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3. Surveillance delay

This is the length of time in minutes for the Service Processor to wait from when
the operating system is started to when the first heartbeat is expected.

Surveillance will take effect immediately after setting the parameters from the Service
Processor menus.

If operating system surveillance is enabled (and system firmware has passed control
to the operating system), and the Service Processor does not detect any heartbeats
from the operating system, the Service Processor assumes the system is hung. The
machine is left powered on and the Service Processor enters standby phase, dis-
playing the operating system surveillance failure code on the operator panel. If
Call-out is enabled, the Service Processor calls to report the failure.

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RS/6000 Enterprise Server Model H50 Installation and Service Guide

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Summary of Contents for RS/6000 H50

Page 1: ...RS 6000 Enterprise Server Model H50 IBM Installation and Service Guide SA38 0547 00...

Page 2: ...and or the program s described in this publication at any time without notice It is possible that this publication may contain reference to or information about products machines and programs program...

Page 3: ...Operator Panel 1 6 System Data Flow 1 7 Specifications 1 8 Power Cables 1 9 Service Inspection Guide 1 10 Chapter 2 Maintenance Analysis Procedures MAPs 2 1 Entry MAP 2 1 MAP 1020 Problem Determinatio...

Page 4: ...p 1540 5 2 30 Step 1540 6 2 31 Step 1540 7 2 32 Step 1540 8 2 34 Step 1540 9 2 36 Step 1540 10 2 37 Step 1540 11 2 38 Step 1540 12 2 39 Step 1540 13 2 40 Step 1540 14 2 41 Step 1540 15 2 41 Step 1540...

Page 5: ...agnostics 4 1 Default Boot List and Service Mode Boot List 4 2 Chapter 5 SSA Software and Microcode Errors 5 1 Service Request Numbers SRNs 5 1 The SRN Table 5 1 Using the SRN Table 5 1 Software and M...

Page 6: ...7 6 Install the Enterprise Server H50 CPU Drawer 7 7 Blower Assembly 7 9 Hot Swap Disk Drives 7 10 Power Supply Test Switch Procedure 7 18 Power Supplies and Power Supply Fan Assemblies 7 19 Rear Fan...

Page 7: ...up Menu A 18 Call Out Policy Setup Menu A 20 Customer Account Setup Menu A 22 Reboot Restart Policy Setup Menu A 23 Service Processor Functions and Features A 24 System Power On Methods A 26 Service P...

Page 8: ...ample File modem_z cfg C 9 Sample File modem_z0 cfg C 11 Sample File modem_f cfg C 13 Sample File modem_f0 cfg C 16 Sample File modem_f1 cfg C 19 Appendix D Service Processor Operational Phases D 1 Pr...

Page 9: ...d connectors or by unauthorized changes or modifications to this equip ment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Par...

Page 10: ...y the manufacturer do not use or contain excessive voltages An excessive voltage is one which exceeds 70 7 V peak ac or 120 V dc They inter face with this equipment using Safe Extra Low Voltages only...

Page 11: ...is used in a domestic environment radio disturbance may arise When such trouble occurs the user may be required to take corrective actions Electromagnetic Interference EMI Statement Taiwan The followi...

Page 12: ...G Ger te d rfen an Orten f r die sie nicht ausreichend entst rt sind nur mit besonderer Genehmigung des Bundesministers f r Post und Telekommunikation oder des Bundesamtes f r Post und Telekommunikati...

Page 13: ...Before installing or removing signal cables ensure that the power cables for the system unit and all attached devices are unplugged When adding or removing any additional devices to or from the system...

Page 14: ...rom the electrical outlet before relocating the system CAUTION This unit has more than one power supply cord To reduce the risk of elec trical shock disconnect two power supply cords before servicing...

Page 15: ...he requirements of the International Electrotechnical Commission IEC 825 1st edition 1984 and CENELEC EN 60 825 1991 for Class 1 laser products CAUTION A class 3 laser is contained in the device Do no...

Page 16: ...xvi RS 6000 Enterprise Server Model H50 Installation and Service Guide...

Page 17: ...modify and solve minor problems The 7015 Model R00 Rack Installation and Service Guide contains information regarding the 7015 Model R00 Rack which the RS 6000 Enterprise Server Model H50 may be inst...

Page 18: ...allation Trademarks AIX is a registered trademark of the International Business Machines Corpo ration PowerPC is a trademark of the International Business Machines Corporation Velcro is a trademark of...

Page 19: ...or Panel Display 3 Hot Swappable Disk Drive D1 10 Diskette Drive 4 Hot Swappable Disk Drive D6 11 CD ROM Drive 5 Hot Swappable Disk Drive C1 12 Additional Media Bay 6 Hot Swappable Disk Drive C6 13 Po...

Page 20: ...ector for First Power Supply 6 Serial Connector S3 17 AUI Ethernet Connector 7 I O Slots 18 First Power Supply Status LED 8 Power Connector for Second Power Supply 19 Internal Fans for First Power Sup...

Page 21: ...able Disk Drive A1 Media Bay can be CD ROM Tape or non hot swappable hard disk drive D2 Hot Swappable Disk Drive C1 Hot Swappable Disk Drive D3 Hot Swappable Disk Drive C2 Hot Swappable Disk Drive D4...

Page 22: ...net connector thick J19 Not Used J21 Ethernet connector twisted pair J22A Operator Panel J23 Keyboard connector J25 Internal SCSI connector port 1 J26 System Card connector J27 Mouse connector J30 Int...

Page 23: ...ystem Board Locations J5 J6 Processor card connector 2 J8 J9 Processor card connector 1 J12 Memory card connector 1 J13 Memory card connector 2 Memory Card Locations Chapter 1 Reference Information 1...

Page 24: ...isplay 2 Power On Botton 4 Power On LED State of LED Operator Panel LED First Power Supply LED Second Power Supply LED Off No AC power No AC power No AC power On blinking green System plugged in not t...

Page 25: ...T ADAPTER 80C42 PCI Bus B 33 Mhz 32 Bit SDRAMS PCI32 A PCI32 B PCI64 C 87332 SCSI ADAPTER Op Panel J Tag Service Processor Connector 83 MHZ 83 MHZ 50 MHz P1284 I O Board Processor Card Memory Card Sys...

Page 26: ...tude 0 52 0 56 200 to 240 autoranging 50 or 60 975 BTU hr 2460 BTU hr 285 watts 600 watts 0 8 0 96 50 amps 2135m 7000 ft Temperature Requirements Operating 10 to 40 C 50 to 104 F Non Operating Shippin...

Page 27: ...f 15 feet in length and a tandem blade grounding type attachment plug rated at 15 A 250 V Appliance couplers complying with International Electrotechnical Commission IEC Standard 320 Sheet C13 Power c...

Page 28: ...rs for proper fit to the system unit They should be in place and secure 3 Gently rock the system unit from side to side to determine if it is steady 4 Set the power switch of the system unit to Off 5...

Page 29: ...cable c With the external power cable connected to the device check for 0 1 ohm or less resistance between the ground lug on the external power cable the metal frame of the device 13 Install the cover...

Page 30: ...1 12 RS 6000 Enterprise Server Model H50 Installation and Service Guide...

Page 31: ...from the old operator panel to the new one If the old VPD module has to be replaced call technical support for recovery instructions If recovery is not possible notify the system owner that new keys f...

Page 32: ...rs are dis played on the system console The term POST indicators refer to the icons graphic display or device mnemonics ASCII terminal that appear during the power on self test POST 1 Use MAP 1540 to...

Page 33: ...problem is with the ASCII terminal a Make sure that the ASCII terminal is connected to S1 b If problems persist go to the Problem Determination Procedures for the ter minal 4 If you do not find a pro...

Page 34: ...to use that ID If settings do not appear to be in conflict 1 Replace the SCSI cable 2 Replace the device 3 Replace the SCSI adapter or I O board if connected to one of the two integrated SCSI control...

