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Table 28. ServerGuide problems and actions (continued)
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
If an action step is preceded by “(Trained technician only)”, that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom Action
The operating-system
installation program
continuously loops. Make more space available on the hard disk.
The ServerGuide program will
not start the operating-system
CD. Make sure that the operating-system CD is supported by the ServerGuide
program. For a list of supported operating-system versions, go to
http://www.ibm.com/support/entry/portal/docdisplay?lndocid=SERV-GUIDE,
click the link for your ServerGuide version, and scroll down to the list of
supported Microsoft Windows operating systems.
The operating system cannot be
installed; the option is not
available. Make sure that the server supports the operating system. If it does, either no
logical drive is defined (SCSI RAID servers), or the ServerGuide System Partition
is not present. Run the ServerGuide program and make sure that setup is
complete.
Software problems
Table 29. Software problems and actions
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
If an action step is preceded by “(Trained technician only)”, that step must be performed only by a trained
technician.
v
Go to the IBM support website at http://www.ibm.com/supportportal to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom Action
You suspect a software
problem.
1. To determine whether the problem is caused by the software, make sure that:
v The server has the minimum memory that is needed to use the software. For
memory requirements, see the information that comes with the software. If
you have just installed an adapter or memory, the server might have a
memory-address conflict.
v The software is designed to operate on the server.
v
Other software works on the server.
v
The software works on another server.
2.
If you received any error messages when using the software, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
3.
Contact the software vendor.
Chapter 4. Troubleshooting
165