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Chapter 5 Troubleshooting

5-1

Chapter 5

Troubleshooting

This chapter explains how to handle printer problems which may

occur. If a problem cannot be corrected, please contact your

Kyocera dealer.

General Guide...................................................................... 5-2

Print Quality Problems ......................................................... 5-4

Indicators ............................................................................. 5-8

Correcting a Paper Jam....................................................... 5-12

Summary of Contents for FS-600

Page 1: ...Table of Contents Kyocera Laser Printer FS 600 User s Manual r r r r Italiano ...

Page 2: ...made of all or part of this manual any copyrightable subject must contain the same copyright notice as the material from which the copying is done Regarding Tradenames ___________________________________________________________ PRESCRIBE is a registered trademark of Kyocera Corporation PRESCRIBE II PRESCRIBE IIe KPDL 2 and KIR2 Kyocera Image Refinement 2 are trademarks of Kyocera Corporation Diabl...

Page 3: ...er programs IBM retains title to the Programs IBM owns or has licensed from the owner copyrights in the Programs 1 License Under this license you may use the Programs only with the device on which they are installed and transfer possession of the Programs and the device to another party If you transfer the Programs you must transfer a copy of this license and any other documentation to the other p...

Page 4: ...is limitation of remedies also applies to any developer of Programs supplied to IBM IBM s and the developer s limitations of remedies are not cumulative Such developer is an intended beneficiary of this Section Some jurisdictions do not allow these limitations or exclusions so they may not apply to you 4 General You may terminate your license at any time IBM may terminate your license if you fail ...

Page 5: ...rship As the Sublicensee you own the Printer in which FONTWARE TrueDoc is originally installed but BITSTREAM retains title to and ownership in the software program of FONTWARE TrueDoc The Sublicense is not a sale of the original software program of FONTWARE TrueDoc or any portion or copy of it 2 Copy Restrictions FONTWARE TrueDoc is copyrighted Unauthorized copying of FONTWARE TrueDoc even if modi...

Page 6: ...ntee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment an...

Page 7: ...ch does not comply with FCC rules is prohibited The printer may be optionally installed with the following units Conforming to the Class B limits PK Series KPDL 2 Upgrade Kit IB 10 Serial Interface Board Kit PF 16 Paper Feeder 250 sheets ...

Page 8: ...ertified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to Radiation Control for Health and Safety Act of 1968 This means that the printer does not produce hazardous laser radiation Since radiation emitted inside the printer is completely confined within protective housings and external covers the laser beam cannot esc...

Page 9: ...ION WHEN OPEN DO NOT STARE INTO BEAM OR VIEW DIRECTLY WITH OPTICAL INSTRUMENTS Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure U S A Canada Europe Asia ...

Page 10: ...andatory for products marketed in the United States A label indicating compliance with the CDRH regulations must be attached to laser products marketed in the United States Ozone concentration The printers generate ozone gas O3 which may concentrate in the place of installation and cause an unpleasant smell To minimize concentration of ozone gas to less than 0 1 ppm we recommend you not to install...

Page 11: ...in a built in installation unless proper ventilation is provided 6 This product is equipped with a 3 wire grounding type plug a plug having a third grounding pin This plug will only fit into a grounding type power outlet This is a safety feature If you are unable to insert the plug into the outlet contact your electrician to replace your obsolete outlet Do not defeat the purpose of the grounding t...

Page 12: ...ed Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation E If the product has been dropped or the cabinet has been damaged Canadian Department of Communications compliance statement This Class B digital appar...

Page 13: ...the following product specifications EN 55 022 1994 Class B EN 61 000 3 2 1995 EN 61 000 3 3 1995 EN 50 082 1 1992 IEC 801 2 1991 IEC 801 3 1984 IEC 801 4 1988 EN 60 950 1992 A1 A2 A3 A4 EN 60 825 1 1994 A11 The manufacturer and its merchandising companies retain the following technical documentation in anticipation of the inspection that may be conducted by the authorities concerned User s instru...

Page 14: ...e optional paper feeder model PF 16 Conforms to the following product specifications AS NZS 3548 1995 EN 55 022 1994 Class B IEC950 EN 60 950 1995 A1 A2 A3 IEC825 EN 60 825 09 91 The manufacturer and its merchandising companies retain the following technical documentation in anticipation of the inspection that may be conducted by the authorities concerned User s instruction that conforms to the ap...

Page 15: ...t 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Safety EMI Requirements IEC IEC950 1991 A1 A2 A3 IEC825 1 1993 Laser requirements U S A FDA Title 21 CFR Chapter 1 Subchapter J UL UL 1950 3rd edition CAN CSA CSA...

Page 16: ...Printer Prolonged Non use If you ever leave the printer unused for a long period of time remove the power cord from the wall outlet We recommend you consult with your dealer about the additional actions you should take to avoid possible damages that may occur when the printer is used next time Moving the Printer When you move the printer Move it gently Keep it as level as possible to avoid spillin...

Page 17: ...er savings turn off the printer s power supply when not using the printer for extended periods of time For details on the sleep timer function and printer power consumption refer to the CD ROM instruction manual provided with the printer Initial settings of the sleep timer function and power saved using the sleep timer function Initial sleep mode setting Power consumption in sleep mode 15 minutes ...

Page 18: ...s are specifically designed for extraordinarily long life and need no periodic replacement The only maintenance regularly needed therefore is to replenish the toner supply in the developer approximately every 3 000 printed pages A4 at a toner ceverage of approximately 5 and to clean some parts inside the printer Environmentally benign waste parts The toner container is made out of a benign flammab...

