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Johnson Controls IQ Panel 4, Installation Manual, Page: 160 / 178

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Johnson Controls IQ Panel 4 Installation Manual Download Page 160

TROUBLESHOOTING

PANEL TEST TROUBLESHOOTING

QOLSYS CONFIDENTIAL AND PROPRIETARY 

PAGE 

 OF 

160

178

If you run a panel test and it fails, use the following steps to fix the issue.  

Test

Description

If fails:

Arm-Disarm

Tests the arm/disarm operation

Reboot panel, run test again then if necessary perform a master reset and repeat 
test

Camera

Tests panel camera operation

Reboot panel, run test again then if necessary perform a master reset and repeat 
test

Photos

Checks that photos are loaded in the 
photo frame app

1) Go to Settings -> Photo Frame -> Add Photos 
2) Add photos from Wifi photo sets

Help Videos

Checks help videos are installed in the 
panel.

 

1) Load Help Videos with a Patch Tag

Battery

Checks panel battery health

1) Make sure the battery is connected 
2) If test continues to fail, replace the battery

LED Green/Red

Check panel LED operation

1) Reboot the panel and run the test again 
2) Master reset and repeat test

Summary of Contents for IQ Panel 4

Page 1: ...IQ Panel 4 is an All In One 7 touchscreen built with a built in camera providing full security and smart home functionality in an easy to use interface INSTALLATION MANUAL IQ Panel 4 Software Version 4 0 0 ...

Page 2: ...ion presented is not comprehensive but is specifically dedicated to those menus features and systems accessible solely to those with the proper installation code Features accessible to users and installers alike are outlined in the IQ Panel 4 User Guide The information contained herein is proprietary and is solely owned by Qolsys Inc Any reproduction modification or distribution without permission...

Page 3: ...S 97 Z Wave Devices 98 Add Device 99 Clear Device 100 Delete Failed Device 101 Remove All Devices 102 View Edit Associations 103 Z Wave Settings 105 SmartStart 106 Provisioning List BLUETOOTH DEVICES 108 Bluetooth Devices 109 Add Device 110 Edit Device 111 Delete Device 112 Remove All Devices 113 Settings SYSTEM TESTS 115 System Tests 117 Wi Fi Test 118 Sensor Test 121 Cellular Test 122 Z Wave Tes...

Page 4: ...e is to be provided with this Product In Canada the product shall be installed in accordance with the Standard for the Installation of Residential Fire Warning Systems CAN ULC S540 Warning For Canadian installations this Product and all sensors associated with it collectively the System should be tested once a week The test shall be performed also with primary DC power de energized For recommended...

Page 5: ...EW EXTERIOR FRONT QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 5 178 Panel Camera User Interface Dual MEMs Microphones with Echo Cancellation LED Status Lights Page Indicator QuadSound Speakers Ambient Light Sensor ...

Page 6: ...CONFIDENTIAL AND PROPRIETARY PAGE OF 6 178 Single Rear Facing MEMs Microphone with Echo Cancellation Locking Screw w Retention Spring For UL2610 applications this screw shall be used for tamper protection against mounting removal FlexTilt Camera Adjustment SmartMount Backplate with Power Terminal ...

Page 7: ...t following proper power down procedures Failure to comply may result in data corruption panel failure and a void of the manufacturer s warranty CAUTION QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 7 178 Legacy Security RF Radio 319 5 MHz 345 MHz or 433 MHz Barrel Jack Power Expansion Slot PowerG Radio IQ Base Connection ...

Page 8: ...INSTALLING THE PANEL ...

Page 9: ...LL MOUNT 1 Latch the top of the IQ Panel 4 onto the SmartMount backplate 2 Swing the panel down towards the backplate and press firmly against the wall If using a custom length wire power terminals will automatically connect and provide power to the IQ Panel Note For UL ULC Commercial Burg installations UL2610 ULC S304 Security Level II compliant use only wall mount option This product when instal...

Page 10: ...swing down and press into place Be sure that the power wire is routed out the middle of the table stand using the provided slot QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 10 178 TABLE STAND OPTIONAL 1 1 With a small phillips screwdriver screw in the locking screw from the bottom of the panel to secure it to the table stand 1 With a small phillips screwdriver undo the locking screw from the back o...

Page 11: ...ble from the IQ Base into the BLACK connector inside the IQ Panel 4 Refer to Interior Diagram on Page 7 Insert the top hooks into the back of the panel then swing down and press into place 1 1 1 With a small phillips screwdriver screw in the locking screw from the bottom of the panel to secure it to the IQ Base 1 With the included power supply and cable plug the barrel connector into the barrel ja...

Page 12: ...han 98 5ft to ensure sufficient power is received at the panel The minimum permissible wire size shall not be smaller than 22 AWG NOTES 7vDC IN GND WARNING Use 7vDC Power Supply ONLY 7vDC IN BARREL JACK BARREL JACK FOR USE WITH SUPPLIED BARREL CONNECTOR CABLE ONLY STRIPED WIRE IS POSITIVE Input rating 100 240vAC 50 60Hz 0 2A Output rating 7 0vDC 1 0A Model SW 070100AB ...

Page 13: ...nd hold the power button on the right side of the panel for 3 seconds to power up POWERING THE PANEL Connect power supply WARNING Use included 7vDC Power Supply ONLY If using the provided cable the striped wire is Note Power supply shall be located within same room as control unit ...

Page 14: ...own Turning the screw counter clockwise angles the camera up 2 Arm Disarm the Panel to capture a Disarm Photo and test the FlexTilt position Adjust as needed FLEXTILT CAMERA ADJUSTMENT FlexTilt camera adjustment allows the built in Panel Camera to be angled up or down depending on the installation need This is especially helpful when wall mounting over an existing keypad location that may be highe...

Page 15: ...USER INTERFACE ...

Page 16: ... The header shows the date time today s weather message center and the Settings tray The Primary interface shows arming options and sensor status partition select The footer shows panic options and additional pages QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 16 178 Page Indication and Emergency HOME SCREEN OVERVIEW ...

Page 17: ...ct info alerts video tutorials and FAQ s USER INTERFACE QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 17 178 This is where you will find the Security Provider s Contact Information This is where you will find Video Tutorials to help with common questions This is where you will find Panel Alerts Alarms notifications MESSAGE CENTER This is where you will find messages from the Security Provider ...

Page 18: ...i Bluetooth cellular status as well as volume control brightness a lock screen icon and other quick settings Swipe down for access FIND IT When partitions are DISABLED a Status icon resides in the upper left corner of the settings tray Touch this icon to return to the security page When partitions or screen lock are ENABLED a Lock Screen icon replaces the Status icon Touch this icon to switch betw...

Page 19: ...PROGRAMMING ...

Page 20: ...uch on the screen or pressing the wake sleep button on the side of the panel This prevents unauthorized access to the panel and or one partition from accessing another as well as managing permissions to Advanced Settings PROGRAMMING SCREEN LOCK 4 DIGIT SCREEN LOCK 6 DIGIT SCREEN LOCK QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 20 178 ...

