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KitchenAid Pro Line KHWV01RSS, Technical Education

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KitchenAid Pro Line KHWV01RSS Technical Education Download Page 99

6-13

NOTE:

 Possible Cause/Tests must be performed in the sequence shown for         

each problem.

POSSIBLE CAUSE/TEST

PROBLEM

WON’T DRAIN

MACHINE VIBRATES

1.  Remove shipping system.
2.  Check installation.
3.  Check leveling feet.

INCORRECT
WATER
TEMPERATURE

DISPLAY FLASHING

See “Failure/Error Display Codes.”

1.  Unplug washer or disconnect power.
2.  Check wire harness connections.
3.  Check drain pump.
4.  Check drain pump motor.
5.  Check that the drain hose and drain pump filter are clear of foreign objects.
6.  Plug in washer or reconnect power.
7.  Verify CCU operation by running a Diagnostic test or any cycle.

1.  Check that the inlet hoses are connected properly.
2.  Unplug washer or disconnect power.
3.  Check the water heater and wire harness connections to it.
4.  Check water temperature sensor for an abnormal condition (see “Water         

Temperature Sensor”).

5.  Plug in washer or reconnect power.
6.  Verify CCU operation by running a Diagnostic test or any cycle.

DRUM WON’T           
ROTATE

MOTOR              
OVERHEATS

1.  Check drive belt.
2.  Check drive motor.
3.  Unplug washer or disconnect power.
4.  Check wire harness connections.
5.  Plug in washer or reconnect power.
6.  Check the MCU by looking for operations of the drive motor.

1.  Check drive motor.
2.  Unplug washer or disconnect power.
3.  Check wire harness connections.
4.  Check drive belt.
5.  Plug in washer or reconnect power.
6.  Check the MCU by looking for operations of the drive motor.

Summary of Contents for Pro Line KHWV01RSS

Page 1: ...TECHNICAL EDUCATION JOB AID 4317375 KAL 6 Pro Line FRONT LOADING AUTOMATIC WASHER MODEL KHWV01RSS ...

Page 2: ...asher The Wiring Diagram used in this Job Aid is typical and should be used for training purposes only Always use the Wiring Diagram supplied with the product when servicing the unit GOALS AND OBJECTIVES The goal of this Job Aid is to provide information that will enable the In Home Service Professional to properly diagnose malfunctions and repair the KitchenAid Pro Line Front Loading Automatic Wa...

Page 3: ...rol Assembly 4 2 Removing The Door Lock Door Switch Assembly 4 4 Removing The Front Panel And Bellows 4 5 Removing The Detergent Dispenser Motor Assembly 4 7 Removing The Flowmeter 4 9 Removing The Inlet Valves 4 10 Removing The Control Power Supply Board 4 11 Removing The Central Control Unit 4 12 Removing The Interference Filter 4 13 Removing The Pressure Switch 4 14 Removing The Motor Control U...

Page 4: ...or 5 4 Interference Filter 5 4 Heating Element Temperature Sensor 5 5 Drive Motor 5 6 Interlock Switch 5 6 DIAGNOSTICS TROUBLESHOOTING 6 1 Diagnostics 6 1 Diagnostic Guide 6 1 Failure Error Display Codes 6 2 Diagnostic Test 6 8 Overview Test Program 6 8 Electronic Assemblies Removal Or Replacement 6 10 Troubleshooting Guide 6 11 WIRING DIAGRAM 7 1 Page ...

Page 5: ...t can kill or hurt you and others All safety messages will follow the safety alert symbol and either the word DANGER or WARNING These words mean All safety messages will tell you what the potential hazard is tell you how to reduce the chance of injury and tell you what can happen if the instructions are not followed You can be killed or seriously injured if you don t immediately follow instruction...

Page 6: ...G CHANGE NUMERIC MODEL SERIAL NUMBER DESIGNATIONS MODEL NUMBER SERIAL NUMBER SERIAL NUMBER MC T 26 01005 DIVISION RESPONSIBILITY MC American Dryer Corp YEAR OF PRODUCTION T 2006 WEEK OF PRODUCTION 26 26TH WEEK PRODUCT SEQUENCE NUMBER MODEL NUMBER PEDESTAL MODEL NUMBER L A V 27 01 R PRODUCT GROUP L Laundry PRODUCT IDENTIFICATION A Accessory FEATURE CODE V ProLine PRODUCT WIDTH 27 SERIES YEAR OF INT...

Page 7: ...1 3 MODEL SERIAL NUMBER LABEL AND TECH SHEET LOCATIONS The Model Serial Number label and Tech Sheet locations are shown below Model Serial Number Label Location Tech Sheet Location Behind Toe Panel ...

