APPENDIX G
Contacting Customer Support and
Returning M7i Hardware
•
Locating M7i Component Serial Numbers on page 187
•
Contacting Customer Support on page 191
•
Returning a Hardware Component to Juniper Networks, Inc. on page 191
•
Tools and Parts Required to Remove Components from an M7i Router on page 192
•
Packing the M7i Router for Shipment on page 193
•
Guidelines for Packing M7i Components for Shipment on page 194
Locating M7i Component Serial Numbers
•
Displaying M7i Router Components and Serial Numbers on page 187
•
CFEB and CFEB-E Serial Number ID Label on page 188
•
PIC Serial Number ID Label on page 189
•
Power Supply Serial Number ID Label on page 190
•
Routing Engine Serial Number ID Label on page 190
Displaying M7i Router Components and Serial Numbers
Before contacting Juniper Networks, Inc. to request a Return Materials Authorization
(RMA), you must find the serial number on the router or component. To list all the router
components and their serial numbers, enter the following command-line interface (CLI)
command (the first example output is for a CFEB, the second example output is for a
CFEB-E):
user@host>
show chassis hardware
Hardware inventory:
Item Version Part number Serial number Description
Chassis 12345 M7i
Midplane REV 02 710-008761 CA0213
Power Supply 0 Rev 04 740-008537 PD10302 AC
Power Supply 1 Rev 04 740-008537 PD10290 AC
Routing Engine REV 01 740-008846 1000392782 RE-5.0
CFEB REV 01 750-009346 CA0189 Internet Processor II
FPC 0
PIC 1 REV 05 750-005656 BE1873 2x EIA-530
FPC 1
PIC 0 REV 01 750-009098 CA0148 2x F/E, 100 BASE-TX
187
Copyright © 2010, Juniper Networks, Inc.
All manuals and user guides at all-guides.com
