Konica Minolta Magicolor 5440 dl Page 143 User Manual Download | Manualshive

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Status, Error, and Service Messages

133

Service Messages

These messages indicate a more serious fault that can only be corrected by a
customer service engineer. If one of these messages appears, turn the printer
off, then turn it on again. If the problem persists, contact your local vendor or
authorized service provider.

This service
message...

means...

do this...

ERROR
AIDC SENSOR

AIDC sensor error.

Contact Technical Sup-
port with the error infor-
mation.

ERROR
COMMUNICATION

A communication error
occurred in the USB or
Ethernet interface.

Check that the interface
cable is properly con-
nected to the printer.

If the error continues to
appear even though the
cables are correctly con-
nected, contact Techni-
cal Support.

ERROR
CONTROLLER

Controller internal error. Contact Technical Sup-

port with the error infor-
mation.

ERROR
DIMM

SDRAM DIMM error.

Contact Technical Sup-
port with the error infor-
mation.

ERROR
ENGINE INTERFACE

A communication error
occurred with the engine
controller.

Contact Technical Sup-
port with the error infor-
mation.

ERROR
RAM

RAM writing/reading
error.

Contact Technical Sup-
port with the error infor-
mation.

ERROR
ROM

ROM error.

Contact Technical Sup-
port with the error infor-
mation.

FATAL ERROR
CODE:

XX

An error has been
detected with the item
indicated “

XX

” in the ser-

vice message.

Reboot the printer. This
often clears the service
message, and printer
operation can resume.

If the problem persists,
contact Technical Sup-
port.

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Summary of Contents for Magicolor 5440 dl

Page 1: ...magicolor 5440 DL User s Guide 4138 7747 05A 1800782 001E ...

Page 2: ...A BUSINESS TECHNOLOGIES INC reserves the right to make changes to this guide and to the equipment described herein without notice Considerable effort has been made to ensure that this guide is free of inaccuracies and omissions However KONICA MINOLTA BUSINESS TECHNOLOGIES INC makes no warranty of any kind including but not limited to any implied warranties of merchantability and fitness for a part...

Page 3: ... rights under this Agreement to an assignee of all of Licensee s right and interest to such Software and Documentation Assignee provided you transfer to Assignee all copies of such Software and Documentation Assignee agrees to be bound by all of the terms and conditions of this Agreement 5 You agree not to modify adapt or translate the Software and Documentation 6 You agree that you will not attem...

Page 4: ...are documentation as such terms are used in 48 C F R 12 212 Consis tent with 48 C F R 12 212 and 48 C F R 227 7202 1 through 227 7202 4 all U S Govern ment End Users acquire the Software with only those rights set forth herein 12 You agree that you will not export the Software in any form in violation of any applicable laws and regulations regarding export control of any countries ...

Page 5: ...cessory 4 Front View with Options 4 2 Software Installation 5 Utilities and Documentation CD ROM 6 Drivers 6 Utilities 6 System Requirements 7 Selecting Driver Options Defaults for Windows 8 Uninstalling the Printer Driver for Windows 9 Displaying Printer Driver Settings for Windows 9 Windows XP Server 2003 9 Windows 2000 Me 98SE NT 4 0 10 ...

Page 6: ... Alerts 15 Recovering from a Status Display Alert 15 Closing the Status Display 15 Working With the Printer Status Monitor Center 16 Introduction 16 System Requirements 16 Opening the Printer Status Monitor Center and Showing the Supplies Status 16 Using the Printer Status Monitor Center 17 Recognizing Printer Status Monitor Center Alerts 18 Closing the Printer Status Monitor Center 18 4 Printer C...

Page 7: ...Media 47 Tray 1 47 Loading Plain Paper 47 Tray 2 3 Optional Lower Feeder Units 50 Loading Plain Paper 50 Manual Feed Tray 53 Loading Plain Paper 53 Other Media 55 Loading Envelopes 55 Loading Label Sheets Postcards Thick Stock Glossy Stock and Transparencies 59 Duplexing 61 Output Tray 62 Media Storage 63 7 Replacing Consumables 65 Replacing Consumables 66 About Toner Cartridges 66 Replacing a Ton...

Page 8: ...1 100 Clearing a Media Misfeed in Tray 2 3 104 Clearing a Media Misfeed from the Duplex Option 106 Clearing a Media Misfeed from the Fuser Unit 107 Clearing a Media Misfeed from the Manual Feed Tray and Transfer Roller 110 Solving Problems with Media Misfeeds 113 Solving Other Problems 116 Solving Problems with Printing Quality 121 Status Error and Service Messages 127 Standard Status Messages 127...

Page 9: ...ents v A Appendix 147 Safety Specifications 148 Technical Specifications 148 Printer 148 Consumable Life Expectancy Chart 151 Our Concern for Environmental Protection 152 What is an ENERGY STAR product 152 ...

Page 10: ......

Page 11: ...1 Introduction ...

Page 12: ...nsumable replacement and maintenance adhere to the recommended space requirements detailed below The options appear shaded in the above illustrations 733 mm 28 9 480 mm 18 9 420 mm 16 5 60 mm 2 4 22 mm 0 9 440 mm 17 3 683 mm 27 0 110 5 mm 4 4 957 mm 37 7 337 mm 13 3 520 mm 20 5 100 mm 3 9 110 5 mm 4 4 Front View Side View ...

Page 13: ...ough out this guide so please take some time to become familiar with them Front View 1 Control panel 2 Output tray 3 Top cover 4 Fuser unit 5 Right side cover 6 Manual feed tray 7 Transfer roller 8 Transfer belt unit 9 Tray 1 10 Grip 11 Front cover 12 Waste toner bottle 13 Toner cartridge 2 3 4 5 7 8 9 13 11 1 12 10 6 13 12 7 8 ...

Page 14: ...ct Print Port 2 Power switch 3 Ozone filter 4 Power connection 5 10Base T 100Base TX IEEE 802 3 Ethernet Interface port 6 USB port 7 Ventilation grilles Accessory 1 Laser lens cleaning tool Front View with Options 1 Duplex option 2 Lower feeder units Tray 2 and Tray 3 2 6 3 4 5 7 1 1 1 2 ...

Page 15: ...2 Software Installation ...

