Iwatsu ENTERPRISE-CS, Owner'S Manual

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ECS ACD USER GUIDE - 241
call is disconnected. The agent remains in wrap-up for a programmable period
of time. When manual wrap-up is selected, pressing the wrap-up key
disconnects the call and starts the wrap-up.
If an agent finishes their after-call work before the programmed wrap-up time
has elapsed, the agent may press the wrap-up key to start receiving calls again.
When an agent is programmed for automatic wrap-up, the agent will be
notified by a warning tone five seconds prior to the end of wrap-up. When this
tone is heard the agent may repeat the length of wrap-up time by pressing the
wrap-up key again.
Automatic Method

After the completion of a call the agent is automatically placed in wrap-
up mode.

During wrap-up the [ WRAP ] key flashes red and the display reads
Wrap-up .
Extending Wrap-Up Time:

The automatic wrap-up time is programmed in the ECS database.

Five seconds before the end of wrap-up a tone is audible.

To extend wrap-up for the programmed length of time press the
[
WRAP ] key after the tone.
Manual Method

During a conversation the agent must press the [ WRAP ] key to end the
conversation and place the station in wrap-up mode.

During wrap-up the [ WRAP ] key flashes red and the display reads
Wrap-up .
 To end wrap-up press the red-flashing [WRAP] key.

The key LED will turn off.