Page 35: ...terest Be prepared to record code numbers and use those numbers in the course of ana lyzing a problem Go to Step 1020 1 Step 1020 1 The following steps analyze a failure to load the diagnostic program...

Page 36: ...The system stops with a prompt to enter a pass word Enter the password You are not allowed to con tinue until a correct password has been entered When you have entered a valid password go to the begin...

Page 37: ...ber displayed begins with the char acter E0xx then go to SP Checkpoints on page 3 30 or E1xx EFFF then go to Checkpoints on page 3 29 For all other numbers record SRN 101 xxx where xxx is the last thr...

Page 38: ...DME file by using the Service Hints service aid 2 Perform the action listed Keyboard Type Action Type 101 keyboard U S Identify by the size of the Enter key The Enter key is in only one hori zontal ro...

Page 39: ...vices appear check the error log for any errors Choose Utilities Choose Error Log If an error is logged check the time stamp If the error was logged during the current boot attempt record it Look up t...

Page 40: ...rounded to prevent and electrical shock Before installing or removing signal cables ensure that the power cables for the system unit and all attached devices are unplugged When adding or removing any...

Page 41: ...ower cable from the electrical outlet before relocating the system CAUTION This unit has more than one power supply cord To reduce the risk of elec trical shock disconnect two power supply cords befor...

Page 42: ...Descriptions column for a Voltage Sensor out of range Go to Step 1520 8 on page 2 17 4 The power light on the operator panel is not flashing or the power light on the operator panel is flashing AND th...

Page 43: ...after applying AC power NO Go to Step 1520 13 on page 2 20 YES Go to Step 1520 4 Step 1520 4 Is the power light on the operator panel flashing but the operator panel is blank NO Go to Step 1520 5 on p...

Page 44: ...lug the system unit power cables from the power supplies 3 Exchange one of the FRUs in the list 4 Connect the system unit power cables to the power supplies 5 Turn the power on Does the fan in the pow...

Page 45: ...CPU card s 6 Unplug the power cables from all the SCSI devices 7 Unplug all the fans except the fan in the power supply 8 Connect the system unit power cable to the wall outlet 9 Turn the power on Doe...

Page 46: ...e operator panel come on and stay on NO Replace the last part installed If the memory card was just installed remove all of the memory modules If the system does not come up replace the memory card Re...

Page 47: ...s Do you get an SRN indicating a Voltage Sensor is out of range NO The last FRU exchanged is defective Go to MAP 410 Repair Checkout in the Diagnostic Information for Multiple Bus Systems YES Reinstal...

Page 48: ...power supply be sure the other power supply is opera tional by observing the green LED which should be lit Also be aware that the power supply exchange process must be completed within 5 minutes incl...

Page 49: ...rd 4 Service Processor Restart the system and perform Error Log Analysis Do you get an SRN indicating a Voltage Sensor is out of range NO The last FRU exchanged is defective Go to MAP 410 Repair Check...

Page 50: ...k of the power supply flashing NO Replace the power supply Go to MAP 410 Repair Checkout in Diagnostic Information for Multiple Bus Systems YES Go to Step 1520 15 Step 1520 15 1 Find all the cables co...

Page 51: ...lash after replacing all the FRUs in the list go to Step 1540 1 on page 2 26 YES Go to Step 1520 17 Step 1520 17 Perform each of the following steps in order After each apply AC power and verify that...

Page 52: ...g NO The last cable that was attached to the PDB is defective replace it and go to MAP 410 Repair Checkout in Diagnostic Information for Multiple Bus Systems YES Attach the next cable Step 1520 20 Doe...

Page 53: ...ervice processor is defective Replace it and go to MAP 410 Repair Checkout in Diagnostic Information for Multiple Bus Systems YES Go to Step 1520 23 Step 1520 23 Install the following parts in order A...

Page 54: ...s defective Replace it and go to MAP 410 Repair Checkout in Diagnostic Information for Multiple Bus Systems 1 I O board 2 PDB 3 I O cable from the PDB to the I O board If no defective FRU is found go...

Page 55: ...terminal that appear during the power on self test POST 5 The Service Processor may have recorded one or more symptoms in its error log It is a good idea to examine that error log before proceeding se...

Page 56: ...yboard on an ASCII ter minal or the keyboard and hand icon on a graphical display press the F5 key on the directly attached keyboard or the number 5 key on an ASCII terminal 6 Enter the appropriate pa...

Page 57: ...e first Memory card Note The memory module pair must be installed in slots that are next to each other For example install the pair in J1 and J2 not J1 and J3 9 Remove the second Memory card if presen...

Page 58: ...y take up to 3 minutes to assure stability depending on system configuration Does the operator panel stabilize with code E1F2 E1F3 E1F7 or STBY NO Reinstall the original FRU Repeat the FRU replacement...

Page 59: ...sure stability depending on system configuration Does the operator panel stabilize with code E1F2 E1F3 E1F7 or STBY NO Go to Step 1540 5 on page 2 30 YES Repeat this step until all the memory modules...

Page 60: ...n 5 Wait for the operator panel to stabilize at a checkpoint Note Checkpoints E1F2 E1F3 and STBY are stable as soon as they appear Other checkpoints may take up to 3 minutes to assure stability depend...

Page 61: ...3 minutes to assure stability depending on system configuration Does the operator panel stabilize with code E1F2 E1F3 E1F7 or STBY NO Reinstall the original FRU Repeat this step until the defective FR...

Page 62: ...the keyboard into the keyboard connector on the rear of the system unit 3 Turn the power on 4 If the ASCII terminal or graphics display including display adapter are con nected differently than befor...

Page 63: ...m on that device 2 Graphics adapter if installed 3 Cable async or graphics including internal async cable 4 I O board see notes on page 2 1 Repeat this step until the defective FRU is identified or al...

Page 64: ...onnect the signal and power connectors from all the SCSI devices except the CD ROM drive 5 Reinstall the power cables 6 Turn the power on 7 After the keyboard indicator is displayed press the F5 key o...

Page 65: ...til the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance If the sympto...

Page 66: ...the Please define the System Console screen displayed NO One of the FRUs remaining in the system is defective In the following order exchange the FRUs that have not been exchanged 1 Diskette drive 2...

Page 67: ...and connect any cables and devices that were attached to it Note If the FRU you installed requires supplemental media use the Process Supplemental Media task to load the supplemental media first 4 Rei...

Page 68: ...have been disconnected If all the devices and cables have been removed then one of the FRUs remaining in the system unit is defective To test each FRU exchange the FRUs in the following order 1 Adapte...

Page 69: ...Note Adapters or devices that require supplemental media are not shown in the new resource list If the system has adapters or devices that require a sup plemental media select option 1 If the adapter...

Page 70: ...ed with the SRN have been exchanged or diagnostics run with no trouble found Run diagnostics after each FRU is exchanged If the I O board or a network adapter is replaced see notes on page 2 1 Go to M...

Page 71: ...formation for Multiple Bus Systems If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance Step 1540 16 Press Enter to return to the TASKS SE...

Page 72: ...his step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance If...

Page 73: ...paths to the SSA Hot Swap Disk Drive Attention Unless the system unit needs to be switched off for some other reason do not switch off the power to the system unit when servicing an SSA Hot Swap Disk...

Page 74: ...Power On Off Power Off Ready On Both SSA connections good and drive is ready Blinking Only one SSA connection good Flickering Drive is executing a command Check On Disk drive failure Self test runnin...

Page 75: ...cedures sent you here Action from an SRN list sent you here A problem occurred during the installation of an SSA Hot Swap Disk Drive module Another MAP sent you here A customer observed a problem that...

Page 76: ...a Run diagnostics using system verification mode to the pdisk b If you get an SRN go to Table 5 1 on page 5 3 and follow the actions described If you do not get an SRN the disk formatting may be incom...

