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Intel® Server System S9200WK Product Family Setup and Service Guide

Place the accessory box in the middle as shown.

Fold the top flaps of the inner box closed, end flaps first, followed by side flaps.

By design, the two side flaps will not meet. Do not tape side flaps shut.

Summary of Contents for S9200WK Series

Page 1: ...s Intel Server System S9200WK Product Family Setup and Service Guide Initial system setup instructions and procedures for the installation and replacement of system components and available Intel acce...

Page 2: ...This page is intentionally left blank...

Page 3: ...Intel Server System S9200WK Product Family Setup and Service Guide 3 Document Revision History Date Revision Changes July 2019 1 0 Initial release...

Page 4: ...ts is granted by this document The products described may contain design defects or errors known as errata which may cause the product to deviate from published specifications Current characterized er...

Page 5: ...small plastic encased conductor that slips over two jumper pins Some jumpers have a small tab on top that you can grip with your fingertips or with a pair of fine needle nosed pliers If your jumpers d...

Page 6: ...nded to be the sole source for any critical data and the user must maintain a verified backup Failure to do so or to comply with other user notices in the product user guide and specification document...

Page 7: ...adopted the new IEC 62368 1 3rd Edition standard restricted access locations are required Access in these locations is permitted only by technically trained and qualified personnel who are aware of po...

Page 8: ...Management Module 4 Lite Intel RMM4 Lite Key iPC AXXRMM4LITE2 24 3 2 1 Installing the Intel Remote Management Module 4 Lite Intel RMM4 Lite Key 24 3 2 2 Removing the Intel Remote Management Module 4...

Page 9: ...Thermal Pad Installation 54 4 12 Power Supply Replacement 54 4 12 1 Power Supply Removal 54 4 12 2 Power Supply Installation 55 4 13 System Fan Replacement 56 4 13 1 System Fan Removal 57 4 13 2 Syst...

Page 10: ...alling an add in card 25 Figure 18 Removing an add in card 25 Figure 19 Removing the EMP Bay Filler Blank 26 Figure 20 Installing the EMP module blank 26 Figure 21 Removing the EMP module blank 27 Fig...

Page 11: ...re 59 Removing the power supply 54 Figure 60 Installing the power supply 55 Figure 61 System Fan Configuration Liquid cooled system 56 Figure 62 System Fan Configuration Air cooled system 56 Figure 63...

Page 12: ...8 DIMMs of up to 32GB capacity 78 Figure 84 DIMM population for liquid cooled compute modules with 8 DIMMs of 64GB capacity 79 Figure 85 DIMM population for air cooled compute modules with 8 DIMMs 79...

Page 13: ...ables Table 1 System status LED state definitions 81 Table 2 POST progress code LED example 83 Table 3 MRC progress codes 85 Table 4 MRC fatal error codes 86 Table 5 POST progress codes 87 Table 6 POS...

Page 14: ...Intel Server System S9200WK Product Family Setup and Service Guide 14 This page is intentionally left blank...

Page 15: ...modules that allow for a power on ready installation 1 2 About This Document This setup and service guide provides system integrators and service technicians guidance for the setup configuration upgra...

Page 16: ...Setup and Service Guide 16 Figure 3 Compute module identification 4 node system with 1U compute modules Figure 4 Compute module identification 2 node systems with 2U compute modules Figure 5 1U comput...

Page 17: ...r System S9200WK Product Family Setup and Service Guide 17 Figure 6 2U compute module front panel feature identification Figure 7 Front control panel features Figure 8 I O breakout cable connector ide...

Page 18: ...he system comes fully assembled containing all components necessary to be fully functional so that once the system is physically set up in the operating environment and updated to the latest available...

Page 19: ...rves as a shelf for the system upon installation into the rack When a system is installed onto the fixed rails it can be secured to both the rail and the rack through a pair of thumbscrews on the fron...