Page 19: ...wo dimensional stacked bar code symbology PDF417 or Portable Data File 417 This expanded functionality is achieved by using the PRESCRIBE IIe language commands Automatic rotation of fonts and graphics Images and scalable fonts are automatically rotated to match the page orientation A wide variety of internal symbol sets The printer supports most HP LaserJet 5P compatible symbol sets for both bitma...

Page 20: ...oduction xix Options The following options are available for this printer PF 16 Paper feeder 250 sheet capacity 80g m 2 0 11 mm paper thickness PK series KPDL 2 upgrade kit IB 10 Serial interface board kit ...

Page 21: ...ection 1 6 Moving the Printer 1 8 Names of Parts 1 9 Setup and Connections 1 11 Expanding Memory 1 32 Chapter 2 Operating the Page Printer 2 1 Control panel 2 2 KIR 2 Level 2 5 Ecoprint Mode 2 7 Manual Paper Feeding 2 8 Chapter 3 Fonts 3 1 Fonts 3 2 List of Fonts 3 3 Chapter 4 Maintenance 4 1 Toner Container Replacement 4 2 Cleaning 4 9 ...

Page 22: ...ng 5 1 General Guide 5 2 Print Quality Problems 5 4 Indicators 5 8 Correcting a Paper Jam 5 12 Appendix A Printer Specifications A 1 Appendix B Paper Selection B 1 Appendix C Host Computer Interface C 1 Appendix D Indicators D 1 Index Index 1 ...

Page 23: ... illustrations to explain the names of parts of this printer how to use it its environmental requirements and how to install it Environmental Requirements of the Page Printer 1 2 Unpacking and Inspection 1 6 Moving the Printer 1 8 Names of Parts 1 9 Setup and Connections 1 11 Expanding Memory 1 32 ...

Page 24: ... or radiators Excessive dust Vibration Ammonia or other harmful fumes If you are planning to fumigate the room or make liberal use of insecticide remove the printer first Excessive sunlight or humidity Lack of ventilation Low air pressure e g located more than 2000 meters 6500 feet above sea level Basic requirements The printer will work best if it is installed in a location that is Near the compu...

Page 25: ...e Voltage 120 V U S A 230 V European countries Australia 10 at each voltage Frequency 60 Hz 120 V 2 50 60 Hz 230 V 2 Current capacity Max 4 3 A at 120 V or Max 2 1 A at 230 V The outlet should be earthed or an adapter should be used If an extension cord is used the total length of the power cord plus extension should be 5 meters 17 feet or less Well ventilated not too hot or cold and too damp or d...

Page 26: ...mercially Avoid using plug multipliers to connect a large number of devices on the same circuit as the printer If the power from the outlet itself appears to be unstable a line stabilizer should be used In places where the voltage tends to fluctuate it may be necessary to install a voltage regulator As the disconnect device is not incorporated in the printer s AC primary circuit an easily accessib...

Page 27: ...use as a ground WARNING Never use a gas pipe as a ground as this may result in fire Surrounding space Space surrounding the location where the printer is installed is required as shown below for purposes of ventilation and maintenance WARNING Be sure to secure enough space surrounding the printer Continued use without enough space may cause heat to build up within the printer resulting in fire 30 ...

Page 28: ...ch you purchased the printer Using this printer to print currency or negotiable bonds is in violation of the law Unpacking and Inspection Remove the printer from the package according to the steps given below After removing the printer check that nothing is missing against the list of packaged contents 1 Place the box containing the printer on a flat stable surface 2 Remove the User s Manual Toner...

Page 29: ...apter 1 Installing the Page Printer 1 7 List of packaged contents Contents of Printer Box Printer FS 600 Power Cord Toner Container TK 16 Installation Manual Quick Reference Kyocera Digital Library CD ROM ...

Page 30: ...oving the Printer 1 8 Moving the Printer Note the following items when moving the printer Be sure to lift the printer gently keeping it horizontal to prevent toner from soiling the inside of the printer ...

Page 31: ...s Front View Control Panel Sub Tray Manual feed tray Paper Cassette Face Down Output Tray Face Up Output Tray Paper Stopper Side View Rear View Slot Cover for Installation of Optional Interface Power Switch Parallel Interface Connector Power Cord Connector ...

Page 32: ...Names of Parts 1 10 Interior View Toner Container Release Lever Green Top Cover Process Unit ...

Page 33: ...the toner container See p 1 14 4 Close the top cover See p 1 16 5 Add paper See p 1 16 6 Open the paper stopper on the face down tray See p 1 19 7 Open the face up output tray when the tray is being used See p 1 20 8 Connect the printer to the computer See p 1 21 9 Attach the power cord See p 1 23 10 Test the printer See p 1 24 11 Test the interface with the computer See p 1 25 12 Install the prin...

Page 34: ...oles on the bottom of the printer with the positioning pins on top of the paper feeder and slowly lower the printer into place Check that the connector on top of the paper feeder is properly connected to the connector on the bottom of the printer Connector Positioning Pins Optional Paper Feeder PF 16 ...

Page 35: ...1 Open the printer top cover all the way 2 Lift the process unit out of the printer The drum in the process unit is sensitive to light Do not expose the drum even to normal office lighting 500lux for more than five minutes Top Cover Process Unit Process Unit Protective Cover Process Unit ...

