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Iwatsu ENTERPRISE-CS, Owner'S Manual

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TABLE OF CONTENTS - xii 

Digital Door Phone .................................................................... 223

 

Section 7 – ECS ACD Automatic Call Distribution User Guide  225

 

Automatic Call Distribution (ACD) ........................................... 227

 

Overview .................................................................................................  227

 

ACD Calls ...............................................................................................  227

 

ACD Call Routing.................................................................................... 228

 

ACD Group .............................................................................................  228

 

ACD Group Expansion ........................................................................... 229

 

Call Sequence Table .............................................................................. 229

 

Priority .................................................................................................... 232

 

Queue ..................................................................................................... 232

 

Super Queue .......................................................................................... 232

 

ACD Agent Features and Operations ..................................................... 233

 

ACD Agent Keys ................................................................................. 233

 

ACD Agent Log-In / Log-Out ...............................................................  234

 

ACD Agent Log-In Status ................................................................... 235

 

ACD Call Answering ........................................................................... 235

 

ACD Call Record ................................................................................ 235

 

ACD Transfer to Call Park .................................................................. 235

 

Call Park / Swap ................................................................................. 236

 

Emergency Help Calls with Recording ................................................  236

 

Group Park ......................................................................................... 236

 

Help .................................................................................................... 237

 

Not Available ....................................................................................... 237

 

Qualification ........................................................................................  238

 

Queue Indication ................................................................................. 239

 

Transfer .............................................................................................. 240

 

Transfer to Call Park ...........................................................................  240

 

Transfer to ACD Group .......................................................................  240

 

Transferred / Forwarded Calls to ACD Group .....................................  240

 

Wrap-Up ............................................................................................. 240

 

ACD Supervisor Features .......................................................................  242

 

ACD Supervisor Keys ......................................................................... 242

 

ACD Supervisor Log-In .......................................................................  242

 

ACD Call Record While Monitoring .....................................................  243

 

ACD Group Night ................................................................................ 243

 

ACD Supervisor Programming ............................................................ 243

 

Barge-In ..............................................................................................  244

 

Call Monitoring ....................................................................................  244

 

Call Sequence Table Number Change ............................................... 245

 

Help Call .............................................................................................  245

 

Message Recording ............................................................................  246

 

Station Coaching ................................................................................ 246

 

Section 8 – Hospitality Features User Guide .............................. 247

 

Hospitality Features .................................................................. 249

 

911 Support ............................................................................................  249

 

Summary of Contents for ENTERPRISE-CS

Page 1: ......

Page 2: ...all detail recorders and other such devices systematic monitoring of all telephone call activity and implementing corrective measures can minimize the possibility of fraud ICON Voice Networks and or its Third Party manufacturers suppliers hereby disclaim any express or implied warranty that its equipment is technically immune from or prevents unlawful and or unauthorized utilization that may resul...

Page 3: ... the local jurisdiction that the Iwatsu Enterprise CS system is installed the Iwatsu Enterprise CS provides for Enhanced E911 support by either using optional third party equipment or configuring the system to use assigned telephone numbers ANI for defined areas or a station or group of stations The Dealer and User are hereby warned to check local laws as to Enhanced 911 support requirements and t...

Page 4: ...ON Voice Networks 8001 Jetstar Drive Irving TX 75063 972 929 9100 Email info iconvn com Web http www iconvn com Copyright 2013 ICON Voice Networks LLC Inc All rights reserved Software Version 10 Edition May 2013 All rights are reserved No part of this manual or accompanying software may be reproduced in any form or any means without the permission of ICON Voice Networks This manual was written for...

Page 5: ...4 Iwatsu ICON Series 5900 IP Telephone 25 Iwatsu ICON Series IP Softphone 25 Iwatsu ICON Series 5810 Digital Telephone 26 Iwatsu ICON Series 5800 Digital Telephone 27 IX 12KTD 3 Executive Digital Display Telephone 27 ICON DECT1 Wireless Handset and Base Station 28 Omegatrek PS6 Portable Station Discontinued 29 Omegatrek IX BS5 Base Station 29 Digital Door Phone 29 Attendant Position 30 Iwatsu ICON...

Page 6: ...SUB 3 Omegatrek Wireless System Interface Card 40 IX 8SUBS 4 IX 8ESUBS 4 Analog Station Card With Caller ID 41 IX 408 Eight Port Digital Station Four Port Caller ID Trunk Card 41 Trunk Interface Cards 42 IX 8UNTK 1 Universal Analog Trunk Card 42 IX 408 Eight Port Digital Station Four Port Caller ID Trunk Card 42 IX 400 2 Four Port Analog Caller Id Trunk Expansion Module 42 IX 400 Four Port Analog ...

Page 7: ...ller ID ANI Number Storage 56 Caller ID Display for Held Parked Calls 57 Caller ID Pass Through on Transfer to External Number 57 Caller id Trunks 57 CCSU Serial Number ECS Software Version Display 57 Delayed Ringing 58 Dialed Number Identification Service DNIS 58 DNIS Alphanumeric ID 58 Direct Inward Dial DID Trunks 58 DID Alphanumeric ID 58 DID Number External Call Forward 59 Direct Inward Line ...

Page 8: ... Enterprise Services Requirements for Real IP Apps 72 Remote Programming Diagnostics 73 SMDR 73 Self Labeling Keys 74 Simple Network Management Protocol SnMP 75 Speech Dialing 75 SIP Trunk Support 75 Station Coaching 75 Station Profile Hot Desk 76 System Alarm 76 System Announcements 76 System Clock 76 System Speed Dial 76 Text Messaging 76 Text Web 77 Ticker Field Display 77 Toll Restriction 77 T...

Page 9: ...roup Call 101 Making an E Response Help Call 101 Calling Outside Lines 102 Answering an Outside Line Call 102 Making an Outside Line Call 102 Handling a Second Call 102 Hold 102 When speaking on an outside line 103 Hold Pick Up 103 Transfer 103 Transferring a Call to Another Extension 103 Transferring a Call to Call Park 103 Advanced Feature Operation 104 Account Code 104 All Attendants Call 104 A...

Page 10: ...el Via DISA 119 Call Hand Off With Mobility Key 119 Operating Conditions 120 Call Log 120 View the Call Log 120 Make a call from the Call Log 120 Store a Call Log Entry to Personal Speed Dial 120 Add Digits to a Call Log Entry 121 Call Monitoring 121 Call Park Swap 121 Parking a Call 121 Picking up a Parked Call 122 Transfer to Park 122 Transferring a call to another user s individual park 122 Pic...

Page 11: ... 132 Flash 132 Floating Outside Line Group Access 133 Forced Verified Account Code 133 Full Half Duplex Speakerphone Mode Switching 134 Group Monitoring 134 Group Park 134 Hands Free Answerback on Intercom 135 Headset Control Key 135 Headset Key 136 Headset Connection 137 Hot Line 137 Hotel Motel Features 137 Intercom Call Restriction 138 Message Waiting Control 138 Room Status 138 Wake Up Call 13...

Page 12: ... 5930 5910 5810 Phones Only 150 Shift Call 151 Speaker Boost 5810 Phone Only 151 Speech Dialing 151 Make a Speech Call 151 Make a Speech Call Using a Bluetooth Headset 151 Transfer a Call Using the Speech Dialing Key 152 Speed Dial 152 System Speed Dial 152 Personal Speed Dial 152 Personal Speed Dial Registration 152 To Speed Dial a Number 154 Station Coaching and Station Monitor 156 Station Exter...

Page 13: ...Basic Features 174 Making a 911 Support Call 174 Receiving an Incoming Call 174 Transferring a Call to Another Extension 175 Informing a Busy Extension User that the Attendant has a Second Call Waiting for them 175 Disconnecting or Releasing a Call 176 Making an Intercom Group Call 176 Making an E Response Help Call 176 Receiving an Intercom Call 176 Putting a Call on Hold 177 Picking Up a Held Ca...

Page 14: ... Trunk Access Control 197 Trunk Forced Release 198 Section 5 SIP Single Line Telephone User Guide 199 SIP and Single Line Telephones 201 Single Line Telephones SLT 201 Session Initiation Protocol SIP Telephones 201 Basic Features 202 Making a 911 Call 202 Making an Outgoing Call 202 Receiving an Incoming Call 202 Making an Intercom Call 202 Receiving an Intercom Call 202 Making an Intercom Group C...

Page 15: ... Group Park 214 Hot Line 214 Howler Tone 214 Last Number Redial 214 Master Hunt Groups 214 Off Hook Outgoing Call 214 Off Hook Outside Line Queuing 214 Paging 215 All Call 215 Group Call Internal 215 Zone Page External 215 Meet Me Page Answer 215 Pre Ringing 216 Private Line 216 Protected Extension 216 Shift Call 216 Speed Dial 216 Personal Speed Dial Registration 216 To Speed Dial a Number 217 St...

Page 16: ...r to Call Park 235 Call Park Swap 236 Emergency Help Calls with Recording 236 Group Park 236 Help 237 Not Available 237 Qualification 238 Queue Indication 239 Transfer 240 Transfer to Call Park 240 Transfer to ACD Group 240 Transferred Forwarded Calls to ACD Group 240 Wrap Up 240 ACD Supervisor Features 242 ACD Supervisor Keys 242 ACD Supervisor Log In 242 ACD Call Record While Monitoring 243 ACD ...

Page 17: ...TABLE OF CONTENTS xiii Intercom Call Restriction 249 Message Waiting Control 249 Room Status 251 Wake Up Call 253 Wake Up Call Report 254 ...

Page 18: ......

Page 19: ...Section 1 Iwatsu Enterprise CS General Description ...

Page 20: ...GENERAL DESCRIPTION 2 IWATSU ENTERPRISE CS ...

Page 21: ...s The FCC Registration Number and Ringer Equivalence Number REN are printed on the equipment label located on the common equipment cabinet of the system IX CME The largest Ringer Equivalence Number is the sum of the Ringer Equivalence Number REN of each FCC registered device that is connected to the same line The maximum Ringer Equivalence Number that can normally be used without causing faulty op...

Page 22: ... No 0 5B Service Order Code 9 0F Facility Interface Code 02LS2 Registered Connection RJ21X RJ11 E M TIE LINE CARD TYPE 1 Facility Interface Codes TL31M Service Order Code 9 0F Registered Connection RJ2GX TYPE 2 Facility Interface Codes TL32M Service Order Code 9 0F Registered Connection RJ2HX T 1 SERVICE SF Facility Interface Code 04DU9 BN Service order Code 6 0P Registered Connection RJ48C T 1 SE...

Page 23: ...er for you to make the necessary modifications to maintain uninterrupted service 4 Hearing Aid Compatibility The Iwatsu Enterprise CS utilizing telephone station equipment manufactured by Iwatsu meets all FCC requirements for hearing aid compatibility 5 Instruction Regarding the Repair and Refurbishment of Registered Equipment Only the manufacturer or its authorized agents are permitted under FCC ...

Page 24: ...to the network in order to recognize newly established network area codes and exchange codes as they are placed in service Failure to upgrade the programming or software if required to recognize the new codes as they are established will restrict the user from gaining access to the network and to these codes 9 Direct Inward Dialing DID Requirements The Iwatsu Enterprise CS meets all FCC requiremen...

Page 25: ...uses interference with another device steps must be taken to reduce the interference including possible removal of the equipment While the probability of such an event is remote consult ICON Voice Networks for further assistance if this occurs 11 Equal Access Requirements This system is capable of providing user access to interstate providers of operator services through the use of equal access co...

Page 26: ...EXPME1 IX EXPME2 Expansion Modules IX EXPME1 used for 2nd 3rd 5th 6th Expansion Shelves IX EXPME2 used for 4th Expansion Shelf 6 x 16 Channel Universal Card Slots Dimensions HxWxD 11 5 x 16 93 x 12 21 Weight 20 lbs Empty 34lbs Full Capacity Note The ECS may also be expanded by adding ADIX cabinets under the control of the ECS operating when an IX HWYA card is installed in the IX CME and the IX HWY...