Page 77: ...s are not avail able run them then go to Step 2010 5 If the system diagnostics and stand alone diagnostics are not available go to Step 2010 1 on page 2 45 Step 2010 5 Run the diagnostics in the probl...

Page 78: ...Bus Systems to verify the repair Step 2010 8 Replace the backplane Go to MAP 410 Repair Checkout in Diagnostic Informa tion for Multiple Bus Systems to verify the repair Step 2010 9 Is there only one...

Page 79: ...RU s 1 Backplane 2 EPOW cable Go to MAP 410 Repair Checkout in Diagnostic Information for Multiple Bus Systems to verify the repair Step 2010 11 Is middle LED in the drive at the end of the backplane...

Page 80: ...Checkout in Diagnostic Information for Multiple Bus Systems to verify the repair Step 2010 13 Replace the following 1 Backplane 2 Disk drive with the second LED flashing Go to MAP 410 Repair Checkout...

Page 81: ...n the operator panel If the MAPs indicate that the Operator Panel should be replaced swap the VPD from the old operator panel to the new one If the old VPD module has to be replaced call technical sup...

Page 82: ...3 29 table using code E174 20A80003 Cannot get server hardware address Refer to Checkpoints on page 3 29 table using code E174 20A80004 Bootp failed Refer to Checkpoints on page 3 29 table using code...

Page 83: ...ment 1 Replace battery 2 Replace I O board See notes on 3 1 20E00005 EEPROM locked 1 Turn off then turn on system unit 2 Replace the I O board See notes on 3 1 20E00008 CMOS corrupted or tampering evi...

Page 84: ...5 Example 255 192 002 000 20EE0006 No SCSI controllers present The I O board should always have at least 2 integrated PCI SCSI control lers replace the I O board See notes on 3 1 20EE0007 Keyboard not...

Page 85: ...installed on Please refer to your AIX documentation for the exact syntax and usage of the bootlist command In order to boot the Operating System so that the above mentioned values can be reconstructe...

Page 86: ...not damaged 2 Replace the I O board 21A000xxx SCSI Device Errors Notes 1 Before replacing any system com ponents a Ensure that the controller and each device on the SCSI bus is assigned a unique SCSI...

Page 87: ...ry Controller Failed Replace the System Board 25010xxx Flash Update Problem 25010000 No diskette in drive Insert diskette containing firmware image 25010001 Diskette seek error 1 Retry function 2 Repl...

Page 88: ...25A80xxx 25A80011 Data corruption detected ALL of NVRAM initialized Refer to Action under error code 25A80xxx 25A80012 Data corruption detected some data partitions may have been preserved Refer to A...

Page 89: ...on under error code 25AA0xxx 25AA0004 Write recv error Refer to Action under error code 25AA0xxx 25AA0005 Write disable error Refer to Action under error code 25AA0xxx 25AA0006 Write Trans error Refer...

Page 90: ...eplace the System Board See Memory PD Bits on page 3 28 for definition of yy 25Cyy003 PD bits are mis matched or missing one memory module 1 Make sure both memory modules in the pair are the same type...

Page 91: ...he Operating System facility 2 If the error is persistent replace the battery 3 If the error is persistent after battery replacement replace the I O board See notes on 3 1 28030001 RTC initialization...

Page 92: ...Processor 2BA00000 Service processor POST failure 1 Unplug the system power cable and wait until the system power indicator remains off and the oper ator panel is blank 2 Plug the system power cable b...

Page 93: ...ce the Service Processor card 2BA00041 Service processor VPD is corrupted 1 Use the service processor firmware diskette to re program the service processor firmware 2 Replace the service processor car...

Page 94: ...ry operation 2BA00102 No service processor update diskette in drive Insert the diskette 2BA00103 Service processor firmware update file is corrupted update cancelled 1 Obtain new service processor fir...

Page 95: ...O Board See notes on 3 1 2BA00302 Service Processor reports Slow Fan number 2 1 Replace Fan 2 2 If problem persists replace Power Supply 3 Replace I O Board See notes on 3 1 2BA00303 Service Processo...

Page 96: ...r reports 2 5V Under Voltage Alert 1 Replace Power Supply 2 Replace I O Board See notes on 3 1 2BA00320 Service Processor reports 12V Over Voltage Alert 1 Replace Power Supply 2 Replace I O Board See...

Page 97: ...ion Card 12V Over Voltage Alert 1 Replace Power Supply 2 Replace I O Board See notes on 3 1 2BA00333 Service Processor reports PCI Expan sion Card 12V Under Voltage Alert 1 Replace Power Supply 2 Repl...

Page 98: ...fan 2 2 If problem persists replace Power Supply 3 Replace I O Board See notes on 3 1 2BA00342 Service Processor reports Locked fan Fast Shutdown request fan number 3 1 Replace fan 3 2 If problem pers...

Page 99: ...63 Service Processor reports Slow DASD Fan 4 1 Replace DASD Fan 4 2 If problem persists replace Power Supply 3 Replace I O Board See notes on 3 1 2BA00364 Service Processor reports Locked DASD Fan 1 1...

Page 100: ...oblem persists replace Power Supply 3 Replace I O Board See notes on 3 1 2BA00371 Service Processor reports Locked CEC Fan 1 1 Remove Obstruction from CEC Fan 1 2 Replace CEC Fan 1 3 If problem persis...

Page 101: ...10003 Voltage is present but not detected on one processor card If the system is running refer to the AIX error log to find out which processor card is failing If the system is not running refer to th...

Page 102: ...is not running refer to the SP error log 1 Check cable between PDB and CPU card for proper seating 2 Replace failing processor card 3 Replace cable between PDB and CPU card 4 Replace PDB 40111102 Wro...

Page 103: ...04 Failure to communicate with FMC 1 Failing fan 2 FMC card 40A00000 System firmware IPL failure 1 Surveillance mode control is from the Service Processor SP Menus 2 Verify that the system firmware su...

Page 104: ...t prevent the CPU from reporting Heartbeat mes sages such as system dump machine check or checkstop error Review the Service Processor error log 2 Replace the CPU card 40B00103 Surveillance timeout on...

Page 105: ...s the AIX error log If the reboot fails attempt to reboot from the CD ROM If the reboot is suc cessful run Diagnostics in Problem Determination mode to determine the cause of the failure Otherwise con...

Page 106: ...ilure indication If the failure disappears the SP was bad Otherwise reinstall the old SP 2 Remove the CPU s and the System Board If the failure returns replace the I O planar See notes on 3 1 Otherwis...

Page 107: ...the system unit s Service Guide 4BA10001 SSC sram fail Refer to map 1540 in the system unit s Service Guide 4BA10002 SSC sram fail Refer to map 1540 in the system unit s Service Guide 4BA10003 Service...

Page 108: ...removed from the failing bus If a failure is detected on this system with all adapters removed from the failing bus the I O board is the isolated FRU If a failure is not detected the adapters are add...

Page 109: ...d AIX Location Code Associated FRU 9CC 101 PCI Bus 01 Device installed in I O Slot 1P 20 58 to 20 5F Adapter Device installed in I O Slot 2P 20 60 to 20 67 Adapter 9CC 102 PCI Bus 02 Internal External...

Page 110: ...eckpoints Checkpoint Description Action Possible Failing FRU E000 System Support Controller begins operation This is an informational checkpoint See the note on 3 30 E010 Starting SP self tests 1 Serv...

Page 111: ...e notes on 3 1 3 CPU Card E060 Preparing to auto power on AC restored 1 Service Processor 2 I O board See notes on 3 1 3 CPU Card E061 Preparing to auto power on Timer 1 Service Processor 2 I O board...

Page 112: ...rocessor E0C0 Starting X5 BIST 1 CPU Card 2 I O board See notes on 3 1 3 Service Processor E0E0 Pulling CPU out of reset 1 CPU Card 2 I O board See notes on 3 1 3 Service Processor E0E1 Pull CPU out o...