Page 8: ...d Dimensions Height Height Feet Extended Width Depth W Handle Weight Installation Options Programs Program Selector Temperature Selector Spin Speed KHWV01RSS SS Stainless Steel 1 000W 12A 15A 120V 60 Hz 14 8 Gal 56 L 19 lbs 9 kg 3 8 cu ft IEC equiv 1200 RPM 41 7ʺ 1 059mm 42 7ʺ 1 085mm 27 0ʺ 687mm 32 8ʺ 833mm 289 lbs 132kg Pedestal Button 11 Programs Button 6 levels Button 6 levels ...

Page 9: ...ty sink and sump pump available from local plumbing suppliers Floor drain Siphon break Part Number 285834 additional drain hose Part Number 8318155 and connector kit Part Number 285835 Drain hose too short 4 ft drain hose extension kit Part Number 285863 Water faucets beyond reach of fill hoses 2 longer water fill hoses 6 ft 1 8 m Part Number 76314 10 ft 3 0 m Part Number 350008 A Door handle B Do...

Page 10: ...kg Do not operate your washer in temperatures below 32 F 0 C Some water can remain in the washer and can cause damage in low temperatures See Washer Care page 3 20 for winterizing information Installation Spacing The following spacing dimensions are recom mended for this washer This washer has been tested for installation with spacing of 0 0 cm clearance on the sides front rear and top Recommended...

Page 11: ... 1 2 5 cm 1 2 5 cm C B A DRAIN SYSTEM Thewashercanbeinstalledusingthestandpipe drainsystem floororwall thelaundrytubdrain system or the floor drain system Select the drain hose installation method you need See Tools and Parts page 2 1 Standpipe Drain System Wall Or Floor Views A B The standpipe drain requires a minimum di ameter standpipe of 2 5 cm The minimum carry away capacity can be no less than...

Page 12: ...lified electrician if you are not sure the washer is properly grounded Do not have a fuse in the neutral or ground circuit For a grounded cord connected washer This washer must be grounded In the event ofamalfunctionorbreakdown groundingwill reducetheriskofelectricalshockbyproviding a path of least resistance for electric current This washer is equipped with a cord having an equipment grounding con...

Page 13: ...oltsandspacers Thenpullthepowercord through the opening of the rear panel and close the hole with the attached cap 4 Close the bolt holes with the 4 transport bolt hole plugs NOTE If the washer is to be transported at a later date call your local service center To avoid suspension and structural damage the machine must be properly prepared transport system installed for relocation by a certified te...

Page 14: ...ools and Parts page 2 1 CONNECT THE INLET HOSES IMPORTANT Verify that there are rubber washers installed in both ends of both of the inlet hoses Connect the inlet hoses to the water faucets Make sure the washer drum is empty 1 Attach the red inlet hose to the hot water faucet Screw on coupling by hand until it is seated on the washer 2 Attach the blue inlet hose to the cold water faucet Screw on c...

Page 15: ...o the laundry tub legorstandpipewiththecabletieprovided See illustrations A and B A B C If the washer faucets and the drain stand pipe are recessed see illustration C put the hooked end of the drain hose in the standpipe Tightlywrapthecabletiearound the water inlet hoses and the drain hose NOTES Do not force excess drain hose back into the rear of the washer Do not force excess drain hose into the...

Page 16: ... three preset feet are tightened against the cabinet 2 Slide the washer to its final location 3 Push on the upper front panel to be sure that the washer is on the rear feet Lower the right front foot until it contacts the floor By hand firmly rotate the foot up to an ad ditional 1 1 2 turns 6 After the washer is level use a 9 16 14 mm open end wrench to turn the nuts on the feet tightly against the w...

Page 17: ...sized loads Pour the detergent into the detergent dispenser SelectNORMAL CASUAL andthenselect START Allow the washer to complete one whole cycle Electrical Shock Hazard Plug into a grounded 3 prong outlet Do not remove ground prong Do not use an adapter Do not use an extension cord Failure to follow these instructions can result in death fire or electrical shock WARNING Use only HE High Efficiency ...

Page 18: ...2 10 NOTES ...

Page 19: ...tom of the tub FLOWMETER Water flow or the quantity of water introduced throughout any cycle is monitored by a flow meter and Central Control Unit When the flowmeterregistersamaximumof10 5gal 40 L and the Central Control Unit has not detected the pressure switch trip the water valves will be shut off and an error code will show in the digital display DISPENSER DISTRIBUTION SYSTEM All wash and rinse w...

Page 20: ...e separator in the Prewash and Main Wash Detergent Compartment can be moved to accommodate either liquid or powdered detergents The water enters the wash tub through the main inlet tube AIR VENT SYSTEM As a safety feature the washer is designed to allow fresh air to circulate through the tub An inlet vent at the rear of the washer brings air into the tub The fresh air is vented through the dispens...