Page 27: ...Weight 5 lbs 13 4 oz Nominal Power 115 watts Maximum Power 120 watts Heat Dissipation Maximum 205 BTU hr AC Input Voltage Tolerance 120 10 VAC Frequency Tolerance 60 Hz 10 Hz Maximum Input Current 2 2 Amps System Architecture VR4133 Distributed Multi microprocessor 64 bit CPU 266 MHz 433 MIPS Flash Memory 1024Time Slots System Memory Component Flash Memory SDRAM IX CCU IX CCSU 256 MB 128 MB Enviro...

Page 28: ...gistration Numbers for ECS Key Telephone Systems US BD6KF10BIWATSU1 Multi Function System Hybrid US BD6MF10BIWATSU1 PBX US BD6PF10BIWATSU1 FCC ID Number Your Iwatsu Telephone may contain a wireless Bluetooth module which carries an FCC ID number of BD6BTINF BIC Registration Number IC 577A IWATSU1 Facility Interface Codes Loop Start Trunks 02LS2 Ground Start Trunks 02GS2 DID Trunks 02RV2 T E M Tie ...

Page 29: ...50 Maximum Call Coverage Keys 20481 Maximum Combined Call Coverage DSS Keys 20482 Maximum Digits per Speed Dial Number 32 Maximum DSS Keys 20483 Maximum Stations per Hunt Group 32 Maximum Stations per Paging Group 64 Maximum Stations per Text Message Group 16 Outgoing Trunk Groups 250 Paging Groups Internal 125 Paging Zones External 125 Park Orbits Attendant 24 System 128 Station 1 Programmable Sy...

Page 30: ...tworking Card IX 8IPNET IX 8EIPNET 8 circuits ISDN BRI Trunk Card IX 4ICOTB IX 4EICOTB 4 circuits ISDN PRI Trunk Card IX DTI P 1 circuit Caller ID w Message Lamp SLT Card IX 8SUBS 4 8 circuits Caller ID w Message Lamp SLT Expansion Card IX 8ESUBS 4 8 circuits Application Server Card IX APPSRV 1 0 circuits Omega Voice VMI Voice Mail Card IX 4EVMC 4 circuits Omega Voice VMI Voice Mail Card IX 4SEVMC...

Page 31: ...iring 1 pair Wiring w Message Lamp 1 or 2 pair Maximum Loop Resistance Includes SLT On premise SLT 600 ohm Off premise SLT 1 200 ohm Ringing Frequency 20Hz Iwatsu ECS Software Feature Licenses ACD Call Routing License Enables ACD feature set IP Campus Main License Enables IP Campus Networking IP Campus Remote License Enables remote IP Campus systems ACD Event License Enables ACD events for TASKE S...

Page 32: ... 16 w o BLF DSS Units IX DSS 3 10 32 20 IP DSS Units 59DS 11 64 64 On Premise SLTs Regular 72 28 On Premise SLTs MSG 72 24 Off Premise SLTs 16 16 Door Phones 96 47 Busy Bypass Units 12 36 24 Loop Start Trunks 48 20 Caller ID Trunks 48 20 Ground Start Trunks 48 16 E M Tie Trunks 20 16 DID Trunks 20 12 SIP Phones G 711 160 160 SIP Trunks 248 248 IX MSGU Message Cards 5 5 IX EDVIF Cards 13 1 1 5 The ...

Page 33: ...ork Cards IX DTI N w IX VCOMP 5 3 IP Networking Cards Circuits IX 8IPNET or IX 8EIPNET 12 96 12 96 IX MBU Channels G 729 G 711 192 160 192 160 APPSRV 1 Cards 5 5 APPSRV Card 1 1 13 The IX EDVIF card may only be installed in the first three shelves of the system For additional serial card functions IX SCIF or IX HCIF cards can be added based on available card slots and power consumption 14 This num...

Page 34: ...IX BS5 Base Stations 24 48 72 96 120 144 TDM Digital Station Ports 18 72 144 216 288 360 432 Attendant Positions 32 32 32 32 32 32 Attendant Consoles 19 24 w o BLF 32 8w BLF24 w oBLF 32 32 32 32 DSS Units IX DSS 3 20 32 64 96 128 128 128 IP DSS Units 59DS 21 64 64 64 64 64 64 On Premise SLTs Regular 72 144 216 288 360 432 On Premise SLTs MSG 72 144 216 288 360 432 Off Premise SLTs 16 32 48 64 80 9...

Page 35: ...T1 Cards with T1RCV 0 3 6 9 12 15 ISDN BRI Circuits 48 96 144 192 240 288 ISDN PRI Cards Circuits IX DTI P 6 9 12 15 18 21 Campus APS Network Cards IX DTI N w IX VCOMP 5 6 7 8 9 10 IP Networking Cards Circuits IX 8IPNET or IX 8EIPNET 12 96 24 192 36 288 48 384 60 480 72 576 IX MBU Channels G 729 G 711 192 160 192 160 192 160 192 160 192 160 192 160 APPSRV 1 Cards 5 6 6 6 6 6 APPSRV Card 1 1 1 1 1 ...

Page 36: ...4 1024 1024 1024 1024 1024 IX BS5 Base Stations 24 40 64 88 112 136 TDM Digital Station Ports 5 29 72 144 216 288 360 432 Attendant Positions 32 32 32 32 32 32 Attendant Consoles 24 w o BLF 32 8 w BLF 24 w o BLF 32 32 32 32 BLF Units 8 16 24 32 32 32 DSS Units IX DSS 3 9 30 32 64 96 128 128 128 IP DSS Units 59DS 9 31 64 64 64 64 64 64 On Premise SLTs Regular 72 140 212 284 356 428 On Premise SLTs ...

Page 37: ...7 7 7 T1 Cards with T1RCV 0 1 3 5 7 9 ISDN BRI Circuits 48 76 120 164 208 252 ISDN PRI Cards Circuits IX DTI P 6 8 10 12 14 16 Campus APS Network Cards IX DTI N w IX VCOMP 5 8 11 14 15 15 IP Networking Cards Circuits IX 8IPNET or IX 8EIPNET 12 21 32 43 54 62 IX MBU Channels G 729 G 711 192 160 192 160 192 160 192 160 192 160 192 160 APPSRV 1 5 Not supported in ADIX APS Cabinets APPSRV 1 32 The IX ...

Page 38: ... keys with 7 line LCD display 1 5900 9 line keys with 2 line LCD display 1 5910 16 line Multipurpose keys with 7 line LCD display 1 5930 30 line keys with 15 line LCD display 1 59DS 30 Self labeling keys with 15 line LCD display 1 Platinum 18i d 18 line keys with 6 line LCD display 1 Platinum 12i d 12 line keys with 2 line LCD display 1 Platinum DSS 50 DSS 20 function keys with display 1 IX 12KTS ...

Page 39: ...ports up to 10 concurrent users web sessions The Iwatsu Browser Programmer gives users access to system settings extension settings voicemail settings trunk settings and diagnostics This new tool gives IT managers the ability to make changes edit system settings and view the status of IP traffic and network resources in real time The Browser Programmer supports up to 10 concurrent users web sessio...

Page 40: ...GENERAL DESCRIPTION 22 Browser based system administration Browser based station user editor ...

Page 41: ...e number trunk and date and time of the call as well as dial the number or delete record A Setup menu allows the user to configure an optional Bluetooth headset change the display contrast and choose up to five different Ticker displays If programmed in the system database The 5930 also allows visual navigation of the IX 4EVMC Voice Mail card menus from the LCD The 5930 includes a three position i...

Page 42: ...erent Ticker displays If programmed in the system database The 5910 also allows visual navigation of the IX 4EVMC Voice Mail card menus from the LCD The 5910 includes a three position integrated pedestal with a built in wall mount option that simplifies installation A Bluetooth adapter IX 59BTINF and a Line Key Expansion IX ELK8 are optional units available for the 5910 The 5910 supports power ove...

Page 43: ...atically identify itself on the local network and connect to the ECS system Manual Setup Quick Mode provides a simplified method for manually entering configuration information through the station LCD menu The 5900 supports Power over Ethernet or local power when the optional IX 59AC PN 505099 is installed Note Remote stations will operate in both a VPN or non VPN environment Internet mode Interne...

Page 44: ...rmation This Call Log lets the user view the number trunk and date and time of the call as well as dial the number or delete record A Setup menu allows the user to configure an optional Bluetooth headset change the display contrast and choose up to five different Ticker displays If programmed in the system database The 5810 also allows visual navigation of the IX 4EVMC Voice Mail card menus from t...

Page 45: ...K9 Line Key Expansion are optional units available for the 5800 Also the Ticker Field Display TFD can be programmed in the ECS database to scroll across the 5800 display Note Legacy Direct Station Selection DSS units including the IX DSS 3 and the Platinum Series DSS are not compatible with the 5810 and 5800 Digital Key Telephones IX 12KTD 3 Executive Digital Display Telephone The IX 12KTD 3 Execu...

Page 46: ...bers Up to 200 registered handsets maximum 30 per base station and 40 base stations may be configured in the system Each base station supports up to 8 talk paths ICON DECT1 Base Station and DECT1 Wireless Handset ICON DECT1 Handset Features DECT wireless handset with color display and speakerphone Registers as ECS SIP extension Handset displays caller ID name and number on incoming call Feature su...

Page 47: ... covered by an Omegatrek IX BS5 Base Station The PS6 Portable Station has a three line display eight multiple purpose keys each with a red green LED an integrated handset speaker for voice announce and hands free answerback multiple ringing tones including vibrate mode and an integrated headset jack Omegatrek IX BS5 Base Station To optimize the signal reception the Omegatrek Wireless System is ins...

Page 48: ...30 Self Labeling keys that support up to 60 features One 5930 5910 or 5810 supports a maximum of two 59DS units The 59DS includes a three position integrated pedestal with a built in wall mount option that simplifies installation The wall mount option requires the IX 59WMS 1 Wall Spacer The 59DS supports Power over Ethernet or local power when the optional IX 59AC PN 505099 is installed Red flashi...

Page 49: ...r the 5930 and 5910 IP Telephones This is a Class 2 version 2 0 EDR Bluetooth module This optional module attaches to the 5930 or 5910 circuit board and can be installed by the Iwatsu Authorized installer Disclaimer THE COMPATIBILITY AND PERFORMANCE OF ANY BLUETOOTH HEADSET NOT MANUFACTURED BY IWATSU IS AS IS AND IS NOT SUPPORTED WARRANTED OR GUARANTEED BY IWATSU IN ANY MANNER AND IWATSU HEREBY DI...

Page 50: ...keys to the Iwatsu ICON Series 5810 or 5910 Telephone 5810 and 5910 telephones are field upgradeable to receive the IX ELK8 IX ELK9 Expansion Line Key Unit IX ELK9 units add an additional 9 keys to the Iwatsu ICON Series 5800 and 5900 Telephone The 5800 and 5900 telephones are field upgradeable to receive the IX ELK9 IX 12ELK 3 Expansion Line Key Unit Expansion Line Key Unit IX 12ELK 3 units add a...

Page 51: ...tiline telephones plus 16 programmable keys that can be used as auto dialers It requires one station port IX SSHD Standard Handset Station Hearing Aid Handset This is the factory equipped handset and can be used with a hearing aid device that uses a magnetic pick up coil IX AUTD Station Auto dialer Unit Adds 16 programmable keys that can be used as auto dialers IX 12KTD 2 only IX PHSAD Station Hea...

Page 52: ...m the 120 VAC commercial power supply or the 24 VDC emergency backup battery at the main power supply unit IX PWSES The IX PWSES power supply generates the DC voltages required for system operation The DC output voltages of the power supply are 5 VDC 8 VDC 8 VDC and 24 VDC These voltages are converted from the 120 VAC commercial power supply This power source supports a single IX CME cabinet does ...

Page 53: ... card installed in the Iwatsu Enterprise CS The IX RNGUM is not required when the IX 8SUBS 4 analog station card is installed in the Iwatsu ECS system The IX 8SUBS 4 includes the ringer generator unit on board IX BACBB Battery Connecting Cable for power failure back up Battery Back Up Backup time is dependent upon battery array system size and usage ...