Page 20: ...Important Safety Note Due to the weight of a fully configured system Intel recommends using a mechanical lift to aid with the installation of the system into the rack and or to use at least two peopl...

Page 21: ...es a BIOS BMC firmware Intel Management Engine Intel ME firmware and both FRU and SDR data A full software stack is installed during the system manufacturing process but may not be the latest availabl...

Page 22: ...product observe the safety and ESD precautions found in the Warnings section at the beginning of this guide Ensure the compute module is powered off before removing it from the system chassis Require...

Page 23: ...tel VROC Upgrade Key from its packaging 4 Locate the white 4 pin key connector near the right edge of the server board 5 Place the key over the connector and confirm that the orientation of the key ma...

Page 24: ...rom its packaging 4 Locate the Intel RMM4 Lite key connector near the right edge of the server board behind the RJ45 Management Port connector 5 Match the orientation of the Intel RMM4 Lite key to the...

Page 25: ...move the selected riser assembly from the compute module see Section 0 3 If present carefully remove the rear metal filler plate from the metal frame of the riser assembly see Letter A 4 Align the rea...

Page 26: ...4 3 3 4 Ethernet Management Port Module EMP Module iPC AXXFCEMP Your system may or may not come preconfigured with an Ethernet Management Port Module This section provides instruction for the install...

Page 27: ...re 21 Removing the EMP module blank 2 Remove the EMP module by pushing down on the Green latch see Letter A and then pulling it out from the chassis see Letter B Note To keep the system operating with...

Page 28: ...nected from the system include the following For air cooled configurations Power distribution board For liquid cooled configurations Power distribution board Chassis plumbing assembly When service is...

Page 29: ...that are considered field serviceable Refer to the Intel Server System S9200WK product family Configuration Guide for a complete list of available spares Number Name 1 Server Chassis 2 Chassis back co...

Page 30: ...K Product Family Setup and Service Guide 30 Number Name 1 Compute module tray with server board 2 Liquid cooling loop 3 DIMM retention clips 4 Riser assemblies Figure 23 1U liquid cooled compute modul...

Page 31: ...K Product Family Setup and Service Guide 31 Number Name 1 Compute module tray with server board 2 Liquid cooling loop 3 DIMM retention clips 4 Riser assemblies Figure 24 2U liquid cooled compute modul...

Page 32: ...tem S9200WK Product Family Setup and Service Guide 32 Number Name 1 Compute module tray with server board 2 CPU Heat sinks 3 Air duct 4 Riser assemblies Figure 25 2U air cooled compute module componen...

Page 33: ...d compute modules only Air Duct 2U air cooled compute modules only When returning a compute module for warranty replacement the following components must be removed before shipment if present Memory D...

Page 34: ...d compute modules are operational 4 2 2 Compute Module Installation Replacement compute modules can be re installed into a server chassis without impacting the operation or functionality of other oper...

Page 35: ...s and Supplies Anti static wrist strap and conductive foam pad recommended Phillips head screwdriver 4 3 1 Riser Assembly Removal Figure 28 Removing a riser assembly 1 Remove the three screws that sec...

Page 36: ...ounting holes of the compute module 4 With three screws secure the riser assembly to the compute module using 8 lbs of torque on each see Letter B 4 4 Drive Carrier Extraction Assembly and Installatio...

Page 37: ...the lever pull the carrier from the drive bay see Letter B 4 4 2 Drive Carrier Assembly Important The S9200WK server product family is designed and tested to support 2 5 U 2 NVMe Solid State Drives on...

Page 38: ...e over the mounting tabs located on the drive carrier side rail see Letter A 4 Lower the other side of the drive into the carrier see Letter B and press down on the drive until all mounting tabs are l...

Page 39: ...lane 3 Complete the drive installation by closing the drive assembly lever until it locks into place see Letter B 4 5 M 2 SSD Replacement Before following the instructions in this section remove the s...

