Intermate Intermate 100, Administration Manual

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Intermate100 and Intermate101 Print Server Administration Manual 245
Troubleshooting: Cannot print a job
Appendix H. Troubleshooting
If none of the following things help, check the documentation
for your printer(s) and for the printing environments. You can
also try the “FAQ” part of the support section on our web site.
H.1. Cannot print a job
1
Is the printer powered On and running?
2
Is the print server powered On?
3
Can you print the Main Status Pages using the Test Button?
If not, check to be sure that the print server is firmly
installed. Failing that, you may have to contact your point of
purchase for service.
4
If you’ve gotten through the first steps, but still can’t print a
real job, continue by checking the physical cabling.
5
Can you ping the printer and get a reply? If so, the firmware,
LAN connection and address should be okay. If not, see
“Cannot PING the printer” [page 246] below.
The rest of the things on this list do not necessarily reflect the
order in which you will need to troubleshoot.
6
Can you print the Main Status Pages using the HTTP
menu?
7
Are there messages in the System Log ?
8
Do you have the necessary special software (IP service,
print driver, etc.) for the printing environment involved?
9
Does the printer definition in the printing environment
conform with general requirements and match settings in
the print server?
10
If you are trying to print to the local printer, are the settings
appropriate in [Local Printer Parallel Port]? Look especially
at the “IEEE Timing Log”.