Page 21: ...t of water introduced into the wash tub during the wash cycle The pressure switch also senses the suds level inthewashtub Ifexcessivesudsingoccurs the washer starts an automatic suds routine The display will show the word Sud The automatic suds routine adds additional rinse and drain operations until the suds level is reduced If an overfill condition is detected by the pres sureswitch theCCUwilltur...

Page 22: ...ter temperature sensor and door lock switches The CCU sends the customer selection input to the Motor Control Unit for proper motor op eration MOTOR CONTROL UNIT MCU TheMotorControlUnitislocatedinsideaplastic control box located in the lower front corner of the washer cabinet The control box is shown with the access door open The MCU operates the drive motor at varying speeds and direction based o...

Page 23: ...ve insures that no water or detergent is wasted SUSPENSION SYSTEM The wash tub is held in position with four damp ers attached to the bottom four corners of the tub assembly In addition the wash tub is sus pended from the top frame of the washer with two springs attached to the sides of the unit Stability for this suspension system is provided by three concrete counterweights Two are located at th...

Page 24: ...ng element when either panel is removed for servicing The assembly contains a solenoid operated latching mechanism that will electrically lock the door during a wash cycle HEATING ELEMENT TEMPERATURE SENSOR A heating element is used to increase the water temperature during certain wash cycles The temperature sensor is used with the heater to monitor water temperature in the tub Temperature Sensor ...

Page 25: ...DRUM The Stainless Steel drum eliminates corrosion and enables higher spin speeds for more water extraction reducing drying time ADAPTIVE VARIABLE SPEED MOTOR The motor adapts to the load size and to the cycle selected to give the optimum cleaning rinsing and spinning conditions The motor can handle slow speeds needed for wool and deli cate items but it is powerful enough to handle a large clothes...

Page 26: ...he detergent comes into contact withtheclothesasquicklyaspossible removing stains from your clothes without pretreating DYNAMIC OFF BALANCE DETECTION This washer uses two sensors to detect load size and the amount of off balance within the load The suspension system and controls are specially designed to redistribute the load automatically ...

Page 27: ...ciency This wash system along with less water will create too much sudsing with a regular non HE detergent Us ing regular detergent will likely result in washer errors longer cycle times and reduced rinsing performance It may also result in component failures and noticeable mold or mildew HE de tergents are made to produce the right amount of suds for the best performance Follow the manufacturer s...

Page 28: ...nser page 3 11 4 Turn on the washer by selecting one of the WASH CYCLES The indicator light for the selectedcyclewillilluminate Whenselecting aWashCycle thepresetoptions SoilLevel Temp Spin Speed for the selected cycle will illuminate The display shows the estimated time remaining The preset settings provide therecommendedfabriccarefortheselected cycle See Cycles page 3 14 5 Select the desired Opt...

Page 29: ...uced rinsing performance It may also result in component failures and noticeable mold or mildew HE de tergents are made to produce the right amount of suds for the best performance Follow the manufacturer s instructions to determine the amount of detergent to use To fill dispenser compartments 1 Pull out the dispenser drawer 2 Add the desired laundry product to the proper compartment 3 Push in the ...

Page 30: ... A Separator B Guide LIQUI SO A B Powdered detergent Put the SEPARATOR in the back position behind the guides as shown There will be a gap between the bot tomofthewashcycledetergentcompartment and the bottom of the separator NOTE The separator will be in the POWDER back position when shipped from the factory Chlorine bleach compartment Letter E in Dispenser Illustration Add no more than 1 3 cup 80...

Page 31: ...Options or Modifiers 3 Select and hold START for approximately 1 second to continue the cycle NOTE Options and Modifiers can be changed anytime after START is selected and before the start of the selected Option or Modifier To drain the washer manually 1 Select PAUSE CANCEL 2 Select DRAIN SPIN 3 Select and hold START for approximately 1 second to begin the drain 4 Whenthespiniscomplete thedoorunlocks...

Page 32: ...ailable with all Cycles To change settings after the cycle has started select PAUSE CANCEL then select the desired settings Select START for approxi mately 1 second to continue the cycle Preset cycle settings Each cycle has a preset Soil Level cycle time WaterTemperature andSpinSpeed Thepreset settings provide the recommended fabric care for the selected cycle See chart Cycle Estimated Time hr min...

Page 33: ...lestartswitha soaktothoroughlysaturateyourlargeload This is followed by medium wash action and extra low spin speeds to maintain load balance Normal Casual Use this cycle to wash loads of no iron fabrics such as sport shirts blouses casual business clothes permanent press blends cottons and linens and synthetic fabrics This cycle com bines medium speed tumbling high speed spin and a load cooling p...

Page 34: ...ics handwashables andwoolensshouldbedrained with no spin or low spin to avoid fabric stress NORMAL SOUNDS As with any new product you will hear sounds that you are not accustomed to You may hear various sounds when the door is locked or unlocked and during the washing rinsing or spinning process Between changes in wash actions there will be momentary pauses You will hear water spraying and splashi...