Page 113: ...mage CRC See the note on 3 30 E10E Jump back to ROM See the note on 3 30 E10F Transfer control to Open Firmware See the note on 3 30 E110 Turn off cache Check if composite image CRC is valid See the n...

Page 114: ...te on 3 30 E127 Check valid image successful See the note on 3 30 E128 Disable interrupts set interrupt vectors for Open Firmware See the note on 3 30 E129 Validate target RAM address See the note on...

Page 115: ...ntroller node See the note on 3 30 E151 Probing primary PCI bus 1 PCI Adapters 2 I O board If a network adapter or I O board is replaced see 3 1 See the note on 3 30 E152 Probe for adapter FCODE evalu...

Page 116: ...30 E16F GTX100P Close Subsystem See the note on 3 30 E170 Start of PCI Bus Probe See the note on 3 30 E171 Executing PCI Delay function See the note on 3 30 E174 Establish host connection Refer to E1x...

Page 117: ...te on 3 30 E1B3 Create 8042 node See the note on 3 30 E1B6 Probe for ISA keyboard See the note on 3 30 E1BA Enable L2 cache See the note on 3 30 E1BB Set cache parms for burst See the note on 3 30 E1B...

Page 118: ...ing the console with an ASCII terminal suspect the ASCII terminal Use the Problem Determination Proce dures for the terminal Replace the I O board if these proce dures do not reveal a problem Note Ter...

Page 119: ...Services recovery procedure for the flash EEPROM should be executed See Update on page 6 19 If the diskette is installed with the correct recovery image then suspect 1 Diskette 2 Diskette drive 3 Dis...

Page 120: ...equence See the note on 3 30 E1F7 No boot image located See the note on 3 30 E1FB Scan SCSI bus for attached devices See the note on 3 30 E1FD Default Catch The operator panel alternates between the c...

Page 121: ...IPL ROS CRC checking Replace the I O board See notes on 3 1 See the note on 3 30 E212 Processor POST Replace the CPU card See notes on 3 1 See the note on 3 30 E213 Initial memory configuration 1 Rep...

Page 122: ...the note on 3 30 E442 Validate NVRAM partitions 1 Verify that the system and SP firmware levels are at the current release levels update as necessary 2 Replace the memory card See notes on 3 1 See th...

Page 123: ...em resolution steps This section attempts to trouble shoot a problem during the memory testing where the system hangs before an error code can be dis played on the Operator Panel 1 Power down the syst...

Page 124: ...ere are more memory module pairs to be re installed on the suspect bad Memory Card install another memory module pair in their original positions on the Memory Card and continue with step 4i If there...

Page 125: ...ed is defective replace it with the memory module removed in step 5a If the system did not stop at an E3xx code remove the suspect bad tag from the memory module just installed it is not defective 6 R...

Page 126: ...e boot sequence using the SMS menus For network boot attempts Are the IP parameters correct Attempt to Ping the target server using the SMS Ping utility 2 If the checkpoint E105 or E15B is displayed f...

Page 127: ...e network adapter unless trying to boot using the ethernet controller on the I O Board h It is possible that another installed adapter is causing the problem Remove all installed adapters except the o...

Page 128: ...ed location information A group of logical devices can have the same base location code because they are all on the same physical package but may require extended location information to describe the...

Page 129: ...e 1 Based on the device structure the abbreviated sub location code conveys the same information in a more concise form than an additional level of location identifier for example P1 M1 4 pluggable mo...

Page 130: ...AIX and Physical Location Code Reference Table 3 50 RS 6000 Enterprise Server Model H50 Installation and Service Guide...

Page 131: ...Chapter 3 Error Code to FRU Index 3 51...

Page 132: ...15L 15H Memory Card 2 00 00 P1 M2 Processor Con nector J13 Memory Card 2 moduleS 1 thru 16 00 00 P1 M2 1 through P1 M2 16 Memory Card Sockets J1 J2 J3 J4 J5 J6 J7 J8 J9 J10 J11 J12 J13 J14 J15 J16 Ex...

Page 133: ...I Slot 1P 20 58 to 20 5F P2 I1 I O board Con nector J1 Host Bridge ID01 Device 01 Card in PCI Slot 2P 20 60 to 20 67 P2 I2 I O board Con nector J2 Host Bridge ID01 Device 02 Card in PCI Slot 3P 10 68...

Page 134: ...cted to SCSI Port 1 P2 Z1 10 60 00 15 0 P2 Z1 B2 Primary SCSI Bus ID 15 SCSI Backplane C When con nected to SCSI Port 2 P2 Z2 30 58 00 15 0 P2 Z2 B2 Secondary SCSI Bus ID 15 DASD in Bays C1 through C6...

Page 135: ...entifies the SCSI Bus ID 8 through 13 P2 In Z1 B2 1 through B2 6 Backplane con nector J6 through J11 Slots A through F Bus ID 8 through 13 SCSI Backplane E When con nected to PCI adapter in slot P2 In...

Page 136: ...J22A Operator Panel Connector P2 L1 I O board Con nector J22A Power Supply Power Supply 1 V1 PDB connector J1A J1B Power Supply 2 V2 PDB connector J2A J2B Note The SCSI bus ID s are the recommended v...

Page 137: ...on number The EF value identifies a connector The GH value identifies a port address device or FRU Adapters and cards are identified with just AB CD The possible values for AB are The possible values...

Page 138: ...For a diskette drive H defines which diskette drive 1 or 2 G is always 0 For all other devices GH is equal to 00 For integrated adapter EF GH is the same as the definition for a pluggable adapter For...

Page 139: ...grated SCSI Port 2 20 58 to 20 5F Any PCI card in slot 1 20 60 to 20 67 Any PCI card in slot 2 10 68 to 10 6F Any PCI card in slot 3 10 70 to 10 77 Any PCI card in slot 4 10 78 to 10 7F Any PCI card i...

Page 140: ...10 60 00 4 0 Device attached to Integrated SCSI Port 1 3 60 RS 6000 Enterprise Server Model H50 Installation and Service Guide...

Page 141: ...passwords Online Diagnostics can be loaded by booting from the service mode boot list by pressing the F6 key on a directly attached keyboard or the number 6 key on an ASCII terminal The procedure for...

Page 142: ...tics from the service mode boot list no Diagnostic CD should be in the CD ROM drive since Online Diagnostics is typically run from a hard disk which is in the service mode boot list defined using the...

Page 143: ...N Table on page 5 2 How likely it is by percentage that the FRU is causing the problem Problem A description of the problem and the action you must take Abbreviations used in the table are DMA Direct...

Page 144: ...the SSA adapters and disk drive modules 3 Report the problem to your support center The center can tell you whether you have a known problem and can if necessary provide you with a correction for the...

Page 145: ...e the failure If the SSA service aids are not available When the failing device is an SP go to SSA Maintenance Analysis Proce dures MAPs on page 2 43 When the failing device is not an SP go to the ser...

Page 146: ...c code 05 has been received This code indicates that a disk drive module has detected a loss of power Action Use the Link Verification Service Aid to determine if any devices are missing from the SSA...

Page 147: ...o the two disk drive modules that are nearest to and on each side of the place where the link is broken The diagnostics show which disk drive module detected the problem 2FFFF None Description An asyn...

Page 148: ...disk drive module has failed Action If the SSA service aids are avail able run the Link Verification Service Aid to find the failing disk drive module Before you exchange the failing disk drive modul...

Page 149: ...he installation and service guide for the using system 100 Description A software error has occurred Action Go to Software and Microcode Errors on page 5 2 before exchanging the FRU 50006 SSA adapter...

Page 150: ...nd to return the pdisk to the system configuration A disk drive module has tried to log an error during system configuration To find the failing disk drive module run diagnostics to the disk drive mod...

Page 151: ...wap Disk Drives on page 7 10 100 Description The disk drive module timed out while the diagnostics were running Action Rerun the diagnostics If the problem remains exchange the FRU for a new FRU D0300...