Page 54: ...U which is a required component for all ECS applications IX CCSU Central Control Sub Unit The IX CCSU is a required component in all Iwatsu Enterprise CS applications This card mounts on the IX CCU and contains 256 MB compact flash memory which stores the master and backup database files This card also has two 10 100 Ethernet connectors one of which is connected to the IX MBU and provides the TCP ...

Page 55: ...ect physical connection to the IX EXPIFCM card IX EXPIFE2 ECS Expansion Card The IX EXPIFE2 ECS Expansion card is installed in the EXT slot of the IX EXPME2 expansion cabinet and provides support for 288 TDM ports The IX EXPIFE2 directly interfaces the IX EXPIFCM card installed in the IX CME cabinet and the IX EXPIFE1 expansion cards installed in the IX EXPME1 ECS expansion modules four and five T...

Page 56: ...directional data transmission or ping pong transmission The loop limit of ECS digital station terminals is 1 000 feet The loop limit can be extended to a maximum of 2 100 feet using IX 58EXTENDER installed in the KT The IX 400 2 daughterboard is an optional card for the IX 8PSUB 2 that interfaces central office PBX circuits that provide caller ID service to the IX CME Gateway Controller The IX 400...

Page 57: ...ital Station Card The IX 16PSUB 2 is designed specifically for the 5800 and 5810 Digital Key Telephones This card is the interface for up to 16 5800 and or 5810 digital stations to the ECS Each circuit of the IX 16PSUB 2 card is star connected to an 5800 or 5810 digital telephone using 22 24 AWG one pair twisted cable Single pair cable allows for bi directional data transmission or ping pong trans...

Page 58: ... can be extended using IX 4SLREPU star repeaters Ports 16 ports card Stations 2 ports required for IX ATT 1 port required for 18d Platinum 12d Platinum DSS IX DSS 3 IX DSS A 2 IX BLF IX KTD S 3 IX 12KTD 2 DCKT970 may share a port with a key telephone IX DCKT900 may share a port with a key telephone IX MKT IX COMLINK 2 IX DDPH IX BLF IX MSGU per channel IX BPAD and IX BPCU IX 4CSUB 3 Omegatrek Wire...

Page 59: ...ise SUBL mode ports Ports 5 8 only Stations 2500 Touch tone type telephones Additional Power None Loop Limit 700 Ohms IX 408 Eight Port Digital Station Four Port Caller ID Trunk Card An IX 408 card provides eight digital station ports and four caller ID trunk ports The eight station terminal ports for Attendant Consoles DSS Units and Digital Telephones are connected through star wiring Each port c...

Page 60: ...CS expansion cabinets only Ports 8 ports card Additional Power 48Vdc IX DCDCM when used as ground start trunks are equipped Features Loop Ground start selection 600 900 Ohm impedance selection Long Short distance selection IX 408 Eight Port Digital Station Four Port Caller ID Trunk Card See description under Station Interface Cards IX 400 2 Four Port Analog Caller Id Trunk Expansion Module The IX ...

Page 61: ...S to one T1 span and has the ability to support the following configurations loop start trunk ground start trunk E M trunk E M tie DID trunk ANI trunk DNIS trunk single line telephone and off premise telephone In addition the card may be configured to provide the following clocking options Master Slave Primary Slave Backup or Slave Private The IX DTI T is not supported in the IX CME when the IX T1...

Page 62: ... these cards occupy system ports but the features can be shared by the station terminals Application Server IX APPSRV 1 The Iwatsu IX APPSRV 1 Application Server card is an Intel PC card that installs in an Enterprise CS cabinet and serves as the PC host for Iwatsu TOL IVM voice messaging DVSAnalytics Call Recording Status Solutions SARA 100 alerts and monitoring software ECS Browser Programmer an...

Page 63: ...th optional upgrade to 400 mailboxes Message Storage 1024 hours per 10GB of available disk space Memory APPSRV 1 4 GB RAM and 32GB CFD Encore Direct Call Logging Encore Direct Call Logging from DVSAnalytics is installed on the Iwatsu ECS APPSRV 1 card and provides station side IP phone call logging and retrieval The base configuration is enabled to record 5 IP phones and can be upgraded to a maxim...

Page 64: ...ontrol output to paging amplifier four paging zone control 4 programmable relays and two sensor inputs IX 4EVMC Omega Voice VMI Voice Mail System Card The IX 4EVMC is completely compact flash based voicemail card with three type II compact flash sockets Slot 1 contains a 64 MB Compact Flash Module CFM dedicated to system files and fixed system prompts Should corruption occur the IX 4EVMC also cont...

Page 65: ...ce greeting and message files Ports 4 ports Mailboxes 100 Message Storage 25 hours Compact Flash Drive 128 MB Audio Sampling Rate 64 kilobits second Memory 2 MB SRAM VMI Editor Version 3 02 13 or above IX VMAC Voicemail Adaptor card Discontinued The IX VMAC card is motherboard card used to install a VS VML Voice Mail card in the Iwatsu Enterprise CS The VS VML is installed on the IX VMAC card Port...

Page 66: ...GENERAL DESCRIPTION 48 IWATSU ENTERPRISE CS ...

Page 67: ...Section 2 Iwatsu Enterprise CS Features ...

Page 68: ...IWATSU ENTERPRISE CS SYSTEM FEATURES 50 IWATSU ENTERPRISE CS ...

Page 69: ... group name on the display of an Iwatsu ICON telephone The primary purpose of this enhancement is to provide additional detail about the caller s location when integrating the ECS with a nurse call system Note This feature is not supported on outside line calls to an all ring hunt group Auto Discovery Mode Iwatsu Auto Discovery Mode is a propriety network protocol developed by Iwatsu that allows t...

Page 70: ...y also be configured using the Omega Voice VMI and Esnatech Officelinx automated attendant systems to direct callers to a specific automated attendant menu or mailbox automatically based on time of day day of week or manually using a key on the attendant phone ANI Alphanumeric ID ANI Automatic Number Identification numbers may be assigned a 16 character alphanumeric ID to identify the calling part...

Page 71: ...hone This is a Class 2 version 2 0 EDR Bluetooth module that attaches to the 5810 circuit board and can be installed by your Iwatsu Authorized installer IX 59BTINF The IX 59BTINF Bluetooth Interface module is an optional module available for the 5930 and 5910 IP Telephones This is a Class 2 version 2 0 EDR Bluetooth module This optional module attaches to the 5930 or 5910 circuit board and can be ...

Page 72: ...eturn to your desk simply cancel forwarding as you would for Flexible Call Forwarding Remote Call Forwarding Allows you to direct outside line and or intercom telephone line calls to forward to an external telephone number using Personal Speed Dial numbers 90 99 Example forwarding locations include an answering service a car telephone or a home telephone Call Hand Off with Mobility Key The Call Ha...

Page 73: ...Encore Direct to Encore Small Business System or Enterprises System as their organization grows Call Recording The Call Recording feature allows an Iwatsu Enterprise CS station user to record a station to station outside line or conference call to their voice mailbox This feature is available at any station that has been assigned a Call Recording REC key IMPORTANT NOTICE REGARDING THE CALL RECORDI...

Page 74: ...ed on a caller ID or ANI line the Iwatsu Enterprise CS will capture and store in the system memory information about the caller received with the call This information includes the caller s telephone number and name date and time of the call trunk number and destination station This information can be output as a system event code or to SMDR Information for the 500 most recent calls can be stored ...

Page 75: ...runk If the PRI or SIP carrier accepts replacement of the calling party number then the called party can see the original caller ID instead of the caller ID of the Iwatsu ECS This feature requires Esnatech Officelinx version 8 0 and above and Iwatsu ECS Software Version 8 0 and above Note Not all PRI and SIP trunk service providers accept changes to the Calling Party Number CPN This feature is not...

Page 76: ... the CID Display Change key There are ten different display modes available to assign to the CID Display Change key You can scroll through each programmed display mode choice each time you press the CID Display Change key Through programming the number of calls permitted to simultaneously ring in on a specific DNIS number can be limited and overflow to voice mail another extension or disconnected ...

Page 77: ...does not answer within the preset time the call will ring at the next station in the hunting sequence Directory The Iwatsu ICON Series 5810 5910 and 5930 phones are equipped with a directory for access to system extensions external system speed dial numbers personal speed dial numbers and direct speed dial number access A name must be assigned to the speed dial number in order for it to appear in ...

Page 78: ...xtension s Station Restriction Password and you will have the same calling capabilities as that extension Wait for the intercom dial tone Dial the desired extension number hunt group access code paging access code or outside line access code and phone number To register a flash to make another call Dial Once an outside call has been made another call may not be placed To access an outside line thr...

Page 79: ...alls to another extension or hunt group 3 No Answer calls to another extension or hunt group 4 All Calls forward to an external number using Personal Speed Dial Codes 90 99 Do one of the following If you chose Mode 1 2 or 3 enter the extension or hunt group number If you chose Mode 4 enter the Personal Speed Dial Code 90 99 Dial Wait for a confirmation tone Hang up To cancel forward via DISA Press...

Page 80: ...s feature may also be programmed to have Iwatsu Enterprise CS access system paging when a station makes an E Response Help Call External Paging Iwatsu Enterprise CS may be connected to an external paging system when the optional IX EDVIF card is added Each IX EDVIF will support four zones of paging Flexible Numbering Iwatsu Enterprise CS has a flexible numbering plan The numbers assigned for inter...

Page 81: ...to peer and do not require an IX MBU Intercom Group Call Allows any system extension to simultaneously call a group of extensions that are part of an Intercom Group When an extension dials the Intercom Group access number all of the stations in the Intercom Group will be called simultaneously Internal Paging Any of the Iwatsu Enterprise CS telephones may make a page announcement that will be broad...

Page 82: ... on the span to be programmed as active or inactive A separate agreement with the ISDN service provider is necessary for performing fractional DS1 This service may not be available in all areas Loud Bell Interface Outside telephone lines may be directed to ring a loud bell when Iwatsu Enterprise CS is equipped with the optional IX EDVIF card Each IX EDVIF card has the ability to support four loud ...

Page 83: ...ffective solution for networking two or more autonomous ECS telephone systems together over a managed IP circuit or Virtual Private Network VPN Using the IX 8IPNET IX8EIPNET card IP Net supports station to station dialing between sites call routing based on DNIS DID or caller ID ANI via the IP NET connection centralized voicemail and centralized SMDR Networking T1 E M Tie Lines Multiple Iwatsu Ent...

Page 84: ...may choose one of eight distinctive ring tones to distinguish their station from others The selected ring tone is audible for all incoming CO calls camp on calls tone intercom calls and during busy override Power Failure Backup Memory In the event of a power failure the system programming will be maintained in memory for a period of two weeks Power Failure Backup System A Gel Cell Battery array ma...

Page 85: ... simplifies an ACD agent s ability to login and out of multiple ACD groups while viewing up to eight ACD queues simultaneously ICON QueVue consists of the ICON QueVueTM Administrator and the ICON QueVue Agent applications Users must have both a PC and a key telephone on their desks ICON QueVue The ICON QueVue features include Login to multiple ACD Groups with one login View up to 16 ACD Groups ACD...

Page 86: ...u telephone all while maximizing the user s desk space ICON VIRTUAL DSS The Virtual DSS was intended to improve the productivity of receptionists administrative assistants and other employees with heavy call volume Single click operation to Call another station Retrieve an incoming call from a call covered station Transfer a call to another station Transfer a call to a voicemail box Park a call at...

Page 87: ...rough all the features and basic configuration options they are likely to use Console Integration The Virtual DSS Console integrates with all Iwatsu stations including the Iwatsu ICON Series phones Remote Users Remote workers have full access to the Virtual DSS features The only requirement is a VPN connection to access the Iwatsu Enterprise Gateway Call Director The Call Director is a desktop cal...

Page 88: ...to view your forwarded status Directory The Call Director has a directory feature that provides two views the Company Phonebook which lists all ECS extensions and personal contacts imported directly from Microsoft Outlook The Company Phonebook is a shared resource with other RealIP Apps such as the PC Attendant Console and Virtual DSS The Company Phonebook is user organized by extension number fir...

