 94: ... The rear cover is secured in place Figure 55 Pivoting the rear cover inward 2 5 inch internal storage drive To install or replace a 2 5 inch internal storage drive in the kit do the following 1 Slide the kit out of the chassis See Optical drive on page 68 2 Press the clip as shown to open the rear cover of the kit 82 P320 User Guide ...

Page 95: ...nd slide the 2 5 inch internal storage drive out of the rear of the kit Figure 57 Removing the 2 5 inch internal storage drive from the rear b Flex both sides of the bracket to remove the 2 5 inch internal storage drive from the bracket Figure 58 Flexing both sides of the bracket to remove the 2 5 inch internal storage drive Chapter 7 Hardware removal and installation 83 ...

Page 96: ...ard 5 on the internal storage drive Figure 59 Installing the new 2 5 inch internal storage drive into the bracket 5 Slide the new 2 5 inch internal storage drive into the kit from the rear until the internal storage drive snaps into position Figure 60 Sliding the new 2 5 inch internal storage drive into the kit 6 Pivot the rear cover of the kit inward until you hear a click The rear cover is secur...

Page 97: ...torage drive do the following 1 Ensure that the 3 5 inch internal storage drive is removed from the bracket first See 3 5 inch internal storage drive on page 79 2 Remove three pins 1 and install them into slots 2 Figure 62 Removing three pins and installing them into new slots 3 Pivot the bracket as shown to release both tabs 1 and 3 from the slots Chapter 7 Hardware removal and installation 85 ...

Page 98: ...ivoting the bracket 4 Fold the bracket as shown Figure 64 Folding the bracket 5 Insert tabs 1 and 3 into the corresponding slots until you hear a click Ensure that the tab 2 is secured in place 86 P320 User Guide ...

Page 99: ...drive To replace a 2 5 inch internal storage drive with a 3 5 inch internal storage drive do the following 1 Ensure that the 2 5 inch internal storage drive is removed from the bracket See 2 5 inch internal storage drive on page 82 2 Remove three pins 1 and install them into slots 2 Figure 66 Removing three pins 1 and installing them into slots 2 3 Release tabs 1 2 and 3 from the corresponding slo...

Page 100: ...g tabs 1 2 and 3 from the corresponding slots 4 Unfold the bracket as shown Figure 68 Unfolding the bracket 5 Insert tabs 1 and 3 into the corresponding slots Ensure that the tab 2 is secured in place 88 P320 User Guide ...

Page 101: ... is only available on some models Attention Do not open your computer or attempt any repair before reading and understanding the Read this first Important safety information on page iii Installing the solid state drive To install the solid state drive do the following 1 Prepare your computer See Preparing your computer and removing the computer cover on page 57 2 Install the solid state drive into...

Page 102: ...pin 3 and pin 4 on the bracket with the corresponding holes in the storage converter Figure 71 Installing the storage converter together with the solid state drive into the storage drive bracket 5 Install the storage converter with the bracket into the desired storage drive bay See Primary hard disk drive on page 99 or Secondary hard disk drive on page 101 6 Connect the signal cable and the power ...

Page 103: ...drive on page 99 or Secondary hard disk drive on page 101 5 Flex the sides of the plastic 3 5 inch storage drive bracket to remove the storage converter from the bracket Figure 72 Removing the storage converter from the 3 5 inch storage drive bracket 6 Remove the four screws that secure the solid state drive Then lift the solid state drive out of the storage converter Figure 73 Removing the solid ...

Page 104: ... storage converter Figure 75 Installing the storage converter with the new solid state drive into the storage drive bracket 9 Install the storage converter with the bracket into the storage drive bay See Primary hard disk drive on page 99 or Secondary hard disk drive on page 101 10 Connect the signal cable and the power cable to the solid state drive What to do next To work with another piece of h...

Page 105: ...ccess to the system board 3 Locate the heat sink and fan assembly See Parts on the system board on page 6 4 Disconnect the heat sink and fan assembly cable from the microprocessor fan connector on the system board See Parts on the system board on page 6 5 Pivot the two plastic retaining clips that secure the heat sink fan duct outward Then remove the heat sink fan duct from the failing heat sink a...

Page 106: ...k and fan assembly cable is toward the microprocessor fan connector on the system board 9 Follow the following sequence to install the four screws to secure the new heat sink and fan assembly Do not over tighten the screws a Partially tighten screw 1 then fully tighten screw 2 and then fully tighten screw 1 b Partially tighten screw 3 then fully tighten screw 4 and then fully tighten screw 3 10 Co...

