74
10. TROUBLESHOOTING
Problem
Possible causes
Solutions
1. When I press the
ON/OFF button on the
remote control, there is
no beep and the
fireplace does not turn
on.
1A.The remote control is not
properly synchronized with the
fireplace.
1B. The batteries are installed
incorrectly in the remote control
and / or the
SmartCase
®
of the
fireplace.
1C. the batteries are too low.
1D. You are too far from the
fireplace.
1A: Refer to section 4.2.1 of this
manual and synchronize the
remote control.
1B: Check if batteries are properly
positioned in the remote control
and the
SmartCase
®
.
1C: Change batteries.
1D: Move closer to the fireplace.
2. When I press the
ON/OFF button on the
remote control, I hear a
beep but I do not hear
the sparker "sparking"
even after 15 seconds.
2A. The sparker is dirty from
previous uses and the sparker
cannot create a spark.
2B. The sparker wire is damaged or
defective.
2A: Clean sparker as described in
section 9.5.
2B: Call your J. A. ROBY retailer to
have the
SmartCase
®
replaced.
3. When I press the
ON/OFF button on the
remote control, I hear a
beep followed by
"sparks" but the pilot
does not ignite even
after two periods of
"sparks".
3A. The gas tank is empty.
3B. Gas intake ducts were not
purged when the fireplace was
installed.
3C. The sparker is dirty from
previous uses and there is not
enough spark.
3A: Call your gas supplier to have
your tank refilled.
3B: Contact a certified technician to
have the purge performed.
3C: Clean sparker as described in
section 9.5.
4. When I press the
ON/OFF button on the
remote control, I hear a
beep and "sparks", the
pilot ignites but the
burner does not light up
even 10 seconds after
ignition of the pilot.
4A. The pilot flame is too weak and
does not reach the
thermocouple.
4B. The thermocouple is dirty from
previous uses and no longer
detects or has trouble detecting
the pilot flame.
4C. The thermocouple wire is
damaged or defective.
4D. The
SmartCase
®
is in the OFF
position.
4A: Call your J. A. ROBY retailer to
have the
SmartCase
®
replaced
4B: Clean the thermocouple as
described in section 9.5
4C: Call your J. A. ROBY retailer
have the
SmartCase
®
replaced.
4D: Put the
SmartCase
®
in the ON
position, figure 8.1.2.
5. My fireplace turns itself
off.
5A. There is poor combustion, the
flame is too dirty.
5B. Gas tank is empty.
5C. Vent is blocked or defective.
5A: Start by checking the gas/air
premix adjustment screw and
adjust as described in section
4.1
5B: Call your gas supplier to have
your tank refilled...
5C: Contact a certified technician to
have your vent ducts inspected.
6. Bright orange flames
are coming off the
6A. There is poor combustion, the
flame is too dirty.
6A: Start by checking the air/gas
premix adjustment screw and
Summary of Contents for loo RGR-25
Page 18: ...18 2 3 FIREPLACE DIMENSIONS 2 3 1 LOO RGR 25 INSERT 2 3 2 MISTRAL RGP 25 PENINSULA...
Page 19: ...19 2 3 3 AUSTER RGCG 25 LEFT CORNER 2 3 4 MOUSSON RGCD 25 RIGHT CORNER...
Page 20: ...20 2 3 5 SIROCCO RGB 25 PANORAMIC 2 3 6 PAMPERO RGC 25 CENTRAL...
Page 21: ...21 2 3 7 SUROIT RGV 25 SEE THRU...