Page 21: ...us View the Current Status of security sensors Zone Name Status Open Close Active Idle Tamper Failure Battery and sensor History Also view Alarms and History for security sensors globally Z Wave Device Status View the Current Status of Z Wave devices Name Type Status Normal Failure and Battery Also view Alerts and History for Z Wave globally Other Z Wave Devices Shows Z Wave devices that are learn...

Page 22: ...l Turns light on between 5pm and 7am for 15 mins when Doorbell is activated must have a sensor with the default quick name Doorbell added in the panel Activity Monitor Activity Monitor allows access to disarm sensors that are programmed as 24 hours zones such as Sensor Groups 8 9 25 A valid Master User or Guest code is required to control 24 hour activity sensors 2 options are provided Quick Acces...

Page 23: ... the Settings tray at the top of the screen select Settings and then Advanced Settings Enter your dealer installer or master code The code used to enter Advanced Settings determines the level of access When using partitions the code entered at the screen lock determines the access level for Advanced Settings INSTALLER MENU 1111 The Partitions icon will only appear if Partitions are enabled under I...

Page 24: ...y step programming tool that makes the already fast and intuitive installation process even easier ensuring every install is consistent and follows best practices SETUP WIZARD Launch Wizard Selecting Launch Wizard will initiate the Easy Setup Wizard based on the page configuration chosen Wizard Settings Choose which pages you want to be shown during the Wizard walkthrough Select Advanced or Simple...

Page 25: ...PAGE OF 25 178 Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 LAUNCH WIZARD SETUP WIZARD LAUNCH WIZARD Launch Wizard Selecting Launch Wizard will initiate the Easy Setup Wizard based on the page configuration chosen in Wizard Settings ...

Page 26: ...d Determines whether the Security page of the Setup Wizard shows Advanced Sensor pairing PRO or Simple Sensor pairing DIY Panel Glass Break Enabled Show the option to enable or disable the panel glass break in the Setup Wizard Z Wave Enabled Show the option to include and edit Z Wave devices in the Setup Wizard Bluetooth Enabled Show the option to pair Bluetooth devices in the Setup Wizard Wizard ...

Page 27: ...s in the Setup Wizard Dealer Enabled Show the option to add and edit Dealer Contact Info in the Setup Wizard IQ Remote Enabled Show the option to pair IQ Remotes in the Setup Wizard Sensor Signal Test Enabled Activate the sensor test as part of the Setup Wizard Download Mobile App Enabled Show the option to scan a QR code and download the Alarm com app QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 2...

Page 28: ...er Contact info is not previously filled out or pushed from Alarm com a pop up is generated when accessing the Installation icon requiring that dealer contact information to be entered This information is used to populate the Contact Us tab in the Message Center NOTE Company Name and Company Phone Number are required and must be filled out to continue with panel programming ...

Page 29: ...PROGRAMMING QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 29 178 Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 FIND IT INSTALLATION ...

Page 30: ... seconds after power restoration Loss of Supervisory Signals for Emergency Sensors 4 Select the length in hours 4 12 24 before reporting a loss of supervision on life safety devices NOTE For UL cUL Resi Fire and UL Commercial Burg UL2610 the wireless supervision window for Emergency sensors Smoke Heat CO Detectors shall be set to 4h Loss of Supervisory Signals for PowerG Emergency Sensors 4 Select...

Page 31: ...werG security devices NOTE For UL cUL Resi Fire and UL Commercial Burg UL2610 the wireless supervision window for Non Emergency sensors all intrusion sensors shall be set to 2h Loss of Cell Signal Timeout 30 Select the length in minutes 10 120 before reporting a loss in cellular signal NOTE For UL Commercial Burg UL2610 the cell supervision is hardcoded to 200s Communication Test Monthly Choose Ne...

Page 32: ...e Panel When Enabled the following behaviors and or settings are changed automatically Entry Procedure EU follows entry procedures and alarm transmission delays specified by EN 50131 Disables the Auto Bypass setting so that the Panel will protest arming when sensor and panel trouble conditions are present i e Open Tamper Low Battery etc Trouble condition alerts can not be acknowledged until the co...

Page 33: ...n Suomi Français France Español España Standby Button Enabled Turning this setting off completely disables the Power Button on the right side of the panel and all of it s functions To re enable this setting you must first check the box then follow the on screen prompts to press the Toggle switch in the back of the panel LED Indicator Enabled Manually Enable Disable the LED Status Light on the pane...

Page 34: ...ell as Deako Lighting integrations These devices are added through the Other Automation icon that will appear under the Devices icon NOTE Zigbee integration requires that a Zigbee daughter card be installed in the panel PowerG Camera Alarm Image Upload Count 10 Determines the number of Images to be uploaded by any PowerG PIR CAM when triggered during an Alarm Choose between 10 and 1 Security Page ...

Page 35: ...d if Partitions are enabled Door Lock Page Enabled Choose whether or not you want the Door Lock Page to appear as part of primary user interface on the panel anytime a Door Lock is added as a device Thermostat Page Enabled Choose whether or not you want the Thermostat Page to appear as part of primary user interface on the panel anytime a Thermostat is added as a device Scenes Support Disabled Whe...

Page 36: ...abled the system will sound a local alarm Jam Detection must be active for this to function properly SRF Jam Sensitivity Level Normal Choose between HIGH and NORMAL sensitivity levels Allow Master Code to Access Security Sensors Disabled Allow the Master Code to access to the Security Sensor icon including Auto Learn Sensor Add Sensor Edit Sensor Delete Sensor Sensor Status Sensor Group Open Close...

Page 37: ...ure can not be Enabled if Panel Glass Break Detector is Enabled Ambient Noise Threshold 85 dB Set the threshold at which the Panel Ambient Noise Detector determines there is enough noise to generate an alert Choose from values between 75 and 95 dB NOTE This setting is greyed out and not selectable unless Panel Ambient Noise Detector is Enabled Noise Detector Duration 20 min Determines the length o...

Page 38: ...on the Z Wave controller Does not factory reset previously included devices Zigbee Reset Deletes all Zigbee sensors and resets the Zigbee Network Master Reset Restores panel to factory settings and erases all content Data Recycle This feature erases all User data previously stored Wi Fi SSID Password User Codes Panel Camera Images Custom Photo Frame Images Message Center Panel Event History IQ Rem...

Page 39: ...his information is used to troubleshoot bugs and diagnose panel problems The panel will upload any logs saved in its memory Auto Upload Logs Disabled Automatically upload the system s log to the servers every 24 hours Log Level Debug Tell the panel how much information to record in log files No log output No information recorded Fatal Record fatal or severely problematic information only Error Rec...

Page 40: ...led Siren Annunciation Disabled Panel siren pauses periodically to announce which locations have triggered the alarm NOTE for UL cUL this feature is not allowed for Fire CO Burglar Alarm Fire Verification Disabled When enabled panel requires two fire events from smoke detector one detector twice or two detectors once each NOTE Not allowed on UL cUL installations SIREN AND ALARMS FIND IT SIREN AND ...

Page 41: ... panel will use severe weather chime Dialer Delay 30 Amount of time in seconds before panel will attempt call to central station after an alarm event is triggered When SIA Limits enabled 15 to 45 seconds When SIA Limits disabled 0 to 254 seconds Siren Timeout 4 min Determine how long before siren stops sounding during an alarm event 4 minutes to 15 minutes NOTE For UL cUL residential fire burg app...