Page 16: ...age 9 Printer Driver for Windows Me 98SE Printer Driver for Windows NT 4 0 Printer Driver for Macintosh OS X Printer Driver for Linux Utilities Use Benefit Status Display Windows only From the Status Display the current status of this printer such as its consumables and error information can be checked For details refer to Working with the Status Display on page 14 Printer Status Monitor Center Wi...

Page 17: ... newest patch Red Hat Linux 8 0 or later CUPS 1 1 15 or later SuSE Linux 8 1 or later CUPS 1 1 15 or later This printer driver can also be used with Linux versions other than those listed above if CUPS 1 1 15 or later is installed Free hard disk space Approximately 20 MB of free hard disk space for printer driver and Status Display Approximately 128 MB of free hard disk space for image processing ...

Page 18: ...inters to display the Printers directory Right click the KONICA MINOLTA magicolor 5440DL printer icon and choose Properties Choose Printer Proper ties Windows NT 4 0 From the Start menu choose Settings and then Printers to display the Printers directory Right click the KONICA MINOLTA magicolor 5440DL printer icon and choose Document Defaults 2 If you have installed options proceed with the next st...

Page 19: ... DL printer driver if necessary 1 From the Start menu choose Programs Windows XP Server 2003 All Programs KONICA MINOLTA magicolor 5440DL and then Uninstall 2 In the Uninstall window select the KONICA MINOLTA magicolor 5440DL Then click Uninstall 3 The magicolor 5440 DL driver will be uninstalled from your computer When using Windows 98SE restart the computer after uninstalling the printer driver ...

Page 20: ...and choose Properties then select Printer Properties Windows NT 4 0 Right click the KONICA MINOLTA magicolor 5440DL printer icon and choose Document Defaults Using the Printer Driver Common Buttons The buttons described below appear on each tab OK Click to exit the Properties dialog box saving any changes made Cancel Click to exit the Properties dialog box without saving any changes made Apply Cli...

Page 21: ...Setup Tab The Setup tab allows you to Print several pages of a document on the same page N up printing Provide a watermark on printed documents Design custom watermarks Specify duplex and booklet printing Specify the paper source Define the type of media Specify different paper for the first page of a document Paper Tab The Paper tab allows you to Specify the size of the original document Define c...

Page 22: ...ext Specify the resolution for the printout Control the tones of an image Contrast Control the darkness of an image Brightness Control the color purity of an image Saturation Control the clarity of an image Sharpness Device Options Setting Tab The Device Options Setting tab allows you to Automatically identify installed options Activate the optional lower feeder units Tray 2 3 and or the duplex op...

Page 23: ...3 Using the Windows Status Display and Printer Status Monitor Center ...

Page 24: ...rease the size of the window Using the Status Display When the background of the printer graphic is green the printer is in standby mode or a job is printing normally When the background of the printer graphic is red or yellow there is an error and the job has been interrupted The status of the printer and the error message are shown in the dialog boxes on the left The function areas include Print...

Page 25: ...Windows task bar changes from green normal to yellow warning or red error depending on the severity of the printer problem Recovering from a Status Display Alert When the Status Display notifies you of a printing problem double click its icon on the Windows task bar to open the Status Display The Status Display identifies what type of error has occurred Closing the Status Display To close the Stat...

Page 26: ...r 5440 DL If a KONICA MINOLTA product is not compatible with both SLP and KONICA MINOLTA specific PJL Printer Status Monitor Center cannot be used System Requirements Operating System Windows XP Server 2003 2000 Me 98SE NT 4 0 Printer Ports Supported by Printer Status Monitor Center Ethernet port USB port Opening the Printer Status Monitor Center and Showing the Supplies Status Follow the appropri...

Page 27: ...you double click the printer name If the device is connected to the USB port or if Unable to Connect appears under Status Status Display or PageScope Web Connection does not appear even when you double click the printer name Port Displays the name of the port where the printer is connected For a local printer the type USB is displayed For a network printer the IP address is displayed Status Displa...

Page 28: ...DL Reference Guide Closing the Printer Status Monitor Center To close Printer Status Monitor Center choose Exit from the Action menu or click the X button in upper right corner of the Printer Status Monitor Center window Status Monitor Application for Network Printers Specify whether Status Display or PageScope Web Connection appears when the name of the printer in the screen is double clicked The...

Page 29: ...4 Printer Control Panel and Configuration Menu ...

Page 30: ...plays the current status of the printer including any condition that needs your attention Control Panel Indicators and Keys No Indicator Off On 1 The printer is not ready to accept data The printer is ready to accept data 2 No problem The printer requires operator attention usually accompanied by a status message in the message window 1 2 5 7 6 8 MESSAGE WINDOW 3 4 ...

Page 31: ...led 4 Enters the menu system Moves down in the menu structure Selects the displayed menu choice 5 Moves up in the menu structure Within a menu choice that is changeable char acter by character scrolls upward through the available characters 6 Moves right in the menu structure Moves right through the available menu choices 7 Moves down in the menu structure Within a menu choice that is changeable c...

Page 32: ... shown below will appear indicating the amount of toner that remains in the yellow Y magenta M cyan C and black K toner car tridges Configuration Menu Overview The magicolor 5440 DL configuration menu accessible from the control panel is structured as shown below RE ADY ...

Page 33: ...ET ENGLISH CONTROLLER VER xx xxx LANGUAGE SET FRENCH ENGINE VER xxxxxxxxxxxxxx LANGUAGE SET GERMAN LANGUAGE SET ITALIAN LANGUAGE SET PORTUGUESE LANGUAGE SET SPANISH LANGUAGE SET CZECH LANGUAGE SET JAPANESE ENGINE TONER EMPTY ENERGY SAVER xxxxxxxx AUTO CONTINUE xxx TRAY CHAINING xxx ENGINE SERVICE MENU SPECIAL PAGES MENU LANGUAGE MENU ENGINE Displays only if ENERGY SAVER is set to ON in the ENGINE ...

Page 34: ...ONER xx REMAINING CYAN TONER xx REMAINING MAGENTA TONER xx REMAINING YELLOW TONER xx REMAINING MENU CONSUMABLE USAGE FORCED MODES xx xx xx Some older network hubs with fixed communication modes do not communicate properly with automatically configures devices In such cases use the NETWORK FORCED MODES menu to configure the printer for the appropriate hub settings and enable communication ...

