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RETURNED GOODS POLICY:
No merchandise may be returned, nor any account adjustments made, unless authorized by J&J Amusements, Inc. A
Return Merchandise Authorization (RMA#) is required for all returns. Only items authorized (listed) on an RMA# may
be returned. Obsolete and discontinued merchandise may not be returned (current merchandise is that which appears
in the current annual parts catalog). A 15% restocking fee will be charged on all returns except for errors caused by J&J
Amusements, Inc. The customer (except for errors caused by J&J Amusements, Inc) will pay freight. Returned merchan-
dise must be in good condition, in the original package (where applicable), and cannot be altered with custom labels,
stickers, numbers, etc. Merchandise that is returned without an RMA# will be refused.
WARRANTY RETURN POLICY:
All warranty item returns must be authorized by the Warranty Department and have an assigned RMA number before
any adjustment or credit will be given. All merchandise that is returned to J&J and is proven defective in manufacture
or workmanship upon examination will be replaced or repaired.
THE RMA NUMBER MUST APPEAR NEXT TO THE SHIPPING LABEL ON ALL RETURNED ITEMS FOR PROPER
CREDIT TO BE ISSUED. IF THERE IS NO RMA NUMBER ON THE BOX/CARTON, IT WILL BE REFUSED AND
RETURNED TO SHIPPER.
BE ADVISED THAT RMA’S ARE VALID FOR 15 DAYS FROM DATE OF ISSUE. AFTER 15 DAYS, ALL RMA’S ARE VOID
AND FURTHER RETURN ATTEMPTS WILL REQUIRE RE-ISSUE OF A NEW RMA#.
PRODUCT RETURN PROCEDURES