Page 107: ...lectrical outlets before removing the computer cover or any part that has the above label attached DO NOT disassemble components that have the above label attached There are no serviceable parts inside these components Your product is designed for safe use However hazardous voltage current and energy levels are present inside any component that has this label attached Disassembling of these compon...

Page 108: ...ing and cable connections Then disconnect the power supply assembly cables from all drives and from the system board See Parts on the system board on page 6 6 Release the power supply assembly cables from any cable clips or ties 7 At the rear of the computer remove the three screws that secure the power supply assembly Press the power supply clip 1 downward to release the power supply assembly and...

Page 109: ...ew power supply assembly into the chassis so that the screw holes in the new power supply assembly are aligned with the corresponding holes in the rear of the chassis Then install the three screws to secure the new power supply assembly in place Note Use only screws provided by Lenovo Chapter 7 Hardware removal and installation 97 ...

Page 110: ...supply assembly cables to all drives and the system board See Parts on the system board on page 6 11 Press the release tab 1 as shown and pivot the drive bay assembly downward until it snaps into position Figure 83 Pivoting the drive bay assembly downward 98 P320 User Guide ...

Page 111: ...ng the parts replacement on page 105 Primary hard disk drive Attention Do not open your computer or attempt any repair before reading and understanding the Read this first Important safety information on page iii To replace the primary hard disk drive do the following 1 Prepare your computer See Preparing your computer and removing the computer cover on page 57 2 Remove the front bezel See Front b...

Page 112: ...hard disk drive out of the drive cage Figure 86 Removing the primary hard disk drive 7 Flex the sides of the blue bracket to remove the hard disk drive from the bracket 8 To install a new hard disk drive into the blue bracket flex the bracket and align pin 1 pin 2 pin 3 and pin 4 on the bracket with the corresponding holes in the hard disk drive Do not touch the circuit board 5 on the bottom of th...

Page 113: ...her piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 105 Secondary hard disk drive Attention Do not open your computer or attempt any repair before reading and understanding the Read this first Important safety information on page iii Note The secondary hard disk drive is available only on some models To repl...

Page 114: ... See Computer components on page 5 5 Disconnect the signal cable and the power cable from the hard disk drive 6 Remove the cable clip on the bottom of the primary hard disk drive bay as shown Figure 90 Removing the cable clip 7 Align the four holes in the secondary hard disk drive cage with the corresponding four tabs on the bottom of the bay as shown Then position the cage onto the bottom of the ...

Page 115: ...cage to the left of the chassis until it snaps into position and the screw hole 1 in the cage is aligned with the screw hole 2 in the bay Figure 92 Installing the secondary hard disk drive cage 9 Install the screw to secure the secondary hard disk drive cage to the chassis Chapter 7 Hardware removal and installation 103 ...

Page 116: ...nd align pin 1 pin 2 pin 3 and pin 4 on the bracket with the corresponding holes in the hard disk drive Do not touch the circuit board 5 on the bottom of the hard disk drive Figure 94 Installing the hard disk drive into the bracket 11 Slide the new secondary hard disk drive into the hard disk drive cage until it snaps into position 104 P320 User Guide ...

Page 117: ...t for all parts reinstall the computer cover and reconnect cables Depending on the parts you installed or replaced you might need to confirm the updated information in the Setup Utility program Refer to Using the Setup Utility program on page 35 To reinstall the computer cover and reconnect cables to your computer do the following 1 Ensure that all components have been reassembled correctly and th...

Page 118: ...il guides on the bottom of the computer cover engage the rails on the chassis Then push the cover to the front of the computer until it snaps into position Figure 97 Reinstalling the computer cover 5 Install the screws to secure the computer cover 6 Place the computer in an upright position 106 P320 User Guide ...

Page 119: ...e corresponding connectors on the computer See Hardware locations on page 1 9 Update the configuration of your computer See Using the Setup Utility program on page 35 10 If a newly installed hardware component does not work correctly update the device driver See Keeping your computer current on page 26 Chapter 7 Hardware removal and installation 107 ...

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Page 121: ...provided with your computer contains important safety information product warranty terms initial setup procedure and legal notices Ensure that you read and understand all safety information in the Safety Warranty and Setup Guide before using your computer In addition read and understand Read this first Important safety information on page iii before using your computer This preface provides additi...