Page 40: ...2 M 2 SSD Removal Figure 36 Removing the M 2 SSD 1 Remove the screw from the M 2 mounting stand off on the left side of the riser assembly see Letter A 2 Carefully rotate outward the free end of the...

Page 41: ...mbly see Letter B and secure the SSD to the M 2 mounting stand off with the previously removed screw see Letter C 4 Install the M 2 Heat Sink see Section 4 5 4 4 5 4 M 2 Heat Sink Installation Figure...

Page 42: ...39 Removing the system battery 1 Locate the battery on the server board See Figure 39 2 Gently pull the metal clip to release the battery see Letter A 3 Remove the old battery from the plastic socket...

Page 43: ...erver chassis see Section 4 2 1 Required Tools and Supplies Anti static wrist strap and conductive foam pad recommended Phillips head screwdriver Torx T 20 screwdriver 4 7 1 Liquid Cooling Loop Remova...

Page 44: ...Server System S9200WK Product Family Setup and Service Guide 44 Figure 43 Removing the liquid cooling loop 3 Carefully lift the liquid cooling loop assembly up and away from the compute module See Fig...

Page 45: ...sembly and processor cold plates are properly aligned with the mounting screw holes Figure 44 Securing the cross head screws 3 Place and secure the ten phillips head screws indicated in Figure 44 with...

Page 46: ...of the compute module inwards see Letter A 3 Carefully lift the front edge of the air duct away from the compute module see Letter B 4 Pull the air duct away from the compute module see Letter C 4 8...

Page 47: ...t sink Note Extreme care should be taken when removing the heat sink from a fixed mounted processor Care should be taken not to accidentally bend or knock off any components mounted on the server boar...

Page 48: ...ement processor heat sinks will include thermal interface material TIM on the bottom side of the heat sink If present remove the protective film from the TIM before installing the heat sink onto the p...

Page 49: ...ee Section 4 8 1 4 10 1 1 DIMM Removal Figure 50 Removing the DIMM in an air cooled system 3 Identify and locate the faulty DIMM Ensure that the ejection tabs of adjacent DIMM slots are closed 4 Open...

Page 50: ...le or no deviation 1 Remove the select compute module from the server chassis see Section 4 2 1 2 Remove the air duct from the computer module see Section 4 8 1 4 10 2 1 DIMM Removal The liquid cooled...

Page 51: ...a lever and position one end between the DIMM retention clip and the liquid cooling loop see Letter A 5 Lift the DIMM retention clip from the liquid cooling loop see Letter B Figure 54 Removing the DI...

Page 52: ...1 2 Carefully unpack the replacement DIMM taking care to only handle the device by its outer edges 3 Align the notch at the bottom edge of the DIMM with the key in the DIMM slot see Letter B 4 Insert...

Page 53: ...spreader Should a thermal pad become damaged while installing or removing a DIMM or become damaged or worn for other reasons the following sections provide the instructions necessary to remove and rep...

Page 54: ...zer or the included DIMM removal tool to apply pressure along the thermal pad from one side to the other ensuring that no air bubbles remain between the thermal pad and the heat spreader 4 Install the...

Page 55: ...rection see Letter A use the handle to pull the power supply module from the system fan assembly see Letter B 4 12 2 Power Supply Installation Figure 60 Installing the power supply 1 If present Remove...

Page 56: ...ain system thermals below maximum limits Depending on the system configuration the system fans are designed to be hot swappable In air cooled configurations the two outer 80mm system fans are hot swap...

Page 57: ...e shown direction see Letter A use the handle to pull the system fan assembly out of the bay see Letter B 4 13 2 System Fan Installation Figure 64 Installing the system fan 1 Ensure no power supply is...

Page 58: ...Required Tools and Supplies Anti static wrist strap and conductive foam pad recommended Phillips head screwdriver 4 14 1 Chassis Plumbing Assembly Removal 1 Power the system down remove it from the ra...