Page 35: ...ation Menu Overview 25 IMAGE QUALITY xxx PAPER SIZE xxx MEDIA TYPE xxx LAYOUT xxxx MENU DIRECT PRINT BRIGHTNESS xxx SHARPNESS xxx AUTO ROTATE xxx Displays only if the Camera Direct Photo Print Card is installed ...

Page 36: ... test pages PRINT MENU MAP Print the menu map ENGLISH FRENCH GERMAN ITALIAN PORTUGUESE SPANISH CZECH JAPANESE The display language of the message window can be changed to the required language The default setting is English TONER EMPTY Settings STOP CONTINUE When set to CONTINUE printing continues even if a toner cartridge is empty When set to STOP printing stops when a toner cartridge is empty ...

Page 37: ... is opened then closed AUTO CONTINUE Settings ON OFF When set to ON the printer continues printing if the correct size media is not loaded in the specified tray When set to OFF the printer stops and displays a message indicating that media should be loaded into the specified tray if the specified tray runs out of media TRAY CHAINING Settings ON OFF When set to ON the printer automatically switches...

Page 38: ...order to adjust the color shift RESET COUNTER TRANSFER ROLLER Resets the counter when the transfer roller has been replaced RESET COUNTER TRANSFER BELT Resets the counter when the transfer belt unit has been replaced ENERGY SAVER Settings ON OFF When set to ON Energy Saver is enabled When set to OFF Energy Saver is disabled and the ENGINE ENERGY SAVER menu is not displayed RESTORE USER DEFAULT Res...

Page 39: ...etting 192 168 1 2 Sets the IP address of this printer on the network Use the Up Down Left and Right keys to enter the value When manually setting the IP address first set DHCP and BOOTP to OFF SUBNET MASK Setting 255 255 255 0 Sets the subnet mask value of the network Use the Up Down Left and Right keys to enter the value When manually setting the Subnet Mask first set DHCP and BOOTP to OFF GATEW...

Page 40: ...ansmission speed is set depending on the negotiation therefore there is no setting where negotiation is turned off The second value indicates the communication method for bi directional communication DUP Select whether data is sent and received in both directions simultaneously FULL or in one direction at a time HALF or select automatic recognition AUTO If AUTO is selected the transmission speed i...

Page 41: ... toner cartridge CYAN TONER The approximate percentage of toner remaining in the cyan toner cartridge YELLOW TONER The approximate percentage of toner remaining in the yellow toner cartridge MAGENTA TONER The approximate percentage of toner remaining in the magenta toner cartridge IMAGE QUALITY Settings DRAFT NORMAL FINE Specifies the resolution of the printed image There are three settings DRAFT ...

Page 42: ... be printed on a single sheet of paper BRIGHT NESS Settings OFF ON Changes the density of colors When set to ON images are printed even brighter SHARP NESS Settings OFF ON Changes the vividness of intermediate colors When set to ON intermediate colors in images are printed more vividly AUTO ROTATE Settings OFF ON Prints with the image rotated so that it fits the size of the paper When set to ON th...

Page 43: ...5 Direct Print ...

Page 44: ...led Image Quality and All images Index Print cannot be selected from the digital camera For details on using the digital camera refer to your digital camera s manual The following features are not supported with Direct Printing Cropping print Fixed size print Borderless DPOF print Printing Directly from a Digital Camera 1 From the printer s Direct Print menu specify settings for Image Quality Pape...

Page 45: ...irect print port A USB cable is not included with the printer and must be purchased separatelly if not sup plied with your digital camera 3 From the digital camera specify the image that you wish to print and the desired number of copies 4 Start printing from the digital camera ...

Page 46: ......

Page 47: ...6 Using Media ...

Page 48: ... 9 x 322 3 2 3 M Yes Government letter 8 0 x 10 5 203 2 x 266 7 2 3 M Yes Statement 5 5 x 8 5 140 0 x 216 0 M No UK Quarto 8 0 x 10 0 203 2 x 254 0 M No A4 Transparency 8 2 x 11 7 210 0 x 297 0 M No Letter Transparency 8 5 x 11 0 215 9 x 279 4 M No Japanese Postcard 3 9 x 5 8 100 0 x 148 0 M No Double Postcard 5 8 x 7 9 148 0 x 200 0 M No Envelope B5 ISO 6 9 x 9 8 176 0 x 250 0 M No Envelope C5 6 ...

Page 49: ...is Coated with a processed surface such as carbon paper digitally gloss coated media and colored paper that has been treated Carbon backed Unapproved iron on transfer media such as heat sensitive paper heat pressure paper and heat press transfer paper Cold water transfer paper Pressure sensitive Designed specifically for inkjet printers such as superfine paper glossy paper glossy film and postcard...

Page 50: ... not rectangular or not cut at right angles Attached with glue tape paper clips staples ribbons hooks or buttons Acidic Any other media that is not approved Thick Stock Paper thicker than 90 g m2 24 lb bond is referred to as thick stock Test all thick stock to ensure acceptable performance and to ensure that the image does not shift DO NOT use thick stock that is Mixed with any other media in the ...

Page 51: ... rollers the gummed area on the flaps may seal Using envelopes with emulsion based glue avoids this problem Approved for laser printing Dry DO NOT use envelopes that have Sticky flaps Tape seals metal clasps paper clips fasteners or peel off strips for seal ing Transparent windows Too rough of a surface Material that will melt vaporize offset discolor or emit dangerous fumes Been presealed Capacit...

Page 52: ...ry printing your data on a sheet of plain paper first to check placement Check your application documentation for more information on printing labels Use label sheets that are Recommended for laser printers Letter or A4 size adhesive label stock DO NOT use label sheets that Have labels that easily peel off or have parts of the label already removed Have backing sheets that have peeled away or have...

Page 53: ...orted Manual Feed Tray Up to 20 sheets depending on their size and thickness Orientation Face down Driver Media Type Letterhead Weight 60 90 g m 16 24 lb Duplexing See page 38 for supported sizes face down top of page first Capacity Tray 1 2 3 Not supported Manual Feed Tray Up to 20 postcards depending on their thickness Orientation Face down Driver Media Type Postcard Weight 60 163 g m 16 90 lb b...

