Troubleshooting
14
14-1
14
Troubleshooting
14.1
Unable To Print
This chapter explains the troubleshooting procedures for possible
malfunctions.
Perform the troubleshooting procedures given below when this machine
does not print, even after you have executed the print command from your
computer.
If the problem persists after all of these procedures have been performed,
read the User’s Manual of this machine.
Symptom
Probable Cause
Action
A message appears,
stating that “no
printers are
connected”, “no
paper is loaded”, or
“LPT1 write error”.
An error has occurred in this
machine.
Check this machine’s control
panel.
The network cable or printer
cable is disconnected.
Check that the printer cable or
network cable is connected
properly.
This machine does
not start printing
although processing
of the print job was
completed on the
computer.
An error has occurred in this
machine.
Check this machine’s control
panel.
The network cable or printer
cable is disconnected.
Check that the printer cable or
network cable is connected
properly.
The printer driver selected for
printing is not compatible with
the printer controller.
Check the printer name selected
in the Print dialog box.
A print job is queued in this
machine, delaying printing.
Check the job order on the
Active Jobs screen of this
machine’s control panel.
The print job is locked.
Check if the print job is locked on
the Locked Jobs screen of this
machine’s control panel. If it is,
unlock it.
The connection of this machine
to the network is not yet
established (while connecting to
a network).
Consult with the network
administrator.
If the Copy Track mode is set, an
illegal access number
(password) may have been
entered.
Enter the correct access number
(password).
Summary of Contents for KM-4230
Page 1: ...User s Guide Printer Controller ...
Page 9: ...Contents viii ...
Page 33: ...4 Installing the Printer Driver 4 16 ...
Page 289: ...13 Using the BOX Utility 13 22 ...