BAX® System X5 User Guide
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IV. Troubleshooting the BAX® System
The troubleshooting tips provided in this chapter are intended to provide general guidance for the most common
customer issues with the BAX® System X5 instrument and procedures.
For additional technical assistance, contact Hygiena Diagnostics Support or your local distributor.
Accessing Log Files
Diagnostics Support may request log files during troubleshooting. Follow these instructions to prepare the log file to
send to Diagnostics Support
From the Tools menu of the BAX®
System X5 software, select “Log
Viewer…” to open the Log Viewer
window.
At the bottom of the Log Viewer
window, click the SAVE RECORDS
TO TEXT FILE button to open the
save dialogue.
Navigate to the location where you
would like to save the file. Type a
new name for the file, or you can
keep the file name automatically
generated by the BAX® System X5
software.
Click the SAVE button to save the
log file.
Troubleshooting Indeterminate or Error Results
Indeterminate and error results are commonly caused by:
•
Air bubbles in PCR tubes
•
Missing PCR tubes
•
Non-specific reactions
•
Straight line signal
In these situations, you can examine the shape of the melt curve and its Y-axis scale to help diagnose the problem.
