or at 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the
United States).
To return a hardware component:
1.
Determine the part number and serial number of the component.
2.
Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC).
You can send e-mail or telephone as described above.
3.
Provide the following information in your e-mail message or during the telephone call:
•
Part number and serial number of component
•
Your name, organization name, telephone number, and fax number
•
Description of the failure
4.
The support representative validates your request and issues an RMA number for
return of the component.
5.
Pack the router or component for shipment.
Related
Documentation
Displaying M7i Router Components and Serial Numbers on page 187
•
•
Contacting Customer Support on page 191
Tools and Parts Required to Remove Components from an M7i Router
To remove components from the router or the router from a rack, you need the following
tools and parts:
•
2.5-mm flat-blade (–) screwdriver, for detaching alarm relay terminal block
•
7/16-in. (11 mm) nut driver
•
Blank panels to cover empty slots
•
Electrostatic bag or antistatic mat, for each component
•
Electrostatic discharge (ESD) grounding wrist strap
•
Flat-blade (–) screwdriver
•
Mechanical lift, if available
•
Phillips (+) screwdrivers, numbers 1 and 2
•
Rubber safety cap for fiber-optic interfaces or cable
•
Wire cutters
Related
Documentation
Contacting Customer Support on page 191
•
•
Returning a Hardware Component to Juniper Networks, Inc. on page 191
•
Packing the M7i Router for Shipment on page 193
Copyright © 2010, Juniper Networks, Inc.
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M7i Multiservice Edge Router Hardware Guide
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