Page 59: ...ur screws that secure each of the quick connect couplings to the covers Figure 67 Removing quick connect covers 3 Pull the quick connect covers upwards then out Figure 68 Removing the back cover 4 Loc...

Page 60: ...plumbing assembly 6 Using a phillips head screwdriver remove the six screws on the top brace of the plumbing assembly and loosen the four captive screws on the sides of the brace see Letter A 7 Caref...

Page 61: ...mbing assembly 1 Lower the plumbing assembly inside the chassis and slide the quick connect couplings into their respective bays see Letter A 2 Align and secure the plumbing assembly to the chassis us...

Page 62: ...ect covers 3 Install the quick connect covers by sliding them into the chassis and then pressing downwards Figure 72 Securing the quick connect couplings to the covers 4 Align and secure the quick con...

Page 63: ...onnect couplings in the back of the chassis 6 Install the system fans see Section 4 13 2 7 Install the power supplies see Section 4 12 2 Figure 74 Securing the back cover 8 Place the back cover on top...

Page 64: ...mportant Safety Note Due to the weight of a fully configured system Intel recommends using a mechanical lift to aid with the removal of the system from the rack and or to use at least two people to re...

Page 65: ...stem fan power cables from the power distribution board by pressing inwards on each clip and lifting them up 5 Remove the power supplies see Section 4 12 1 6 Remove the system fans see Section 4 13 1...

Page 66: ...Removing the power distribution board 9 Remove the screws securing the power distribution board to the chassis with a phillips head screwdriver see Letter A 10 Remove the PDB by lifting it upwards ti...

Page 67: ...side and then sliding the board to the front see Letter A 2 Secure the power distribution board using a phillips head screwdriver and the provided screws see Letter B 3 If the system is liquid cooled...

Page 68: ...200WK Product Family Setup and Service Guide 68 Figure 79 Connecting system fan power cables 7 Locate and connect the system fan cables by pressing inwards on each clip and pressing them down into the...

Page 69: ...and Service Guide 69 Figure 80 Securing the back cover 8 Place the back cover over the top of the chassis and slide it towards the front see Letter A 9 Secure the back cover with a phillips head screw...

Page 70: ...ntel recommends replacing ALL internal rails at once 4 16 1 Internal Chassis Rail Removal 1 Power the system down remove it from the rack and place it on a flat surface Important Safety Note Due to th...

Page 71: ...rnal Chassis Rail Installation Figure 82 Installing the internal chassis rail 1 Place the rail inside the chassis aligning the keying pins of the rail with the chassis inner wall 2 Slide the rail into...

Page 72: ...aging material must be used including both boxes and each inner packaging component In addition all inner packaging components must be reinstalled in the proper location to ensure adequate protection...

Page 73: ...up and Service Guide 73 3 Wrap the red foam sheet around the system 4 Install the red front foam in the front of the system left piece in the illustration below and the red rear foam in the rear of th...

Page 74: ...ly Setup and Service Guide 74 5 Carefully place the system into the shipping bag and tape the bag shut 6 Carefully lower the system into the inner shipping box as shown 7 Put the front foam on the lef...

Page 75: ...mily Setup and Service Guide 75 8 Place the accessory box in the middle as shown 9 Fold the top flaps of the inner box closed end flaps first followed by side flaps a By design the two side flaps will...

Page 76: ...00WK Product Family Setup and Service Guide 76 10 Fold the top flaps of the outer box closed end flaps first followed by the side flaps 11 Tape the outer box using an H pattern Across the center first...

Page 77: ...d chassis accessory parts list for ordering upgrades or spare parts A searchable knowledgebase to search for product information throughout the support site 2 If a solution cannot be found at Intel s...

Page 78: ...quency and the lowest latency possible Mixing of DDR4 DIMM Types RDIMM LRDIMM within the processor attached DIMM slots or across processors is not supported This is a Fatal Error Halt in Memory Initia...