Page 35: ...red delay time in hours shows in the Estimated Time Remaining display Select START The countdown to the wash cycle will show in the display window When delaying a cycle use only powdered detergents in the main wash compartment since liquid detergents may seep out of the compartment during Delay before the wash cycle begins Extra Spin Use this option to add an additional spin to any cycle Cycle End...

Page 36: ...n Cycles page 3 14 SENSORSURE automatic temperature control works for the wash temperature with Extra Hot Cold Hot Cold Warm Warm Warm Cold and Cold Cold settings SENSORSURE automatic temperature control works for the rinse temperature with the Warm Warm setting LAUNDRY GUIDE Refer to the chart below for suggested load types and their corresponding cycles Listed to the right are the options availa...

Page 37: ... evenly Wash small items such as infant socks in a mesh garment bags To create a balanced Use only HE High Efficiency detergent Heavy Work Clothes 4 jeans 4 workpants 4 workshirts 2 sweatpants 2 sweatshirts Towels 10 bath towels 10 hand towels 14 washcloths Mixed Load 3 sheets 1 king 2 twin 4 pillowcases 3 shirts 3 blouses 9 T shirts 9 shorts 10 handkerchiefs Rapid Wash cycle 2 dress shirts 1 pair...

Page 38: ...upt and continue with several rinse and drain steps to ensure that all remaining bleach is rinsed from the washer Begin procedure 1 Open the washer door and remove any clothing or items from the washer 2 Be sure the door is closed 3 Open the dispenser drawer and remove the detergent divider from the Main Wash detergent compartment See Using the Dispenser page 3 11 for instructions No laundry produ...

Page 39: ...er ventilation and drying of washer interior 10 Replace the detergent compartment divider Always do the following to maintain washer freshness Use only HE High Efficiency detergent Leave the door slightly open after each cycle to allow for better ventilation and drying of washer interior Run the monthly maintenance procedure using 1 3 cup 78 8 mL of liquid chlorine bleach If the procedure does not ...

Page 40: ...structions can result in death fire or electrical shock WATER INLET HOSES Replace original inlet hoses after 10 years of use to reduce the risk of hose failure Periodi cally inspect and replace inlet hoses if bulges kinks cuts wear or leaks are found When replacing the inlet hoses record the date of replacement VACATION STORAGE AND MOVING CARE Install and store your washer where it will not freeze ...

Page 41: ...structions page 2 5 to locate level and connect the washer 2 Run the washer through the NORMAL CA SUAL cycle with 1 2 the manufacturer s recommendedamountofHEHighEfficiency detergent for a medium size load to clean the washer and remove the antifreeze if used ...

Page 42: ...ating Off Balance Is the washer level and are all four feet in firm contact with the floor Thewashermustbelevel Thefourfeetshould be properly installed and the nuts should be tightened against the washer cabinet See Level the Washer page 2 8 Washer making a different noise Aswithanynewproduct youwillhearsounds thatyouarenotaccustomedto Youmayhear various sounds when the door is locked or unlocked an...

Page 43: ...roducts in the correct dispenser compartment Add the correct amounts of detergent fab ric softener or liquid chlorine bleach to the correct compartments Add powdered or liquid color safe bleach to the Main Wash compartment Be sure to match powdered color safe bleach with powdered detergent or match liquid color safe bleach with liquid detergent Is the detergent separator in the correct position Se...

Page 44: ...eriods of tumbling and soak Is the washer overloaded Wash smaller loads Is the washer door firmly shut The door must be closed during operation Are the shipping bolts removed All four shipping bolts must be removed for proper operation of the washer Has a cycle been selected but START has not been selected and held for 1 second Press and hold START for 1 second Was the door open after completion of...

Page 45: ...re proper rinsing of your garments This routine will add time to the original cycle Did the load cause imbalance When too much imbalance occurs an im balance routine will start to redistribute the load During the imbalance routine the time displayed may pause until this activity is complete then resume with the remainder of the cycle Did you choose the Sanitary cycle or Soil Treat option In both c...

Page 46: ... have hard water Use more detergent for washing heavy soils in cold or hard water Is your water colder than 60 F 15 6 C Wash water colder than 60 F 15 6 C may not completely dissolve the detergent Use hot or warm washes if safe for the fabric load Make sure your hot water system is adequate to provide a hot water wash Are you using a low speed wash cycle Powdered detergents may not dissolve well i...

Page 47: ...ce wrinkling Did you overload the washer The wash load must be balanced and not overloaded Loads should tumble freely dur ing washing Wasthewashwaterwarmenoughtorelax wrinkles If safe for load use warm or hot wash water Are the hot and cold water hoses re versed Check that the hot and cold water hoses are connected to the right faucets A hot rinse followed by spin will cause wrinkling See Connect ...