Page 42: ...e enabled or disabled Fire Panic Enabled Allows Fire Panic to be enabled or disabled Auxiliary Panic Enabled Allows Auxiliary Panic to be enabled or disabled Audible Siren for Wireless Supervisory Failures Disabled When this setting is enabled and the system is armed supervisory failures for non emergency sensors are treated the same as a tamper and cause an alarm to be generated Allow Master Code...

Page 43: ... arming period 1 6 Swinger Shutdown must be enabled in order for this setting to work Panel Tamper Enabled This setting enables or disables the Panel Tamper switch on the back of the panel NOTE for UL cUL this setting shall be Enabled Screen Lock Disabled When enabled a screen lock page will appear Screen lock restricts access to the panel based on valid user codes NOTE This setting is required an...

Page 44: ...ed exit delay Instead the system is not fully armed until an Entry Exit door is violated NOTE This setting is greyed out an unavailable unless EN Grade 2 is enabled Auto Stay Enabled If panel is armed Away but a delay door is not opened the panel assumes you are still home and changes arming to Stay mode Arm Stay No Delay Enabled Arm stay immediately with no countdown timer Auto Exit Time Extensio...

Page 45: ... can be set to 5 secs NOTE For UL Commercial Burg UL2610 maximum entry delay should not exceed 60s Normal Exit Delay 60 Secs How much time users have to exit the location before the panel arms itself 30 254secs With SIA limits disabled the minimum time can be set to 5 secs Door Window group 10 follows the Normal Exit Delay NOTE For UL Commercial Burg UL2610 maximum exit delay should not exceed 60s...

Page 46: ...era Page is also removed Disarm Photos Enabled When enabled the built in camera will take a single photograph when a user disarms the panel When disabled the panel will not capture images upon disarm Alarm Photos Enabled When enabled the built in camera will take a single photograph during an alarm event Alarm Videos Enabled When an alarm is triggered the panel will record a video clip for 4 mins ...

Page 47: ...Disabled Whenever Advanced Settings are accessed the panel will take and store a photo Allow Master Code to Access Image Settings Disabled Allow the master code to access these features and settings QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 47 178 PROGRAMMING ...

Page 48: ...ng Info displays Product Info Protocol Info Application Info Supported Command Classes Z WAVE DEVICE LIST FIND IT Z WAVE DEVICE LIST This page only available through the Dealer Code Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 Pressing Re Interview will resend all initial pairing commands to that device PROGRAMMING ...

Page 49: ... volume help videos through individual sliders Edit Chimes n a Allows you to select from various chimes for each individual device Voice Settings Voices Enabled This is a global setting for Sensors Panel messages Activity Monitoring Sensors and Z Wave device voices and indicates whether the panel should speak Sensors Enabled Turns Sensor voices on enabled or off disabled Panel Enabled Turns Panel ...

Page 50: ...voices on enabled or off disabled for Z Wave devices being controlled remotely via Alarm com Chime Settings All Chimes Enabled This is a global setting for Sensors Panel messages and Activity Monitoring Sensors chimes and indicates whether the panel should emit tones or beeps Sensor Chimes Enabled Turns chimes on enabled or off disabled for Sensors Panel Enabled Turns Panel chimes on enabled or of...

Page 51: ... Panel sounds when a sensor is tampered Chime type and frequency are set below By default these sounds are disabled Panel Tamper Beeps Disabled Panel sounds when tampered or opened Chime type and frequency are set below By default these sounds are disabled Edit Trouble Beep Chimes n a Select the chime type for Sensor Low Battery Sensor Tamper and Panel Tamper Trouble Beeps Timeout 30 Determines th...

Page 52: ...nd in all partitions Global Auxiliary Sirens Disabled Auxiliary alarm will sound in all partitions Global Chimes and Voices Disabled Chimes and voices will play in all partitions All Sounds in Partition 1 Disabled Sounds and alarms from all other partitions will sound in partition 1 Other Sounds Touch Sounds Enabled This setting determines whether a touch sound is played when touching the screen e...

Page 53: ... when at least one sensor is learned into them SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 PARTITIONS Info View Users and Sensors associated with each partition Edit Rename a partition that suits its location or area being protected Overview View the number of partitions set up on a system There must be at least one sensor assigned to a partition before it can be viewed edited The Partitions i...

Page 54: ... Alarm com account activated but that need to manage Z Wave devices locally in a vacant home mode SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 LOCAL AUTOMATION This page only available through the Dealer Code Runs Daily Automatically LOCK all locks at night 8pm Set all thermostats to AUTO mode with a target temperature of 65 F 78 F Turn Light 1 ON at night 8pm and then turn all lights OFF in th...

Page 55: ... AND PROPRIETARY PAGE OF 55 178 DEVICES FIND IT DEVICES Unsupported Z Wave Devices icon only available through the Dealer Code Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 PROGRAMMING ...

Page 56: ...SECURITY SENSORS ...

Page 57: ... reference to all sensor groups and their actions Security Sensors Add edit or delete up to 128 security RF or life safety devices SECURITY SENSORS FIND IT SECURITY SENSORS Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 DEVICES Remove All PowerG Sensors Delete all PowerG sensors from the Panel Panel Motion Settings Adjust Panel Motion sensitivity and masking are...

Page 58: ...mart filtering drop down lists 5 Select Add New to complete and move to the next sensor QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 58 178 NOTE When enrolling an S Line sensor the panel will auto detect that it s encrypted and change the Source field to S Line IQ Panel 4 only When enrolling a sensor of a different frequency 345MHz 433MHz PowerG the Source field will change to accommodate the incom...

Page 59: ...to save the information and complete the process 7 Choose Sensor Name from the list or create a Custom Name using the built in keyboard with Custom Text to Speech 8 Choose Chime Type from list 6 Indicate Sensor Group from list 9 Indicate whether you want Voice Prompts on or off ADD SENSOR 2 Select the appropriate Source based on the frequency of device being manually learned in 4 Use the drop down...

Page 60: ...mplete the process 6 Choose Sensor Name from the list or create a Custom Name using the built in keyboard with Custom Text to Speech 7 Choose Chime Type from list 5 Indicate Sensor Group from list 8 Indicate whether you want Voice Prompts on or off SCAN QR CODE 3 Use the drop down menu to select which Partition you would like the sensor to be added to if enabled This feature is only used with Qols...

Page 61: ...n a sensor to a specific partition This will allow independent control and arming of that partition without disrupting the main panel s master partition You may create and use up to 4 partitions SECURITY SENSORS QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 61 178 PARTITION NAME ...

Page 62: ...or Temperature Heat Water Shock Sensor Freeze Tilt Door Bell Smoke M Door Window M Occupancy Sensor Siren High Temperature SECURITY SENSORS SENSOR TYPE Note for UL cUL only UL cUL listed devices shall be used Door Window contact 60 362N 10 319 5 Motion Detector 60 639 95R Smoke Detector IQ Smoke QS5110 840 For UL2610 installations use only UL listed PowerG devices QOLSYS CONFIDENTIAL AND PROPRIETA...