Page 36: ...d give the process unit a horizontal shake of 4 to 5 times 4 Install the process unit in the printer In doing so carefully align the guides at the both ends of the process unit properly with the slots in the printer Process Unit Protective Cover Process Unit Shake four or five times ...

Page 37: ...range colored facing up as shown in the figure five times or more to thoroughly mix the toner inside 2 Carefully remove the protective seal as shown in the diagram 3 Align the ends of the toner container with the grooves to the left and right inside the and install Toner Container Shake five or more times Grooves Toner Container Protective Seal seal Orange colored ...

Page 38: ...tup and Connections 1 16 4 Check that the toner container is installed in the correct position and push forcefully on the top of the toner container at PUSH HERE 4 Close the top cover Close the top cover ...

Page 39: ...er which has been stored long periods contains moisture and may result in sheets sticking together and or paper jams For specifications on the paper which can be used with this printer refer to Appendix B Paper Selection 1 Pull the paper cassette all the way out of the printer 2 Open the cassette cover all the way Cassette Cover ...

Page 40: ...ed on the left and right side of the cassette Align the paper guides to the desired paper size by lifting the paper guides so they slide Move the side guides inward to where they just touch the edges of the paper Do not load more paper than will fit under the load limits on the top of the paper guides The cassette will hold approximately 150 sheets of paper with a 80 g m 2 21 lb basis weight or wi...

Page 41: ...Chapter 1 Installing the Page Printer 1 19 5 Close the cassette cover 6 Insert the paper cassette into the slot in the printer Push it straight in as far as it will go Cassette Cover ...

Page 42: ...own in the figure 7 Open the face up output tray when the tray is being used Use the face up output tray when you wish paper to be stacked with the printed side facing up reverse order The face up output tray is located on the back side of the printer Use it by opening as shown in the figure Paper Stopper Face up output tray ...

Page 43: ... turn off the printer s power switch and unplug the power plug from the power outlet Failure to do so may result in electric shock A standard Centronics parallel interface connector is located on the rear side of the printer For pin connections please refer to Appendix C Parallel Interface Connector Option Interface Slot Cover ...

Page 44: ...arked with a parallel symbol 2 Close the clips on both sides to fix the connector in place 3 Plug the other end of the printer cable into the computer s parallel Centronics interface connector This connector is usually labled PRINTER For details please refer to the hardware manual for the computer Clips Printer Cable Rear panel ...

Page 45: ...____________________________________________________ Only use the power cord supplied with the printer 1 Plug the power cord into the power cord connector on the rear side of the printer 2 Connect the other end of the power cord into a power outlet WARNING Be sure to connect the ground wire of the printer to ground Power Cord Connector Power Cord ...

Page 46: ...__________________________________ Jam indicator flashes unless all covers on the printer are properly closed If this happens check that the part indicated in the error message is properly closed See Appendix D 2 Wait until the ON LINE A4 indicator lights If the ON LINE A4 indicator is off make it light by pressing the ON LINE STATUS key 3 Press the SHIFT and ON LINE STATUS keys Information such a...

Page 47: ...R STAT EXIT PRN If this causes the printer to print a status page then the printer and computer are properly connected If this does not print a status page check that the printer cable is properly connected The cable or one of the connectors may also be broken Notes on Application Software The computer and printer have been successfully connected by the procedures up to this point In order to prin...

Page 48: ...hin Windows For each of these operating systems the printer driver is located in the folder on the CD ROM The steps for installing this driver are given below Read this in conjunction with the manual supplied with Windows For details on how to install the printer driver under Windows NT read the file README TXT in the CD ROM s root directory Installing Under Windows 95 1 Insert the supplied CD ROM...

Page 49: ...lecting the printer to be either a local printer or network printer will appear Select the appropriate connection and click on Next 6 Next Click the manufacturer and model of your printer screen will appear At this point select Have Disk located at the lower right See the figure for Step 7 7 Enter CD ROM Drive Name as the source from which to copy the file and click on OK ...

Page 50: ...ns to install Once the driver has been properly installed a Kyocera printer icon will be added to the Printers folder Note______________________________________________________________________ When printing under Windows 95 be sure to set the emulation of this printer to HP LaserJet 5P default setting ...

Page 51: ...Chapter 1 Installing the Page Printer 1 29 Installing Under Windows3 1 1 Insert the supplied CD ROM into the CD ROM drive of the computer 2 Double click on the Control Panel 3 Double click on Printers ...

Page 52: ...Setup and Connections 1 30 4 Click on Add 5 A screen for List of Printers will appear From the choices click on Install Unlisted or Updated Printer 4 5 ...

Page 53: ...Name and click on OK 8 Refer to the Readme txt file at the root directory of the CD ROM and browse to the directory which contains the appropriate drivers for your country 9 Select Kyocera FS 600 from the printers displayed and click on OK Once the driver has been installed close the Control Panel by clicking on Close 6 ...

Page 54: ..._________________________________ The expansion memory should be installed only by a Kyocera authorized dealer or Kyocera certified technician Kyocera shall not be liable for damage due to improper installation of the expansion memory Memory Required by the Printer Environment It may be necessary to extend memory depending on the operating environment of the printer Please refer to the table below...

Page 55: ...emy of SIMM loaded with many semiconductor chips Pay attention to the following things before installation to protect memory chips against damage from static electricity Do not remove the SIMM from their anti static bag until immediately prior to installation Eliminate any static electricity from your body through grounding before touching the SIMM Be absolutely sure when handling the SIMM to hold...