Page 48: ...3 30 NOTES ...

Page 49: ...are shown below COMPONENT ACCESS Pressure Switch Central Control Unit Interference Filter Inlet Valves Flowmeter Basket Drive Motor Motor Control Unit Drain Pump Front Interlock Switch Rear Interlock Switch Heating Element Temperature Sensor Airtrap Door Switch Not Shown Control Assembly Control Power Supply Board Detergent Dispenser Motor Assembly Tub Assembly Door Lock Assembly ...

Page 50: ...he washer 8 Remove the two screws from the rear of the control panel Panel Rear Screws Control Panel 4 Removethefivescrewsfromtherearflange of the top cover 5 Pull back on the cover and release the pins in the cover from the slots in the chassis then lift the cover off the unit Pull Back Lift Off Top Cover 6 Open the washer door Top Cover Screws Lift Rubber Mat Off Top Cover 7 Pull the dispenser dra...

Page 51: ... and mounting clips from the touchpad LED assembly cover 12 Liftand remove the touchpad LED assem bly from the control panel Mounting Clip Screw 1 of 6 9 Slidethecontrolpaneltotheleft removethe pins from the keyhole slots in the chassis and pull the panel away from the unit 8 Wire Connector Touchpad LED Assembly ...

Page 52: ...utouts 6 Accessing the door lock and door switch assembly from the top of the washer dis connect the 2 3 and 4 wire connectors from the switch terminals and remove the door lock and door switch assembly from the unit Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock WARNING Door Switch 1 ...

Page 53: ...he panel Toe Panel Screws d Using a small screwdriver pry the re taining wire spring out and then pull the retaining wire from around the bellows e Unhook the bellows from the lip of the door panel and push it behind the panel f Remove the three screws from the door lockanddoorswitchassembly seestep 5 on page 4 4 g Close the washer door Electrical Shock Hazard Disconnect power before servicing Rep...

Page 54: ...lots and remove the panel from the washer b Use a 7mm socket and turn the bellows retainingclampscrewcounterclockwise until the clamp is loose enough to re move from around the bellows see the top right photo d Remove the bellows from the front of the tub c Remove the bellows retaining clamp Bottom Door Panel Screws Dispenser Tube Remove Bellows Remove Bellows Retaining Clamp Bellows Retaining Cla...

Page 55: ...tor and the water distribution lever off the motor shaft then pull the water distribution lever off the lever connection pin Detergent Dispenser Motor c Remove the two motor screws cut the wire tie if present and remove the motor from the detergent dispenser Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death ...

Page 56: ...ars the tab Pull the connector and rubber o ring out of the detergent dispenser d Loosentheclampandpulltheventtube from the detergent dispenser e Remove the three nuts f Push down on the dispenser and un hook the front panel pins from the dis penser bracket keyhole slots Pull the detergent dispenser back and remove the main inlet tube at the bottom then remove the dispenser Dispenser Drawer Motor ...

Page 57: ...andremovethetwo hoses from the ends of the flowmeter 5 Disconnect the wire connector from the flowmeter 6 Squeeze the locking tabs on the mounting post and remove the flowmeter from the bracket Flowmeter Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock WARNING Wire Connector Flowmeter Mount...

Page 58: ...let valve terminals 5 From the rear of the washer remove the inlet valve screw slide the valves to the right and unhook them from the panel and remove them 6 Loosentheclampanddisconnectthehose from the water valves Rear Of Washer Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock WARNING D...

Page 59: ...ve the cover from the control power supply housing 5 Disconnect the three connectors from the control power supply board 6 Remove the two screws from the control power supply board and remove the board from the housing Control Power Supply Board Screw Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or elec...

Page 60: ...from the unit 5 Unlock the two wire clips and remove the wires from each of the clips 6 Pry up on the locking tabs with a small screwdriverandunhookthecentralcontrol unit from the washer Central Control Unit Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock WARNING Central Control Unit Lo...

Page 61: ...s from the interference filter terminals NOTE The green 2 wire connector has a locking arm atthebottomthatyoumustpresstorelease the connector 5 Remove the two T 20 screws from the in terference filter and remove the filter from the washer T 20 Screws Black White Wires 2 Wire Connector Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do...

Page 62: ...satthebottom of the wire connector and pull the connec tor off the pressure switch terminals 6 Turnthepressureswitch90 counterclock wisesothatthesquarelockingtabisaligned with the chassis cutout Pull the tab out of the cutout and remove the switch Pressure Switch Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in d...

Page 63: ...he unit 6 Cut the wire tie and pull the cut tie out of the slot in the standoff NOTE Be careful not to cut any of the wires in the tie 7 Lift the locking tab on the motor control unit and slide the tabs forward as far as they will go 8 Lift the motor control unit so the tabs are out of their chassis slots and remove the unit from the washer Motor Control Unit Wiring Access Door Motor Control Unit ...