Page 63: ...e tied directly to your Sensor Type displaying only what s relevant Touch the Sensor Group drop down to change A full list of Sensor Groups and descriptions can be found under Sensor Groups listed in the manual below QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 63 178 SENSOR GROUP ...

Page 64: ...en system is armed 14 Instant Interior Door Y An interior sensor that triggers an alarm instantly while armed to both stay and away Does not trip if an entry exit sensor is tripped first 16 Away Instant Follower Delay Y Interior door that triggers alarm instantly when system is armed to away mode only DOOR WINDOW IQ Panel 4 supports PowerG along with ONE legacy frequency 319 5 MHz 345 MHz or 433 M...

Page 65: ...ing is active regardless of panel status 9 Delayed Reporting Safety Sensor Y This sensor reports to the central station and triggers an alarm when Activity Monitoring is active regardless of panel status This sensor has an entry delay QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 65 178 DOOR WINDOW 345 MHz door window sensors will have the option to change the Loop number to 1 or 2 This will allow t...

Page 66: ...armed to Away Triggers an entry delay when motion is detected Does not trip if an entry exit sensor is tripped first 25 Safety Motion Y This sensor does not report or trigger an alarm This is a chime only sensor when Activity Monitoring is active regardless of panel status Used for medicine cabinets storage activity tracking etc 345 MHz motion sensors will have the option to change the Loop number...

Page 67: ...rigger a silent police panic 4 Fixed Auxiliary Y Installed in a fixed location such as night stand the button s is are programmed to trigger an Auxiliary panic NOTE Medical functionality has not been evaluated by UL cUL 5 Fixed Silent Auxiliary Y Installed in a fixed location such as night stand the button s is are programmed to trigger a silent Auxiliary panic NOTE Medical functionality has not b...

Page 68: ...ated by UL cUL 345 MHz Keyfobs will follow the IQ Panel s Keyfob programming and functionality KEYPAD GROUP NAME SUPERVISED SCENARIO 0 Fixed Intrusion Y Installed in a fixed location the keypad is programmed to trigger a police panic NOTE Hold up functionality has not been evaluated by UL cUL 1 Mobile Intrusion N Keypad can be mobile and is programmed to trigger a police panic 2 Fixed Silent Y Ins...

Page 69: ...d the keypad is programmed to trigger a silent Auxiliary panic NOTE Medical functionality has not been evaluated by UL cUL 6 Mobile Auxiliary N Keypad can be mobile and is programmed to trigger an Auxiliary panic NOTE Medical functionality has not been evaluated by UL cUL 7 Mobile Silent Auxiliary N Keypad can be mobile and is programmed to trigger a silent Auxiliary panic NOTE Medical functionali...

Page 70: ...nd the button s is are programmed to trigger an auxiliary panic 5 Fixed Silent Auxiliary Y Installed in a fixed location such as night stand the button s is are programmed to trigger a silent Auxiliary panic NOTE Medical functionality has not been evaluated by UL cUL 6 Mobile Auxiliary N Worn as a wrist watch or pendant the button s is are programmed to trigger an Auxiliary panic 7 Mobile Silent A...

Page 71: ...PROPRIETARY PAGE OF 71 178 SMOKE M GROUP NAME SUPERVISED SCENARIO 26 Smoke Heat Y Triggers an alarm when sensor detects smoke or a rapid rise of heat Use ONLY with Qolsys multi sensor smoke QS5110 840 345 MHz carbon monoxide sensors can be programmed as Loop 1 only 345 MHz smoke sensors will have the option to change the Loop number to 1 2 or 3 This will allow the sensor to be programmed twice as ...

Page 72: ... Long Delay Y Triggers alarm after long delay expires Arms with both Stay and Away 25 Garage Tilt Safety Tilt Y This sensor group does not report or trigger an alarm This is a chime only sensor when Activity Monitoring is active regardless of panel status Great for detached garage shops NOTE Functionality in conjunction with garage door openers has not been evaluated by UL cUL 345 MHz tilt sensors...

Page 73: ... options under Sensor Sub Type For IQ TempH20 QS5500 PO1 the IQ Flood QS5516 840 QS5536 840 select IQ Flood for all others select Other Flood Please note When selecting Shock you will see two additional options under Sensor Sub Type For IQ Shock select IQ Shock for all others select Other Shock Power G Shock Sensor with prefix 170 offers additional sensitivity level functions WATER 345 MHz water s...

Page 74: ... PG9905 with Group 52 Freeze the Low threshold setting is set to 40 F by default The Low threshold can be customized between 22 F and 158 F HIGH TEMPERATURE GROUP NAME SUPERVISED SCENARIO 53 Temp Reporting Y Triggers an alarm when sensor detects high temperatures NOTE temperature sensor functionality has not been evaluated by UL cUL 25 Temp Non Reporting Y Used for local alerts Will not report an ...

Page 75: ...reat to automate lights cameras and notifications etc SIREN GROUP NAME SUPERVISED SCENARIO 33 Siren Y Used for supervising Z Wave sirens for wireless connectivity Reports to the central station 25 Local Safety Sensor Y Used for supervising Z Wave sirens for wireless connectivity Local supervision only Does NOT report to the central station QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 75 178 SENSOR ...

Page 76: ...returning before sounding the alarm This can be a separate delay from the normal delay 13 Instant Perimeter D W Y Door or window that triggers alarm instantly when system is armed 14 Instant Interior Door Y An interior sensor that triggers an alarm instantly while armed to both stay and away Does not trip if an entry exit sensor is tripped first 16 Away Instant Follower Delay Y Interior door that ...

Page 77: ...g Safety Sensor Y This sensor reports to the central station and triggers an alarm when Activity Monitoring is active regardless of panel status 9 Delayed Reporting Safety Sensor Y This sensor reports to the central station and triggers an alarm when Activity Monitoring is active regardless of panel status This sensor has an entry delay OCCUPANCY SENSOR GROUP NAME SUPERVISED SCENARIO 25 Local Safe...

Page 78: ...EMPERATURE GROUP NAME SUPERVISED SCENARIO 51 Temp Non Reporting Y Only for use with the PowerG Temp Sensor PG9905 This sensor group does not report to the Central Station Allows for actual temperature monitoring thermometer with customizable high low threshold settings 52 Freeze Y Triggers an alarm when sensor detects low temperatures NOTE temperature sensor functionality has not been evaluated by...

Page 79: ...SORS When you select the sensor name field you can choose from a variety of preset sensor names by scrolling up and down or create a custom description QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 79 178 SENSOR NAME ...

Page 80: ...ensor name the keyboard will appear Type in the desired name up to 56 characters and click Done The name will appear in the field below Sensor Name QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 80 178 SENSOR NAME CUSTOM DESCRIPTION SECURITY SENSORS ...

Page 81: ...l sensor you can program each sensor to have a unique chime or even turn chiming off for that individual sensor To customize your chime for a particular sensor touch the Chime Type drop down and choose from the list QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 81 178 CHIME TYPE SECURITY SENSORS ...

