Juice me 3 Manual Download Page 12

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User Manual JUICE CHARGER me 3 [EP-JCME3*]

V 1.02

User Manual JUICE CHARGER me 3 [EP-JCME3*]

V 1.02

12.

Warranty and guarantee

Our products undergo strict quality control. Should any

JUICE article fail to function flawlessly, however, we deeply

regret such circumstances and request that you contact

our Customer Service operations noted below. We’re gladly
available by phone or e-mail if you wish to contact us.

In addition to the statutory guarantee, we grant you a
warranty covering all JUICE articles in accordance with
the following terms and conditions. These provisions in
no way restrict your legal rights.

Any claims arising from the statutory guarantee or our

warranty must be made immediately after becoming ware
of the defect within the guarantee or warranty period.

Both periods come into force from the date of purchase

or delivery.

Warranty

•

The warranty is valid for two years from the date of

purchase and is regulated by law.

Guarantee

•

The warranty period is 2 years from the date of pur-

chase. The warranty applies on the continent where

the device was purchased, and takes the form of a

Bring-In warranty.

•

During the warranty period, devices that are faulty
due to material or manufacturing defects will be

repaired or replaced at our discretion. Exchanged de

vices or parts thereof become our property. Exercise

of the warranty shall not extend the warranty period

or trigger a new warranty.

Making warranty claims

•

Have the following documents ready, as they form the
basis for making claims arising from your guarantee or
warranty:

–

Delivery note (date of start of the warranty period)

–

Invoice (proof of purchase)

–

Owner & Warranty card with device serial number

•

Please contact our Customer Service (see the section
on Customer service).

•

Do not under any circumstances send your device to
one of our warehouses or to our headquarters without

first making contact with us, as our Service Centres
are located elsewhere. In such cases, the parcel would

be returned to you at your own expense.

•

If the defect is covered by the statutory guarantee or
our warranty scope, you will receive either a new, a
repaired or a replacement device within a reasonable

period of time. In such cases, JUICE TECHNOLOGY AG
assumes the cost for returning the device.

Exclusion from warranty

Warranty claims are void if:

•

there is evidence of incorrect or inappropriate han-

dling, operation or transport

•

the device has not been used properly as intended

•

accessories or spare parts other than those recom-
mended or supplied by the manufacturer have been
used

•

the JUICE CHARGER is disconnected from the vehicle

while in use

•

the device is disconnected from the mains while in use

•

there is corrosion on the plug contacts due to persis-

tent humidity and/or damp

•

water or other liquids ingress the device via unprotect-
ed or unplugged plugs or connectors or through water

feeder-line piping.

•

the operating instructions have not been observed

•

major environmental factors (humidity, heat, power

surges, dust, etc.) impact the device

•

damage is incurred due to short circuits or overvoltag-
es generated by the vehicle

•

if the appliance is returned in inappropriate protective

packaging

•

an accident or unforeseen event (e.g. lightning, water,
fire, force majeure) occurs

•

the safety precautions applicable to the device have

not been taken

•

if safety instructions and hazard warnings have not

been heeded

•

if force has been applied (e.g. if it has been subject to

impact or collision, or if it has been dropped, run over,
crushed, or destroyed)

•

you have attempted to repair the device yourself

•

the device has been tampered with by someone other

than our authorised Service Centres

•

modifications have been made to the device by any

one other than the manufacturer

•

the housings, plugs or cables have been opened or

tampered with.

The warranty does not cover:

•

any type of conventional wear and tear, or wear to

the housing, rubber parts, cables, cable sleeves or
connectors;

Repairs

We’ll gladly repair any defects or damage to the device
that are not (or no longer) covered by the warranty in re-

turn for a charge. Please contact our Customer Service for
an individual quote. You are responsible for shipping costs.

A processing fee will be charged for devices sent in

without any defects or with defects that are not covered
by the warranty in the event that the client decides not

to have them repaired.

13.

Customer Service

juice.world/service

Here’s the quickest way to contact Customer Service:

Please complete and submit the on-line form under this

address if you have any technical questions or wish

to make a claim under the statutory guarantee or our

warranty. We’ll take up your request immediately and
provide you with the support you need.

Please always contact our Service team by telephone
or e-mail or using the online form before sending in the

product. The team will discuss the next steps with you,
issue you a ticket number as needed, and provide you
with the correct address for returning the product.

JUICE TECHNOLOGY AG

Customer Service

Phone

+41 (0)41 510 02 19

E-Mail

[email protected]

14.

General information

We reserve the right to make modifications in the inter

ests of technical improvement.

JUICE TECHNOLOGY AG cannot guarantee that all

requirements, regulations, directives, guidelines, specifi

cations and standards are free of third-party intellectual
property rights.

Note on the Technical Connection Rules for

Low-Voltage:

In various countries, the local Technical Connection
Rules for Low Voltage stipulate that the responsible
power provider utility be notified of electric car charging
stations (in many cases for devices up to 11-kW capacity)
or that an authorisation or license be obtained from the
utility (usually for 22-kW capacity units). Observe all local
regulations or contract the electrically skilled person
installing the device to do so.

15.

Provider / manufacturer

JUICE TECHNOLOGY AG

CH-8184 Bachenbülach, Switzerland

www.juice.world

E-Mail: [email protected]

Telephone: +41 (0)41 510 02 19

Attention: Do not send devices or goods to this address.

Both the warehouse and the Service Department are on
different sites and may vary depending on the country
in question.

Goods sent to this address will be returned to the sender

at the sender’s expense. We unfortunately have to charge
the sender for any forwarding costs, customs duties and/
or value added tax incurred due to return shipments.

16.

Waste disposal and recycling

Please sort your waste!

Please do not dispose of this device in your

standard household waste. This device is subject
to the regulations defined in European Directive

2012/19/EU. Have your device disposed of by

an authorised waste disposal and recycling firm and your
local waste management authority. Please observe the
currently pertinent regulations in force. In case of doubt,
please contact your waste disposal facility.

Recycling

Recyclable goods: Separate the packaging and

electrical device by material type for disposal.
Place all paperboard and corrugated fibreboard

in paper recycling, foils and films with a waste materials
collection centre, and have the electronic components

properly disposed of by a specialist electrical retailer or a

local recycling centre.

17.

EU/UK Declaration of Conformity

This product conforms with the following EU Directives

and UK regulations and the following standards or norma

tive documents:

•