Page 56: ...nces such as metal chips or liquid get inside the printer during the installation process Operation of the printer during the presence of a foreign substance may lead to fire or electric shock CAUTION Be sure to turn off the printer s power and disconnect all cables when installing SIMM in the printer Failure to do so may lead to electric shock ...

Page 57: ...r 1 35 Draw the main circuit board all way out of the printer as follows 1 Turn the printer s power off Unplug the printer s power cable and disconnect it from the host computer 2 Remove the two screws from the printer s rear cover Screws ...

Page 58: ... the way out of the printer Caution Before pulling the main board out clean the area on the table etc at the back of the printer s rear panel Foreign objects if accidentally stuck to the back of the main board may cause serious damage to the printer Socket ...

Page 59: ...er 1 37 4 Insert the connector end of the SIMM into the socket Carefully push the board upright until it snaps into place Make sure that the catches at the ends of the socket fit into the holes at the ends of the SIMM board Socket Catch ...

Page 60: ...fully pull the end catches sideways slightly and tilt the SIMM to the left as shown then pull the SIMM out of the socket After SIMM has been installed in the printer use the following procedure to check that installation has been performed properly ...

Page 61: ...N LINE A4 indicator to light then press and hold the SHIFT key followed by the ON LINE STATUS key briefly 3 If installation has been performed properly a status page will be printed Check the Memory in the upper right Information on the SIMM installed in slot is shown here There is no problem if total memory has increased The printer is shipped from the factory with 4096 KB 4 MB of memory ...

Page 62: ...rating the Page Printer 2 1 Chapter 2 Operating the Page Printer This chapter explains the printer s control panel and operating procedures Control panel 2 2 KIR2 Level 2 5 Ecoprint Mode 2 7 Manual Paper Feeding 2 8 ...

Page 63: ...printer control panel consists of indicators and various keys ON LINE A4 Indicator DATA LTR Indicator MANUAL LGL Indicator CASSETTE OTHERS Indicator JAM Indicator TONER Indicator ON LINE STATUS key FEED SIZE Key SLEEP CANCEL Key SHIFT Key ...

Page 64: ...tray Lit Indicates that paper is fed from the manual feed tray If lit together with CASSETTE OTHERS it indicates that paper is fed from the PF 16 paper feeder if installed Also this indicates momentarily that legal size is selected when the SHIFT FEED SIZE key is pressed CASSETTE OTHERS Flashing Indicates that there is no paper in the printer s cassette Lit Indicates that paper is fed from the pri...

Page 65: ...lected paper source SLEEP CANCEL Sets the sleep mode Pressing a key on the control panel opening and closing a cover or sending data to the printer will cause the printer to begin warming up Abandons a printing job Press together with the SHIFT key at least one second SHIFT Invokes the secondary function of each of the above keys when pressed together Note _________________________________________...

Page 66: ...ftware type improvement to the resolution You can set this at the printer setting menu of the application Note______________________________________________________________________________ You can look at the check line the last line on a status page to make the optimum KIR mode setting Please refer to the table on the next page The KIR setting is OFF The KIR setting is ON Default setting ...

Page 67: ...vel 2 6 KIR Setting Description Optimized stripes The current KIR setting is optimal Dark vertical stripes Set the KIR mode to OFF White vertical stripes Set the KIR mode to ON Status page KIR Checking Lines ...

Page 68: ...onsumed on the page so as to save your printing costs The factory setting is off You can set this at the printer setting menu of the application Notes ____________________________________________________________________ The Ecoprint setting has no effect on the print speed Ecoprint is Off default Ecoprint is On ...

Page 69: ...the usable types of paper Note _____________________________________________________________________ Since the printer does not sense the position of the manual feed paper guides the printer assumes that all manually fed paper uses the legal size 8 1 2 14 inches 1 Pull the paper cassette part way open and lift the manual feed tray out of its compartment Manual Feed Tray ...

Page 70: ...ure that the ON LINE A4 indicator is lit press the FEED SIZE key so that the MANUAL LGL indicator begins flashing 4 Insert a sheet of paper as far as it will go The ON LINE A4 indicator also begins flashing Note _____________________________________________________________________ Be sure to insert the sheet of paper as far as it will go Sub Tray ...

Page 71: ...eeding Envelopes Envelopes should be fed in the face up right edge first Note _____________________________________________________________________ To avoid trouble we recommend that envelopes are delivered face up using the face up tray Not all envelopes print well See Appendix B for details on suitable types of envelopes Overhead Projection OHP Film To avoid feed problems OHP film must be fed ma...

Page 72: ...l paper from the paper cassette 1 Making sure that the ON LINE A4 indicator is lit place a sheet of letterhead paper on the manual feed tray in the same manner as when printing normally from the manual tray The ON LINE A4 and MANUAL LGL indicators begin flashing 2 Send data to the printer 3 Press the ON LINE STATUS key The ON LINE A4 and MANUAL LGL indicators stop flashing and stay lit 4 The print...

Page 73: ...ed tray to its original position by reversing steps 1 to 2 pages 2 8 and 2 9 Note _____________________________________________________________________ Be careful not to push the tray back into the printer with the sub tray folded out horizontally as shown in the figure Sub tray ...

Page 74: ...Chapter 3 Fonts 3 1 This chapter describes the types of fonts you can use with the printer including the printer s resident and KPDL fonts option and symbol sets Fonts 3 2 List of Fonts 3 3 ...

