
Error condition
Probable cause / Recommended action
15
A part of the Remote Web Console window is not
displayed.
You may be using the zoom in and zoom out function of
the Web browser. Do not use this function of the Web
browser when using Remote Web Console.
16
The following information does not display on
Remote Web Console windows:
• Information on the storage system, such as
ports or HDDs
• Information configured with another Remote
Web Console computer
Click
File
>
Refresh
.
If the problem continues, close all Remote Web
Console windows, and then clear the Java and Web
browser caches.
17
The display on Remote Web Console's main
window is not updated to the latest information.
"Last Updated" on Remote Web Console's main
window is not updated.
Auto LUN operations, Quick Restore operations, or
Fast Snap operations may be in progress. The window
is refreshed shortly after the operations end.
19
When many items are set, some items might not
be displayed even if you scroll through the table.
Depending on the size of a window, some items in a
table might not be displayed. Do the following:
1. Increase the resolution so that more areas of the
table can be shown.
2. Use the zoom in or zoom out function of your
browser (scroll the mouse wheel while pressing the Ctrl
key) to adjust the viewing area.
Note:
The text might become too small.
If you still cannot solve the problem, contact customer
support.
20
The message "Unable to launch the application"
appears on the secondary window, then operation
ends abnormally.
This error might occur when TLSv1.0 and TLSv1.1
communication is disabled.
Perform the following:
• For JRE6: Install JRE7 or later (JRE8 or later is
recommended).
• For JRE7: Install JRE8 or later (recommended); Use
TLS 1.2 is disabled by default. Enable Use TLS 1.2.
• For JRE8 and Linux: Confirm that Use TLS 1.2 is
enabled.
UNIX operation errors
The following table lists UNIX operation errors:
Troubleshooting
115