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Solving network printing problems
131
Troubleshooting
Solving network printing problems
Problem
Cause
Solution
This MFP is
not
responding.
The MFP may not
have power.
• Make sure the power cord is plugged in.
• Make sure the electrical outlet is working.
• Check to see if the other equipment on the same electrical outlet is
working.
• Make sure the MFP is turned on.
The MFP is not in the
Ready
state.
• Press
✓
to clear the message.
• Press Clear to exit a function or the menus.
The network cable
may be
disconnected.
Reconnect the network cable.
The network cable
may be damaged.
Replace the network cable with a previously tested network cable.
The network print
port or print driver
may be configured
incorrectly.
• Check to see if the print queue on the local workstation is paused.
• Check to see if the print port and print driver are installed correctly.
Consider removing and reinstalling the print driver and print port
software. Refer to the Setup Guide.
• If you are printing through a network print server, such as Windows
2000, NetWare 6.5, LINUX/UNIX server, and so on, make sure the
print queue is not paused.
The protocol may be
disabled on the print
server.
• Print the network setup page to verify that the protocol is enabled.
See
for more information.
• Enable the protocol through the control panel. See
for more information.
The network is not
functioning correctly.
Contact your support person for assistance.
The computer may
be disconnected from
the network or the
wireless connection
may not be
communicating with
the closest access
point.
• Try several standard network verification tests, such as using the
PING command to check connectivity on the network.
• Check the wireless signal meter to verify your wireless network card
has a good signal.
The MFP may be in a
non-responsive state.
Turn the MFP power off, wait at least 15 seconds, and then turn the
MFP on. Try printing again.
The optional wireless
print adapter may not
have a good signal.
• Reposition the MFP to receive a stronger signal.
• Contact your support person for assistance.
Summary of Contents for Infoprint 1410
Page 1: ...Infoprint 1410 MFP User s Guide S510 2803 00...
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Page 254: ...Part Number 75P5690 Printed in USA S510 2803 00 1P P N 75P5690...