Page 75: ...p fonts and scalable outline fonts Also fonts may be downloaded to the printer s memory These fonts are referred to as downloadable or soft fonts The printer accepts as many downloadable fonts as its user available memory permits Scalable fonts provide the outline of the characters This outline is scaled according to the scaling information from the computer and filled in for printing Depending on...

Page 76: ...calable Fonts The printer has 45 resident scalable fonts These fonts include the letters SWC or SWM in the typeface name and are equivalent to HP LaserJet 5P fonts Option Fonts You can install any of the KPDL option fonts KPDL fonts The PostScript Type 1 compatible KPDL fonts are available when the printer is installed with the KPDL Kyocera Page Description Language Kyocera s version of PostScript...

Page 77: ...List of Fonts 3 4 Resident Scalable Fonts 1 ...

Page 78: ...Chapter 3 Fonts 3 5 Resident Scalable Fonts 2 ...

Page 79: ...List of Fonts 3 6 KPDL Fonts 1 ...

Page 80: ...Chapter 3 Fonts 3 7 KPDL Fonts 2 ...

Page 81: ...er 4 Maintenance This chapter explains how to maintenance the printer This only covers replacing the toner container and cleaning parts such as registration roller and laser scannaer glass Toner Container Replacement 4 2 Cleaning 4 9 ...

Page 82: ...ER indicator is lighting replace with a new toner kit so the printer can continue printing Toner Container Replacement Interval Assuming an average toner coverage of 5 with Ecoprint mode turned off the toner container will need replacing approximately once every 3 000 printed pages Toner Kit to be Used Name TK 16 Description Toner Container Cleaning Cloth Cap For Old Toner Container Plastic Waste ...

Page 83: ...ner container Be sure to distance items such as floppy disks during toner container replacement Be sure to clean the inside of the printer along with replacing the toner container For details see Cleaning on page 4 12 Use of original Kyocera toner kits is highly recommended to prevent printer trouble and ensure the long life of the printer ...

Page 84: ...er 1 Open the top cover 2 Slide the toner container release lever to the right to release the old toner container from the printer After removing it take care not to tilt the toner container Toner Container Release Lever Top Cover Old Toner Container ...

Page 85: ...4 Dispose of the old toner container in the plastic waste bag supplied in the new toner kit so that toner does not scatter Note _____________________________________________________________________ Although the toner container is made from non harmful flammable material be sure to dispose of this waste according to local laws and regulations Plastic Waste Bag Old Toner Container Cap ...

Page 86: ...tainer from the toner kit Shake the toner container with the protective seal orange colored facing up as shown in the figure five times or more to thoroughly mix the toner inside 6 Carefully remove the protective seal Shake five or more times Protective Seal ...

Page 87: ...the toner container with the grooves to the left and right inside the printer and install 8 Check that the toner container is installed in the correct position and push forcefully on the top of the toner container PUSH HERE Grooves Toner Container ...

Page 88: ...Toner Container Replacement 4 8 Note _____________________________________________________________________ Make sure that the toner container is properly locked into the printer 9 Close the top cover ...

Page 89: ...y problems Printer Interior Note _____________________________________________________________________ Before cleaning the interior of the printer switch off the printer power To avoid print quality problems due to paper dust and debris clean the interior of the printer in the following manner 1 Lift the process unit out of the printer The drum in the process unit is sensitive to light Do not expo...

Page 90: ...om the registration roller and laser scanner cover glass Note _____________________________________________________________________ While cleaning be careful to avoid touching the transfer roller the black roller and laser scanner cover glass Registration Roller Laser Scanner Cover Glass Cleaning Cloth ...

Page 91: ...nstall the process unit in the printer In doing so carefully align the guides at the both ends of the process unit properly with the slots in the printer 4 Close the printer s top cover by pressing down on the front left and right corners of the top cover ...

Page 92: ... Troubleshooting This chapter explains how to handle printer problems which may occur If a problem cannot be corrected please contact your Kyocera dealer General Guide 5 2 Print Quality Problems 5 4 Indicators 5 8 Correcting a Paper Jam 5 12 ...

Page 93: ... indicator remains off and the printer still will not print even after pressing the ON LINE STATUS key the problem may be power related Look through the items below and check anything that seems appropriate Lit See the appropriate item below Check the print quality of a status page if one can be printed No problem There may be a problem in the connection with the computer Look through the items be...

Page 94: ... The printer prints a status page but data from the computer is not being printed normally Check the interface cable Connect both ends of the interface cable securely Try replacing the printer cable For details on the parallel interface of this printer see Appendix C Check program files and application software Try printing another file or using another print command If the problem occurs only wit...

Page 95: ... blank output shown in the table below The troubleshooting procedure for each type of problem is given below If the checks explained in this section do not solve the problem please contact your Kyocera dealer Printed Results Corrective Action All black printout Please contact your Kyocera dealer Continued on next page ...

Page 96: ...er scanner cover glass using the wiper cloth See Chapter 4 Black or white vertical streaks Check the control panel If the toner indicator is flashing install a new toner kit Clean the printer after replacement See Chapter 4 Clean the laser scanner cover glass Open the printer s top cover Clean the laser scanner cover glass using the wiper cloth See Chapter 4 Continued on next page ...