Page 122: ...t provided contact your Lenovo reseller or Lenovo marketing representative The following services are available during the warranty period Problem determination Trained service personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem Hardware repair If the problem is caused by hardware under warranty trained service personne...

Page 123: ... of a particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eligible for International Warranty Service and to view a list of the countries or regions where service is available go to https support lenovo com For technical assistance with the installation of or questions related to Service Packs for your preinstalle...

Page 124: ...112 P320 User Guide ...

Page 125: ...em memory modules Memory module type DDR4 UDIMM Memory module operating voltage 1 2 V Memory module frequency 2400 MT s Microprocessor model Intel Xeon For models with the Windows 10 operating system E3 1280 v6 E3 1275 v6 E3 1270 v6 E3 1245 v6 E3 1240 v6 E3 1230 v6 E3 1225 v6 E3 1220 v6 For models with the Window 7 operating system E3 1270 v5 E3 1245 v5 E3 1240 v5 E3 1230 v5 E3 1225 v5 E3 1220 v5 ...

Page 126: ...114 P320 User Guide ...

Page 127: ...vo office or reseller to obtain a printed version of the LLW Accessing the Ubuntu help system The Ubuntu help system provides information about how to use the Ubuntu operating system To access the help system from the Unity move your pointer to the Launch bar and then click the Help icon If you cannot find the Help icon from the Launch bar click the Search icon and type Help to search it To learn ...

Page 128: ...116 P320 User Guide ...

Page 129: ...s equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different fr...

Page 130: ...n Verträglichkeit Dieses Produkt entspricht den Schutzanforderungen der EU Richtlinie 2014 30 EU zur Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU Mitgliedsstaaten und hält die Grenzwerte der Klasse B der Norm gemäß Richtlinie Um dieses sicherzustellen sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben Des Weiteren dürfen ...

Page 131: ... Do not use the ac power cord for other devices Lenovo product service information for Taiwan Keyboard and mouse compliance statement for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo Mexico wireless radio compliance information Advertencia En Mexico la operación de este equipo estásujeta a las sig...

Page 132: ...the configuration of your computer and the country or region where the computer was purchased you might have received additional printed regulatory notices All regulatory notices are available on the Lenovo Support Web site in electronic format To access electronic copies of the documentation go to https support lenovo com 120 P320 User Guide ...

Page 133: ... available to them for the return recycle and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances Lenovo electrical and electronic equipment EEE may contain parts and components which at end of life might qualify as hazardous waste EEE and waste electrical and electronic equipment WEEE can be delivered free o...

Page 134: ...provide power to the computer clock while the computer is off or disconnected from the main power source If you need to replace it with a new one contact your place of purchase or contact Lenovo for service If you need to dispose of a disused lithium battery insulate it with vinyl tape contact your place of purchase or an industrial waste disposal operator and follow their instructions Disposal of...

Page 135: ...d accumulators on the environment and human health due to the potential presence of hazardous substances Before placing electrical and electronic equipment EEE in the waste collection stream or in waste collection facilities the end user of equipment containing batteries and or accumulators must remove those batteries and accumulators for separate collection Disposing of lithium batteries and batt...

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Page 137: ...EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment RoHS recast or RoHS 2 For more information about Lenovo worldwide compliance on RoHS go to https www lenovo com rohs communication China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances i...

Page 138: ...Ukraine RoHS India RoHS RoHS compliant as per E Waste Management Rules Taiwan RoHS 126 P320 User Guide ...

Page 139: ...ironment and the reduction of greenhouse gas emissions For more information about ENERGY STAR go to http www energystar gov Lenovo encourages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor set the following power management features to take effect when your computer has been inactive for a specified duration Table 1 ENERGY STAR power man...

Page 140: ...4 Follow the instructions on the screen 128 P320 User Guide ...

Page 141: ...publication Lenovo may make improvements and or changes in the products and or the programs described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo ...

Page 142: ...130 P320 User Guide ...

Page 143: ...oft group of companies Intel Intel Xeon Intel Core Intel Pentiumare Optane and Thunderbolt are trademarks of Intel Corporation in the U S and or other countries Linux is a registered trademark of Linus Torvalds DisplayPort are trademarks of the Video Electronics Standards Association Ubuntu is a registered trademark of Canonical Ltd Other company product or service names may be trademarks or servi...

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