Page 54: ...Printer Remove transparencies as soon as possible from the output tray to avoid static buildup You can print continuously with transparencies However this could affect the media feed depending on the media quality static buildup and printing envi ronment Try printing your data on a sheet of plain paper first to check placement If you have problems feeding 20 sheets try loading only 1 10 sheets at ...

Page 55: ...f the media Each media size has a specific image able area the maximum area on which the printer can print clearly and without distortion This area is subject to both hardware limits the physical media size and the margins required by the printer and software constraints the amount of memory available for the full page frame buffer The guaranteed imageable printable area for all media sizes is the...

Page 56: ...lication Some applications allow you to set custom page sizes and margins while others have only standard page sizes and margins from which to choose If you choose a standard format you may lose part of your image due to imageable area constraints If you can cus tom size your page in your application use those sizes given for the imagea ble area for optimum results Guaranteed area Nonguaranteed ar...

Page 57: ...rinter was designed for printing on a wide range of media types it is not intended to print exclusively on a single media type except plain paper Continuous printing on media other than plain paper such as envelopes labels thick stock or transparencies may adversely affect print quality or reduce engine life When refilling media first remove any media remaining in the tray Stack it with the new me...

Page 58: ...Loading Media 48 2 Press down the media pressure plate to lock it into place 3 Load the paper face up in the tray ...

Page 59: ...Loading Media 49 Do not load above the mark Up to 500 sheets 80 g m2 22 lb of plain paper can be loaded into the tray at one time 4 Close Tray 1 ...

Page 60: ...Loading Media 50 Tray 2 3 Optional Lower Feeder Units Loading Plain Paper 1 Pull out Tray 2 Tray 3 2 Press down the media pressure plate to lock it into place ...

Page 61: ... 51 3 Slide the media guides to pro vide more space between them 4 Load the paper face up in the tray Do not load above the mark Up to 500 sheets 80 g m2 22 lb of plain paper can be loaded into the tray at one time ...

Page 62: ...Loading Media 52 5 Slide the media guides against the edges of the paper 6 Close Tray 2 Tray 3 ...

Page 63: ...r details on the types and sizes of media that can be printed from the man ual feed tray refer to Media Specifications on page 38 Loading Plain Paper 1 Open the manual feed tray 2 Slide the media guides to pro vide more space between them ...

Page 64: ...54 3 Load the paper face down in the tray Do not load paper above the line Up to 100 sheets 80 g m2 22 lb of plain paper can be loaded into the tray at one time 4 Slide the media guides against the edges of the paper ...

Page 65: ...Envelope Label Thick Stock 1 Thick Stock 2 Glossy or Transparency in the driver for optimum print quality Loading Envelopes 1 Pull the lever and then open the right side cover Before opening the right side cover fold up the manual feed tray 2 Open the door at the side of the right side cover ...

Page 66: ...Loading Media 56 3 Turn the two dials on the fuser unit to the setting for envelopes 4 Close the door at the side of the right side cover Plain paper Envelope ...

Page 67: ...Loading Media 57 5 Close the right side cover 6 Open the manual feed tray 7 Slide the media guides to pro vide more space between them ...

Page 68: ...e the envelopes may become wrinkled or a media misfeed may occur Up to 10 envelopes can be loaded into the tray at one time For envelopes with the flap along the long edge load the envelopes with the flap toward the right of the manual feed tray 9 Slide the media guides against the edges of the envelopes Before printing on plain paper be sure to return the dials on the fuser unit to the setting fo...

Page 69: ...Loading Media 59 Loading Label Sheets Postcards Thick Stock Glossy Stock and Transparencies 1 Open the manual feed tray 2 Slide the media guides to pro vide more space between them ...

Page 70: ...Loading Media 60 3 Load the media face down in the tray Up to 20 sheets can be loaded into the tray at one time 4 Slide the media guides against the edges of the media ...

Page 71: ...te Only plain paper 60 90 g m2 16 24 lb bond can be autoduplexed See Media Specifications on page 38 Duplexing envelopes labels postcards thick stock glossy stock or transparencies is not supported How do I autoduplex You should verify that the duplex option is physically installed on the printer to successfully duplex the job If the duplex option is not installed and duplex job is sent the contro...

Page 72: ...ter This tray has a capacity of approximately 250 sheets A4 Letter of 80 g m2 22 lb paper If the media is stacked too high in the output tray your printer may experience media misfeeds excessive media curl or static buildup Remove transparencies as soon as possible from the output tray to avoid static buildup If Booklet Left Binding is selected the pages can be folded as a left bound booklet If Bo...

Page 73: ...may dry up too much and cause misfeeding If media has been removed from its wrapper place it in its original pack aging and store in a cool dark place on a level surface Avoid moisture excessive humidity direct sunlight excessive heat above 35 C 95 F and dust Avoid leaning media against other objects or placing it in an upright posi tion Before using stored media do a trial print to check print qu...

Page 74: ......

Page 75: ...7 Replacing Consumables ...

Page 76: ... used toner car tridge is installed the indicator message will not clear and the supplies status in the Status Display will not be updated The toner is nontoxic If you get toner on your skin wash it off with cool water and a mild soap If you get toner on your clothes lightly dust them off as best as you can If some toner remains on your clothes use cool not hot water to rinse the toner off CAUTION...

Page 77: ...ridge Yellow Y 1710604 002 Standard Capacity Toner Cartridge Magenta M 1710604 003 Standard Capacity Toner Cartridge Cyan C 1710604 004 High Capacity Toner Cartridge Black K 1710604 005 High Capacity Toner Cartridge Yellow Y 1710604 006 High Capacity Toner Cartridge Magenta M 1710604 007 High Capacity Toner Cartridge Cyan C 1710604 008 AP 5250224 350 Standard Capacity Toner Cartridge Black K 17105...

Page 78: ...e maximum storage humidity is 85 noncondensing If the toner cartridge is moved from a cold place to a warm humid place condensation may occur degrading print quality Allow the toner to adapt to the environment for about one hour before use Level during handling storage Do not hold stand or store cartridges on their ends or turn them upside down the toner inside the cartridges may become caked or u...