Page 97: ...n the printer s top cover Clean the laser scanner cover glass using the wiper cloth See Chapter 4 Try setting the thin paper mode Send the following PRESCRIBE IIe command from the computer to set the thin paper mode R FRPO T9 2 EXIT PRN This may improve the printing quality To return to the original setting send the command again with T9 2 changed to T9 0 Grey background Check the control panel If...

Page 98: ...e the dirt Check the registration roller Lift the process unit out of the printer and check whether the registration roller is soiled with toner If so wipe it clean using the supplied cleaning cloth Characters out of position Check the file or program See if the problem is caused by an error with PRESCRIBE IIe commands If the problem occurs only with a specific file or program the most likely caus...

Page 99: ...enance Indications Indicators Corrective Action The top cover is open Close it tightly In this example the printer s cassette is selected The paper source is out of paper Add paper to the paper cassette or manual feed tray In this example there is no paper in the printer s cassette If there was no paper in the optional cassette both the MANUAL LGL and CASSETTE OTHERS indicators would flash If ther...

Page 100: ...ette If the jam had occurred in the optional cassette both the MANUAL LGL and CASSETTE OTHERS indicators would flash If the jam had occurred in the manual feed tray the MANUAL LGL indicator would flash There is not enough toner inside the toner container Be sure to promptly replace with a new toner as the printer will stop printing before long Clean the printer after replacement See Chapter 4 Ther...

Page 101: ...icators 5 10 Indicators Corrective Action A failure requiring the attention of service personnel has occurred A failure requiring the attention of service personnel has occurred and the printer has stopped ...

Page 102: ...ess the ON LINE STATUS key to print data as far as it was stored You can abandon printing by the SLEEP CANCEL key Current print processing cannot continue due to a too complex page The data transferred to the printer was too complex to print on a page Press the ON LINE STATUS key to print data as far as it was stored You can abandon printing by the SLEEP CANCEL key Note Send the following command ...

Page 103: ...er is not fed from a cassette The printer will go offline and Jam indicator will light in the control panel When a jam occurs check the points indicated in the following and clear the jam as indicated Jam at the Face down and Face up Trays If paper is fed part way out into the tray pull the paper out the rest of the way by hand Open and close the printer s top cover to clear the error ...

Page 104: ...ull out the paper cassette and remove any partially fed paper then re close the paper cassette Open and close the printer s top cover to clear the error Follow the same steps for clearing the jammed paper at the option paper feeder s cassette Paper Cassette Paper Feeder s Cassette Paper Feeder Option ...

Page 105: ...ammed paper then replace the process unit and close the top cover For removal installation method of the process unit refer to Cleaning page 4 9 Note _____________________________________________________________________ If the jammed paper appears to be pinched by rollers pull it along the normal paper running direction ...

Page 106: ... paper from another ream turn the stack of paper over or turn the paper the other way around Read the information in Appendix B Also look for tiny pieces of paper that may have been torn apart and overlooked when the jammed paper was removed If you cannot solve the problem by changing the paper there may be a problem with the printer Call a service person Note______________________________________...

Page 107: ...Appendix A Printer Specifications A 1 Appendix A Printer Specifications ...

Page 108: ...401GF 50 MHz Main memory 4 MB expandable up to 36 MB with one SIMM slot Supported operating systems Windows 3 1 Windows 95 Windows NT Supported protocols IPX SPX TCP IP DLC Interfaces High speed bidirectional parallel interface 1 Optional interface slot 1 Self test Performed at power up Maximum duty cycle 8 000 pages month dry A4 PPC standard paper Drum Organic photoconductor Developer Dual compon...

Page 109: ...er may be placed in the tray Ambient conditions Temperature 10 C to 32 5 C 50 F to 90 5 F Humidity 20 to 80 RH Optimum conditions 23 C 68 F 65 RH Altitude Max 2000m 6500 feet Power supply 120 V 60 Hz max 4 3 A U S A 230 V 50 60 Hz max 2 1 A European countries Australia Max allowable voltage fluctuation 10 Max allowable frequency fluctuation 2 Power consumption Max 485 W 230V 510W 120V During norma...

Page 110: ...Appendix B Paper Selection B 1 Appendix B Paper Selection ...

Page 111: ... to use copy paper standard paper used in standard dry PPC photocopiers Note ____________________________________________________________________ Some recylced paper does not meet the necessary specifications for use in this printer due to conditions such as stored water and pulp content Before purchasing recycled paper test a sample on the printer and check that printing quality is satisfactory B...

Page 112: ...ontent 4 to 6 Direction of grain Long grain Paper feed direction Pulp content 80 or more Smoothness 20 seconds or more Note ____________________________________________________________________ Consult with your Kyocera dealer before purchasing any specially treated paper or special application paper Kyocera bears absolutely no responsibility for accidents resulting from the use of inappropriate pa...

Page 113: ...llegible printing misfeeding and paper jams and can shorten the life of the printer Select paper which has as smooth and even a surface as possible Note that use of paper with a surface coating or other surface treatement may damage the drum or fuser unit Composition Do not use paper that has been coated or surface treated and contains plastic or carbon The heat of fusing can cause such paper to g...

Page 114: ...5 148 x 210 mm JIS B5 182 x 257 mm Letter 8 5 x 11 inches Legal 8 5 x 14 inches Other sizes of paper can be fed from manual feed tray The minimum size of fed paper is 80 x 148 mm 3 1 x 5 8 inches The maximum size is 216 x 356 mm 8 5 x 14 inches Printing position adjustment is required Smoothness Although it is important to use paper with a smooth and even surface do not use paper which has been co...

