Japan Radio Co. NCR-330, Instruction Manual

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58
CHAPTER 7
AFTER-SALES SERVICE
♦
When Requesting Repair
(1) If you suspect that a problem has occurred, take the appropriate remedial action after
completing the following diagnostic :
a) Check the rear terminal board of the equipment for loose or disconnected cables.
b) Check that the required voltage is supplied to the power input terminals on the rear
terminal board of the equipment. The required voltage ranges from 10.8 to 35.0 VDC.
c) Check the antenna for damage.
d) Check the equipment interior for blown-out fuses.
e) Check for loose or disconnected cables between the internal components of the
equipment.
f) Check the relay connectors of the antenna cable for loose or disconnected cable.
(2) If the above checks uncover any abnormalities, stop operations of the receiver immediately
after that contact our dealer, service representative or JRC sales.
•
Repairs within the warranty period will be performed free of charge in accordance with the
provisions of the relevant specification.
•
After the expiry of the warranty period, if the corresponding function can be restored by repair,
out-of-warranty repairs will be performed at your request. Please note that this repair is not free
of charge.
•
When requesting repair, give the following information to the service:
- Product name, model number, date of manufacture, and serial number
- How and why the trouble occurred
1) The nature of the problem, and what happened as a result?
2) The state or type of operation when the trouble occurred?
3) Installation status of the equipment when the trouble occurred? (conditions of
wiring, electrical grounding, and so on).
4) Was any unusual or abnormal condition observed during operation before the trouble
occurred?
- Name, address, and phone number of your company or institution, and your name