Page 152: ...w FRU D4300 SSA adapter card See the installation and service guide for the using system 100 Description The diagnostics have detected an SSA adapter POST failure Action Exchange the FRU for a new FRU...

Page 153: ...reconfiguring the SSA cables or by removing the excess devices or adapters from the loop 5 Switch on the using system If the SRN occurred because additional devices or adapters were added to a working...

Page 154: ...G H Always Always Always P Physical disk drive module L Logical disk drive Adapter position number of the slot 1 through 8 containing the SSA adapter System I O bus identifier Always Always The locati...

Page 155: ...onnector of the SSA adapter and passes through a link SSA cable to the disk drive modules The path continues through the disk drive modules then returns through another link to a second connector on t...

Page 156: ...odules are arranged in a string of 2 to 6 disk drive modules This string has its own two SSA connectors This string is connected through an internal SSA cable to a pair of connectors on the SSA adapte...

Page 157: ...SA link but can always be found by the software Service actions are always related to physical disk drives For this reason errors that occur on SSA disk drives are always logged against the physical d...

Page 158: ...h data path is being used If a disk drive module fails or is turned off the loop is broken and one of the data paths to a particular module is no longer available The disk drive modules on the loop co...

Page 159: ...odules in slots 2 and 4 have failed The disk drive module in slot 1 can communicate with the using system only through connector A1 of the SSA adapter The disk drive module in slots 5 and 6 can com mu...

Page 160: ...5 18 RS 6000 Enterprise Server Model H50 Installation and Service Guide...

Page 161: ...described below If you are using an ASCII display as your system console see Text Based System Management Services on page 6 21 Graphical System Management Services To start the Open Firmware command...

Page 162: ...pen if the battery had been removed In order to recreate this value issue the bootlist command under AIX with the appropriate parameters as to the location of the operating system in a particular hard...

Page 163: ...rror log and update your system firmware Exit Returns you to the previous screen To select an icon move the cursor with the arrow keys to choose which icon is high lighted then press the Enter key You...

Page 164: ...makes it possible for you to view information about the setup of your system unit A list similar to the following appears when you select the Config icon 6 4 RS 6000 Enterprise Server Model H50 Insta...

Page 165: ...down arrow key or Page Down key displays the next configuration screen which lists your computer s firmware version the date of its development and the firmware part number Chapter 6 System Management...

Page 166: ...on of the bootlist command in your AIX doc umentation To select a particular operating system as the default operating system To install from the list of possible devices To set the sequence in which...

Page 167: ...stall From option produces a list of devices for example the CD ROM where the operating system is installed from You select one of the devices and the system searches the device for an operating syste...

Page 168: ...Install From icon and then select CD ROM Drive as a boot device Tape id 5 slot 1 Hard disk drive id 6 Slot 1 Network device To change the custom boot list enter a new order in the New column then sel...

Page 169: ...urning on the computer and for using system administration tools Memory Test CHRP systems have a memory test option available The memory test runs patterns thru memory and check the results This is a...

Page 170: ...are programs on your computer Console If you have more than one display attached to your system unit or if you have an ASCII terminal attached to your system unit in addition to a keyboard and display...

Page 171: ...e box Press Enter when you are finished you are required to type the password again for verification If you make a mistake press the Esc key and start again After you have entered and verified the pas...

Page 172: ...ns to Remote Off Privileged Access Password The privileged access password protects against the unauthorized starting of the system programs When you select the Entry icon a screen with 8 empty boxes...

Page 173: ...er now requires the password you just entered before running system programs Note If you forget the power on password contact your service representative Error Log Selecting this icon displays the log...

Page 174: ...RIPL Selecting the Remote Initial Program Load RIPL icon above gives you access to the following selections 6 14 RS 6000 Enterprise Server Model H50 Installation and Service Guide...

Page 175: ...For example 129 132 4 20 may need to be entered as 123 132 004 020 If any of the addresses is incomplete or contains a number other than 0 to 255 an error message is displayed when you select the Sav...

Page 176: ...sending a test transmission to that address After choosing the Ping option you may be asked to indicate which communications adapter Token Ring or Ethernet should be used to send the test transmission...

Page 177: ...e spacebar to select the adapter then highlight the OK icon and press the Enter key The next screen allows you to select the configuration of the adapter you have just chosen or allow the system to se...

Page 178: ...igh light the entry then use the spacebar to scroll through the available IDs After you have entered the new address use the arrow keys to highlight the Save icon and press the Enter key At any time i...

Page 179: ...ON While the new firmware image is being copied into your system unit you must not turn off the system unit Turning off the system unit during the update process may render your system unit inoperable...

Page 180: ...mware update diskette to precover img 3 Make sure your system unit is turned off 4 Insert the firmware recovery diskette into your system unit 5 Turn on your system unit 6 When the keyboard indicator...

Page 181: ...ation about your system unit and to perform such tasks as setting passwords and changing device configurations After the text based System Management Services starts the following screen appears Syste...

Page 182: ...ng is displayed Device PowerPC 6 4 L2 Cache 512K Memory slotA 8MB slotB 8MB LPT addr 3BC COM addr 3F8 COM addr 2F8 Audio Keyboard Mouse Diskette addr 3F Integrated Ethernet addr 8 5AF67BD SCSI cntlr i...

Page 183: ...riate parameters as to the location of the operating system in a particular Hard disk Please see the explanation of the bootlist command in your AIX documentation The Software Default option if suppor...

Page 184: ...s if the Multiboot menu invokes automatically on startup or not Select Boot Devices This selection enables you to view and change the custom boot list which is the sequence of devices read at startup...

Page 185: ...rent Boot Sequence 1 Diskette 2 Ethernet Integrated 3 SCSI CD ROM id 3 slot 1 4 SCSI 5 MB Hard Disk id 6 slot 1 5 SCSI 5 MB Hard Disk id 5 slot 5 X Exit Selecting any of the Configure Boot Device opti...

Page 186: ...I id 6 Update System Firmware 7 Update Service Processor 8 Select Console X Exit Set Password and Unattended Start Mode Entering this selection permits access to the following options Password Utiliti...

Page 187: ...n Set Privileged Access Password The privileged access password protects against the unauthorized starting of the system programs If you previously had set a privileged access password and want to rem...

Page 188: ...ress 4 Subnet Mask X Exit Selecting the Adapter Parameters option allows you to view an adapter s hardware address as well as configure network adapters that require setup Adapter Parameters Device HW...

Page 189: ...configura tion menus 3Com Etherlink Fast XL 1 Media Type Auto 2 Full Duplex Auto X Exit Selecting the Media Type option allows you the change the media employed by the Ethernet adapter MEDIA TYPE 1 1...

Page 190: ...ing the last option available from the Network Parameters menu allows you to test a connection to a remote system unit After selecting the Ping option you must choose which adapter communicates with t...

Page 191: ...55 255 255 E Execute X Exit Display Error Log A screen similar to the following is displayed when you select this option Here you can view or clear your computer s error log Error Log Date Time ErrorC...

Page 192: ...ware update diskette 2 Using another system unit rename the img file on the firmware update diskette to precover img 3 Make sure your system unit is turned off 4 Insert the firmware recovery diskette...

Page 193: ...the F8 key the Open Firmware command line an OK prompt appears after the initialization and power on self test POST are complete The OK Prompt provides access to the Open Firmware command prompt The...

Page 194: ...key after the keyboard icon appears during startup To start the text based System Management Services instead of the Open Firmware command line press press 1 on the ASCII terminal keyboard when the ke...

Page 195: ...r Supply Test Switch Procedure 7 18 Power Supplies and Power Supply Fan Assemblies 7 19 Rear Fan 7 22 Rear Service Position 7 23 Rear Operating Position 7 26 Fan Monitor Control FMC Card 7 27 Memory C...