Page 115: ...per may also be too thick if you are having problems with paper jams The proper thickness is 0 086 to 0 110 mm 3 4 to 4 3 mils Moisture Content Moisture content is defined as the percent ratio of moisture to the dry mass of the paper Moisture can affect feedability electrostatic properties and toner fusing characteristics The moisture content of the paper varies with the relative humidity in the r...

Page 116: ...ort grain Use paper whose grain runs in the same direction as it will be fed through the printer Some paper manufacturers indicate the direction of the grain on their packaging Please ask the retailer if you cannot tell by yourself Other Paper Properties Stiffness Paper that is too limp or too stiff may fold or bend inside the printer resulting in a paper jam Curl Most paper has a natural tendency...

Page 117: ...icular attention to these considerations if you are choosing paper yourself Packaging Select paper that is wrapped by the ream and then placed in a box The best wrapping is one whose inner surface is coated to protect again humidity Specially treated paper We recommend that you avoid using paper listed below which has been specially treated even if it meets basic specifications If you wish to use ...

Page 118: ...ion and quality of special paper vary considerably special paper is more likely than white bond paper to give trouble during printing Special paper may be used with this printer if it meets the following conditions Note that these types of paper differ greatly in their construction and quality resulting in an increased chance of problems occuring during printing No liability will be assumed if moi...

Page 119: ...sing during the printing process and do not use paper with any kind of surface treatment such as the type of paper commonly used for calendars Overhead Projection OHP Film OHP film must be able to withstand the heat of fusing during the printing process Specifications are as follows OHP Film Specifications Item Specification Tolerance of heat Must tolerate at least 190 C 374 F Thickness 0 100 to 0...

Page 120: ...opes which use peel off strips to cover adhesive also cannot be used as this little strip coming off inside the printer can result in major damage Envelopes which have been specially treated also cannot be used For example envelopes with string attached for sealing envelopes with open windows and envelopes with film covered windows cannot be used with this printer Labels Labels cause trouble due t...

Page 121: ... appendix describes the signals used in the laser printer s parallel interface and serial interface option IB 10 It lists pin assignments signal functions timings connector specificaions and voltage levels Finally it explains the use of the printer in a multi computer environment ...

Page 122: ...allel printer cable that complies with the IEEE1284 standards Nibble high FRPO O0 5 default High speed data communication is used in compliance with the IEEE 1284 standard Ordinarily you should leave this setting unchanged Auto FRPO O0 70 The printer automatically changes its communication mode to the one the host computer is currently using Normal FRPO O0 0 The printer uses the communication meth...

Page 123: ...or Pin Assignments Pin In out Description 1 In Strobe nStrobe 2 In Data 0 Data 1 3 In Data 1 Data 2 4 In Data 2 Data 3 5 In Data 3 Data 4 6 In Data 4 Data 5 7 In Data 5 Data 6 8 In Data 6 Data 7 9 In Data 7 Data 8 10 Out Acknowledge nAck 11 Out Busy Busy 12 Out Paper Empty PError 13 Out On Line Select Select 14 In Auto feed nAutoFd 15 Not connected 16 0V DC 17 Chassis GND 18 5V DC 19 Ground return...

Page 124: ...nStrobe Pin 1 A negative going Strobe pulse causes the printer to read and latch the data on the Data 0 1 to Data 7 8 signal lines Data 0 1 to Data 7 8 Pins 2 to 9 These eight signals form the data byte sent from the host computer to the printer Data 7 8 is the most significant bit Acknowledge nAck Pin 10 This negative going pulse acknowledges the previous character received by the printer Acknowl...

Page 125: ..._______ The Paper Empty and On Line signals are not used unless enabled by the FRPO command O2 parameter Auto Feed nAutoFd Pin 14 This signal is used in the Epson version of the Centronics interface to receive a carriage return In high speed mode it is used as an interrupt 5V DC Pin 18 This line is connected to the printer s 5V DC line 5V 0 5V 250 mA Prime nInit Pin 31 This signal is used in the s...

Page 126: ... not used Power Ready Pin 35 This signal is high when the printer s power is on Select In NSelectIn Pin 36 This signal is used in some versions of the Centronics interface to enable the computer to force the printer on line In high speed mode it is used as an interrupt ...

Page 127: ...ector carry the signals listed in Table C 2 The table also indicates whether each signal is incoming or outgoing with respect to the printer Table C 2 RS 232C Signal Pin Assignments Pin In out Signal Description 1 FG Frame ground 2 Out TXD Transmit Data 3 In RXD Receive Data 4 Out RTS Request To Send 5 In CTS Clear To Send 6 In DSR Data Set Ready 7 SG Signal Ground 20 Out DTR Data Terminal Ready B...

Page 128: ...r To Send Pin 5 DSR Data Set Ready Pin 6 Unused SG Signal Ground Pin 7 All signals can transmit between the printer and the host computer to send each signals with a signal ground DTR Data Terminal Ready Pin 20 This output is used as a buffer nearly full handshake line It is held high above 3 volts when the buffer can accept more data RS 232C Interface Voltage Levels The voltage levels of the inte...

Page 129: ...onal computer or similar device equipped with an RS 422A serial interface Note _____________________________________________________________________ The changing of the jumper connector should be carried out only by a Kyocera authorized dealer or Kyocera certified technician Kyocera shall not be liable for damage due to improper changing of the jumper connector Interface Signals The pins in the pr...