Page 89: ...rop Call Transfer Notes column in phonebook allows attendants to add notes about specific extensions such as Out to lunch In Meeting or On Vacation Color coded departmental listings and sort by department feature Call Log provides information about all calls that ring the extension Four call coverage buttons independent of the telephone Recall information includes caller ID name and number and rec...

Page 90: ...ICON Enterprise Services is required for Real IP Apps ICON Enterprise Services Requirements for Real IP Apps Iwatsu ECS System Iwatsu ECS Version 8 0 or higher Other license requirements will vary based on application Enterprise Services Host Machine Microsoft Windows XP or later with latest released service packs on all platforms ICON Enterprise Services has not been tested in a virtual environme...

Page 91: ...ar outgoing line and manually switched for modem use If a WAN connection is used VPN routers are required SMDR Station Message Detail Recording SMDR allows you to connect an RS232C compatible serial printer to the Iwatsu Enterprise CS This printer will show all incoming and outgoing call activity The following information will be shown Date of the call Sequence number 001 999 Extension number that...

Page 92: ... Series 5930 5910 and 5810 phones are equipped with self labeling keys that support system features When a key that resides on the display is changed in the key pattern of your telephone the label for that key will change Changing the label of a Self Labeling Key can be done through the ICON phone or from a web browser using the Station Configurator program Changing the key label does not change t...

Page 93: ...watsu ECS supports the direct connection of SIP trunks Please consult with your Authorized ICON Voice Networks dealer for a list of service providers that Iwatsu ECS interoperates with Note Available features will vary greatly depending upon the SIP trunk provider Prior to deploying SIP trunks please consult with your ICON Voice Networks Dealer for a thorough analysis supported SIP trunk providers...

Page 94: ...tsu Enterprise CS is equipped with a real time clock that provides an indication of the current time and duration of both incoming and outgoing calls on the LCD display of Iwatsu telephones The clock also has a perpetual calendar that eliminates the need to change the date for leap year or adjust the time for daylight savings System Speed Dial Up to 900 frequently dialed numbers may be registered ...

Page 95: ... account information or other important company data on the display of the Iwatsu ICON Series IP Telephone 5910 5930 The Text Web feature may also be used to associate a key on the ICON Series IP Telephone with an application on the desktop PC Iwatsu Text Web requires Enterprise Services and a Text Web key in the key pattern of your Iwatsu ICON Series IP phone Ticker Field Display The Ticker Field...

Page 96: ...a specific station and require no Iwatsu Enterprise CS hardware i e a dedicated Iwatsu Enterprise CS station port with a station terminal Transfer to Speed Dial Iwatsu phones can transfer a call to a system or personal speed dial number programmed to a fixed speed dial key by pressing TRANSFER plus the fixed Speed Dial Key Additionally pressing TRANSFER SPEED bin number will achieve the same resul...

Page 97: ...er expires User Options Station Programming The user programming options listed below are accessible from the 5930 5910 and 5810 setup menu Access to these options requires the entry of the station password programmed in the ECS database Station User ID Change the station ID Up to eight characters supported Station Password Change the station password Up to four digits Dial Confirmation Tone Turn ...

Page 98: ... running on the APPSRV 1 card streamlines call processing and voice messaging for customers and employees With TOL IVM calls to your business are answered with greetings specific to the number dialed person or department reached or caller ID of the outside caller You employees can manage their voice messages from their phone or computer Optional unified communications and mobility options are also...

Page 99: ...rd Flexible Greetings based on number dialed department or person reached Standard Guest Mailbox Standard LDAP Synchronization Standard Login Remote and Local Standard Logs Standard Message Lamp Standard Multiple Languages Optional Upgrade Operator Standard Operator Schedule by Language Upgrade Reports Standard SMTP Relay Forward Voice Message to Email Standard Supervisor Menu Standard User Settin...

Page 100: ...rd Return Call Standard Save Message Standard Send a Message Standard Time and Date Stamp Standard Urgent Message Standard Voice Message Folders Standard Voice Message Management Standard Wake Up Call Standard Advanced Mobility UC Client Features Availability Mobility Client Upgrade Call History Mobility Client Upgrade Call Manager Mobility Client Upgrade Call Manager Answer Mobility Client Upgrad...

Page 101: ...ation Users Mobility Client Upgrade Outdial Mobility Client Upgrade Outlook Toolbar Mobility Client Upgrade Record All Calls Mobility Client Upgrade Review Current Availability and Location Mobility Client Upgrade Smart Tags Mobility Client Upgrade Send Fax Message Mobility Client Upgrade Synchronized Messaging Mobility Client Upgrade UC Mobile Mobility Client Upgrade UC Mobile Access Workgroups M...

Page 102: ...system and ECS system software version 8 0 or higher Esnatech Officelinx SBE and Elite are explained below Esnatech Officelinx SBE Advanced unified messaging voice mail and automated attendant system Esnatech Officelinx SBE allows access to all voice fax and email messages from a single client Esnatech Officelinx SBE grows to a maximum of 16 ports and can be upgraded to Esnatech Officelinx Elite E...

Page 103: ...0 Name Speech Linx license for name recognition automated attendant function 2 Ports Realspeak Text to Speech TTS for email over the phone One SIP soft fax port provides fax mail inbound fax receipt for all users The soft fax port also supports outbound fax transmittal provided that the user has either a UC Client or fax client license 50 Unified Communications UC Client licenses with full synchro...

Page 104: ...IWATSU ENTERPRISE CS SYSTEM FEATURES 86 ...

Page 105: ...Section 3 Iwatsu Telephone User Guide ...

Page 106: ...IWATSU TELEPHONE USER GUIDE 88 IWATSU ENTERPRISE CS ...

Page 107: ...ncoming and 10 outgoing telephone calls with caller ID ANI or DNIS information This call log lets the user view the number trunk and date and time of the call as well as dial the number or delete record A setup menu allows the user to configure an optional Bluetooth headset change the display contrast and choose up to five different Ticker displays If programmed in the system database The 5930 als...

Page 108: ...luetooth headset change the display contrast and choose up to five different Ticker displays If programmed in the system database The 5910 also allows visual navigation of the IX 4EVMC Voice Mail card menus from the LCD The 5910 includes a three position integrated pedestal with a built in wall mount option that simplifies installation A Bluetooth adapter IX 59BTINF and a Line Key Expansion IX ELK...

Page 109: ... for the 5900 Also the Ticker Field Display TFD can be programmed in the ECS database to scroll across the 5900 display The 5900 IP telephone provides two new features that simplify installation and reduce installation time Iwatsu Auto Discovery Mode is a propriety network protocol developed by Iwatsu that allows the ICON series 5900 IP telephone to automatically identify itself on the local netwo...

Page 110: ...nvironment Internet mode Internet mode allows up to 64 IP stations to operate remotely without a VPN connection Features Tab The Features tab provided access to 26 preprogrammed features Since the IP Softphone functions as a regular IP phone with all the features available to a fixed line IP phone Contacts Tab The Contacts tab is used to organize the contact list Contacts can either be entered man...

Page 111: ...IWATSU TELEPHONE USER GUIDE 93 Settings Tab The Settings tab provides user configurable items such as ring tones and music on hold melody Iwatsu ICON Series IP Softphone Softphone Navigation Overview ...

Page 112: ...estinations to quickly and easily activate call forwarding A Call Log stores the last 10 incoming and 10 outgoing telephone calls with Caller ID ANI or DNIS information This Call Log lets the user view the number trunk and date and time of the call as well as dial the number or delete record A Setup menu allows the user to configure an optional Bluetooth headset change the display contrast and cho...

Page 113: ...rolled by using the and keys and changes based on the state of the telephone The 5800 includes a three position integrated pedestal and a wall mount option that simplifies installation An optional IX 58EXTENDER Loop Limit Extender and an IX ELK9 Line Key Expansion are optional units available for the 5800 Also the Ticker Field Display TFD can be programmed in the ECS database to scroll across the ...

Page 114: ...eive outside or internal calls as well as converse for hands free operation MUTE When you are using the Speakerphone Hands Free Answerback or the handset headset the Mute key prevents any voice or sounds to be heard by the person on the other end of your call When you press the Mute key to turn off the microphone the Mute key will stay lit Pressing the Mute key again permits the other person to he...

Page 115: ...andset volume to one of five levels Speaker Volume When using the Speaker the volume control allows you to adjust the speaker volume to one of eleven levels Ringer Volume Pressing the ringer volume control key allows you to adjust the ringer volume to one of four levels LCD Backlight Duration The LCD backlight duration can be adjusted for each 5930 and 5910 through the ECS telephone system The LCD...

Page 116: ...ute key a ringer volume control key a handset volume control key a speaker volume control and a full duplex speakerphone This phone also has a 2 line 16 characters per line liquid crystal display This display is very helpful for using advanced features and for providing status information The oversized indicator lamp flashes red for incoming calls and green for a programmable feature such as messa...

Page 117: ...eature operation Key Lamps Light up or flash when someone is using a line or a feature corresponding to that key Green Lamp Means that you are using that line Red Lamp Means that someone else is using that line SPKR Speaker Without lifting the receiver the Speaker key allows you to dial and receive outside or internal calls as well as converse for hands free operation 37 As shown includes optional...

Page 118: ...ndset headset the Mute key prevents any voice or sounds to be heard by the person on the other end of your call When you press the Mute key to turn off the microphone the Mute key will stay lit Pressing the Mute key again permits the other person to hear your voice again Ringer Volume Control There are 4 volume levels to chose from When a new volume level is chosen a tone sounds at the selected vo...

Page 119: ... the intercom key ICM will flash red If the extension you called is busy you will hear a repeated intercom busy tone Answering an Intercom Call Lift the receiver when you hear your phone ring or the caller s voice through the speaker or reply through the phone s microphone without lifting the receiver The lamp on the Intercom key ICM will flash red Making an Intercom Group Call Dial the Intercom G...

Page 120: ...he Flash key FLASH and start over Handling a Second Call When a second call rings at your phone and you do not want to hang up on the first call Press HOLD DND to place the call on Hold or Press the Call Park key PARK to place the call on Call Park Press the key representing the second call Answer the second call To return to the first call Repeat the same procedure Hold The HOLD QUICK FORWARD38 k...

Page 121: ... outside line key will flash green Transfer Transferring a Call to Another Extension When speaking on an outside line Press the Transfer key TRAN and the lamp will flash red Wait for the dial tone Dial the desired extension number or press the key representing the desired extension if assigned as a Multipurpose key Hang up or announce the call then hang up If the call is not answered it will retur...

Page 122: ...hese codes are printed out with the SMDR information Account code entry may be done before the party answers during a call or after the other party hangs up Lift the receiver Press an outside line key Wait for the dial tone Press the Feature key FEAT then dial or press the Account Code key ACCT if assigned as a Multipurpose key Dial the code then dial You will hear a confirmation tone All Attendan...

Page 123: ...Menu Prompt Display w IX 4EVMC card To scroll or change the information on the display during a call Press the Feature key FEAT then dial or press the Display key DISPLAY if assigned as a Multi purpose key Alphanumeric Speed Dial by Name The Alphanumeric Speed Dial By Name feature allows you to access the speed dial list alphabetically When you want to place a CO outgoing call with the Speed Dial ...

Page 124: ...e line key Automatic Repeat Dialing Allows you to instruct the ECS to dial an outside party until they answer This is accomplished by having the ECS periodically activate the speaker and dial the outside party s number Should they answer you will hear their voice through the speaker In order to establish a call you must pick up their receiver Should you be away from your phone when the called part...

Page 125: ...ground Music through your phone Press the Feature key FEAT then dial or press the Background Music key BGM if assigned as a Multipurpose key and the lamp will be solid red To turn off Background Music through your phone Press the Feature key FEAT then dial or press the Background Music key BGM if assigned as a Multipurpose key and the lamp will turn off Barge In Allows you to enter an existing cal...

Page 126: ...ng Bluetooth headset interoperability Bluetooth QD ID B012826 Bluetooth Operating Conditions If Bluetooth does not appear on your LCD when you press the Setup key your telephone is not equipped with a Bluetooth module Only one Bluetooth headset can be paired to a telephone at a time A second device will overwrite any previously paired Bluetooth headset For convenience and visibility Iwatsu recomme...