Page 196: ...unplugged before the signal cables are connected If possible disconnect all power cables from the existing system before you add a device Use one hand when possible to connect or disconnect signal ca...

Page 197: ...tatic bag until you are ready to install the device in the system unit With the device still in its antistatic bag touch it to a metal frame of the system Grasp cards and boards by the edges Hold driv...

Page 198: ...pulled out of the rack Do not pull out or install any drawer or feature if the stabilizer is not attached to the rack CAUTION The stabilizer must be firmly attached to the bottom rear of the rack to...

Page 199: ...4 hex head screws that are supplied with this unit Installing the Rear Stabilizer on the Rack Unit 1 Loosen the lower screws on the stabilizer assembly 2 Slide the stabilizer assembly onto the bottom...

Page 200: ...Typical Rail Installation for The Enterprise Server H50 CPU Drawer 7 6 RS 6000 Enterprise Server Model H50 Installation and Service Guide...

Page 201: ...must be used 1 Slide the shipping box containing the CPU Drawer in front of the rack 2 Install two M4 hexhead flange screws to each side of the CPU Drawer Do not completely tighten these screws 3 Rem...

Page 202: ...r 4 M5 x 14 hex head screws supplied with this unit attach the disk drive drawer to the two nut clips and the rails in the front of the rack at the sides 8 Replace the parts that you removed earlier R...

Page 203: ...front door open the door 2 Loosen the two retained screws holding the blower assembly in position 3 Remove the blower assembly by pulling it out Replacement Replace in reverse order Ensure that the re...

Page 204: ...4 and 5 do not apply Attention Follow all procedures for ESD sensitive parts while performing these pro cedures For ESD information see Handling Static Sensitive Devices on page 7 3 Note SSA requires...

Page 205: ...m configuration the yellow LED on the hot swap disk drive should be off Attention Caution should be used when handling all hard drives Drives are more likely to be damaged during installation and serv...

Page 206: ...arrier latch to the open position a SCSI Disk Drive b SSA Disk Drive 6 Pull the hot swap disk drive out of the hot swap bay keeping it straight to prevent damage 7 Place the hot swap disk drive in an...

Page 207: ...wer 2 SSA requires a unit to be in all six connectors of each backplane Either an SSA drive in a carrier or a carrier blank must be in each bay To add a drive you must first remove the blank carrier f...

Page 208: ...ily damaged if exposed to shock electrostatic discharge or rough han dling 4 It is recommended that you install the hot swap disk drive in the next unused position of bank B first and then bank C Atte...

Page 209: ...with the connector facing into the bay c Align the side of the carrier with the raised guides on the left of the bay d Slide the carrier into the bay gently to keep from damaging the hot swap disk dr...

Page 210: ...nated 1 SCSI Disk Drive The following table explains the meaning of the green and amber status lights and spin down button on a SCSI disk drive SCSI Disk Drive Status Lights Light or Button Status Def...

Page 211: ...5 Go to Installed Device Records in RS 6000 Enterprise Server Model H50 User s Guide to record the drive location and the SCSI ID assigned to the drive then return here to determine your next step 6...

Page 212: ...7 in Power Supplies and Power Supply Fan Assemblies on page 7 19 b If the LED on rear of the power supply is blinking use a pencil to press the test switch on the side of the power supply a If the LED...

Page 213: ...em perature is greater than 32 C 90 F as it can cause loss of data or data cor ruption 6 Be sure that the replacement power supply is ready to install as the CPU Drawer can encounter problems if the p...

Page 214: ...al fan assembly from the power supply and save it for replacement a Using a finger nail depress the tab on each plug and pull to remove the two fan cables from the front of the power supply 7 20 RS 60...

Page 215: ...do not remove the screw that holds the fan assembly to the power supply c Slide the fan assembly off of the power supply Replacement Replace in the reverse order Chapter 7 Removal and Replacement Pro...

Page 216: ...ged the drawer must be placed in the rear service position as described in Rear Service Position on page 7 23 to replace them c If any of the rubber isolators are damaged three of the four are suffici...

Page 217: ...o prevent the drawer from tipping out of the rack unit while in the service position CAUTION The stabilizer must be firmly attached to the bottom rear of the rack to prevent the rack from turning over...

Page 218: ...Keyboard cable Any other cables and cords 12 Go to the front of the rack and push the drawer out until it stops about 16 inches 13 Loosen the top two retained screws one on each side and slide the cov...

Page 219: ...osition of the rack unit or have another drawer unit in the position immediately above it to prevent the drawer from tipping out of the rack unit while in the service position CAUTION The stabilizer m...

Page 220: ...n the rest of the way 5 Replace the two screws that attach the drawer to the rear of the rails in the rack 6 Connect the following cables that were removed earlier from the back of the CPU Drawer Adap...

Page 221: ...page 7 23 2 Disconnect the cables from the FMC card noting the locations Label if neces sary 3 Remove the four screws from the FMC card and lift the card out Replacement To replace the FMC card do th...

Page 222: ...ear Service Position on page 7 23 2 Locate the memory cards and determine which you want to remove 3 Lift the latch mechanisms that hold the memory card in position 4 Carefully lift the memory card ou...

Page 223: ...up a memory module 2 Locate the memory module connector location on the system board 3 Install the new memory module by pushing down on the memory module kit until the latch tabs lock the memory modul...

Page 224: ...5 Carefully set the memory card between the tabs of the latch mechanism The tabs must engage the jaws of the latch mechanism 6 Rotate the latch mechanisms to lock the memory card in position 7 If you...

Page 225: ...duct up and away from the second CPU on the first CPU card 3 Carefully lift the second air flow duct up and away from the second CPU on the second CPU card if the system has one Replacement To replace...

Page 226: ...2 Locate the CPU card that needs to be replaced 3 Disconnect the power cable from the top of the CPU card 4 Lift the latch mechanisms that hold the CPU card in position Attention Do not use the heat...

Page 227: ...he reverse order Notes 1 Carefully set the tabs of the CPU card between the jaws of the latch mechanism The tabs must engage the jaws of the latch mechanism 2 Rotate the latch mechanisms to lock the C...

Page 228: ...crew from the back and 2 screws from the base of the CPU latch mechanism assembly 4 Remove the CPU latch mechanism assembly 5 Disconnect the power cables to the I O board 6 Remove the service processo...

Page 229: ...s attached to the adapter disconnect them 4 Loosen and remove the screw on top of the adapter s bracket 5 If there are any internal cables attached to the adapter disconnect them 6 Carefully pull the...

Page 230: ...sion slot screw on the top of the expansion slot cover Replacement To replace an adapter perform the removal steps in the reverse order If you replaced an SSA adapter card be sure to connect the exter...

Page 231: ...the locations of all cables that are connected to the I O and system boards and then disconnect all cables from the boards and position the cables away from the I O and system boards 8 Remove the scr...

Page 232: ...nit tilt the right side of the I O and system boards upward and remove them 14 Disconnect the system board from the I O board Replacement To replace the I O and system boards do the removal steps in t...

Page 233: ...with the part number specified for your system Use of another battery may present a risk of fire or explosion The battery connector is polarized do not attempt to reverse polarity Dispose of the batt...

Page 234: ...the socket Replacement Tilt the battery so that you can insert it into the front of the socket As you slide the battery toward the front of the server push it down into the socket Notes 1 Be sure to...

Page 235: ...onics complex CEC in posi tion 4 Slide the CEC back no more than 2 inches 50mm To slide the CEC out more may cause damage to some cables Note Do not replace the rear covers at this time 5 Slide the dr...

Page 236: ...nk D 11 Remove the power distribution assembly by lifting the right side up and pulling it out Replacement Attach the new power distribution assembly to the bracket and replace in reverse order 7 42 R...

Page 237: ...s in the power off procedure as detailed in Stopping the System Unit in chapter 2 of RS 6000 Enterprise Server Model H50 User s Guide 2 If the rack has a rear door open it 3 Note the locations of the...