Page 130: ...carry asynchronous data sent from the computer to the printer differential input SDB Send Data Pin 10 SDA Send Data Inverted Pin 9 These pins carry asynchronous data sent from the printer to the computer differential output RS 422A interface voltage levels The interface signal voltage levels conform with the EIA RS 422A standard The differential voltage varies from 200 mV to 6V SERIAL Connector Th...

Page 131: ...y They are indicated on the status printout They can be changed by the FRPO firmware reprogram command described in the Programming Manual The parameters and their identification codes are given below H1 Baud rate Parameter value Baud rate 12 1200 24 2400 48 4800 96 9600 19 19200 38 38400 57 57600 11 115200 The factory setting is 9600 baud H2 Data bits 7 or 8 factory set to 8 H3 Stop bits 1 or 2 f...

Page 132: ...itive logic 2 DTR DSR negative logic 3 XON XOFF 4 ETX ACK 5 XON XOFF recognized only as protocol The factory setting is 0 H6 Buffer nearly full threshold This is a percentage from 0 to 99 The factory setting is 90 H7 Buffer nearly empty threshold This is a percentage from 0 to 99 The factory setting is 70 The factory settings of the buffer nearly full and nearly empty thresholds H6 and H7 are subj...

Page 133: ...______________ Since DTR DSR protocol is not used with the RS 422A standard select a parameter value other than 0 1 or 2 for the H5 setting when using the RS 422A interface PRESCRIBE FRPO D0 command The PRESCRIBE FRPO D0 command is provided to allow manipulating XON XOFF when an error has occurred on the serial interface The following table summarizes the error status corresponding to different D0...

Page 134: ...s a bare shield wire Solder all these shield wires together into a single bundle 3 Using a section of flat wire about 3 mm wide and 15 mm long connect the bundle of shield wires to the metal facing of the connector Check that the solder connections are secure 4 Desolder wires 2 and 3 then resolder them in crossed configuration Solder wire 2 to pin 3 and wire 3 to pin 2 Cover the solder joints with...

Page 135: ...e printer end of the RS 232C interface cable into the printer s RS 232C connector and screw it in place 5 Plug the other end of the cable into the computer s RS 232C interface connector 6 Switch on the printer s power 7 The printer s RS 232C parameters are factory set to the following values Baud rate 9600 bps Data bits character length 8 bits Stop bits 1 Parity None The three RS 232C protocols ar...

Page 136: ...E LPT1 COM1 To test the interface then enter P Press the P key while holding down the Ctrl key C DIR P Press the P key while holding down the Ctrl key The software settings made by the procedures above are temporary On most computers permanent settings must be made with DIP switches If you want to use a different baud rate or change any of the other RS 232C parameters you can use the printer s FRP...

Page 137: ...Appendix D Indicators D 1 Appendix D Indicators ...

Page 138: ...rammatically Lit Flashing Off Waiting The six indicators flash in sequence Ready On line The printer is ready to print In this example the printer s cassette is selected Off line The printer is off line The printer stores but does not print received data In this example the printer s cassette is selected Receiving data The printer is receiving data In this example the printer s cassette is selecte...

Page 139: ... paper size The ON LINE A4 DATA LTR MANUAL LGL and CASSETTE OTHERS indicators are toggled to light one after another as the SHIFT FEED SIZE key is pressed repeatedly Sleeping The printer has entered the sleeping mode The on line mode is restored when any of the keys is pressed or data is sent to the printer Manual feed Paper is set on the manual feed tray after data is sent to the printer To start...

Page 140: ...anual or Chapter 4 in this manual and replace the toner container In this example the printer s cassette is selected Memory overflow The total amount of the data received by the printer exceeds the printer s internal memory Try adding more memory expansion RAM Press the ON LINE STATUS key to resume printing You can abandon printing by the SLEEP CANCEL key Print Overrun The data transferred to the ...

Page 141: ...ur Kyocera dealer Scanner motor error E2 error Please contact your Kyocera dealer Scanner pin photo error E3 error Please contact your Kyocera dealer Time Fuser error E4 error Please contact your Kyocera dealer Toner motor error E9 error Please contact your Kyocera dealer Controller check sum error F1 error Please contact your Kyocera dealer Controller RAM read write error F2 error Please contact ...

Page 142: ...Indicators D 6 Controller system error F3 error Please contact your Kyocera dealer ...

Page 143: ...t 2 7 5 6 Envelope B 11 Environmental requirements of the page printer 1 2 Error Indications 5 11 Expanding memory 1 32 F Face down output tray 1 9 Face up output tray 1 9 1 20 Fonts 3 1 G General guide 5 2 I Indicator 2 3 5 8 D 1 Interface signals C 3 Interface C 1 K KIR 2 2 5 KPDL 3 1 3 3 L Laser scanner cover glass 4 10 List of fonts 3 3 Load limit 1 18 ...

Page 144: ...waste bag 4 2 Power cord 1 7 1 23 Print quality problem 5 4 Printer driver 1 26 Printer problems 5 2 Printer specifications A 1 Process unit 4 9 R Registration roller 4 10 Right paper B 4 S Scalable fonts 3 2 Setup and connections 1 11 Setup 1 11 SIMM 1 32 Special paper B 9 Status page 2 6 Sub tray 1 9 2 9 Surrounding space 1 5 T Toner container release lever 4 4 Toner container replacement interv...

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