Page 79: ...stem S9200WK Product Family Setup and Service Guide 79 Figure 84 DIMM population for liquid cooled compute modules with 8 DIMMs of 64GB capacity Figure 85 DIMM population for air cooled compute module...

Page 80: ...Intel Server System S9200WK Product Family Setup and Service Guide 80 Figure 86 DIMM population for liquid and air cooled compute modules with 16 DIMMs...

Page 81: ...n Applies only if the associated platform sub system has redundancy capabilities Fan warning or failure when the number of fully operational fans is less than the minimum number needed to cool the sys...

Page 82: ...e memory uncorrectable error in non redundant mode DIMM Thermal Trip or equivalent SSB Thermal Trip or equivalent CPU ERR2 signal asserted BMC Video memory test failed Chassis ID shows blue solid on f...

Page 83: ...t code can be used to identify the last POST routine that was run prior to the error occurring helping to isolate the possible cause of the hang condition Each POST code is represented by eight LEDs f...

Page 84: ...Intel Server System S9200WK Product Family Setup and Service Guide 84 Upper nibble bits 1010b Ah Lower nibble bits 1100b Ch the two are concatenated as ACh...

Page 85: ...0 0 1 0 Gather remaining SPD data B3h 1 0 1 1 0 0 1 1 Program registers on the memory controller level B4h 1 0 1 1 0 1 0 0 Evaluate RAS modes and save rank information B5h 1 0 1 1 0 1 0 1 Program regi...

Page 86: ...ed E9h 1 1 1 0 1 0 0 1 Memory is locked by Intel Trusted Execution Technology and is inaccessible EAh 1 1 1 0 1 0 1 0 DDR4 channel training error 01h Error on read DQ DQS Data Data Strobe init 02h Err...

Page 87: ...0 1 0 1 0 0 0 Program final route A9h 1 0 1 0 1 0 0 1 Program final IO SAD setting AAh 1 0 1 0 1 0 1 0 Protocol layer and other uncore settings ABh 1 0 1 0 1 0 1 1 Transition links to full speed oper...

Page 88: ...0 0 0 0 1 1 1 DXE CON_OUT connect 88h 1 0 0 0 1 0 0 0 DXE CON_IN connect 89h 1 0 0 0 1 0 0 1 DXE SIO Init 8Ah 1 0 0 0 1 0 1 0 DXE USB start 8Bh 1 0 0 0 1 0 1 1 DXE USB reset 8Ch 1 0 0 0 1 1 0 0 DXE US...

Page 89: ...h 1 1 1 0 1 0 0 1 Memory is locked by Intel Trusted Execution Technology and is inaccessible EAh 1 1 1 0 1 0 1 0 DDR4 Channel Training Error EBh 1 1 1 0 1 0 1 1 Memory Test Failure EDh 1 1 1 0 1 1 0 1...

Page 90: ...nager for this type of error so the user can take immediate corrective action or the system continues booting Note that for 0048 Password check failed the system halts and then after the next reset re...

Page 91: ...oard management controller failed to respond Major 84F3 Baseboard Management Controller in Update Mode Major 84F4 Baseboard Management Controller Sensor Data Record empty Please update right SDR Major...

Page 92: ...2 please remove the disabled DIMM Major 8540 Memory disabled CPU0_0_DIMM_A1 please remove the disabled DIMM Major 8541 Memory disabled CPU0_0_DIMM_A2 please remove the disabled DIMM Major 8542 Memory...

Page 93: ...Presence Detection SPD failure CPU0_0_DIMM_C2 Major 8568 Memory encountered a Serial Presence Detection SPD failure CPU0_0_DIMM_C3 Major 8569 Memory encountered a Serial Presence Detection SPD failur...

Page 94: ...emove the disabled DIMM Major 85C8 Memory failed test initialization CPU0_1_DIMM_F2 please remove the disabled DIMM Major 85C9 Memory failed test initialization CPU0_1_DIMM_F3 please remove the disabl...