Page 79: ...essage REPLACE TONER X where X represents the color of the toner appears when a toner cartridge becomes empty Follow the steps below to replace the toner cartridge As an example the following procedure describes the operation for the yellow toner cartridge If TONER EMPTY on the ENGINE TONER EMPTY menu is set to CONTINUE the message TONER EMPTY X appears 1 Check the message window to see which colo...

Page 80: ...e is visible 4 Grasp the handle as shown in the illustration and then slide the cartridge all the way out of the printer Note Dispose of the used toner cartridge according to your local regulations Do not burn the toner cartridge For detailes refer to About Toner Cartridges on page 66 5 Check the color of the new toner cartridge to be installed ...

Page 81: ...tridge a few times to distribute the toner Make sure that the OPC drum cover is securely attached before shaking the cartridge 7 Lift the OPC drum cover on the toner cartridge toward you 8 Slide the OPC drum cover off of the toner cartridge 3 ...

Page 82: ...g Consumables 72 9 Holding the toner cartridge by its handle slide the cartridge into the printer 10 Lower the handle and then slide the cartridge the rest of the way into the printer until it locks into place ...

Page 83: ...12 Close the front cover If the toner cartridge is not fully inserted the front cover cannot be closed The printer must complete a 75 second calibration cycle after the toner cartridge has been replaced If you open the front cover before the message READY appears the printer stops and repeats the calibration cycle ...

Page 84: ...rs in the message window The printer stops and will not start again until the waste toner bottle is replaced 1 Open the printer s front cover 2 Turn the dial on the waste toner bottle counterclockwise until it is in the unlock position 3 Slowly slide the waste toner bot tle all the way out Be careful not to spill any toner Lock Unlock ...

Page 85: ...n 5 Dispose of the waste toner bot tle Note Dispose of the used waste toner bottle according to your local regulations Do not burn the waste toner bottle 6 Prepare a new waste toner bottle Before installing the waste toner bottle be sure that the dial on the waste toner bottle is unlocked 7 Slide the waste toner bottle all the way into the printer ...

Page 86: ...cannot be closed Replacing the Transfer Roller When the time to replace the transfer roller is reached the message TRANS ROLLER END appears Printing can continue even after this mes sage appears however since the print quality is reduced the transfer roller should be replaced immediately When replacing the transfer roller also replace the ozone filter A new ozone filter is included with the new tr...

Page 87: ...7 Replacing the Transfer Roller 1 Pull the lever and then open the right side cover Before opening the right side cover fold up the manual feed tray 2 While pushing the levers to the inside move the roller presser toward you ...

Page 88: ...lacing Consumables 78 3 While continuing to press the levers remove the transfer roller 4 Prepare a new transfer roller 5 While pressing the levers insert the shaft of the transfer roller into the bearings ...

Page 89: ...79 6 Move the levers away from you until it snaps into place 7 Close the right side cover 8 Reset the counter in the ENGINE SERVICE RESET COUNTER TRANSFER ROLLER menu 9 Replace the ozone filter using the following procedure ...

Page 90: ...Replacing Consumables 80 Replacing the Ozone Filter 1 Remove the ozone filter from the printer 2 Slide the new ozone filter into the printer until it snaps into place ...

Page 91: ...ER END appears Printing can continue even after this message appears however since the print quality is reduced the transfer belt unit should be replaced immediately 1 Open the printer s front cover 2 Turn the dial to unlock the waster toner bottle 3 Pull out the waste toner bottle and the toner cartridges for about 10 cm 4 Lock Unlock ...

Page 92: ...ews on the left side cover Be careful not to lose the screws 5 Remove the left side cover 6 Open the right side cover and then use a coin to loosen the screws securing the transfer belt unit Before opening the right side cover fold up the manual feed tray ...

Page 93: ...de where the left side cover was removed hold the arm and then carefully pull out the transfer belt unit 8 Prepare a new transfer belt unit Be careful not to touch the surface of the belt 9 Insert the new transfer belt unit along the rails ...

Page 94: ...he transfer belt unit 11 From the right side cover side tighten the screws to secure the transfer belt unit and then close the right side cover 12 Insert the waste toner bottle and the toner cartridges all the way in until they snap into place ...

Page 95: ...Replacing Consumables 85 13 Turn the dial to lock the waste toner bottle into place 14 Attach the left side cover and then tighten the screws Lock Unlock ...

Page 96: ...Replacing Consumables 86 15 Close the front cover 16 Reset the counter in the ENGINE SERVICE RESET COUNTER TRANSFER BELT menu ...

Page 97: ...8 Maintaining the Printer ...

Page 98: ...ser unit is hot When the right side cover is opened the fuser unit temperature drops gradually one hour wait time Be careful when cleaning the inside of the printer or removing media mis feeds as the fuser unit and other internal parts may be very hot Do not place anything on top of the printer Use a soft cloth to clean the printer Never spray cleaning solutions directly on the printer s surface t...

Page 99: ...lity to deteriorate Keep media in the output tray at a minimum level If the media is stocked too high your printer may experience media misfeeds and excessive media curl Make sure two people are avail able to lift the printer when mov ing it Keep the printer level to avoid toner spillage When lifting the printer fold up the manual feed tray and then lift the printer as shown in the illustration at...

Page 100: ... in your eyes wash it out immediately with cool water and consult a doctor Make sure any parts removed during cleaning are replaced before you plug in the printer Cleaning the Printer CAUTION Be sure to turn off the printer and unplug the power cord before cleaning Exterior Control Panel Ventilation Grill Printer Exterior ...

Page 101: ...accumulation of paper dust and other debris on the media rollers can cause media feeding problems Cleaning the Media Feed Rollers All Trays 1 Pull out the tray 2 Clean the media feed rollers by wiping them with a soft dry cloth 3 Close the tray ...

Page 102: ...Cleaning the Printer 92 Cleaning the Duplex Option Feed Rollers 1 Open the duplex cover 2 Clean the feed rollers by wiping them with a soft dry cloth 3 Close the duplex cover ...

Page 103: ...for Tray 2 and 3 1 Open the right side cover of Tray 2 Tray 3 Before opening the right side cover of Tray 2 Tray 3 fold up the manual feed tray 2 Clean the media transfer rollers by wiping them with a soft dry cloth 3 Close the right side cover of Tray 2 Tray 3 ...