Page 127: ...previous pairing information is overwritten To Discover pair connect and disconnect a Bluetooth headset Press the Setup Menu key on the 5810 Key telephone Press Bluetooth If Bluetooth does not appear on your LCD you do not have the optional IX 58BTINF Bluetooth module installed in you telephone Press Discover During the discovery process Searching will flash on your display When the discovery proc...

Page 128: ...ome units Use of the Speakerphone allows for complete hands free operation on external calls To make a call Press the Speaker key SPKR and the lamp will flash red Wait for the dial tone Dial the desired telephone number To answer a call Press the Speaker key SPKR and the lamp will flash red To end a call Press the Speaker key SPKR and the lamp will be off Busy Bypass Tone Calling Allows you to be ...

Page 129: ...S will call you back After you answer the desired extension will automatically be dialed If your phone has a display the display will inform you that the call is a Callback and identify the extension You may leave one Callback message When you make an intercom call and the extension is busy Do not hang up Press the Feature key FEAT then dial or press Busy Intercom Callback key ICM CB key if assign...

Page 130: ...ure key FEAT then dial or press the Busy Number Callback key TRNK C B if assigned as a Multipurpose key then dial and the lamp will be off Wait for a confirmation tone Press the Speaker key SPKR Busy Outside Line Queuing Allows you to instruct the ECS that you wish to be notified when the outside lines are no longer busy When an outside line becomes available your phone will ring Picking up the re...

Page 131: ...key ICM To alternate between calls Press the Call Park key PARK Call Coverage The Multipurpose keys on the Digital Telephones may be programmed to allow both audible and visual indication of a call ringing at another extension Calls made to an extension that is represented as a Call Coverage key on another phone may be answered by that phone by pressing the Call Coverage key The visual indication ...

Page 132: ...ayed Delayed slow green flash no ring No ring solid green Dial for immediate ring mode dial for delayed ring mode dial for no ring mode Call Divert A station user can divert an incoming ringing call by pressing the MBOX key to activate the Call Forward No Answer process The Fixed Call Forwarding Destination must be programmed in the ECS database by your system installer It can also be accessed thr...

Page 133: ...D Personal Speed Dial Press Enter For Immediate Busy No Answer No Answer Enter the Extension number where you want your calls forwarded and press the key that corresponds to the number you just entered Using the dial pad enter the Label name you want to associate with this entry and press Enter to continue For External PSD Select the External Destination Type Personal Speed Dial Bin or External Nu...

Page 134: ...he Follow Me key Enter the number for the extension you are forwarding from Press Enter Press Exit to end the operation To cancel Follow Me forward from the forwarded station Press Call FWD Select the flashing active entry Press Exit to end the operation Call Forward All Phones Except 5930 5910 and 5810 Follow these instructions for the Iwatsu ICON 5900 5800 and IX 12KTD 3 telephones or any other ...

Page 135: ... enter the extension or hunt group number If you chose Mode 4 enter the Personal Speed Dial Code 90 99 Wait for a confirmation tone Hang up Forward Cancel You may cancel the forwarding of All calls CO calls only or Intercom calls only Lift the receiver handset or press SPKR Press FWD Press Enter the Call Type number you wish to cancel 1 All calls CO Intercom 2 CO calls only 3 Intercom calls only W...

Page 136: ...SA 42 Wait for the intercom dial tone Enter the Call Forward Code Enter the Call Type you wish to forward 1 All calls CO Intercom 2 CO calls only 3 Intercom calls only Enter the Flexible Call Forward Mode 1 All calls to another extension or hunt group 2 Busy No Answer calls to another extension or hunt group 3 No Answer calls to another extension or hunt group 4 All Calls forward to an external nu...

Page 137: ... call internal or external While the Mobility key is flashing red or green press the Mobility key to display a list of available destinations Non Officelinx transferred calls i e Intercom DID calls will light the Mobility key red LED flashing All calls that were trombone transferred via Esnatech Officelinx will light the Mobility key green LED flashing A maximum of eight destination names up to el...

Page 138: ...all Log Press the Call Log key on your display Select an entry from the Call Log to view the number trunk and date and time stamp Make a call from the Call Log Press the Call Log key on your display Select an entry from the Call Log to view the number trunk and date and time stamp Press Dial to call the entry that you selected You can also delete the Call Log record by selecting Delete Store a Cal...

Page 139: ... Call Monitoring Allows you to silently monitor a call on another extension or line In order for this feature to operate on intercom off hook signaling must be disabled To monitor a call on an outside line Lift the receiver Wait for the dial tone Press the Monitor key MONITOR Press the outside line key To monitor a busy extension s call Lift the receiver Press the Monitor key MONITOR Dial an exten...

Page 140: ...d to pick up the call Transfer to Park You can transfer a call to another user s individual park on their telephone The call can then be picked up remotely from another telephone The call can also be picked up from the telephone where it is parked Transferring a call to another user s individual park When speaking on an outside line Press TRANSFER the Park menu key Dial the number of the extension...

Page 141: ...CT P U if assigned as a Multipurpose key Dial the ringing extension number Internal Group Call Pick Up Allows extensions to be grouped together This grouping eliminates the need to dial the ringing extension number in order to answer the call Lift the receiver Wait for the dial tone Press the Feature key FEAT then dial or press the Group Call Pick Up key GRP P U if assigned as a Multipurpose key E...

Page 142: ...nufacturers responsible for this feature make no representations with respect to the legality of its use and disclaim any liability for claims and or damages arising from the use or misuse of this feature While on a call Press REC To start voice recording While recording press REC a second time or hang up to stop recording To playback a recorded call The call is saved as a voice mail message For p...

Page 143: ...owing For station Press the USAS key a second time or press FLT or COL For trunk group Press the USAT trunk group number or USAT key a second time or press FLT or COL Press USAT USAT To delete saved call information from system memory With a call record displayed press the UST key Caller ID Display Change The information displayed on the station LCD during incoming ringing call in progress incomin...

Page 144: ...ideo Press Exit to save your data and return to the main screen Camp On Allows you to alert a busy extension user that an outside call is waiting for them to answer The busy extension user will hear periodic tone bursts through the speaker If they have a display the display will first indicate the extension that sent the call followed by CAMP ON If the busy extension does not respond within a spec...

Page 145: ...atsu phone If Conference the key will flash Make your next call internal or outside call When the party you are calling answers press the Conference key again To Make a Conference Call using the Park feature Press Park to park the call Make your next call Press Conference and then Park to complete the conference After you hear a tone burst all parties are connected To add another extension or outs...

Page 146: ...an external remote telephone number The remote telephone number is programmed in personal speed dial bin 98 This feature will not operate if there is no number programmed in person speed dial bin 98 To set cancel external call forward of DID Caller ID ANI and DNIS calls Press ICM Press PTRAN Wait for confirmation tone The PTRAN key red LED is lit remote call forward is set The PTRAN key is not lit...

Page 147: ...elf Labeling Display Menu Press the Directory menu key on your display Press Internal Select an entry Select an entry on the screen or select Search and use the dial pad to enter a search string or select Navigate and use the left and right arrows to page through the Internal Directory or use the up and down arrows to scroll one entry at a time To make a call select the key that corresponds to the...

Page 148: ...returned to the main menu You can press Exit to cancel the operation at any time Direct Bin Access Personal Speed Dial Bin From the Self Labeling Display Menu Press the Directory menu key on your display Press Direct Bin Access Enter the Personal Speed Dial Bin 90 9847 or System Speed Dial Bin 000 899 The Personal Speed Dial Bin number is displayed when you make a call using Personal Speed Dial Ad...

Page 149: ...e calls provide different ringing tones Do Not Disturb DND Allows you to make your phone busy so you will not be interrupted by phone calls However the following type of calls may override Do Not Disturb DSS Calls Operator Calls Secretarial Calls and Executive Override Calls To activate Press the Hold key HOLD DND and the lamp will be solid red To cancel Press the Hold key HOLD DND and the lamp wi...

Page 150: ...ephone equipped with an LCD To display an extension Press the Feature key FEAT then dial Feature Key Display Allows you to display the function of your telephone s feature keys To display a feature key Press the Feature key FEAT then dial Press the desired feature key Flash Allows you to receive dial tone on the same outside line without having to hang up Flash may also be used to receive intercom...

Page 151: ...12 digit code to make outside calls These codes may be either fixed or variable in length and each telephone may be programmed for one of the four following account code entry options FORCED TOLL code entry required only for toll calls FORCED ALL code entry required for all calls VERIFIED TOLL code entry required only for toll calls VERIFIED ALL valid code entry required for all calls A table of 1...

Page 152: ...press FEAT Group Monitoring Allows you to let others listen to your call through the speaker of the phone while you converse with the receiver To use this feature Group Monitoring must be enabled While speaking to your party with the receiver Press the Speaker key SPKR Group Park By placing a call on Group Park all extensions with the appearance of that Group Park key will have a flashing indicati...

Page 153: ...es IX 12KTD S 3 Digital Key Telephones and the IX 12IPKTD E IP Telephones allows you to control a headset without using the Connect or Release key This key is also supported on the IX 12KTD 2 but requires a headset adaptor box to switch the audio between handset and headset This key is a replacement for the Headset key Iwatsu recommends placing a Headset Control key in the key pattern of your Iwat...

Page 154: ... which the party is holding To receive a call from hold with Headset Control key active Press the line key where the party is holding To retrieve a message Press the MBOX key then the Headset Control key To change from headset use to speakerphone use Press the SPKR key then press the Headset Control key To answer an ACD call Press the Headset Control key ACD calls do not produce an audible ring in...

Page 155: ...senting the incoming call To hang up Press the Release key RLS To transfer a call Press the Transfer key TRAN Dial the desired extension number or press the key representing the desired extension if assigned as a Multipurpose key Press the Connect key CNCT Hot Line If your phone is programmed to have this feature every time you lift the receiver or press the Speaker key SPKR a call will be placed ...

Page 156: ...Room Ready green yes Occupied In Room To Be Cleaned green red fast flash yes Occupied In Room Cleaned green red slow flash yes Occupied Out of Room Ready green slow flash no Occupied Out of Room To Be Cleaned green slow flash red fast flash no Occupied Out of Room Cleaned green slow flash red slow flash no When the status of a guest room is changed from the OCCUPIED IN ROOM status category to anot...

Page 157: ...elow DATE TIME TEL ANSWER 07 29 08 20 230 O The result of the call attempt is shown under the ANSWER column O call was answered X call was not answered Howler Tone If your receiver remains off the receiver key too long after no action is taken the ECS will provide a tone to alert you of this condition Replace the receiver on the receiver key Last Number Redial Allows you to automatically dial the ...

Page 158: ...ncrease the display contrast Master Hunt Groups The Iwatsu Enterprise CS allows extensions to be programmed into Hunt Groups Each Hunt Group is assigned an access code and when dialed the system searches for the first idle extension To call a Hunt Group Lift the receiver Wait for the dial tone Dial Hunt Group access code or press the Hunt Group key HUNT if assigned as a Multipurpose key Memo Dial ...

Page 159: ...n To answer messages When the Message key MSG lamp is lit at your extension Lift the receiver Wait for the dial tone Press the Message key MSG Dial The system will automatically call the extension which left the message If you have a display phone the display will indicate the number of messages left To view all messages before returning a call press the Message key MSG until the desired extension...

Page 160: ...sion number of the message you wish to cancel Wait for a confirmation tone Press the Speaker key SPKR If you want to cancel all messages left at your extension Press Speaker key SPKR Wait for the dial tone Press the Message key Dial and the lamp will be off Wait for a confirmation tone Press the Speaker key SPKR Microphone Cut Off Allows you to disable the microphone in your phone for privacy Oper...

Page 161: ...e Queuing Allows you to instruct the ECS that you wish to wait for an outside line when all outside lines are busy This feature is used only when outside lines are grouped to appear under one or several outside line keys When you press an outside line key and do not hear the dial tone Do not hang up Stay on the line until you hear the dial tone On Hook Dialing Allows you to dial an extension or ou...

