SERVICE FOR L&L KILNS
service.pdf
REV: 12/1/2016
Page 1
2016 L&L Kiln Mfg, Inc. 505 Sharptown Rd, Swedesboro NJ 08085 P:856.294.0077 F:856.294.0070 [email protected] hotkilns.com
IN GENERAL
SERVICE FOR YOUR KILN
L&L kilns are designed to be as easy to work on and fix as
possible. This is one of the great advantages of L&L kilns.
TROUBLESHOOTING GUIDE
Check out the “Support” section of our web site, hotkilns.
com for all of our troubleshooting references. We are
constantly adding to our troubleshooting guides and the
web site has the most up-to-date information on it. Also try
the search engine on our website with your question.
THE MOST COMMON ERROR MESSAGES AND
WHAT TO DO ABOUT THEM
Error 1, Err1: hotkilns.com/e1
Error D, ErrD: hotkilns.com/e-d
All Error messages on the DynaTrol:
hotkilns.com/error-codes
Adjusting and Calibrating the DynaTrol for More Accurate
Firing: hotkilns.com/calibrating-kiln
What to do if the kiln fires slowly?: hotkilns.com/slow-kiln
YOUR LOCAL DISTRIBUTOR
Call your local distributor, most of whom service the kilns
they sell. If they don’t they may be able to direct you to a
local kiln service person.
OTHER KILN REPAIR PEOPLE
Search for a local kiln service person online or try your local
yellow pages. L&L may also be able to recommend a local
service person. We maintain a listing of kiln service people
around the country. If you can’t find a person experienced
specifically in kiln repair, then a good electrician is often
more than adequate to repair most problems that commonly
occur.
REMOVABLE CONTROL PANELS
Some of the more difficult problems occur within the control
panel. One of the unique features of most L&L kilns is the
easy ability to remove this panel and send it back to the
factory for inspection and/or repair. Call the factory for
details on your kiln.
CUSTOMIZED TECHNICAL SUPPORT
To get technical support from L&L Kilns please send an
email to [email protected]
Include in your email the following important information:
1. Your name.
2. Your organization name.
3. The Serial Number, Model Number and Voltage
information from your Data Nameplate.
4. Your phone number and possible times to reach you
during business hours.
5. A description of the problem you are having and
anything you have done so far to troubleshoot it.
6. Send Photos!
You will get prompt, effective, and detailed expert answers.
We are committed to answering service emails within one
business day but normally they are answered far more
quickly. If you need a phone call we can help you better if
we have this information before we call.
Note about element resistance values: You can find the
proper ohms for your elements on the wiring diagram which
comes with your instruction manual.
PREPARING FOR A TECHNICAL
SUPPORT PHONE CALL
Get Your Wiring Diagram
Be sure to get your wiring diagram if you don’t have it. You
can get this emailed free from our office if you know your
model number, serial number and voltage. This is the key to
understanding what is happening electrically and it makes
a great visual reference to share with the tech support
department over the phone.
Get A Multimeter
Get a “Digital Multimeter”. Digital Multi-meters are
inexpensive. For around $50 or less you can get one at a
place like Amazon or Home Depot. Get one that can test
at least 250 volts AC and 28 volts DC, also ohms from 0 to
200, and is able to show at least the tenths decimal place
for accuracy.
If You Need An Electrician
Sometimes you may need get an electrician or experienced
person, to test live electricity if you cannot. If you get
someone to provide on-site service, the kiln must be hot
and exhibiting its problem when they test it. Sometimes it