Page 64: ...4 16 REASSEMBLY NOTE After reinstalling the motor control unit slide a new wire tie through the slot in the standoff and secure the wires to the standoff Wire Standoff ...

Page 65: ...nsor connector b Pull the sensor out of the heating ele ment bracket hole Element Wires 6 To remove the heating element a Remove the temperature sensor see step 5 b Disconnect the element wires and the green ground wire from the terminals c Pull the heating element and tempera ture sensor out of the tub Pull Out Sensor Hex Nut Sensor Connector Heating Element Electrical Shock Hazard Disconnect pow...

Page 66: ... the drain tube out of the clamp 7 Pull the front pump mount from the front of the pump then remove the mount from the chassis keyhole slot Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock WARNING Wiring Cover Pump Wire Connector 8 Tip the drain pump back so the two rear pump mount stops...

Page 67: ...amps and remove the drain tube and the tub and drain hoses from the pump NOTE Have a shallow pan ready to catch any remaining water from the hoses Drain Hose Tub Hose Drain Tube Viewed From Rear Or Pump Drain Hose Tub Hose ...

Page 68: ...hose off the airtrap fit ting 7 Remove the T 10 screw from the airtrap 8 Press the locking arm to unlock the airtrap and pull it back and off the tub NOTE Replace the rubber o ring if it is cracked or worn 5 Remove the T 20 hex head screws from the bottom brace and remove the brace Pressure Hose Locking Arm Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels befor...

Page 69: ...he toe panel see page 4 5 for the procedure or the rear panel see page 4 20 for the procedure 4 Pressinonthelockingtab Slidetheswitch holder down in the chassis slots and re move it from the chassis Slide Switch Holder Down Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock WARNING Front I...

Page 70: ...4 22 6 Push out on the locking tabs of the switch holder rotate the switch up and remove it from the holder Locking Tabs Rotate Switch Up Switch Holder ...

Page 71: ...ace Drive Motor Bottom Brace 6 Remove the drive belt from the end of the drive motor shaft and then remove the belt from the drive pulley 7 Disconnect the green ground wire from the drive motor frame 8 Removethe1 2 hex washer headmount ing bolt from the drive motor Drive Motor Drive Pulley Belt Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating ...

Page 72: ...cking arms down and disconnect the harness connector from the motor 12 Disconnect the two green ground wires from the motor terminals 2 Ground Wires Wire Standoff 9 Pullthedrivemotortowardyouandremove thepivotstudsfromthetubholes thenturn the motor around so that you can access the motor wires Pivot Stud Harness Connector ...

Page 73: ...he procedure 7 Remove the airtrap see page 4 20 for the procedure 8 Removethedrivemotorandbelt seepage 4 23 for the procedure 10 Loosen the clamp and pull the end of the vent hose from the tub 9 Remove the T 20 hex head screws from the top brace and remove the brace from the rear of the washer NOTE If you did not remove the bottom brace in step 7 remove it now Electrical Shock Hazard Disconnect po...

Page 74: ...top of the strut down through the slot d Similarly release the locking tab twist the base of the damper at the floor of the chassis with a pair of pliers so the tabs align with the slots and remove the damper 11 Loosen the clamp and pull the end of the drain hose from the tub 12 Remove the three T 20 screws from the drive motor shield and remove the shield from the bottom of the tub Drain Hose Moto...

Page 75: ...hand while you remove the screws with the other hand otherwise the weight will fall and could cause an injury or damage the floor covering 17 While supporting the bottom front coun terweight with one hand remove the three 1 2 hex head bolts with the other hand and remove the weight 18 Removethethree1 2 hex headboltsfrom the top front counterweight and remove the weight Bottom Front Counterweight SU...

Page 76: ...ot Front Slot Front Slots Drive Pulley Drive Pulley Nut Pencil Marks Tub Clamp Pry Clamp Out Screwdriver 20 Lift the tub and basket assembly and unhook the two suspension springs then removetheassemblyfromthewasher and place it front down on a padded surface so that the back pulley faces up NOTE The suspensionspringsareinstalledinthefront slots of the cabinet as well as in the tub Do not use the b...

Page 77: ...Rear Half Of Tub Basket 26 To replace the heater element wire holder remove the T 20 screw 27 To replace the tub gasket pry the gasket out of the slot and remove it NOTE The baskethubismoldedintotherearhalfofthe tub If it is worn and needs to be replaced you will need to replace the rear half of the tub Basket Hub Tub Gasket Heating Element Wire Holder ...

Page 78: ...net 3 When reinstalling the bottom front coun terweight first tape the flat nut in place in the tub slot so it does not fall out Bottom Front Counterweight Flat Nut 4 When reinstalling the heating element in the tub make sure that it is held in place by the wire holder see the photo in step 27 on the previous page 5 After reinstalling the tub install two new wire ties around the standoffs see step 1...