Page 162: ...t either through the speakers in the Digital Telephones and or an External Paging System Lift the receiver Wait for the dial tone Press the Page key PAGE and hold the key down and the lamp will flash red Wait for the Page tone Make an announcement Release the Page key PAGE Hang up Group Call Internal Allows you to page through the speaker in a group of phones There may be 125 groups with a maximum...

Page 163: ... is in the same Meet Me Page Answer group Lift the receiver Wait for the dial tone Press the Feature key FEAT then dial or press the Meet Me Page Answer key MEET ME if assigned as a Multipurpose key Personal Ring Tones You may choose one of eight personal ring tones to distinguish ringing at your station from others To play a ring tone for your system extension With your station idle press FEAT To...

Page 164: ...ake an outside call Press an outside line key Lift the receiver and the call will be placed Prime Line Access This programming option allows a system extension to immediately access a specific system extension outside line outside line group hunt group paging zone or optimized routing upon going off hook Lift the receiver or press the Speaker key SPKR if your station is equipped with a Speakerphon...

Page 165: ...k Forward Key Allows you to forward your phone to your currently programmed call forward setting by simply pressing the Hold Quick Forward key To activate press the Hold Quick Forward key The key lamp will light To deactivate press the Hold Quick Forward key The key lamp will light Hold Quick Forward is the default setting for Iwatsu ICON Series telephones Quick Mode Operation This programming opt...

Page 166: ...r a busy signal or no answer The memory for this feature is shared with Memo Dial While making a call Press the Feature key FEAT then dial or press the Save Number Redial key SAVE if assigned as a Multipurpose key You will hear a confirmation tone To make a Save Number Redial call Lift the receiver Wait for the dial tone Press the Feature key FEAT then dial or press the Save Number Redial key SAVE...

Page 167: ...his does not change the function of the key only how it appears on your display If you change the label on a key and that key is changed the custom label that you assigned to that key will not change Press and hold for five seconds the key that corresponds to the label you want to change When the Label Name Change screen appears use the dial pad and the navigation keys to enter the new name for th...

Page 168: ...left or right navigation keys to scroll through and select one of the Key Assignment Categories Select the Key Type you want to add to you r key pattern Select the key you wish to change on your station The new Key Type that you selected will display in the key location you have selected Press Exit to return to the main screen Setup Menu Iwatsu ICON 5930 5910 5810 Phones Only From the Setup Menu y...

Page 169: ...ll duplex mode Speech Dialing The Speech Dialing feature enables the user to voice dial from their personal or company contacts by accessing the Esnatech Officelinx Automatic Speech Recognition ASR software To voice dial using the Speech Dialing feature simply press the Speech key and say the name of the party that is stored in your contact list This feature can also be enabled for prime line acce...

Page 170: ... have access to frequently dialed outside numbers that are common to everyone in the office The numbers may be 32 digits in length and may include the insertion of a pause There may be 900 System Speed Dial Numbers Personal Speed Dial Allows you to program up to 10 frequently dialed outside numbers for either one touch or abbreviated dialing The numbers may be 32 digits in length and may include t...

Page 171: ...the place where you want to insert a Short Flash Press the Flash key FLASH Note Short Flash may not be used on ISDN PRI or ISDN BRI lines To register an outside line group to be selected for Speed Dialing Press the Feature key FEAT Press the Speed key SPEED Dial Dial the desired Personal Speed Dial Code Dial the desired outside line group number or Press the Feature key FEAT to end the operation T...

Page 172: ... name registration Press the Feature key FEAT to end the operation To register several directory names After entering a name Press the Speed key SPEED Dial Dial the next Speed Dial Code number Repeat the same procedure To Speed Dial a Number53 To Speed Dial a registered number perform one of the following operations Outside Line Pre Select you select the outside line Lift the receiver Press the ke...

Page 173: ...This operation will not work unless you register the outside line group number Speed Dial Display Scrolling If your phone is equipped with a display you may display the Speed Dial Numbers that are registered in both Personal and System Speed Dial If a name is associated with this number it will also appear To display a number Press the Speed Dial key SPEED Dial Dial a Speed Dial code To scroll up ...

Page 174: ...station hearing To return to call monitoring while using the Station Coaching feature Press the key The monitoring station returns to a monitoring state and cannot speak to the monitored call To barge in while monitoring a station on an outside call or an intercom call Press the ADD key The monitoring station is now part of the call To barge in while whisper monitoring a station on an outside call...

Page 175: ...corded message left on the Message Card To play the System Announcement Message Lift the receiver Wait for the dial tone Press the feature key FEAT then dial or press the System Announcement Message key VSSP if assigned as a Multipurpose key Text Messaging Allows you to send text messages to the display of another system extension System Text Messages Allows you to have access to frequently used m...

Page 176: ...s on your telephone for text message data entry Press 1 2 3 4 5 6 7 8 9 0 HOLD 1X A D G J M P T W write character lower case 2X B E H K N Q U X 0 cancel character upper case 3X sp C F I L O R V Y 4X 1 2 3 4 5 6 S 8 Z 5X 7 9 Press the Feature key FEAT to end the operation To register several Text Messages After entering a text message Press the Text Message multipurpose key TXT MSG Dial the next Pe...

Page 177: ... Text Message Operation To select and send a text message to a text message group Lift the receiver Press TXT MSG Enter the desired text message number or press TXT MSG Press the MSGGPn Text Message Group key Stored Text Message Operation To select and send a stored text message to another system extension While calling a busy or idle extension Press TXT MSG Enter the desired text message number o...

Page 178: ...system database to use this feature and you must have a Text Web key assigned to the key pattern on your station to access this feature Your programmed Text Web categories will vary based on database programming Press the Text Web key If available make a selection from the Text Web menu and follow the menu guidance If Weather or Current Conditions is an option you may be asked to enter a Zip Code ...

Page 179: ...through the Iwatsu Programmer for the 5800 To activate the TFD from the 5930 5910 or 5810 Key Telephone Press the Setup key Select TFD Select TFD number 1 5 Select the scroll speed Slow Medium or Fast Select the display line First or Second When activated the active TFD is highlighted and the display will show ACTIVATED Press Exit to return to the main screen To deactivate cancel the active TFD Se...

Page 180: ...intercom extension number Dial Called party control Press the Feature key FEAT then dial or press the Tone key V T if assigned as a Multipurpose key and the lamp will be solid red Transfer to Guest Mailbox Transfer to Guest Mailbox allows access to mailboxes that are not associated with specific ECS extensions To access a Guest Mailbox from an Iwatsu Enterprise CS or SLT Press ICM either the VOICE...

Page 181: ...Universal Night Answer key UNA if assigned as a Multipurpose key User Options Station Programming The User Options menu described in this section is available on the Iwatsu ICON 5810 5910 and 5930 phones only If your phone does not have an assigned Station Password you will not have access to this feature From the User Options menu you can access and change your Station User ID Station Password Di...

Page 182: ...onfirmation Tone Use the left or right navigation keys to toggle the Dial Confirmation Tone ON or OFF Press Save and Exit to save your data and return to the main screen Change your Default Handset Volume Press the Setup Menu key Press User Options Enter your Station Password and press Enter Select Handset Volume Control Use the left or right navigation keys to scroll to set your Handset Volume to...

Page 183: ...eft or right navigation keys to scroll through and select one of nine ring tones System Tone or Station Ring Tones 1 8 Press Save and Exit to save your data and return to the main screen Voice Mail Message The Iwatsu Enterprise CS easily integrates with many manufacturers voice mail machines As an Iwatsu Enterprise CS user you will be able to transfer and forward both internal and external calls d...

Page 184: ...ge from your mailbox using the MSG key When the Message key MSG lamp is flashing red Lift the receiver Wait for the dial tone Press the MSG key Dial The system will automatically call your voice mail mailbox To access your mailbox from your extension no message waiting Press the voice mail access key or dial your voice mail access code When the voice mail system answers press the key Enter your ma...

Page 185: ...the key representing the desired extension if assigned as a Multipurpose key IX 4EVMC Voice Mail Card If you have an IX 4EVMC voice mail card installed in your system Your 5930 5910 5810 telephone can display voice mail menu guidance to help you navigate the voice mail menu options Your Voice Mail display menu may appear with a message count i e 2 Messages If you have changed the label for this ke...

Page 186: ...LED lights you will hear the caller s message as it is recorded To cancel Voice Mail Monitoring Hang up or press SPKR The Voice Mail Monitor key VMMNT red LED will begin to flash The voice mail message will be saved To begin a call with the caller during monitor additional programming required While listening to the caller record a message Press the Voice Mail Monitor key VMMNT The Voice Mail Moni...

Page 187: ... paged your extension After receiving a whisper page Press You may now communicate with the station that sent you the whisper page The other calling party cannot hear your call To resume speaking with the original caller press a second time To send a Whisper Page during consultation hold During consultation hold press and announce the call If the busy station wishes to take the call hang up to cam...

Page 188: ...IWATSU TELEPHONE USER GUIDE 170 IWATSU ENTERPRISE CS ...

Page 189: ...Section 4 Attendant Position User Guide ...

Page 190: ...ATTENDANT POSITION USER GUIDE 172 IWATSU ENTERPRISE CS ...

Page 191: ...ICON Series IP and Digital telephones 5930 5910 and 5810 only The 59DS is equipped with a 15 line 24 character backlit LCD display and 30 Self Labeling keys that support up to 60 features One 5930 5910 or 5810 supports a maximum of two 59DS units The 59DS includes a three position integrated pedestal with a built in wall mount option that simplifies installation The wall mount option requires the ...

Page 192: ...r with the receiver in the cradle or with the receiver not in the cradle To answer calls with the receiver in the cradle When your phone rings and the outside line key s flash red Lift the receiver and you will be connected to the outside caller To answer calls with the receiver not in the cradle When your phone rings and the outside line key s flash Lift the receiver Press the Answer key ANS and ...

Page 193: ...ss the Connect key CNCT Using the Direct Station Selection Unit Press the key on the Direct Station Selection Unit representing the desired extension Announce the call Hang up or press the Connect key CNCT Informing a Busy Extension User that the Attendant has a Second Call Waiting for them When transferring a call to a busy extension Hang up or press the Connect key CNCT The extension user will h...

Page 194: ...n off hook for a duration that exceeds the amount of time programmed in the system or Lift the receiver and begin dialing Between digits stop dialing for more than 10 seconds or Dial the E Response Group access number at Intercom dial tone Receiving an Intercom Call Internal or intercom calls will flash the lamp on the Operator key OPER at the Attendant Position To answer intercom calls with the r...

Page 195: ...n you cannot locate an extension user you may page the desired individual This feature allows the outside call to be automatically placed on Call Park when the Page key is depressed The display on the DSS will show which park number the call has been placed on to allow the attendant to announce where the call is parked When speaking to an outside party Press and hold the Page key PAGE and the lamp...

Page 196: ...a call that returns to the Attendant Position Lift the receiver Press the red flashing Recall key RECALL Making an Outgoing Call Lift the receiver Press the desired outside line and the lamp will flash green Wait for the dial tone Dial the desired phone number Making an Intercom Call Lift the receiver Wait for the dial tone Dial the desired extension number or Press the designated key for the desi...

Page 197: ... features ECS provides the Attendant Position features listed below When a system extension dials 911 the extension number of the station calling 911 will be displayed on the LCD of the attendant station If E911 Routing is not successful a FAIL indication will be displayed on the LCD The alarm tone will sound at the attendant position when LCD indication is made In order to clear the display the A...

Page 198: ...ge There are two answering modes for this feature For example this feature can be used to inform outside callers that the office is closed for the day This feature requires the use of the Message Card A programming option may be enabled to allow the ECS to automatically switch to the Automatic Answer Mode at a certain time You must manually switch the system to the normal mode To turn Automatic An...

Page 199: ...HOLD DND To alternate between the Source and the Destination Press the Swap key SWAP or SPLIT if assigned and the key will flash red or Press the red flashing Source key SOURCE to speak with the outside call or press the red flashing Destination key DEST to speak with the extension if assigned as keys The Attendant Position may be programmed to have either a Swap key or Source and Destination keys...