Page 238: ...ace with velcro from the plenum area Place the duct in a safe location to prevent damage 11 Loosen the retained screw slide the bottom air baffle to the left and lift it from the drawer 12 Return to t...

Page 239: ...u to perform the next step 3 Replace the two screws that attach the drawer to the rear of the rails in the rack 4 Connect the following cables that were removed earlier from the back of the CPU Drawer...

Page 240: ...be used when handling all hard drives Drives are more likely to be damaged during installation and service Bumping or handling drives roughly causes latent failures Don t stack drives and always use...

Page 241: ...ect the power and signal cables to the device you are installing making sure that the correct cables are connected to each device 6 Slide the device into the proper media bay You may need to arrange t...

Page 242: ...Disk Drives on page 7 46 2 Remove the diskette drive as described in Media Devices CD ROM Drive Tape Drive Diskette Drive Non Hot Swappable SCSI Disk Drives on page 7 46 3 Note the locations of the c...

Page 243: ...rive carriers from the backplane and slide them out just enough that they clear the backplane connectors 4 Remove the blower from over the disk drive banks to get to the access hole for the backplane...

Page 244: ...setting The jumpers should be set as shown Replace in reverse order If you installed an SSA backplane be sure to connect the internal SSA cable between the backplane and the internal connectors on the...

Page 245: ...Chapter 8 Parts Information Chapter 8 Parts Information 8 1...

Page 246: ...Index Part Number Units Per Description 1 93H8808 1 Top cover front 2 93H8809 1 Top Cover back 8 2 RS 6000 Enterprise Server Model H50 Installation and Service Guide...

Page 247: ...ght side 15 93H2166 1 2 SCSI Backplane Hot swap 93H6321 0 2 SSA Backplane Hot swap 16 93H8840 1 DASD cage 17 93H8807 1 DASD Banks Cover 18 See note Up to 12 Disk drive carrier assembly SCSI See note U...

Page 248: ...rt Number Units Per Description 31 94H0097 1 Air Duct adapters 32 93H8832 1 Air Baffle top 33 05L8819 1 Air Duct second CPU 34 05L0044 1 Central electronic complex cage 35 93H8686 1 Fan monitor contro...

Page 249: ...Units Per Description 1 06H6660 73H1894 39H9994 92F1294 Up to 3 1 1 3 A R Cable SCSI adapter to backplane Cable diskette Cable Power 2 drop Cable clamp Screw 3 5 x 6 2 6952300 1 2 Power cable Chapter...

Page 250: ...ian 1395881 1 Keyboard Swiss French 1385882 2 Keyboard Swiss German 1391409 1 Keyboard Norwegian 1391511 1 Keyboard Dutch 1391410 1 Keyboard Portuguese 1399046 1 Keyboard Greek 1391408 1 Keyboard Hebr...

Page 251: ...when server power is on and the Service Processor has detected a server problem such as loss of surveillance During the first power up i e power cord is plugged into the outlet Service Processor menus...

Page 252: ...Y3 Power on System Y3 Power off System Y2 Read NVRAM Y2 Reset Service Processor Y2 Setup Reboot Restart Policy Y2 Start Talk Mode Y2 Enable Disable Console Mirroring Y2 Y1 Select Modem Line Speed Y2...

Page 253: ...SCII terminal to either serial port Because the presence of the ASCII terminal cannot be con firmed by the Service Processor you must press a key on the ASCII terminal to confirm its presence Next the...

Page 254: ...MENU 1 Power On System 2 Read VPD 3 Read Progress Indicators from Last System Boot 4 Read Service Processor Error Logs 5 Read System POST Errors 6 View System Environmental Conditions 99 Exit from Men...

Page 255: ...rdinated Universal Time CUT a k a Greenwich Mean Time GMT AIX error logs have more information available and are able to time stamp with local time See A 35 for an example of the error log Read System...

Page 256: ...uring setup You need the firmware version for reference when you either update or repair the functions of your service processor The System Name an optional field is the name your server reports in pr...

Page 257: ...ly Service Processor Firmware EPROM 1997 915 FLASH 1997 512 Copyright 1997 IBM Corporation SYSTEM NAME MAIN MENU 1 Service Processor Setup Menu 2 System Power Control Menu 3 System Information Menu 4...

Page 258: ...rently Disabled 4 Start Talk Mode 5 OS Surveillance Setup Menu 6 Reset Service Processor 7 Reprogram Service Processor Flash EPROM 98 Return to Previous Menu 99 Exit from Menus Note Unless otherwise s...

Page 259: ...If the error threshold is reached by someone entering passwords remotely the Service Processor disconnects the modem to prevent potential security attacks on the server by unauthorized remote users Th...

Page 260: ...rmation see Console Mirroring on page A 32 Start Talk Mode In a console mirroring session it is useful for those that are monitoring the session to be able to communicate with each other Selecting thi...

Page 261: ...vice Processor Reprogram Service Processor Flash EPROM This is an automatic process An update diskette can be acquired from the RS 6000 Support page on the Internet or from your service team The Inter...

Page 262: ...that require automatic power on after a power failure Ring Indicator Power On Menu Ring Indicate Power On is an alternate method of dialing in without establishing a Service Processor session If the s...

Page 263: ...em Boot 3 Read Progress Indicators from Last System Boot 4 Read Service Processor Error Logs 5 Read System POST Errors 6 Read NVRAM 7 View System Environmental Conditions 98 Return to Previous Menu 99...

Page 264: ...CUT a k a Greenwich Mean Time GMT AIX error logs have more information available and are able to time stamp with local time See A 35 for an example of the error log Read System POST Errors Selecting t...

Page 265: ...g detected 5 Standby Volts is operating within normal tolerance 12 Volts A low 12 voltage reading detected 12 Volts A high 12 voltage reading detected Press Return to Continue LANGUAGE SELECTION MENU...

Page 266: ...page A 18 Call Out Policy Setup Menu see Call Out Policy Setup Menu on page A 20 Customer Account Setup Menu see Customer Account Setup Menu on page A 22 Ring Indicate Power On Menu see on page A 12...

Page 267: ...name Modem Ports 1 Serial port 1 2 Serial port 2 Modem Configuration File Name 3 modem_f_sp 4 modem_f _sp 5 modem_f1_sp 6 modem_z_sp 7 modem_z _sp 8 none 9 Save configuration to NVRAM and Configure m...

Page 268: ...ervice Processor allows setting or changing telephone numbers for Service Center Telephone Number The telephone number of the maintenance provider s computer Customer Administration Center Telephone N...

Page 269: ...ustomer Administration Center Telephone Number is the number of the System Administration Center computer catcher that receives problem calls from servers Contact your system administrator for the cor...

Page 270: ...he service or administration center represen tatives need this number to make direct contact with your server for problem investigation This is also referred to as the call in phone number Call Out Po...

Page 271: ...enter 3 Pager Remote timeout and Remote latency are functions of your service provider s catcher computer You should take the defaults or contact your service provider for recommended settings Number...

Page 272: ...ount Number is assigned by your service provider for record keeping and billing If you have an account number enter it here Otherwise leave this field blank Customer RETAIN Login UserID and Customer R...

Page 273: ...ots attempts count not reboots that occur after a restart attempt At restart the counter is set to 0 Use OS Defined restart policy lets the Service Processor react or not react the same as the operati...

Page 274: ...ce Processor Functions and Features The following section discusses some of the Service Processor functions and fea tures more fully The RS 6000 Enterprise Server Model H50 supports the following func...

Page 275: ...Call In Call Out enable disable Flash Gold Recovery block Update Flash Composite block Update System Name Modem Configuration Remote User Functions Call Out Call Home Reporting Boot failure OS Termina...

Page 276: ...hutdown t command on servers using AIX Working in conjunction with AIX the Service Processor in your server can operate a timer much like the wake up timer on your clock radio You can set the timer so...