Page 79: ...de of the basket by inserting the tabs into the basket slots and pushing it back as far as the slots will allow 6 Pull the end of the tub hose off the basket 7 View the basket through the tub hose opening and rotate the basket until the replacement baffle mounting screw hole is visible 8 Install the mounting screw in the baffle mounting hole Electrical Shock Hazard Disconnect power before servicing ...

Page 80: ...4 32 NOTES ...

Page 81: ...wiring harness or connectors disconnected Unlessstatedotherwise makeallresistance checksbydisconnectingthecomponentcon nector at the Central Control Unit CCU Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock PRESSURE SWITCH Refer to page 4 14 for the procedure for ac cessing the pressure ...

Page 82: ...er to page 4 10 for the procedure for ac cessing the inlet valves 1 Unplug washer or disconnect power 2 Disconnect the inlet valve solenoid con nector from the CCU 3 Set the ohmmeter to the R X 100 scale 4 Touch the ohmmeter test leads to the following wire connector pins The meter should indicate between 750 and 850 Ω Cold Water Solenoid pins 1 and 3 Hot Water Solenoid pins 5 and 7 INLET VALVE SO...

Page 83: ...engage c Unplug the washer from the wall out let d Disconnect the door lock main switch connector from the CCU e Touch the ohmmeter test leads to the indicated connector pins The meter should indicate as follows Main switch 1 at pins 4 and 5 0 Ω Main switch 2 at pins 6 and 7 0 Ω 45 67 2 1 1 2 3 4 To test the door lock unlock sole noids a Disconnect the connector from the CCU b Touch the ohmmeter t...

Page 84: ...y 450K Ω DRAIN PUMP MOTOR Refer to page 4 18 for the procedure for ac cessing the drain pump assembly 1 Unplug washer or disconnect power 2 Disconnect the drain pump motor connec tor from the CCU 3 Set the ohmmeter to the R X 1 scale 4 Touch the ohmmeter test leads to the two drain pump motor connector pins The meter should indicate 15 Ω Motor Terminals 2 1 Connector Viewed From Wire End Electrica...

Page 85: ...6K Ω 122 F 50 C 4 6K Ω 140 F 60 C 3 2K Ω 158 F 70 C 2 3K Ω 203 F 95 C 1K Ω 2 1 Connector Viewed From Wire End Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock WARNING 4 Touch the ohmmeter test leads to the two heating element terminals The meter should indicate between 10 and 20 Ω 5 Disc...

Page 86: ...tuator out DRIVE MOTOR Refer to page 4 23 for the procedure for ac cessing the drive motor 1 Unplug washer or disconnect power 2 Disconnect the wire connector from the drive motor 3 Set the ohmmeter to the R X 1 scale 4 Touch the ohmmeter test leads to the fol lowing drive motor pins The meter should indicate between 3 and 8 Ω Pins 1 2 Pins 1 3 Pins 2 3 NOTE Pins 4 and 5 are for the tachometer Con...

Page 87: ...STIC GUIDE Before servicing check the following Make sure there is power at the wall outlet Hasahouseholdfuseblownorcircuitbreaker tripped Time delay fuse Are both hot and cold water faucets open and the water supply hoses unobstructed All tests checks should be made with a VOM volt ohm milliammeter or DVM digital volt meter having a sensitivity of 20 000 ohms per volt DC or greater Check all conn...

Page 88: ...o water in the unit Make sure that both valves at the water source s are turned on all the way Check for plugged or kinked inlet hoses or plugged screens in the inlet valves Verify inlet valve operation If there is water in the unit Verify drain pump operation Verify that the pressure switch hose is in good condition and properly connected to tub and pressure switch 1 Verify there is not a siphon ...

Page 89: ... of range the F 05 error code will be displayed Possible Causes Procedure 1 Unplug washer or disconnect power 2 Check the water temperature sensor Refer to the Water Temperature Sensor section Check connections to the water temperature sensor 3 Check resistance of heating element if present on this model abnormal infinity F 02 LONG DRAIN If the drain time exceeds eight minutes the water valves are ...

Page 90: ...USE CANCEL is pressed twice and the display is cleared Turn off hot and cold water faucets and unplug the unit before servicing Possible Causes Procedure 1 Check the drain hose and make sure it is not plugged or kinked 2 Unplug washer or disconnect power 3 Check wire harness connections to the drain pump pressure switch and Central Control Unit CCU 4 Check clean drain pump filter of foreign objects...

Page 91: ...or reconnect power 5 Verify CCU operation by running a Diagnostic test or any cycle 6 Check the MCU by looking for operations of the drive motor 7 Check the drive motor for powered rotations 8 Check that the serial harness at the MCU is not mounted upside down The wires should be to the left when facing the MCU connectors DISPENSER CIRCUIT ERROR When the dispenser motor cannot be driven to its pro...