Page 200: ...he Feature key FEAT then dial Or Press the Clock key CLOCK if assigned as a key Dial to adjust seconds to zero Dial again to start the clock with zero seconds Wait for a confirmation tone Press the Speaker key SPKR If the seconds shown on the DSS are less than 30 the minutes digit will remain the same If the seconds shown on the DSS are greater than 30 the minutes digit will advance one digit Dire...

Page 201: ...ne group or line number Dial for Day Mode or dial for Night Mode Wait for a confirmation tone Press the Speaker key SPKR Incoming Call Termination Outside lines may be programmed to appear individually on Multi purpose keys or they may be grouped together to appear on one or several Multi purpose keys Message Waiting Control Allows you to inform an extension user that there is a message waiting fo...

Page 202: ...m Ringing and Group Ringing based on incoming trunk groups or DNIS DID number Activation and control of the Multiple Ringing mode is available from Iwatsu ICON Series 5930 5910 and 5810 telephones System Ringing Mode Default Operation When the ECS system is in the System Ringing Mode default pressing the Night Mode key from an Iwatsu ICON Series telephone attendant position 5810 5910 and 5930 will...

Page 203: ...nu Operations in System Ringing Mode Forced Night When a system is in System Ringing Mode pressing existing Group Night Mode key from an Iwatsu ICON Series 5810 5910 and 5930 attendant position will take you to the Select Ringing Mode screen with limited selections The menu will prompt the attendant to select either In Forced Night Group Night or In System Mode This operation has a Group Night ove...

Page 204: ...ng Group Night Mode key Trunk Groups 001 250 from an Iwatsu ICON Series telephone 5810 5910 and 5930 attendant position will take you to the Select Ringing Mode screen The key operation for the Group Night Mode key with the Group parameter can only toggle between Day Night Modes if assigned on any legacy telephone the Attendant Console or ICON Series 5800 5900 Group Night Mode key assigned to the ...

Page 205: ...Day Day 1 and Night Press the Group Mode key The current ringing mode is displayed in reverse video Press the Day 1 Day 2 Day 3 or Night key to change the ringing mode The new selection will display in reverse video and Mode Change Successful will appear on the second line of the display Press Exit to return to the main display The new ringing mode selection will appear on the display ...

Page 206: ...ed the trunks return to the mode selected by the Trunk Group key This operation has a System Night override for each ringing group For example All trunks will generate ringing based on the Night ringing table Key Lamp Indication for Day 1 Day 2 Day 3 and Night Mode The Group Night Mode key will change the LED lamp status based on the Group Ringing mode The LED lamp indication is reflected for the ...

Page 207: ... or Day 3 mode Night Mode not supported Iwatsu ICON Series Self labeling key name change is not supported with the Multiple Ringing Mode Night Mode Allows you to change the ringing termination point for outside lines This alternate point might be a loud bell a phone or a group of phones A programming option may be enabled to allow the ECS to automatically switch to the Night Mode at a certain time...

Page 208: ...er position Press the Speaker key SPKR Wait for the dial tone Press the Feature key FEAT Press the Override key OVER Dial the extension number Wait for a confirmation tone Press the Speaker key SPKR To set the maximum number of calls Press the Speaker key SPKR Wait for the dial tone Press the Feature key FEAT Press the Override key OVER Dial Dial the number of calls you wish to have waiting with t...

Page 209: ...Serial Call key SERIAL instead of the Connect key CNCT The outside call will return to the attendant position and flash on the Recall key RECALL after the extension the call was transferred to hangs up Station Call Forward Do Not Disturb Release Allows you to cancel Call Forward and Do Not Disturb settings on other extensions in the system To release Station Call Forwarding and Do Not Disturb Pres...

Page 210: ... pattern during Day Mode operation To change an extension Press the Speaker key SPKR Wait for the dial tone Press the Station Class Restriction Change key CLASS Dial the desired extension number Dial for the Day Mode or Dial for the Night Mode Wait for a confirmation tone Press the Speaker key SPKR To change a group of extensions Press the Speaker key SPKR Wait for the dial tone Press the Station ...

Page 211: ...ess the Forced Release key FRLS Dial Dial the desired extension number Press the Release key RLS Wait for a confirmation tone Press the Speaker key SPKR To put an extension back in service Press the Speaker key SPKR Wait for the dial tone Press the Forced Release key FRLS Dial Dial the desired extension number Press the Connect key CNCT Wait for a confirmation tone Press the Speaker key SPKR ...

Page 212: ...the Feature key FEAT then dial or Press the Station Lock key LOCK if assigned as a key Dial Dial the extension number Wait for a confirmation tone Press the Speaker key SPKR To cancel Station Lock Press the Speaker key SPKR Wait for the dial tone Press the Feature key FEAT then dial or press the Station Lock key LOCK if assigned as a key Dial Dial the extension number Wait for a confirmation tone ...

Page 213: ...ding key VSSR Dial the message number for your new message Make your announcement through the receiver Dial to end the recording Hang up To erase a customized message Lift the receiver Wait for the dial tone Press the System Announcement Recording key VSSR Dial Dial the message number for the message to be erased Hang up To listen to a customized message Lift the receiver Wait for the dial tone Pr...

Page 214: ...g from or to represent the outside phone numbers System Text Message Registration If your telephone or DSS is programmed with a Text Message key you have the ability to register program the 90 System Text Messages The messages may be 16 characters in length Press the Feature key FEAT Press the Text Message key TXT MSG Dial the desired System Text Message Code Enter the desired message contents up ...

Page 215: ...OLD DND Press an outside line key Wait for the dial tone Dial the desired phone number Press the Connect key CNCT Trunk Access Control Allows you to change the outside lines or line groups that extensions can access To restrict outside line access Press the Speaker key SPKR Wait for the dial tone Press the Trunk Access Control key TAC Dial Dial the outside line group number or Dial the outside lin...

Page 216: ... service Press the Speaker key SPKR Wait for the dial tone Press the Forced Release key FRLS Dial Dial the outside line group number or dial Dial the outside line number Press the Release key RLS Wait for a confirmation tone Press the Speaker key SPKR To place an outside line in service Press the Speaker key SPKR Press the Forced Release key FRLS Dial Dial the outside line group number or Dial Dia...

Page 217: ...Section 5 SIP Single Line Telephone User Guide ...

Page 218: ...SIP SINGLE LINE TELEPHONE USER GUIDE 200 IWATSU ENTERPRISE CS ...

Page 219: ...CS features by pressing and releasing the receiver button quickly followed by the dialing of a feature operation code Single Line Telephone SLT Session Initiation Protocol SIP Telephones57 SIP telephones have access to many of the ECS system features accessible from single line telephones using SLT access codes Each feature is noted where SIP and SLT features differentiate Polycom IP SoundPoint 60...

Page 220: ...ler Wait for the dial tone Dial the desired phone number If you make a dialing mistake hang up and try again Receiving an Incoming Call When your phone rings Lift the receiver and you will be connected to the call Making an Intercom Call Lift the receiver Wait for the dial tone Dial the desired extension number Receiving an Intercom Call When your phone rings Lift the receiver and you will be conn...

Page 221: ...kly or press the Flash key Wait for the dial tone Dial the desired extension number Hang up or announce the call then hang up Polycom SIP Station Press the Transfer soft key Dial the desired extension number For blind transfer Press the Blind soft key and then hang up For screened transfer Press the Dial soft key dial the extension announce the call and then hang up If the call is not answered it ...

Page 222: ...tton quickly or press the Flash key or for Polycom press Hold Wait for the dial tone Dial the Call Park code Wait for a confirmation tone Hang up To pick up a call on Call Park at your extension Lift the receiver Dial the Call Park code and you will be connected to the call To pick up a call on Call Park from another extension Lift the receiver Dial the Call Park Pick Up code Dial the extension nu...

Page 223: ...y for Intercom Calls SIP stations can display name of the calling party for intercom calls The station will display the name programmed in the ECS Wake up calls to SIP stations will display Wakeup Call for the display name Advanced Features Account Code When speaking on an outside line Press and release the receiver button quickly or press the Flash key Dial the Account code Dial the desired accou...

Page 224: ...Busy Intercom Callback code Wait for a confirmation tone Hang up Busy Number Callback Analog SLT only Not supported on SIP phones When you dial an outside number and there is no answer or a busy signal Do not hang up Press and release the receiver button quickly Wait for the dial tone Dial the Busy Number Callback code Wait for a confirmation tone Hang up and the ECS will call you back periodicall...

Page 225: ...e outside number that number will automatically be dialed when the receiver is picked up To cancel Lift the receiver Wait for the dial tone Dial the Cancel code Dial the Busy Outside Line code Wait for a confirmation tone Hang up Call Park Swap When you have a call on Call Park and are involved in a second call and wish to alternate between calls Press and release the receiver button quickly or pr...

Page 226: ...gether This eliminates the need to dial the ringing extension number to answer the call Lift the receiver Wait for the dial tone Dial the Internal Group Call Pick Up code External Group Call Pick Up Answer a ringing Group Call Pick Up group call when you do not belong to that group Lift the receiver Wait for the dial tone Dial the External Group Call Pick Up code Dial the External Group external g...

Page 227: ...ed on SIP phones When you make an intercom call but the called extension cannot be reached and you wish to call another extension Do no hang up Dial the second extension number Conference Add On up to 1 outside 3 inside parties or 4 inside parties While speaking on an outside or intercom call Press and release the receiver button quickly or press the Flash key Dial the extension number of the part...

Page 228: ...connected To add the 3rd outside line repeat the same procedure Polycom SIP Station Press the Hold soft key Dial the Exclusive Hold code Hang up Dial the second outside party Press the Hold soft key Dial the Conference Code and all parties will be connected Trunk to Trunk Up to 2 outside parties When you are speaking with two outside parties in a Multi line Conference call and wish to leave the ca...

Page 229: ...ver button quickly or press the Flash key Do Not Disturb To turn on Lift the receiver Wait for the dial tone Dial the Do Not Disturb code Wait for a confirmation tone Hang up To turn off Lift the receiver Wait for the dial tone Dial the Cancel code Dial the Do Not Disturb code Wait for a confirmation tone Hang up Flash For Long Flash Press and release the receiver button quickly of press the Flash...

Page 230: ...sion or hunt group 2 Busy No Answer calls to another extension or hunt group 3 No Answer calls to another extension or hunt group 4 All Calls forward to an external number using Personal Speed Dial Codes 90 99 Do one of the following If you chose Mode 1 2 or 3 enter the extension or hunt group number If you chose Mode 4 enter the Personal Speed Dial Code 90 99 If the setting is valid you will hear...

Page 231: ...sh to forward 1 All calls CO Intercom 2 CO calls only 3 Intercom calls only Enter the extension number of the originating forwarding station If the setting is valid you will hear a confirmation tone If the setting is invalid you will hear a warning tone Floating Outside Line Group Access Lift the receiver Wait for the dial tone Dial the outside line group number or for the desired group Forced Ver...

Page 232: ...n SIP phones Replace the receiver on the receiver button Last Number Redial Lift the receiver Wait for the dial tone Press the Redial key on the telephone or Dial the Last Number Redial code if you have a Rotary Dial Telephone Master Hunt Groups To call a Hunt Group Lift the receiver Wait for the dial tone Dial the Hunt Group access code Off Hook Outgoing Call Analog SLT only Not supported on SIP ...

Page 233: ...all Internal Allows you to page through the speaker in a group of phones Lift the receiver Wait for the dial tone Dial the Group Call code assigned by the system installer Wait for the Page tone Make an announcement Hang up Zone Page External Allows you to access individual groups of external speakers Lift the receiver Wait for the dial tone Dial the Zone Page code assigned by the system installer...

Page 234: ...an be enabled by your installer to prevent monitor and barge in at the station Shift Call Analog SLT only Not supported on SIP phones When you make an intercom call but the called extension cannot be reached and you wish to call another extension Do not hang up Dial the last digit of the next desired extension number Speed Dial Personal Speed Dial Registration To register Personal Speed Dial Numbe...

