
Error condition
Probable cause / Recommended action
6
The items in a list are not synchronized with a
scroll bar.
Click the scroll buttons (
or
) above and below the
scroll bar.
7
The focus disappears from the edit box.
Close all dialog boxes, and then log in to Remote Web
Console again.
8
The Web browser does not display correctly,
because some GUI items such as labels and
icons cannot be loaded properly.
Log out of Remote Web Console, and then log in
again. If this error occurs before you log in to the
Remote Web Console, close all dialog boxes and then
log in to Remote Web Console.
9
The characters are unreadable because they are
overlapped or garbled.
Log out of Remote Web Console, and then log in
again.
10
The characters are garbled in a window where a
tree is displayed.
Click
File
>
Refresh
.
11
Even though you have clicked
Apply
to change
storage system settings, the new settings are not
displayed in Remote Web Console.
Click
File
>
Refresh
.
12
The dialog box that says
Loading...
stays
open for a long period of time.
A Remote Web Console message dialog box other
than the dialog box that says
Loading...
might be
displayed behind this window. Press
Alt-Tab
and to
switch the dialog box.
If the dialog box that says
Loading...
remains
displayed for several hours after you apply the settings
to the storage system, contact Hewlett Packard
Enterprise technical support.
13
A question mark (?) is displayed in a table or
other area of the window.
• When the question mark appears in the
View Tier
Properties
window, see the topic describing this
window in the
XP P9000 Provisioning for Open
Systems User Guide
. If the problem still persists,
contact Hewlett Packard Enterprise technical
support.
• When the question mark appears in the
Add
External Volumes
window, see the topic describing
this window in the
XP P9000 External Storage for
Open and Mainframe Systems User Guide
. If the
problem still persists, contact Hewlett Packard
Enterprise technical support.
• If the question mark appears in another window,
refresh the window. Contact Hewlett Packard
Enterprise technical support if the question mark
remains after you refresh the window.
14
The product name, vendor name, and function
name displayed in Remote Web Console are
incorrect.
Contact Hewlett Packard Enterprise technical support.
Table Continued
114
Troubleshooting