Page 277: ...ssor can monitor operating system activity see the SERVICE PROCESSOR SETUP MENU item Set Surveillance Parameters If OS activity stops the Service Processor can initiate a reboot restart process based...

Page 278: ...d either 1 The Use OS Defined restart policy is set to NO OR 2 The Use OS Defined restart policy is set to YES and the operating system has NO automatic restart policy Refer to Service Processor Reboo...

Page 279: ...leaves the machine powered on logs an error and offers menus to the user If Call out is enabled the Service Processor calls to report the failure and dis plays the operating system surveillance failur...

Page 280: ...is enabled and system firmware has passed control to the operating system and the Service Processor does not detect any heartbeats from the operating system the Service Processor assumes the system i...

Page 281: ...speed Enter the modem configuration filename Set up site specific parameters i e phone numbers for call out call out policy etc To call out before restart set Call Out before restart to ENABLED from t...

Page 282: ...ch console mirroring can be invoked 1 Remote session first then local session added a Remote session already in progress b Remote user uses the Service Processor menus to enable console mirroring allo...

Page 283: ...fter initiation the processes are identical and automatic There are two areas in each firmware module that may need updating 1 The gold code or base code or EPROM area 2 The custom or main program or...

Page 284: ...Service Aids Note This service aid is only supported for Online Diagnostics This service aid allows you to update the system or service processor flash Additional update and recovery instructions may...

Page 285: ...ename is the name of the flash update image During the process the server powers down and reboots You know the process is complete when the login prompt reappears Service Processor Logs Service Proces...

Page 286: ...em POST Errors Version Severity Disposition Initiator Event being reported Extended Error Log Data xC2 x x84 x 9 x x x x x2 x x x x x x72 x74 x63 x x x x x x x x x x28 x 3 x x 5 x x 1 x x x x x x x x...

Page 287: ...ileged User Menus on page A 6 6 Enable Surveillance see A 8 and Service Processor Functions and Features on page A 24 7 Configure Call In Call Out see CALL IN CALL OUT SETUP MENU on page A 16 and Mode...

Page 288: ...server the login prompt should appear at your remote terminal if you set up seamless modem transfer refer to page C 6 for more information This may take several minutes When this occurs you have succe...

Page 289: ...Menu on page A 18 to enter the actual telephone numbers your server will use for reporting problems Serial Port Configuration To configure the serial port on an AIX system enter the following command...

Page 290: ...B 4 RS 6000 Enterprise Server Model H50 Installation and Service Guide...

Page 291: ...r a custom setup if required These files are included on the Sample Modem Configuration Files diskette and in your Service Processor firmware with the following names The sample modem configuration fi...

Page 292: ...ended If ATZn configuration file modem_z0 cfg is recommended If yes go to 5 on page C 3 If not continue with 3 below 3 Does your modem command set include a test for v 42 error correction at the remot...

Page 293: ...ing Customizing the Modem Configuration Files You can create your own modem configuration file s or modify the samples pro vided After you customize your modem configuration files you MUST access them...

Page 294: ...and found in your modem manual Make this change to the third line of each of the following stanzas condout condin ripo 4 Save the changes Use this new modem configuration file as described at the top...

Page 295: ...handed off from the Service Processor to the operating system that agreeing terminal emulators becomes important The server s operating system will have some built in terminal emulators You may also...

Page 296: ...ny modem command variations as there are modems The sample modem configuration files have been written to capture the largest number of workable modem settings The modem command Dn where n is a number...

Page 297: ...ting for your server s modem See your model manual for this information The Dn command appears in three places each in three of the sample modem configuration files2 Recovery Strategy The recovery str...

Page 298: ...tion loss If a local console is not a permanent part of your server you can still assign either the unused graphics console or the unused serial port as the primary console This gives you the desired...

Page 299: ...rn echo off Q1 Turn off responses V Use numeric responses S Automatic answer inhibit Escape to command mode S 2 Answer on second ring H Hang up T Tone mode When used as T r it is a no op to maintain p...

Page 300: ...ll ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 1 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 1 r or 5 r or 1 r timeout 6 done page...

Page 301: ...it Escape to command mode S 2 Answer on second ring H Hang up X Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the c...

Page 302: ...t ring expect 2 r timeout 1 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 1 r or 5 r or 1 r timeout 6 done page send ATDT N R r N pager call center...

Page 303: ...nswer inhibit Escape to command mode S 2 Answer on second ring H Hang up X Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will...

Page 304: ...ommand successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 1 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 1 r or 5...

Page 305: ...expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix C Modem Configurations C 15...

Page 306: ...sponses S Automatic answer inhibit Escape to command mode S 2 Answer on second ring H Hang up X Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronizatio...

Page 307: ...essful send AT C1 D2 R1 r Detect carrier and DTR Ignore RTS expect r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 1 Pick up second ring...

Page 308: ...done RI Power On enabled error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done C 18 RS 6000 Enterprise Server Model H50 Installation and Service Guide...

Page 309: ...econd ring H Hang up X Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands C1 Detect CD D2 Respond to DTR of...

Page 310: ...ect r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 1 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or...

Page 311: ...error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix C Modem Configurations C 21...

Page 312: ...C 22 RS 6000 Enterprise Server Model H50 Installation and Service Guide...

Page 313: ...when the Power On Self Tests POSTS and configurations tasks are completed The Pre Standby phase components are SP Initialization SP performs any necessary hardware and software initializations SP POST...

Page 314: ...calls prompt for a password verify the password and remotely display the standby menu The remote session can be mirrored on the local ASCII console if the server is so equipped and the user enables th...

Page 315: ...onding to System Processor Commands The SP will respond to any command issued by the system processor Runtime Phase This phase includes the tasks that the SP performs during steady state execution of...

Page 316: ...D 4 RS 6000 Enterprise Server Model H50 Installation and Service Guide...

Page 317: ...out call home A 31 call in testing B 2 call out policy A 20 testing B 2 card SSA adapter 5 13 CD ROM drive 7 45 cfgmgr command 2 46 check points A 5 A 14 checklist setup B 1 checkpoints 3 29 firmware...

Page 318: ...card 1 6 fixed disk See disk drive FMC card 1 6 removal and replacement 7 27 format location code 5 12 FRU names used in the SRN table 5 2 used in the SRN table 5 2 G general access password changing...

Page 319: ...etermination MAP 2 5 MAPs maintenance analysis proce dures starting 2 45 using 2 43 memory bits 3 28 memory card locations 1 5 memory cards removal and replacement 7 27 menu inactivity A 3 menus gener...

Page 320: ...anel 1 6 operator panel control assembly removal 7 48 replacement 7 48 P pager A 18 A 19 parts information 8 1 passwords changing general access password A 9 changing privileged access password A 9 ov...

Page 321: ...ckplane 7 49 tape drive 7 45 removing a hot swap disk drive 7 10 replacing a hot swap disk drive 7 13 replacing a disk drive 7 13 reset Service Processor A 11 restart recovery A 23 A 27 RETAIN A 22 re...

Page 322: ...nvalid 5 11 links 5 13 rules 5 15 standalone diagnostics 4 1 start talk mode A 10 Start Up program 6 7 starting MAPs 2 45 starting system programs 6 1 6 21 STBY 2 1 2 27 2 28 2 29 2 30 2 31 3 32 D 2 s...

Page 323: ...U unattended start mode enable disable A 12 using MAPs 2 43 SRN table 5 1 Utilities program 6 9 V voice phone number A 20 VPD vital product data A 13 Index X 7...

Page 324: ...X 8 RS 6000 Enterprise Server Model H50 Installation and Service Guide...

Page 325: ...book Thank you for your response May we contact you Yes No When you send comments to us you grant us a nonexclusive right to use or distribute your comments in any way we believe appropriate without...

Page 326: ...X 10 RS 6000 Enterprise Server Model H50 Installation and Service Guide...

Page 327: ...IBM Part Number 93H9495 Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber SA38 547 93H9495...

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