I/O TC5000, User Manual

Page: 123 / 149

Troubleshooting
The display is not satisfactory.
9
Check whether your display unit supports the display
setting selected. If it does not, perform one of the
following procedures:
9
Request your system administrator to change the
display setting of the thin client using the inControl
for Terminals utility.
9
Connect a display unit that supports the selected
setting. Change the display setting to 800 x 600 @ 60
Hz. Disconnect the display unit and reconnect the
previous display unit.
Mouse movement is out of control.
9
Switch off and restart the system. Do not move the
mouse until the Terminal Connection Manager is
displayed.
A message "Insufficient Memory to
Run application" is displayed.
9
This happens when multiple connections are active. The
system displays a list of all open programs. Select those
that can be closed. This will free some memory and allow
active applications to run.
9
Increase the memory available for programs in the
Control Panel | System option.
The parallel printer connected to
the thin client does not print.
9
Check whether the protocol you are using supports
printing.
9
Ensure that the printer is plugged into the proper power
outlet and switched on.
9
Ensure that the printer is online.
9
Check the connection between the printer and the thin
client.
9
Ensure that the printer is properly configured in the
application’s print manager function.
9
Ensure that the printer has not been 'paused'.
The serial printer connected to the
thin client does not print.
9
Ensure that the printer is plugged into the proper power
outlet.
9
Ensure that the printer is switched on and online.
9
Check the connection between the printer and the thin
client.
9
Ensure that thin client-serial-port and the printer are
identically configured. They must use the same
handshaking protocol. Refer to your printer manual for
information about printing from a serial connection.
9
Ensure that the printer is configured properly in the
application's print manager and that it has not been
paused.
The I-O Configuration Utility
Screen went blank while doing a
firmware upgrade.
9
If you were to switch to a different window while the I-O
Configuration Utility is doing an upgrade and return to the
I-O Configuration Utility and find that the screens are
blank, do not show the proper information, or are not
being updated as the firmware file is being downloaded
to the thin client, this is a Microsoft Windows screen
refresh problem. Also, the Windows Task Manager may
show that the I-O Configuration Utility is not responding.
The I-O Configuration Utility is working in the background
and will complete the process properly – Windows has
Thin Client User’s Guide 123