Page 82: ...ulted to On For most other sensors the default is Off Touch the drop down menu to change Choose individually which sensors should have voice prompts ON or OFF NOTE Activity Monitoring Sensors will also audibly report when they have been closed QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 82 178 VOICE PROMPTS SECURITY SENSORS ...

Page 83: ...o the IQ Panel 4 The following options will be available depending on the pre installed RF Daughter Card PowerG SecurityRF SecurityRF 319 S Line SecurityRF 345 345RF 2G SecurityRF 433 Zigbee QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 83 178 SOURCE SECURITY SENSORS ...

Page 84: ... Sensor Edit sensors after they have already been learned in All fields can be edited with the exception of the DL or Sensor ID QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 84 178 SECURITY SENSORS FIND IT EDIT SENSOR Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 DEVICES EDIT SENSOR SECURITY SENSORS ...

Page 85: ...nformation QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 85 178 SECURITY SENSORS FIND IT DELETE SENSOR Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 DEVICES DELETE SENSOR Select the sensor s from the list that are to be deleted and then touch DELETE Verify that the action is correct and touch OK to confirm or CANCEL to quit the operation SECURITY SENSORS ...

Page 86: ...6 178 SECURITY SENSORS FIND IT SENSOR STATUS Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 DEVICES SENSOR STATUS This page also allows you to quickly review programming for things like Zone number Partition Signal Source 319 345 433 PowerG Native or Zigbee Sensor Name Sensor Type and Sensor Group SECURITY SENSORS ...

Page 87: ...ll Sensor Group gives you digital access to view each possible sensor group and it s behaviors directly on the panel QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 87 178 SECURITY SENSORS FIND IT SENSOR GROUP Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 DEVICES SENSOR GROUP SECURITY SENSORS ...

Page 88: ...NSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 DEVICES Masking Touching ADD MASK will give a drawable area green that is not taken in to account for motion pixelation change then touch SAVE MASK to save Up to 4 independent mask areas can be drawn PANEL MOTION SETTINGS Sensitivity Setting Touch SETTING to change the the Panel Motion sensitivity between Low default Medium and High Use t...

Page 89: ...WI FI DEVICES ...

Page 90: ...th the panel as well as configure the Qolsys Access point WI FI DEVICES WI FI DEVICES FIND IT Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 DEVICES IQ Remote Devices Pair an IQ Remote Secondary Touchscreen to the panel whether it is connected to the customer s network or the panel s built in Access Point Wi Fi Scan and connect to a Wi Fi network This will ensur...

Page 91: ...list Touch the desired network and use the keyboard to type the password if required QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 91 178 Enable Wi Fi if not already active Swipe down from the top menu bar and select settings CONNECTING TO WI FI FIND IT Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 WI FI DEVICES DEVICES ...

Page 92: ...t other devices will use to connect to DHCP IP Range Modify the DHCP IP Range for the access point Default is 50 Change Password Change the password of the SSID to one of your choosing Activate WPS Connect devices to the panel s built in access point using WPS push button Access Point Password Shows current password in use for the Panel Access Point ACCESS POINT SETTINGS ...

Page 93: ...s and connected duration of each Wi Fi client connected to the panel s built in router Select Actions to then remove a device that has been associated with the panel You must remove saved network information from the device otherwise it will re connect to the panel ACCESS POINT CONNECTED DEVICES ...

Page 94: ...air on the IQ Remote to begin during this process the remote will also download and update to the current software version and reboot 4 The remote device will pair to the panel and will show that it is active on the list You can then edit device name and sensor group ping delete or rediscover the device if necessary IQ Remote Devices Pair up to 3 IQ Remote Secondary Touchscreens to the panel via t...

Page 95: ...ration FIND IT Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 WI FI DEVICES DEVICES 3RD PARTY CONNECTIONS Check the Control4 box to enable 3rd Party Connections This will cause the panel to reboot in order to apply the change Once enabled a secure token can be generated in order to sync with Control4 integration Remote Access Home Accessories and Savant are rese...

Page 96: ...Z WAVE DEVICES ...

Page 97: ...fter the reset to exclude and re include all of the nodes in the network If this controller is being used as a secondary controller in the network use this procedure to reset this controller only in the event that the network primary controller is missing or otherwise inoperable Z Wave Devices Add Edit Clear and Remove Z Wave Devices You can also View Edit associations as well as access Z Wave Set...

Page 98: ...t 7pm and off at 6am Evening Turns light on at 7pm and off at 11pm Front Door Turns light on for 15mins when Front Door opens must have a sensor with the default quick name Front Door added in the panel ADD DEVICE FIND IT DEVICES Z Wave DEVICES Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 ADD DEVICE S2 is a new Z Wave Security Protocol When an S2 node is attem...

Page 99: ...ired Touch Clear Device Panel will start sending a Clear signal Press Pair or Learn button on device NOTE Each Z Wave device is different and not all devices have a hard button to pair or learn Refer to your device s installation manual for specifics on pairing or learning Panel returns to Z Wave Device menu when complete QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 99 178 CLEAR DEVICE ...

Page 100: ...ructions on how to Exclude a Z Wave device Only allows a Node ID to be deleted if it has failed and is no longer communicating Touch Delete Failed Device From Panel Check the boxes next to the device s you want to delete Touch Delete QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 100 178 DELETE FAILED DEVICE ...

Page 101: ...is function will remove all Z Wave devices from the network Are you sure you want to continue If this controller is the primary controller for your network resetting it will result in the nodes in your network being orphaned and it will be necessary after the reset to exclude and re include all of the nodes in the network This procedure will send a Device Reset Locally to all Z Wave devices in the...

Page 102: ...uching View Manually change Z Wave associations for specific devices 2 Select Edit 3 Check the boxes next to each device that you would like to associate with Then select Save Note The IQ Panel 4 supports Lifeline in Group 1 to send out Device Reset Locally when it has been associated to another Z Wave Plus device This is triggered when REMOVE ALL DEVICES is used ...

Page 103: ...el 4 in all categories and to control other Z Wave settings QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 103 178 Z WAVE SETTINGS Z WAVE SETTINGS FIND IT DEVICES Z WAVE DEVICES NOTE This feature has not been evaluated by UL cUL This is a supplementary functionality that will not interfere with the minimum mandatory operation of the life safety and burglary protection of the alarm system control unit...

Page 104: ...ssing or inoperable Advanced Z Wave Settings Disabled When Advanced Z Wave Settings is enabled the following new icons will appear on the Z Wave Devices page Continuous Add Devices Activates an always listening enroll mode Include one Z Wave device after another When complete you can edit the device s with a custom name Replace Failed Node Allows a node that has failed to be replaced with a new de...

Page 105: ...d DSK 4 Adjust the device name by touching and making the appropriate selections 6 Click Add to save the information and complete the process Adjustments can be made later from Edit Device icon 5 Select Automation to enable simple light rules Night Turns light on at 7pm and off at 6am Evening Turns light on at 7pm and off at 11pm Front Door Turns light on for 15mins when Front Door opens must have...

Page 106: ...the inclusion process with the panel and run in the back ground Included When a device has completed the inclusion process it will then show as included in the provisioning list and at that point the panel s UI will reflect the included devices Provisioning List Devices added via SmartStart will show up in the provision list This list will show the network status of those devices Once a devices re...

