Kronos 4000 series, User Manual

Page: 124 / 146

Chapter 6 Error Messages and Troubleshooting Procedures
6-14 ADP, Inc.
Communication
fails. Communication settings
are incorrect either at
the timeclock or the host
PC. To check settings at the timeclock:
1. Access Maintenance Mode.
2. Press the Communication Settings soft
key.
3. Check and, if necessary, correct the
Device ID, IP Address, Gateway, and
Subnet Mask settings.
If communication continues to fail, check
the communication settings at the host PC.
Refer to the documentation for your ADP
host application.
Communications
cabling is connected
incorrectly. Ensure that all communications cables are
routed correctly and connected properly.
If the connections are secure, determine
whether the cable is defective by doing the
following:
!
Check to see if the green
communications LED on the Series
4000 timeclock is lit. Use the security
wrench to unlock and open the cover of
the timeclock. The green LED is
located inside the cover and to the left
of the Ethernet connection on the main
board.
!
Check to see if the green link light on
the hub to which the timeclock is
connected.
If both lights are lit, the cable is not
defective. The problem may lie in the
network configuration.
If both lights are not lit, the cable may be
defective.
Consult with your system administrator to
resolve the problem.
Poor connections. Check connections.
Bad mainboard. Replace the Field Replaceable Unit (FRU).
Contact your TLM Representative.
Symptom Probable Cause Corrective Action