Page 95: ...e Detection SPD failure CPU0_1_DIMM_G2 Major 85EC Memory encountered a Serial Presence Detection SPD failure CPU0_1_DIMM_G3 Major 85ED Memory encountered a Serial Presence Detection SPD failure CPU0_1...

Page 96: ...ed DIMM Major 9520 Memory disabled CPU1_1_DIMM_C3 please remove the disabled DIMM Major 9521 Memory disabled CPU1_1_DIMM_D1 please remove the disabled DIMM Major 9522 Memory disabled CPU1_1_DIMM_D2 pl...

Page 97: ...remove the disabled DIMM Major 954C Memory failed test initialization CPU1_1_DIMM_B2 please remove the disabled DIMM Major 954D Memory failed test initialization CPU1_1_DIMM_B3 please remove the disa...

Page 98: ...y encountered a Serial Presence Detection SPD failure CPU1_0_DIMM_E3 Major 956F Memory encountered a Serial Presence Detection SPD failure CPU1_0_DIMM_F1 Major 9570 Memory encountered a Serial Presenc...

Page 99: ...PD failure CPU1_1_DIMM_E3 Major 9587 Memory encountered a Serial Presence Detection SPD failure CPU1_1_DIMM_F1 Major 9588 Memory encountered a Serial Presence Detection SPD failure CPU1_1_DIMM_F2 Majo...

Page 100: ...lugs into shall be installed near the equipment and shall be easily accessible SAFETY STEPS Whenever you remove the chassis covers to access the inside of the system follow these steps 1 Turn off all...

Page 101: ...chassis parts Contact should be made with care Consider wearing protective gloves Danger of explosion if the battery is incorrectly replaced Replace only with the same or equivalent type recommended...

Page 102: ...o tier pour acc der l int rieur du syst me suivez les consignes suivantes 1 Mettez hors tension tous les p riph riques connect s au syst me 2 Mettez le syst me hors tension en mettant l interrupteur g...

Page 103: ...attention aux broches aigu s des cartes et aux bords tranchants du capot Nous vous recommandons l usage de gants de protection Danger d explosion si la batterie n est pas remont e correctement Remplac...

Page 104: ...eckung abnehmen um an das Systeminnere zu gelangen sollten Sie folgende Schritte beachten 1 Schalten Sie alle an Ihr System angeschlossenen Peripherieger te aus 2 Schalten Sie das System mit dem Haupt...

Page 105: ...h useteile scharfe Spitzen und Kanten aufweisen Arbeiten an Platinen und Geh use sollten vorsichtig ausgef hrt werden Sie sollten Schutzhandschuhe tragen Bei falschem Einsetzen einer neuen Batterie be...

Page 106: ...telaio per accedere all interno del sistema seguire i seguenti passi 1 Spegnere tutti i dispositivi periferici collegati al sistema 2 Spegnere il sistema usando il pulsante spento acceso dell interrut...

Page 107: ...surriscaldati Fare attenzione alla presenza di piedini appuntiti e parti taglienti sulle schede e sul telaio consigliabile l uso di guanti di protezione Esiste il pericolo di un esplosione se la pila...

Page 108: ...Cuando extraiga la tapa del chasis para acceder al interior del sistema siga las siguientes instrucciones 1 Apague todos los dispositivos perif ricos conectados al sistema 2 Apague el sistema presiona...

Page 109: ...conviene tener en cuenta que en el chasis o en el tablero puede haber piezas cortantes o punzantes Por ello se recomienda precauci n y el uso de guantes protectores Existe peligro de explosi n si la p...

Page 110: ...tel Server System S9200WK Product Family Setup and Service Guide For server configuration guidance and compatibility Intel Data Center Blocks Configurator orderconfigurator intel com For system firmwa...

Page 111: ...aining the server compute modules and fans liquid cooling plumbing DIMM Dual inline memory module EMP module Ethernet Management Port module FRU Field replacement unit PCIe Peripheral component interc...

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