Page 107: ...BLUETOOTH DEVICES ...

Page 108: ... settings and change Bluetooth disarm timeout 1 5 10 20 30mins Bluetooth Devices Add Edit Delete and Configure a Bluetooth Device Bluetooth disarm supported via a mobile device QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 108 178 Remove All Devices Removes all paired Bluetooth devices at once BLUETOOTH DEVICES BLUETOOTH DEVICES FIND IT DEVICES Swipe down for access INSTALLATION SETTINGS ADVANCED SE...

Page 109: ...t device from the list on the panel and ensure the pairing code matches that on your mobile device 6 Your mobile device will now show under the Paired Devices list on the panel NOTE Your phone may show the IQ Panel as Not Connected This is normal ADD DEVICE 4 Touch Pair on the panel first and then on your mobile device 5 Choose whether to allow disarming or not and select the Partition to be disar...

Page 110: ... the device you would like to edit 2 Select whether or not you would like to allow a device to disarm the panel when in proximity 3 Select which Partition you would like the device to disarm Note This option is only available when Partitions are enabled A device can only be assigned to one Partition at a time ...

Page 111: ...QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 111 178 DELETE DEVICE 1 Select the check box next to the device you would like to delete 3 Select OK to confirm and delete the device 2 Select Delete at the bottom of the page ...

Page 112: ...VICES QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 112 178 REMOVE ALL DEVICES To delete and remove all enrolled Bluetooth devices at once select Remove All Devices Next select OK to confirm you would like to delete ...

Page 113: ...or disable the bluetooth radio BLUETOOTH DISARM TIMEOUT Change the time in which the panel must wait after it s been armed to away before it allows a bluetooth device to disarm it Default 10 min BLUETOOTH DISARM Select or un select this box to enable or disable the ability to disarm the panel via Bluetooth To change this on an individual level you must edit the specific device ...

Page 114: ...SYSTEM TESTS ...

Page 115: ...advanced diagnostics System Tests There are many different tests you can perform to ensure the system is working properly PowerG Test Ping and receive signal strength from a PowerG sensor QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 115 178 SYSTEM TESTS FIND IT SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 Sensor Test Shows actual dBm signal strength of each sen...

Page 116: ...s the Wi Fi path is connecting to Alarm com SYSTEM TESTS FIND IT SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 Panel Glass Break Test Test the panel s microphones to ensure proper sensitivity for built in Glass Break Zigbee Test See the last signal strength average signal strength and battery voltage on Zigbee sensors Requires a Zigbee daughter card be installe...

Page 117: ...tions on connecting to Wi Fi To perform a Wi Fi Test touch the Run button NOTE If test fails please check your Wi Fi settings QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 117 178 A successful test will result in a pass and indicates the date and time of the test along with connection speed WI FI TEST FIND IT WI FI TEST SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 22...

Page 118: ... panel along with the average dBm level the last event s dBm level and how many packets were received from the sensor Select the graph icon to the right of each sensor to view an individual sensor s graphed signal strength in real time SENSOR TEST FIND IT SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 Refer to page 99 for the sensor packet results table SENSOR T...

Page 119: ... represents the dBm threshold at which the panel can no longer sense signals from sensors SENSOR TEST FIND IT SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 SENSOR TEST Lower dBm levels mean there is less noise or interference on the sensor s specific operating band or frequency NOTE Manufacturer recommended signal to noise ratio is min 7dB ...

Page 120: ...ailures could occur This line dynamically adjusts to 12 dBm above the ambient RF noise floor in the environment The RED line represents a dBm level where signal strength is Critical and RF failures are likely This line dynamically adjusts to 6 dBm above the ambient RF noise floor in the environment TROUBLESHOOTING If a sensor falls below the yellow line try changing it s orientation vertical horiz...

Page 121: ...o running this test Cell signal strength is only available after the test has been ran successfully To begin the test press Start and watch for the results on the screen QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 121 178 CELLULAR TEST FIND IT CELLULAR TEST SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 ...

Page 122: ... fails relocate device change batteries and or rediscover network To perform a Z Wave Test touch the Run button A successful test will result in a Pass and a time stamp QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 122 178 Z WAVE TESTS FIND IT Z WAVE TESTS SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 Z WAVE TEST ...

Page 123: ... leading back to the panel NOTE If a test fails relocate device change batteries and or rediscover network Select a single device or all and then select Rediscover A result including a time stamp will appear under Status QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 123 178 Z WAVE TESTS FIND IT REDISCOVER NETWORK Z WAVE TESTS SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1...

Page 124: ...see means more possible routes back to the controller QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 124 178 Touch View next to any device and a pop up will appear listing it s Neighbor Nodes Z WAVE TESTS FIND IT NEIGHBOR INFO Z WAVE TESTS SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 ...

Page 125: ...commands as a whole or from an individual device A well designed network should have at least a 98 acknowledgment vs failed rate QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 125 178 Z WAVE TESTS FIND IT COUNTERS Z WAVE TESTS SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 ...

Page 126: ...sible to transmit data because Z Wave network is busy jammed Command failed to execute Network failed Not possible to transmit data because Z Wave network is busy jammed Command failed to execute Network not idle Auto routed command failed because Z Wave network is not yet stable Command failed to execute Network no route Auto routed command failed because there is no successful Z Wave network rou...

Page 127: ...nown working route Use the Key chart to decipher which devices are repeating nodes have a strong or weaker signal or perhaps need to be moved to another location Z WAVE TESTS FIND IT Z WAVE DIAGNOSTICS Z WAVE TESTS SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 127 178 ...

Page 128: ...VE TESTS SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 ADVANCED Z WAVE DIAGNOSTICS Last Working Route Shows the last working route for a specific node on the network Also allows you to set a static sticky route Repeater Test Tests the connection to dedicated Z Wave repeaters on the network Network Health Test Shows the minimum maximum average node response time...

Page 129: ...he PowerG PIR CAM image QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 129 178 POWER G TEST FIND IT POWERG TEST SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 STRENGTH can be Strong Good Poor or No Signal PowerG daughter card must be installed in the panel to access this test Note for UL cUL signal strength shall be Strong ...

Page 130: ...s SYSTEM TESTS QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 130 178 ZIGBEE TEST FIND IT ZIGBEE TEST SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 STRENGTH can be Strong Good Poor No Signal Requires a Zigbee daughter card be installed in order for this icon to appear ...

Page 131: ... Settings to access this test QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 131 178 Testing Select Run to begin test Circle will turn YELLOW when a successful clap test has been detected and Microphones are listening Circle will turn GREEN when the panel hears the proper glass break frequency being detected PANEL GLASS BREAK TEST FIND IT PANEL GLASS BREAK TEST SYSTEM TESTS Swipe down for access SETT...

Page 132: ...ipped using a glass break simulator Once tripped an alarm will be sent to the central station Follow the on screen instructions to ensure a proper test QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 132 178 PANEL GLASS BREAK TEST FIND IT PANEL GLASS BREAK TEST SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 ...