Page 235: ...registering the telephone number at the place where you want to insert a pause Dial Dial for the desired pause time in seconds To register the symbol in a number59 When registering the telephone number at the place where you want to insert a Dial To Speed Dial a Number If you have a Touch tone Phone Lift the receiver Wait for the dial tone Dial Dial the Speed Dial code The system will automaticall...

Page 236: ...e Waiting Stutter Dial Tone SIP Not Supported from the system The SIP telephone controls its own dial tone Your specific telephone may have this feature When a Single Line Telephone that has a message goes off hook the Iwatsu Enterprise CS automatically sends an intermittent tone for 2 seconds before normal dial tone is heard This feature alerts you of messages To determine if you have a message o...

Page 237: ...her extension Press and release the receiver button quickly or press the Flash key Dial the Transfer to Call Park code Dial the Extension Number Hang up Polycom SIP Station Press the Hold soft key Dial the Transfer to Call Park code Dial the Extension Number Hang up Universal Night Answer Lift the receiver Wait for the dial tone Dial the Universal Night Answer code and you will be connected to the...

Page 238: ...call Go off hook and wait for intercom dial tone Dial the Wake Up Call feature access code Wait for a confirmation tone and dial the wake up time 24 hour clock HH MM For example 15 15 3 15 pm 08 00 8 00 am Wait for a confirmation tone Press the Speaker key or hang up To cancel a wake up call Go off hook and wait for intercom dial tone Dial the Cancel Wake Up Call feature access codes programmed in...

Page 239: ...Section 6 Digital Door Phone User Guide ...

Page 240: ...DIGITAL DOOR PHONE USER GUIDE 222 IWATSU ENTERPRISE CS ...

Page 241: ...e a call from a digital door phone Press and release the button on the digital door phone you will hear a ringing tone and the lamp on the button will change from red to green Wait for an answer Announce yourself To call a digital door phone Lift the receiver Dial the assigned extension number or press the DSS key assigned for the desired digital door phone Make an announcement DIGITAL DOOR PHONE ...

Page 242: ...DIGITAL DOOR PHONE USER GUIDE 224 IWATSU ENTERPRISE CS ...

Page 243: ...ECS ACD USER GUIDE 225 Section 7 ECS ACD Automatic Call Distribution User Guide ...

Page 244: ...ECS ACD USER GUIDE 226 IWATSU ENTERPRISE CS ...

Page 245: ...pervisors to view contact center activity in real time In addition TASKE Contact offers the ability to generate over 150 detailed reports on call details abandoned calls extensions queue groups and much more ECS ACD Supervisors have access to this information from their network PC or remotely via the Internet ACD Calls The following type of calls may be directed to an ACD Group CO line calls progr...

Page 246: ...to the ACD Agent that has not handled an ACD Call for the longest period of time and has the highest Agent Answering Priority among the ACD Agents currently logged in the ACD Group When a new ACD Agent logs into an ACD group the Agent becomes the ACD Agent with the least idle ACD Call handling time When all ACD Agents in the ACD Group are busy ACD Calls are placed in queue and follow the programme...

Page 247: ...he Call Sequence Table of the original ACD Group Call Sequence Table The Call Sequence Table sets the parameters that an ACD Call follows Each ACD Group may have three types of Call Sequence Tables associated with it one table for normal business hour operation one table for after hour operation and one table for calls transferred to the ACD Group The Day and Night Mode operation may be programmed...

Page 248: ...her ACD Group and exit the original ACD Group Go to Other Box Go to another box in the same or different Call Sequence Table Forward with SPD Dial Overflow Forward to a System Speed Dial number IX 4ETRAN card required Disconnect Disconnect the call Delay Answer Delay for ring tone call not answered by system No Operation Skip No operation When a recorded message delay or MOH is assigned to the fir...

Page 249: ...ent Play MSG Yes Yes Yes Auto Attendant Queue Yes Yes Yes MOH Yes Yes Yes Forward to Station Yes Yes No Forward to Hunt Group Yes Yes No Forward to ACD Group Yes Yes No Go to Other Box Yes Yes Yes Forward with SPD Dial60 Yes Yes No Disconnect Yes Yes No Delay Answer Yes Yes Yes No No Operation Skip Yes Yes No 60 When analog trunks are used exclusively for this operation an IX 4ETRAN card may be re...

Page 250: ...group are placed in queue An ACD call remains in queue until an ACD Agent becomes free or a command in the Call Sequence Table forwards or disconnects the call ACD Calls wait in queue in the order of assigned priority and time in queue If there are calls in queue with different Priorities the calls with the highest priority are answered first When a call is placed in Queue the ACD Group Expansion ...

Page 251: ...upervisor for help Emergency Call Supervisor for help record conversation ACD Answer Answer ACD and non ACD calls ACD Transfer One touch transfer of a call to an ACD group nnn 1 250 for individual ACD Groups and 255 for all ACD Groups ICON 5810 5910 and 5930 phones will display the group name ECS system extensions have the following feature restrictions when an Agent is logged in or is presented w...

Page 252: ...done on a group by group basis With Dual Group login two ECS ACD Groups are preprogrammed and the ECS ACD Agent logs into both groups simultaneously To Log in to an ACD Group Using the Dual Group Press the Speaker key Press the Log key LOG The Log key LOG flashes red The display reads Enter ID Dial your Agent ID Code The Log key LOG lamp is solid red Immediately after Log in the phone is in the No...

Page 253: ... ACD Group Press FEAT Press to display the log in status The LOG key lamp is off ACD Call Answering To answer calls an ACD Agent may use either a handset or a headset Incoming ACD Calls are indicated on either the ACDn key s Group Name or the ACD All key on the Agent s telephone To Answer an Incoming ACD Call Using a Headset Press the Headset Control key To Hang Up ACD Call Using a Headset Press t...

Page 254: ...esponds to the Emergency Recording request the Agent s Emergency Recording key becomes solid red and the ACD Supervisor is in the Call Monitoring state An IX MISC card and a paging port are required for this feature This feature operates when the dedicated ACD Group paging port is idle To start an Emergency Help Call Press the Emergency Recording key EMG REC The Emergency Recording key will flash ...

Page 255: ...mmediate When the Reserved method is selected the ACD Agent will be in the Not Available state upon pressing the Not Available key and the ACD Call is disconnected When the Immediate method is selected the ACD Call becomes disconnected and the Agent will be placed in the Not Available state when the Agent presses the Not Available key If an Agent should leave their workstation and forget to place ...

Page 256: ...o force an Agent to enter a qualification code When Forced Qualify is enabled the Agent will remain in wrap up until the code is entered Entering Qualifier Codes Manually Press the Qualify key The Qualify key will flash red and the display will read Enter Code Enter a three digit code Dial to confirm Dial to cancel The lamp will turn off To enter multiple codes repeat the procedure Entering a Pres...

Page 257: ...G RED LEVEL 2 FAST FLASHING RED LEVEL 3 GREEN TYPE OF RED ACD GROUP EXPANSION Pressing the Queue Indication key provides the ability to view the actual number of calls in the ACD Queue When pressing the QUEUEn key where n is the ACD group number the number of ACD calls currently waiting in queue display on the ACD Agent s LCD The maximum number of ACD calls in queue that display on the LCD is 255 ...

Page 258: ... press the ACD Transfer key to transfer the call to the ACD group When not on a call press the ACD Transfer key to call the group The ACD Queue key can also be used for transferring a call to an ACD group While on a call press Transfer plus the ACD Queue key to transfer a call to the ACD group Transferred Forwarded Calls to ACD Group Transferred Forwarded calls to an ACD Group follow the ACD Group...

Page 259: ...y repeat the length of wrap up time by pressing the wrap up key again Automatic Method After the completion of a call the agent is automatically placed in wrap up mode During wrap up the WRAP key flashes red and the display reads Wrap up Extending Wrap Up Time The automatic wrap up time is programmed in the ECS database Five seconds before the end of wrap up a tone is audible To extend wrap up for...

Page 260: ...hen logged in supervisors will receive help calls and emergency help calls from agents To login as a supervisor to a group Press the Speaker key Press the Supervisor Log S LOG key The S LOG key will flash red and display will read Enter ID Dial Supervisor ID Code S LOG key lamp is solid red Supervisor All Group Log In Press the Speaker key Press the Supervisor Log S LOG key FEATURE NAME FUNCTION A...

Page 261: ...ress the AGENTn or MONITOR key to begin monitor Press the RECORD key to start and stop recording ACD Group Night The supervisor has the ability to switch the call sequence Table between the day and night mode for each group that they are responsible for The mode change can be programmed to take place automatically at a defined time of day or can be manually activated by the supervisor ACD Supervis...

Page 262: ...ation Both the monitored station and the caller can hear and speak with you To Barge In While Whisper Monitoring While whisper monitoring an outside ICM or ACD call Press Press the ADD key You are now part of the conversation Both the monitored station and the caller can hear and speak with you While Monitoring a Conversation Press the ADD key The display indicate monitor is active and the group a...

Page 263: ... s extension number name and Help Call Sequence Table Number Change The supervisor can select any of the preprogrammed call sequence tables without entering ACD supervisor programming Call Sequence Change Manual Selection Press the Call Sequence Table Number Change key Dial the ACD group number 1 250 Dial the Call Sequence Table Mode 1 3 1 day 2 night 3 transfer Dial the Call Sequence Table Number...

Page 264: ...ollow the voice mail prompts Station Coaching Station coaching provides the ability to whisper page a digital key telephone after invoking the monitor feature hereafter called Whisper Monitor without the caller hearing monitoring stations i e ACD supervisors can whisper monitor other stations while on an outside call an intercom call or an ACD call While whisper monitoring a station pressing the k...

Page 265: ...HOSPITALITY FEATURES USER GUIDE 247 Section 8 Hospitality Features User Guide ...

Page 266: ...HOSPITALITY FEATURES USER GUIDE 248 IWATSU ENTERPRISE CS ...

Page 267: ...PSAP along with the call Check with your system installer or ICON Voice Networks Dealer to make sure your system is programmed for enhanced 911 service From an outside or inside line Go off hook Dial 911 You will be connected to your local Public Safety Answering Point PSAP Intercom Call Restriction The Iwatsu Enterprise CS may be programmed to restrict guest rooms from calling each other to elimi...

Page 268: ...ial tone Press the Message Waiting Control key MSG CTRL Dial the guest room extension number Press the Release key RLS to cancel a message Wait for a confirmation tone Press the Speaker key SPKR To reply to a message from a guest room Lift the receiver Wait for dial tone Dial the extension number for the operator or message center ...

Page 269: ...LEANED OCCUPIED OUT OF ROOM READY CLEANING CONFIRMED OCCUPIED OUT OF ROOM TO BE CLEANED OCCUPIED OUT OF ROOM CLEANED When the status of a guest room is changed from the OCCUPIED IN ROOM status category to another category the guest room phone will be restricted The maid may change the status of the guest room from TO BE CLEANED to CLEANED by dialing a code from the guest room phone The supervisor ...

Page 270: ...ccupied In Room Ready green yes Occupied In Room To Be Cleaned green red fast flash yes Occupied In Room Cleaned green red slow flash yes Occupied Out of Room Ready green slow flash no Occupied Out of Room To Be Cleaned green slow flash red fast flash no Occupied Out of Room Cleaned green slow flash red slow flash no To change the status of a guest room from the guest room From to be cleaned to cl...

Page 271: ...hardware To set a wake up time from the attendant position Press the Speaker key Wait for the dial tone Press the Wake Up Call key Dial the guest room s extension number Wait for a confirmation tone Dial the wake up time in military time H H M M Wait for a confirmation tone Press the Speaker key To cancel a wake up time from the attendant position Press the Speaker key Wait for the dial tone Press...

Page 272: ...ake up call from a guest room Lift the receiver Wait for the dial tone Dial the Cancel code Dial the Wake Up Call code Wait for a confirmation tone Hang up Wake Up Call Report If your system is equipped with a printer you may have the status of Wake Up Call attempts printed as they occur An example of the print out is below DATE TIME TEL ANSWER 07 29 08 20 230 O The result of the call attempt is s...

Page 273: ...IWATSU ENTERPRISE CS ...

Page 274: ...8001 Jetstar Drive Irving TX 75063 Part Number 108625 www iconvn com iconvn ...

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