Johnson Controls IQ Panel 4, Installation Manual, Page: 161 / 178

TROUBLESHOOTING
PANEL TEST TROUBLESHOOTING
Test Description If fails:
Panel Tamper Check panel Tamper state
1) Check to ensure backplate is secure and installed properly.
2) Repeat test.
AC Status Check panel AC power status
1) Inspect the wire leads are secure and properly connected on the terminal block
and adapter.
2) Repeat test.
Internet Connection Check panel's Internet connectivity
1) Go to Wifi Setting page, Enable Wifi and connect to a Wifi Network
2) Make sure Internet is available on the home router. You can check internet
information in the “About” section.
3) Contact your network service provider on continued internet connectivity failure.
Wi-Fi
Tests whether panel is connected to
Wifi network 1) Go to Wifi Setting page and enable wifi.
2) Connect to a Wifi Network
Upgrade Service
Checks that the panel can receive
updates from the Qolsys servers
1) Verify internet and Wi-Fi connections.
Z-Wave
Check panel's Z-Wave module
operation 1) Reboot the panel and repeat test.
2) Master reset and repeat test
Sirens
Check that the panel’s siren is
functioning properly (Burglar, Auxiliary,
Fire & CO).
1) Verify the siren is plugged in