Page 133: ... mounted Power supply connected Panel Glass Break detection enabled Armed Away or Stay depending on programming Detection Area 90 Line of sight No obstacles 3ft Minimum from the panel up to 15ft max Glass Requirements Tempered Glass 1 8 t0 1 4 Plated Glass 1 8 to 1 4 Insulated Glass 1 8 to 1 4 Window must be framed Minimum Dimensions 12 by 12 ...

Page 134: ...nd connection to Alarm com NOTE The IQ Panel 4 must be connected to a Wi Fi network to enable Dual Path When enabled dual path connectivity allows the IQ Panel 4 to use both cellular and Wi Fi radios for signals and communication simultaneously DUAL PATH TEST FIND IT DUAL PATH TEST NOTE IQ Panel 4 is compatible with the following UL ULC listed monitoring station receivers SG System I II III IV 5 W...

Page 135: ... Run on an individual available card to start the test In some cases the test may take several minutes after which the panel will show a result of a Pass or Fail If the test results in Fail double check the daughter card connection reboot the panel and rerun the test again DAUGHTER CARDS TEST FIND IT DAUGHTER CARDS TEST SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 ...

Page 136: ... at a time Select Run to perform an individual test or Run All to perform a test of all processes Running all tests at once will sound the siren PANEL TEST FIND IT PANEL TEST SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 Note The Siren can be tested alone under the Panel Test menu scroll down and select RUN ...

Page 137: ...CUSTOMIZATION ...

Page 138: ... as Master Reset and access to change Dealer Contact information All Partitions Installer All Settings All Partitions Master All user related features and Settings including connecting to Wi Fi User Management Sound App and Sensor customization All Partitions User Arming Disarming A user may only access their assigned partition Guest Arming Disarming A user may only access their assigned partition...

Page 139: ...ding Here you can customize the Dealer Contact info DEALER BRANDING FIND IT This page available only through the Dealer Code Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 2222 Contact Info Edit Dealer Name Email Phone Zip Code Website and Tag lines DEALER BRANDING ...

Page 140: ...ide of the Home Screen header Dealer Contact fields allow up to 50 characters Tag Line 2 allows up to 50 Example ABC Security Automation Security Atlanta s Preferred 798 123 4567 jondoe abcsecurity com ABCSecurity com 84008 DEALER BRANDING FIND IT This page available only through the Dealer Code Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 2222 CONTACT INFO DEALER BRANDING ...

Page 141: ...s appear in a list Touch the desired network and use the keyboard to type the password if required QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 141 178 Enable Wi Fi if not already active Swipe down from the top menu bar and select settings CONNECTING TO WI FI FIND IT WI FI Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 ...

Page 142: ...ated by the zip code entered into Alarm com when the account is created 4 DAY FORECAST Touch the weather icon to get a 4 day forecast This information is updated once daily via Alarm com services Will not display or update weather connected to wifi only QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 142 178 WEATHER FIND IT Touch the weather icon in the upper left corner of the header to reveal a 4 da...

Page 143: ...be changed or turned off through Photo Frame Settings Swipe down from the menu bar Display type Choose a display type for your photo frame Opt to turn it off completely scroll through pre loaded images or view a weather clock QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 143 178 PHOTO FRAME FIND IT Swipe down for access PHOTO FRAME ...

Page 144: ...at once SETTINGS Change the Photo Frame s Display Type from Off to On or enable a Weather Clock screen saver Change transitions adjust display time set automatic on off times and more PHOTO FRAME APP BUTTONS FIND IT Swipe down for access PHOTO FRAME ADD PHOTOS Download one of several Wi Fi photo sets using your panel s WiFi connection If you are using an Android device you can transfer photos to t...

Page 145: ...to Frame and Weather Clock Photo Frame Start Time 10 minutes Choose the amount of time to wait after the last touch before starting the selected display type 1 5 10 15 20 25 or 30 minutes Nighttime Mode Start Time 11 00 PM Determines the time when the display voices or chimes shutdown completely Use this feature to turn off the LCD voices and or chimes at night Nighttime Mode End Time 6 00 AM Dete...

Page 146: ...MAINTENANCE ...

Page 147: ... Access Point to install new software Patch Tag A code corresponding to a specific software update on the server Automatic Background Check and Download Allows the panel to check for new software in the background and download it to local storage so that it can be applied at a later date Default Enabled Automatic Check Interval Determines interval the IQ Panel 4 will look for software update Avail...

Page 148: ...p to date you will see a message confirming that you have the most recent software version 5 If a software update IS available the panel will automatically begin downloading it 6 Once the download is complete a pop up message will appear informing you that in order to install the software you must restart the panel Touch OK Your panel will install the update and automatically restart QOLSYS CONFID...

Page 149: ... Turn on the Panel AP and connect your device to the network it broadcasts 3 Go to Settings Advanced Settings Upgrade Software then touch Upgrade Using Access Point 4 Press Start to begin the local server session then from your device navigate to the https site shown on the Panel screen 5 Follow the prompts on your device screen to select the correct files and transfer them to the Panel Swipe down...

Page 150: ...From the drop down menu select Settings Advanced Settings Installer Dealer Code Touch Upgrade Software Make sure the Automatic Background Check and Download button is checked Change update interval by selecting Automatic Check Interval QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 150 178 Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 AUTOMATIC BACKGROUND CHECK AND DOWNLOAD FI...

Page 151: ...our finger to release it from the plastic hold down 4 Install New Battery Press the battery into place Route the cable between the battery and the daughter cards Plug the 4 pin connector back in and power the panel back up 2 3 CAUTION Do NOT use a screwdriver or anything sharp that could puncture the battery Do NOT pull on the battery cable to try and remove battery NOTE This device and Lithium Ba...

Page 152: ...semble heat above 60 C or incinerate Replace battery with Icon Energy Systems Shenzhen Co Ltd Model IAN034NA or Ningbo Veken Battery Co Ltd Model VT27 only Use of another battery may present a risk of fire or explosion WARNING Dispose of used battery promptly Keep away from children Do not disassemble do not crush and do not expose of in Fire Do not leave battery in extremely low air pressure ...

Page 153: ...TROUBLESHOOTING ...

Page 154: ...TROUBLESHOOTING QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 154 178 ABOUT FIND IT Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 ABOUT ...

Page 155: ...Qolsys Inc San Jose CA PCA Serial Part System Configuration System Serial RF PIC Version EEPROM Format Version Patches Patch Description Details of all previous patches applied Last Upgrade Date Panel MAC Address Panel Up Time Cellular Carrier Current Carrier Cellular Connection no signal registered etc Cellular Signal Strength x 6 bars xx xx internal IMEI Alarm com radio number IMSI Carrier Sim I...

Page 156: ...mation Connection Connected Disconnected IP Address Panel s IP Address when connected SSID Network panel is connected to Speed Connection speed shown in Mbps Internet Can the panel communicate outside the home Available Unavailable Internal Storage Total Space Total space shown in GB Available Space Space available for media Photos Breakdown of space used for photos Videos Breakdown of space used ...