Page 104: ...toner cartridge insert the laser lens cleaning tool between the waste toner bottle and the yellow toner cartridge with the cleaning pad pointing down and then slide it back and forth 2 or 3 times 3 Clean between each of the toner cartridges in the same way The laser lens cleaning tool is included with the printer Safely store the laser lens cleaning tool so that it will not be lost 4 Close the fro...

Page 105: ...9 Troubleshooting ...

Page 106: ... or to check the printer configuration Printing the configuration page Page 96 Preventing media misfeeds Page 97 Understanding the media path Page 98 Clearing media misfeeds Page 99 Solving problems with media misfeeds Page 113 Solving other problems Page 116 Solving problems with printing quality Page 121 Status error and service messages Page 127 Press Key once Until Display Reads READY SPECIAL ...

Page 107: ...ality media mis feeds and printer damage You load the media printing side up in the tray many manufacturers place an arrow on the end of the wrapper to indicate the printing side Avoid Media that is folded wrinkled or excessively curled Double feeding remove the media and fan the sheets they may be sticking together Fanning transparencies since this causes static Loading more than one type size we...

Page 108: ... Path Understanding the printer s media path will help you locate media misfeeds 1 Output tray 2 Toner cartridge 3 Transfer belt unit 4 Laser 5 Tray 1 6 Tray 2 optional 7 Tray 3 optional 8 Manual feed tray 9 Duplex option 10 Fuser unit 1 10 2 3 4 5 7 6 9 8 ...

Page 109: ...oving the misfed media Make sure not to spill any toner inside the printer CAUTION Unfused toner can dirty your hands clothes or anything else it gets on If you accidentally get toner on your clothes lightly dust them off as best as you can If some toner remains on your clothes use cool not hot water to rinse the toner off If toner gets on your skin wash it off with cool water and a mild soap CAUT...

Page 110: ... side cover Before opening the right side cover fold up the manual feed tray Media Misfeed Message Page Reference MEDIA JAM TRAY 1 Page 100 MEDIA JAM TRAY 2 Page 104 MEDIA JAM TRAY 3 Page 104 MEDIA JAM DUPLEX LOWER Page 106 MEDIA JAM DUPLEX UPPER Page 106 MEDIA JAM FUSER Page 107 MEDIA JAM MANUAL FEED TRAY Page 110 MEDIA JAM TRANSFER ROLLER Page 110 ...

Page 111: ...misfed media CAUTION The area around the fuser unit is extremely hot Touching anything other than the indicated levers and dials may result in burns If you get burned immediately cool the skin under cold water and then seek professional medical attention ...

Page 112: ...2 Note Decreased print quality may result if the surface of the image transfer belt or the transfer roller is touched Be careful not to touch the surface of the image transfer belt or transfer roller 3 Close the right side cover ...

Page 113: ...nd then align it well If transparencies are loaded do not fan them otherwise static electricity may be produced resulting in another media misfeed 6 Load the media face up in Tray 1 Make sure that the media is flat Do not load paper above the mark Slide the media guides against the edges of the media 7 Close Tray 1 ...

Page 114: ...a Media Misfeed in Tray 2 3 1 Open the right side cover of Tray 2 Tray 3 Before opening the right side cover of Tray 2 Tray 3 fold up the manual feed tray 2 Carefully pull out the misfed media 3 Close the right side cover of Tray 2 Tray 3 ...

Page 115: ...emove all paper from the tray 5 Fan the paper you removed and then align it well 6 Load the paper face up in Tray 2 Tray 3 Make sure that the paper is flat Do not load paper above the mark Slide the media guides against the edges of the paper 7 Close Tray 2 Tray 3 ...

Page 116: ...Clearing Media Misfeeds 106 Clearing a Media Misfeed from the Duplex Option 1 Open the duplex cover 2 Carefully pull out the misfed media 3 Close the duplex cover ...

Page 117: ...Clearing a Media Misfeed from the Fuser Unit 1 Pull the lever and then open the right side cover Before opening the right side cover fold up the manual feed tray 2 Push up the levers of the fuser unit cover and then open the cover ...

Page 118: ...misfed media CAUTION The area around the fuser unit is extremely hot Touching anything other than the indicated levers and dials may result in burns If you get burned immediately cool the skin under cold water and then seek professional medical attention ...

Page 119: ... 109 Note Decreased print quality may result if the surface of the image transfer belt or the transfer roller is touched Be careful not to touch the surface of the image transfer belt or transfer roller 4 Push down the levers ...

Page 120: ...ds 110 5 Close the right side cover Clearing a Media Misfeed from the Manual Feed Tray and Transfer Roller 1 Pull the lever and then open the right side cover Before opening the right side cover fold up the manual feed tray ...

Page 121: ...misfed media CAUTION The area around the fuser unit is extremely hot Touching anything other than the indicated levers and dials may result in burns If you get burned immediately cool the skin under cold water and then seek professional medical attention ...

Page 122: ...2 Note Decreased print quality may result if the surface of the image transfer belt or the transfer roller is touched Be careful not to touch the surface of the image transfer belt or transfer roller 3 Close the right side cover ...

Page 123: ... sage stays on Right side cover needs to be opened and closed again to reset the printer Open and close the right side cover of the printer again Some media remains misfed in the printer Recheck the media path and make sure that you have removed all of the misfed media Duplex option mis feeds Unsupported media wrong size thick ness type etc is being used Use KONICA MINOLTA approved media See Media...

Page 124: ...eload it If it still misfeeds do not use that media The media is moist from humidity Remove the moist media and replace it with new dry media Custom sized media envelopes labels postcards thick stock or transparen cies are loaded in Tray 1 2 or 3 Special media must be loaded in the manual feed tray only The recommended transparency or label sheet is facing the wrong way in the manual feed tray Loa...

Page 125: ... load them in the tray one sheet at a time Do not fan transparencies before load ing them Unsupported media wrong size thick ness type etc is being used Use KONICA MINOLTA approved media See Media Specifications on page 38 The media roller is dirty Clean the media supply roller For more details refer to Media Roll ers on page 91 Symptom Cause Solution ...

Page 126: ...pecifications Use a power source with the specifica tions listed in appendix A Technical Specifications Data was sent to the printer but it doesn t print An error message is displayed in the mes sage window Handle according to the message dis played The control panel dis plays TONER LOW much sooner than expected One of the cartridges may be defective Remove the toner cartridges and check them for ...