Page 92: ...rocedure 1 Check the touchpad LED assembly by selecting different cycles and changing the modifiers and options available to confirm the touchpad LED is responding 2 Unplug washer or disconnect power 3 Check wire harness connections to the touchpad LED assembly and Central Control Unit CCU PRESSURE SWITCH FAILURE If after 30 seconds the control does not detect water entering machine the valves will ...

Page 93: ... unit and Central Control Unit CCU NOTE The door switch lock unit can be manually unlocked See Manually Unlocking The Door Lock System F F SUDS LOCK OVERDOSE OF DETERGENT DETECTED DURING THE WASH CYCLE The Motor Control Unit senses a suds lock condition by analyzing the current draw on the drive motor If Sud is displayed a potential Suds Lock is detected This may signify a bad pump an extra heavy ...

Page 94: ...otates counterclockwise at maximum speed If max speed EXTRA HIGH drum speed 1000 rpm If max speed HIGH drum speed 800 Door lock system Flowmeter Cold water inlet valve Dispenser motor Dispenser contact Hot water inlet valve Motor Motor Control MCU Heater if present on this model NTC Drain pump Motor Motor Control MCU Motor Motor Control MCU Door locks Fill by cold water inlet valve Distribution sy...

Page 95: ...2 F 50 C 4 6 kΩ 140 F 60 C 3 2 kΩ 158 F 71 C 2 3 kΩ 203 F 96 C 1 kΩ Displaying the last stored failure code 1 Under Cycles press DRAIN SPIN 2 Press SPIN SPEED and select NO SPIN 3 Under Options press PREWASH button and hold this button for 5 seconds a Immediately after those 5 seconds the last stored failure code is displayed for 4 seconds b After those 4 seconds the display switches automatically...

Page 96: ...ENT To remove the touch pad LED assembly 1 Unplug washer or disconnect power 2 Remove the top panel 3 Remove 2 screws from the rear of the con sole located on the dispenser side 4 Facingthewasherfront openthedispenser drawer and slide the console to the left to remove it 5 Disconnect the cable from the rear of the console 6 Removethemountingclipscrewsandmount ing clips from the rear of the console...

Page 97: ...or switch lock unit using the diagnostics see Diagnostic Test 3 If door is locked drain the unit 4 Unplug washer or disconnect power 5 Check the wire harness connections 6 Plug in washer or reconnect power 7 Check the touchpad LED assembly by selecting different cycles and changing the modifiers and options available to confirm the touchpad LED is responding 1 Check for a Fault Error Code on the dis...

Page 98: ...iagnostic test or any cycle 9 Check under problem Won t Dispense 1 Verify the unit is level 2 Unplug washer or disconnect power 3 Check pump drain system This could indicate a failure to drain 4 Check operating pressure switch 5 Check pressure switch hose 6 Verify flowmeter operation by blowing air though the part and measuring the resistance 7 Plug in washer or reconnect power 8 Verify CCU operati...

Page 99: ...e 1 Check that the inlet hoses are connected properly 2 Unplug washer or disconnect power 3 Check the water heater and wire harness connections to it 4 Check water temperature sensor for an abnormal condition see Water Temperature Sensor 5 Plug in washer or reconnect power 6 Verify CCU operation by running a Diagnostic test or any cycle DRUM WON T ROTATE MOTOR OVERHEATS 1 Check drive belt 2 Check ...

Page 100: ...6 14 NOTES ...

Page 101: ...R6 5 PR6 3 PR6 2 PR6 1 N L L N L1 DETERGENT DISPENSER DISPENSER MOTOR DISPENSER SWITCH M HEATING ELEMENT INLETVALVES COLD VALVE HOT VALVE PRESSURE SWITCH WATER LEVEL FOAM LEVEL p FLOWMETER TEMPERATURE SENSOR DOOR SWITCH LOCK UNLOCK DOOR LOCK SWITCH ASSEMBLY MAIN SWITCH MAIN SWITCH DRAIN PUMP p M CENTRAL CONTROL UNIT CCU GROUNDING DIAGRAM MCU REAR FRONT S1 S2 M 2 S1 GND SWITCH FRONT S2 GND SWITCH R...

Page 102: ...7 2 NOTES ...

Page 103: ...E PROFESSIONAL FOR LITERATURE ORDERS PHONE 1 800 851 4605 FOR TECHNICAL INFORMATION AND SERVICE POINTERS www servicematters com IN CANADA FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL 1 800 461 5681 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER S HOME CALL THE TECHNICAL ASSISTANCE LINE 1 800 488 4791 HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN AUTHORIZED IN HOME SERVICE PROFESSI...

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