Page 157: ...ettings 2 Select Advanced Settings then enter your installer code 3 Select Power Down 4 Wait for panel LED to turn off 5 Disconnect the power QUESTIONS Contact us at techsupport qolsys com IMPORTANT Failure to perform these steps in the proper sequence may result in data corruption and or panel failure QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 157 178 Swipe down for access SETTINGS ADVANCED SETT...

Page 158: ...then enter your installer code 3 Select Panel Reboot 4 Wait for the panel to restart QUESTIONS Contact us at techsupport qolsys com IMPORTANT Failure to follow these steps properly may result in data corruption and or panel failure QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 158 178 Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 PANEL REBOOT FIND IT PANEL REBOOT ...

Page 159: ...30 sec QUESTIONS Contact us at techsupport qolsys com IMPORTANT Performing a hard reboot may result in data corruption and or panel failure Only use this when absolutely necessary QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 159 178 ...

Page 160: ...peration Reboot panel run test again then if necessary perform a master reset and repeat test Photos Checks that photos are loaded in the photo frame app 1 Go to Settings Photo Frame Add Photos 2 Add photos from Wifi photo sets Help Videos Checks help videos are installed in the panel 1 Load Help Videos with a Patch Tag Battery Checks panel battery health 1 Make sure the battery is connected 2 If ...

Page 161: ...ure Internet is available on the home router You can check internet information in the About section 3 Contact your network service provider on continued internet connectivity failure Wi Fi Tests whether panel is connected to Wifi network 1 Go to Wifi Setting page and enable wifi 2 Connect to a Wifi Network Upgrade Service Checks that the panel can receive updates from the Qolsys servers 1 Verify ...

Page 162: ...LEGAL ...

Page 163: ...ions and 4h for burglary only applications AC trouble must be transmitted to SRC within 60 minutes Priority of signals on the Panel is set as Fire CO Burg Panic Aux and then Flood Use at least one compatible listed Smoke Detector for Fire Installations The entry delay shall not exceed 45 sec UL and 180 sec ULC Security Level 1 The exit delay shall not exceed 120 seconds UL The control panel suppor...

Page 164: ... installations using also the Wi Fi connection ensure Power for network equipment such as hubs switches routers servers modems etc is backed up or powered by an uninterruptible power supply UPS standby battery or the control unit capable of facilitating 24 h standby Note For UL residential fire and burglary applications it is required to use UL listed compatible siren models PG9901 or PG9911 to pr...

Page 165: ...e the protected premises This product is UL ULC listed under the following categories AMCE AMCX7 Central Stations Alarm Units UTOU UTOU7 Control Units and Accessories Household System Type NBSX NBSX7 Household Burglar Alarm System Units Zigbee card shall not be installed For further information on this product s listings please also refer to the official listing guides published at the UL website ...

Page 166: ... Power for network equipment such as hubs switches routers servers modems etc is backed up or powered by an uninterruptible power supply UPS standby battery or the control unit capable of facilitating 24 h standby The entry delay shall not exceed 60s UL and 60s ULC Security Level II The exit delay shall not exceed 60s UL and 45s ULC Security Level II Note For UL certified Commercial Burglary Centr...

Page 167: ...t Denial of Service attacks i e via spoofing For UL Commercial Burglary applications the loss of communication with the monitoring station shall be treated as an alarm condition by monitoring station personnel when the burglar alarm system is in the armed state and as a trouble condition while the system is disarmed Packet switched data network PSDN interface equipment manufactured by other than t...

Page 168: ...m information e g codes bypass methods etc to casual users e g service people and to only give out codes set to expire within 24 hours Identification of the conditions that might be expected to result in false alarms or impaired operation of the product s arming the system and not respecting the exit delay entering the protected premises and not respecting the entry delay for disarming the system ...

Page 169: ...ment complies with radiation exposure limits set forth for uncontrolled environment The antenna s used for these transmitters must be installed to provide a separation distance of at least 27 cm from all persons and must not be collocated or operating in conjunction with any other antenna or transmitter This device complies with Part 15 of the FCC Rules Operation is subject to the following two co...

Page 170: ...e that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and r...

Page 171: ...e de brouillage et 2 l u lisateur de l appareil doit accepter tout brouillage radioélectrique subi même si le brouillage est suscep ble d en compromeDre le fonc onnement 3 Cet appareil numérique de la classe B est conforme à la norme NMB 003 du Canada Cet appareil est conforme à la norme RSS 247 d Industrie Canada L opéra on est soumise à la condi on que cet appareil ne provoque aucune interférenc...

Page 172: ...it to a designated waste collection point in your area for safe disposal or recycling in accordance with US and Canadian National Regional State and Local Regulations and Laws By doing this conservation of natural resources protection of the environment and human health occurs QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 172 178 ADDITIONAL LEGAL INSTRUCTIONS ...

Page 173: ...SPECIFICATIONS ...

Page 174: ...ork WiFi Wi Fi 802 11 a b g n ac dual band 2 4 5ghz including built in router capability Cellular LTE CAT4 Bands 2 25 4 66 5 26 7 12 17 13 14 non First Net Z Wave Plus 700 Up to 137 Devices 137 total devices 80 lights 20 Locks 10 Thermostats 21 Misc 6 Garage Doors PowerG Up to 128 devices 915 MHz long range secure encrypted two way wireless Security RF Depending on the model either S Line encrypte...

Page 175: ...d for sleep wake hard reboot and clean screen cancel Mechanical Dimension 6 1 H x 7 5 W x 1 D 155mm x 191mm x 26mm Power Supply AC DC External Plug in Adapter Output 7vDC 1000mA CC Input 100 240VAC 50 60Hz Adapter evaluated at 120vAC for UL cUL Mount Back Plate SmartMount wall mount included SmartMount table stand or SmartMount IQ Base table stand with built in subwoofer sold separately Certificat...

Page 176: ...UL Listed M N IQ Glass S IQ Smoke QS5110 840UL IQ CO QS5210 840UL Keyfobs QS1331 840 Tilt Sensor QS1131 840 Flood Detector QS5536 840 Temperature Sensor QS5535 840 IQ Hardwire 16 F QS7133 840UL SUPPORTED S LINE SENSORS QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 176 178 NOTE UL indicates that the device is certified to UL standards These devices are not suitable for UL Commercial Burg applications...

Page 177: ...Wireless Repeater PG9920UL CB Vanishing Door Window Contact PG9303UL CB PG9975UL RB PowerG Wired to Wireless Converter Supervisory window must be set to 200 sec when used with Fire and or CO devices PG9WLSHW8UL RFB CB SUPPORTED POWER G SENSORS QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 177 178 NOTE Only the PowerG sensors marked with UL CB in the table above shall be used in UL ULC Residential an...

Page 178: ...C1023 ULC Std S545 Qolsys Inc proprietary Reproduction without permission is not permitted Verizon IQP4001 IQP4001BLK IQP4002 IQP4002BLK IQP4003 IQP4003BLK AT T IQP4004 IQP4004BLK IQP4005 IQP4005BLK IQP4006 IQP4006BLK Telus IQP4007 IQP4007BLK IQP4008 IQP4008BLK IQP4009 IQP4009BLK This manual applies to the following IQ Panel 4 SKU s ...

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