Page 127: ...the media type is set properly in the driver The printer is set to Energy Saver mode It takes time for printing to start in Energy Saver mode If you do not want to use this mode disable it ENGINE SERVICE ENERGY SAVER menu The job is very com plex Wait No action needed The printer memory is insufficient Add more memory A toner cartridge for a different region or an unapproved genuine toner cartridg...

Page 128: ...The printer has the wrong kind of cable or the printer is not configured for the correct cable and port Check your cable The Cancel key was pressed Make sure no one pressed the Cancel key while your job was printing Not all pages print The tray is empty Check that the trays are loaded with media in place and secure A document is printed with an overlay file which has been cre ated by a non magi co...

Page 129: ...ocument has more than one page Make sure the duplex option is installed and declared in the Windows printer driver Device Option Setting tab In the printer driver Setup Duplex Booklet choose Short Edge Binding flipped as on a clipboard or Long Edge Binding flipped as in a loose leaf notebook For N up on duplexed pages choose Collate only in the driver s Paper Tab Do not set collation in the applic...

Page 130: ... s password is incorrect The PageScope Web Connection Administrator password has a 6 char acter minimum and a 16 character maximum For details of the Page Scope Web Connection administrator password refer to the magicolor 5440 DL Reference Guide Media is wrinkled The media is moist from humidity or hav ing water spilled on it Remove the moist media and replace it with new dry media The transfer ro...

Page 131: ...h new dry media The media set in the printer driver mis matches the media loaded in the printer Load the correct media in the printer The power source does not match the printer specifications Use a power source with the proper specifications Several sheets are being fed at the same time Remove the media from the tray and check it for static electricity Fan plain paper or other media but not trans...

Page 132: ...f one is dam aged replace it The media type is set incorrectly When printing envelopes labels post cards thick stock or transparencies specify the appropriate media type in the printer driver Image is too dark One or more of the toner cartridges may be defective Remove the toner cartridges and check them for damage If one is dam aged replace it Image is blurred background is lightly stained there ...

Page 133: ...e thick ness type etc is being used Use KONICA MINOLTA approved media See Media Specifications on page 38 One or more of the toner cartridges may be defective Remove the toner cartridges and check for damage If it is damaged replace it There is insufficient fusing or the image comes off when rubbed The media is moist from humidity Remove the moist media and replace it with new dry media Unsupporte...

Page 134: ...f you think the transfer roller should be replaced contact Technical Support with the error information The media path is dirty with toner Print several blank sheets and the excess toner should disappear One or more of the toner cartridges may be defective Remove the toner cartridges and check for damage If it is damaged replace it Abnormal areas white black or color appear in a regular pattern Th...

Page 135: ...m for damage If one is dam aged replace it Colors look drastically wrong One or more of the toner cartridges may be defective Remove the toner cartridges and verify that the toner is distributed evenly on each cartridge roller and reinstall the toner cartridges One or more of the toner cartridges may be low or empty Check the control panel for an X TONER LOW or TONER EMPTY X message If necessary r...

Page 136: ...rt does not print in color The line art setting for 2400 x 600 dpi requires Color Match ing to be turned off In the driver go to Properties Quality and choose Off in the Color Matching section Lower the resolution to 1200 x 600 or 600 x 600 dpi The color has a poor reproduction or has poor color density One or more of the toner cartridges may be defective Remove the toner cartridges and check them...

Page 137: ...nviron mental changes your printer automatically pauses to do a 75 second Auto Image Den sity Control AIDC cycle This process is provided to make reliable printer opera tion with optimum output quality possible No action needed CANCELLING JOB The job is being cancelled ENERGY SAVER The printer is in Energy Saver mode to reduce power consumption during periods of inactivity When a print job is rece...

Page 138: ...LOW The fuser unit is near the end of its life If necessary contact Technical Support with the error information INCORRECT CART X The X toner cartridge is an unapproved type Install a KONICA MINOLTAtoner cartridge of the appropri ate type AM EU AP or JP see page 67 SIZE MISMATCH A media size mis match occurs when AUTO CONTINUE Engine menu is set to ON Load the correct media size TONER EMPTY X The ...

Page 139: ...s life Replace the transfer roller and reset the counter in the ENGINE SERVICE RESET COUNTER TRANS FER ROLLER menu TRANS ROLLER LOW The transfer roller is near the end of its life Prepare a new transfer roller TRAY X EMPTY Tray X Tray 1 2 or 3 was specified with the printer driver for printing but Tray X is empty Load media into the specified tray UNSUPPORTED DIMM An unsupported DIMM is installed ...

Page 140: ...ied with the printer driver but the duplex option is not installed Stop the print job and change the printer driver setting If necessary install the duplex option ERROR MEMORY OVERFLOW The printer has received more data than can be pro cessed with its inter nal memory Turn the printer off and then after a few sec onds turn it on again Decrease the amount of data to be printed for example by decrea...

Page 141: ...has misfed leaving the fuser area MEDIA JAM MANUAL FEED TRAY Media has misfed in the manual feed tray MEDIA JAM TRANSFER ROLLER Media has misfed in the transfer roller area This type of misfeed means that the media did not make it to the paper exit area MEDIA JAM TRAY X Media has misfed while being pulled from the specified tray X MEDIA JAM UNDEFINED A media misfeed occurred because the driver set...

Page 142: ...d the correct media size and type SIZE TYPE ERROR DUPLEX The media not com patible with duplex printing Use the correct media size and type when duplexing TONER LIFE END X The X toner cartridge is completely empty Appears when ENGINE TONER EMPTY CONTINUE is set Replace the toner car tridge X TONER NOT INSTALLED The X toner cartridge is not installed or an unapproved toner cartridge is installed In...

Page 143: ...inues to appear even though the cables are correctly con nected contact Techni cal Support ERROR CONTROLLER Controller internal error Contact Technical Sup port with the error infor mation ERROR DIMM SDRAM DIMM error Contact Technical Sup port with the error infor mation ERROR ENGINE INTERFACE A communication error occurred with the engine controller Contact Technical Sup port with the error infor...

Page 144: ......

Page 145: ...10 Installing Accessories ...

