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• Ensure that you have accessed the right cellular network.
• Ensure that you have not set call barring for the incoming phone number.
8.
Others cannot hear you speaking on a call
• Ensure that you are not covering the built
-in microphone.
• Ensure that the microphone is close to your mouth.
• If using a headset, ensure that it is properly connected.
• If the Mic is not working, take it to your local iBall Servi
ce Centre.
9.
Audio quality is poor
• Ensure that you are not blocking the device‟s internal antenna.
• When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.
10. When dialing from contacts, the call is not connected
• Ensure that the correct number is stored in the contact list.
• Re
-enter and save the number, if necessary.
• Ensure that you have not set call barring for the contact‟s phone number.
11. Your device is hot to the touch
When you use applications that require more power or use applications on your device for an extended period of time, your
device may feel hot to the touch. This is normal and should not
affect your device‟s lifespan or performance.
12. Error messages appear when launching the camera
Your device must have sufficient available memory and battery power to operate the camera application. If you receive error
messages when launching the camera, try the following:
• Charge the battery or replace it with a battery that is fully charged.
• Free some memory by transferring files to a computer or deleting files from your device.
• Restart the device. If you are still having trouble with the camera application after trying these tips, contact your neare
st iBall
Service Centre.
13. Error messages appear when opening music files
Some music files may not play on your device for a variety of reasons. If you receive error messages when opening music files
on your device, try the following:
• Free some memory by transferring files to a computer or delet
ing files from your device.
• Ensure that the music file is not Digital Rights Management (DRM)
-protected. If the file is DRM-protected, ensure that you
have the appropriate license or key to play the file.
