VoIP Debugging
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Software Configuration Guide, Revision 1.03
session) individually ('debug' command).
information from the system supervisor such as memory full, task failed etc. Every reason for an
unexpected reboot of the system is stored in this log.
Procedure
To check system and supervisor event logs
Mode
Administrator execution
Command
Purpose
Step 1
node
#show log
Show system event log.
Step 2
node
#show log supervisor
Show log of the system supervisor.
Used for example after an
unexpectedly reboot.
27.13 How to Submit Trouble Reports to Inalp
Due the wealth of functionality and complexity of the products there remains a certain number of
problems, either pertaining to the Inalp product or the interoperability with other vendor's products.
If you have a problem for which you need supplier help please prepare and send the following
information:
•
Problem Description:
Add a description of the problem, if possible together with applicable augmented
information with a diagram of the network setup (with Microsoft tools).
•
Running Configuration and Software and Hardware Version Information:
With the Command Line Interface commands 'show running-config' and 'show version' you
can display the currently active configuration of the system (in a Telnet and/or console
session). When added to the submitted trouble report this will help us analyze the
configuration and preclude possible configuration problems.
In the unlikely case of a suspected hardware problem also submit the serial number of the
SmartNode(s) and/or interface cards.
•
Event Logs:
Add the system event logs, which you can display with the Command Line Interface
commands 'show log' and 'show log supervisor'. That the logs are useful, it is necessary to
set on startup the clock to actual date and time (by hand or by enabling SNTP client)
•
Your Location:
For further enquiries please add your email address and phone number.
If possible, add the following information in addition to the above:
•
Logs of Protocol Monitors:
Protocol traces contain a wealth of additional information which may be very helpful in
finding or at least pinpointing the problem. Various protocol monitors with different levels
of detail are an integral part of SmartWare and can be started (in a Telnet and/or console
Summary of Contents for SmartWare R2.00
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