Page 146: ...nd accessories are turned off and unplugged during installation Antistatic Protection Note Before opening and handling the dual in line memory module DIMM first touch a metal part of the printer to avoid an electrostatic charge building up When the DIMM is taken out of its conductive bag hold it by its edges to avoid touching the electronic circuits When handling the DIMM be sure to place it on an...

Page 147: ... of RAM through the installation of an additional 512 MB DIMM Your printer comes with one free DIMM slot Installing a DIMM Note It s very important to protect the printer controller board and any associated circuit boards from electrostatic damage Before performing this procedure review the antistatic caution on page 136 In addition always handle circuit boards by the edges only 1 Turn off the pri...

Page 148: ...Dual In Line Memory Module DIMM 138 3 Using a screwdriver loosen the seven screws Do not remove them from the printer 4 Slide the panel slightly to the right and lift it off the printer ...

Page 149: ...ap the DIMM into place do not force it Repo sition it making sure that the DIMM is seated completely in the connector 6 Reinstall the panel and tighten the seven screws 7 Attach the rear cover 8 Reconnect all interface cables 9 Reconnect the power cord and turn on the printer 10 Print a configuration page SPECIAL PAGES PRINT CONFIG PAGE MENU and verify that the total amount of the RAM installed in...

Page 150: ...ion Duplex 2 sided printing can be performed automatically with the duplex option and enough memory installed See Duplexing on page 61 Installing the Duplex Option 1 Turn off the printer 2 Remove the cover on the right side cover ...

Page 151: ...ight side cover 4 Prepare the duplex option Before installing the duplex option open the duplex cover and then check that the knob is positioned as shown in the illustration Then close the duplex cover 5 Attach the duplex option as shown in the illustration ...

Page 152: ...option to the right side cover Then close the duplex cover 7 Pull the lever open the right side cover and then attach the sup port wire for the duplex option to the printer Before opening the right side cover fold up the manual feed tray 8 Close the right side cover 9 Install the duplex unit in the driver Device Options Setting tab ...

Page 153: ...wer feeder unit with a tray 500 sheet capacity Four metal brackets Two front brackets Two rear brackets Four securing screws Transport guide used only for Tray 2 Installing a Lower Feeder Unit Note Since consumables are installed in the printer be sure to keep the printer level when moving it in order to prevent accidental spills 1 Turn off the printer and discon nect the power cord and inter face...

Page 154: ...rson s help place the printer on top of the lower feeder unit making sure that the positioning pins on the lower feeder unit correctly fit into the holes on the bottom of the printer If two lower feeder units are to be installed stack the two lower feeder units and secure them together before installing them to the printer WARNING This printer weighs approximately 37 kg 81 6 lb when it is fully lo...

Page 155: ...er Feeder Unit 145 5 Using a screwdriver install the two securing brackets at the rear of the printer 6 Pull out the trays 7 Install the two securing brackets at the front of the printer 8 Close the trays ...

Page 156: ...nsport guide to the right door of Tray 2 It is not necessary to attach the transport guide to the right door of Tray 3 10 Close the right side cover of the lower feeder unit 11 Install Tray 2 Tray 3 in the driver Device Options Setting tab ...

Page 157: ...A Appendix ...

Page 158: ...bpart B class B ICES 003 European model EU Directive 89 336 EEC EU Directive 93 68 EEC EN 55022 CISPR Pub 22 class B EN 61000 3 2 EN 61000 3 3 China model GB 9254 class B GB 17625 1 Australian model EN 55022 class B Type Desktop full color tandem laser beam printer Print system Semiconductor laser beam scanning Dry elec tron photography method Exposure system 4 laser diode and polygon mirror Devel...

Page 159: ...nute for Letter plain paper Duplex 600 dpi Monochrome Full color 12 3 pages per minute for A4 plain paper Monochrome Full color 12 5 pages per minute for Letter plain paper Warm up time Avg 30 seconds Media sizes Tray 1 A4 Letter Trays 2 and 3 Optional B5 Legal Manual feed tray Paper width 92 to 216 mm 3 6 to 8 5 Paper length 148 to 356 mm 5 8 to 14 0 Paper Media Plain paper 60 to 90 g m2 16 to 24...

Page 160: ...0 V 1250 W Amperage 110 to 127 V 11 A or less 220 to 240 V 6 A or less Acoustic Noise Printing 54 dB or less Standby 39 dB or less External dimensions Height 440 mm 17 3 Including outer projec tion Width 455 mm 17 9 Including outer projec tion Depth 520 mm 20 5 Weight Printer approximately 31 kg 68 3 lb Toner cartridge Standard in box cartridge 1 42 kg 3 13 lb Y M C 1 46 kg 3 22 lb K Replacement c...

Page 161: ...tinuous 2 750 pages or more 2P J Printed outside of a constant environment 2 400 pages or more Continuous 2 200 pages or more 2P J Replacement Cartridge Standard Capacity Printed within a constant environment 6 000 pages or more Continuous 5 500 pages or more 2P J Printed outside of a constant environment 4 800 pages or more Continuous 4 400 pages or more 2P J Replacement Cartridge High Capacity P...

Page 162: ...chine meets the ENERGY STAR Guidelines for energy efficiency What is an ENERGY STAR product An ENERGY STAR product has a special feature that allows it to automati cally switch to a low power mode after a period of inactivity An ENERGY STAR product uses energy more efficiently saves you money on utility bills and helps protect the environment ...

Page 163: ...nfiguration menu 22 Consumables Toner cartridge 66 Transfer belt unit 81 Transfer roller 76 Waste toner bottle 74 Control panel 20 D Direct print 31 33 Dual in line memory module 137 Duplexing 61 Duplex option 140 E Electrostatic discharge 136 Envelopes 41 Error messages 128 I Imageable area 45 L Labels 42 Letterhead 43 Loading media 47 ...

Page 164: ...dia path 98 Preventing 97 N N up 119 O Output tray 62 Overlay printing 118 P Page margins 46 PageScope Web Connection 120 Paper tab 11 Plain paper 39 Postcards 43 Preventing media misfeeds 97 Print quality 121 Printer Parts 3 Printer driver 10 Paper tab 11 Quality tab 12 Setting 9 Setup tab 11 Q Quality tab 12 S Service messages 133 Setup tab 11 Static electricity discharge 136 Status display 14 C...

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